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Reviews of Hotel Neapolis

3 out of 5
Hotel Neapolis
Via del Giudice 13, Naples, NA

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 87 reviews" "
Rating 8 - Good. 42 out of 87 reviews" "
Rating 6 - Okay. 17 out of 87 reviews" "
Rating 4 - Poor. 6 out of 87 reviews" "
Rating 2 - Terrible. 3 out of 87 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of vibrant lively community. Great spot, would recommend and stay again

4/10 Poor

Eytan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
not for the summer :/
staff was super nice, but no air conditioning in a HOT September day, shower head was half broken, no hanger for it also. Breakfast was poor, bread was hard as a rock
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay while in Naples !
Stayed 2 nights in May 2023

6/10 Okay

Narendra

Liked: Cleanliness, staff & service, property conditions & facilities
My room (215) potty in the toilet smells. They need to fix it.
Stayed 1 night in May 2023

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff, the willingness to help out in whatever question I had.
Stayed 5 nights in Mar 2023
Response from Antonio on Mar 30, 2023
Thank you so much :)

10/10 Excellent

John, Columbus

Stayed 4 nights in Oct 2021

8/10 Good

Raj, Burlingame, CA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of the old city. Several popular pizzerias are within a block.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
Customer service was terrible. The toilet made a 30 second very loud noise like a horn when you flushed it. The bed was hard as a rock and the shower did not drain flooding the bathroom up to our ankles. It was also in a very OLD and stinky dirty part of town.
Stayed 3 nights in Aug 2019

8/10 Good

Deirdre

Liked: Cleanliness, staff & service
Ideal base, location suited me
Great location, bars & resturaunts all around which I really appreciated as a solo traveller. A very highly rated pizza place next door, I think this keeps the area busy by night. Popular shopping streets a 5 minute walj Short walk to the port & about 15 minutes to train & bus station (though if you have luggage it could be a struggle on the cobbled streets). Helpful staff. Basic hotel but it was ideal as a base for my 3 night stay in Naples.
Stayed 3 nights in Aug 2019

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
excellent place, just what we needed. lots of character.
Stayed 2 nights in Jul 2019

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel in Historical Centre of Naples!
Superb location in the historical centre of Napoli. Walking distance to all the most important historical sites and wonderful restaurants. The wonderful staff made our stay exceptional - they were so helpful with advice about the local area, directions, booking taxis etc. We will definitely stay here the next time we visit Napoli. Highly recommended.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the old city, good place to stay
Hotel was nice, clean and well located in the old city. Would stay here again :-)
Stayed 1 night in Dec 2018
Response from Marco on Feb 18, 2019
Hello, thanks a lot and see you next stay in Naples.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is perfect to walk around, close enough to train station and port, breakfast is good,clean, felt safe, a lot of restaurants and couple of grocery stores around. 24hours desk with baggage storage is very good idea. taxi is dropping you off on the street' corner and you have to walk couple steps in the yard, and use elevator. or just get more detailed instructions ( or arrange transportation) from the hotel to make your arrival stress-free. it's not fancy, but it's 3 stars and price is good. would stay again
Stayed 2 nights in Sep 2018

10/10 Excellent

Valerie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything in historic naples
We had a room with a king bed and two twins, great for a family, plenty of space, comfortable matresses (rare for that price range during our trip) The desk people were helpful in arranging our transfer to the airport at 4 in the morning
Stayed 1 night in Jul 2018
Response from Marco on Jul 17, 2018
thank you for having been our guest at the Hotel Neapolis. We hope that you enjoyed your stay in Naples

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel with Minor Issues
There are many positive aspects of this hotel: great neighborhood location, convenient to transport, large rooms, good breakfast, and friendly staff. There were, however, some minor issues that need to be addressed. The wifi was very unreliable. We had to literally stand against one of the walls to get any signal. I would normally think this was a fluke, but this is the second time we stayed at this hotel (that is how much we liked it) and the wifi access was also sporadic last time in a different room. This time we also had trouble with a television that wouldn’t change channels and a slow shower drain, but those were less troubling for us. One other thing worth noting concerns mobility. There is a small elevator to the hotel’s main floor, but to get to the breakfast room you need to go up a short flight of stairs. If your room is in the Terrazze annex, you will have to go up two long flights of stairs from the main level. This did not matter to us, but if stairs are an issue, I would contact the hotel before booking.
Stayed 4 nights in May 2018
Response from Marco on Jul 17, 2018
thank you for having been our guest at the Hotel Neapolis. We hope that you enjoyed your stay in Naples

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location
Hotel Neapolis is located right in the center of Naples's historical district, which made it very easy to walk around to visit the sites. The room was comfortable, and the staff was friendly and accommodating. I appreciated that they allowed me to check in early and also called a taxi for me early morning for a ride to the airport.
Stayed 1 night in May 2018
Response from Marco on Jul 17, 2018
thank you for having been our guest at the Hotel Neapolis. We hope that you enjoyed your stay in Naples

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities
Great location. Had Wi-Fi issues and no hot water
Great location. Hard to find the entry, needs more signage. Stayed here twice, a week apart before and after a tour. The first room was handicap accessible and impossible not to flood the bathroom while showering. The second room had no hot water. Also, Wi-Fi wouldn't connect on the second stay.
Stayed 2 nights in May 2018
Response from Marco on Jul 17, 2018
thank you for having been our guest at the Hotel Neapolis. We hope that you enjoyed your stay in Naples

10/10 Excellent

Daniela, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everythink was perfect !
Very clean, friendly and helpful staff, great location. Great value for money. The best choice in Naples !
Stayed 13 nights in Dec 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Worked well for us, arrived late so needed a hotel rather than a b&B, great location. We took a taxi which ment we didn't encounter the train station area until later in our trip which worked well for us. This hotel was very well positioned. helpful staff
Stayed 1 night in Oct 2017
Thak you for having booked Hotel Neapolis and for kind words. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a short break
We are just staying for half a day and a night before making our way to Sorrento. It is like how it's been advertised, location is pretty good though a bit hard to find. Our taxi dropped us off quite far away so we had to walk almost 10 mins on Via dei Tribunali so make sure you get dropped off correctly. Staff were so so, not particularly nice but if u ask specific questions they can help. (though they ran out of local maps and gave us a sightseeing bus map instead). Wifi was unstable
Stayed 1 night in Oct 2017
Thak you for having booked Hotel Neapolis and for kind words. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in good location
Great location for food and drink and some of the main sites of Naples. Hotels is clean and good size rooms. Friendly helpful staff and good breakfast included. Shame the bar was closed.
Stayed 1 night in Sep 2017
Thak you for having booked Hotel Neapolis and for kind words. Regards

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
No no no.
Very unimpressed overall with this hotel. The rooms and beds are small. The shower is super tiny. If you are a taller person or a larger person I would suggest you not stay here as you might not physically fit into the shower. The wifi was spotty and really only worked in the lobby. The breakfast was pretty slim pickings and not very filling. The only redeeming quality about this hotel was a receptionist named Dario. He was awesome. Super friendly and helpful. Unfortunately he was only there one night and the next 2 guys that worked the front desk were useless and never smiled. So props to bald-headed Dario for saving this place (slightly). I still would not stay there again.
Stayed 1 night in Aug 2017

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
napoli
a lot nicer and cleaner than i expected with an amaaazing view from my balcony
Stayed 1 night in Jun 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in historical district. Close to the National museum, good restaurants and recommended sights. Also close to market. Can be noisy if you have a room facing the street. It's a party especially on Friday night.
Stayed 4 nights in Jun 2017

8/10 Good

Richard

Liked: Staff & service
Very busy area. Exterior of hotel was a bit disconcerting as was surrounding area. Room was nice and provided an excellent base to explore old Naples

8/10 Good

Rui, Houston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great deal
Hotel within walking distance from most touristic attractions. It was a bit aged (as mostly everywhere in Venice) but it is a classic. Internet works intermittently but still good enough for what was needed. Cannot beat the price for the location.

8/10 Good

Dong-yi

Liked: Cleanliness, staff & service, property conditions & facilities
decent
friendly staff, close to the historic center

8/10 Good

Elise, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great location, just not a great bed!
I was really impressed with the room we received. It was huge, there was a big couch, a balcony overlooking the street, desk space, and a good sized washroom. We really enjoyed our room. My only issue was the bed, but it isn't out of the ordinary with most of Italy - 2 single beds pushed together. One of us would always end up in the crack or the beds would separate. Basically, if you're like us and like to sleep really close/next to each other or cuddle a lot, this bed is horrible for that. We'd wake up in the middle of the night half in each other's arms and half falling into an uncomfortable crack in the middle of the bed. I'd have to get up and push the beds back together. Other than that, the room is great, the location is perfect. It's busy enough that you feel you're in the action, but there was also a local vibe to it at night.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Neapolis
Does not look nice from the outside but looks fine on the inside. Staff was very friendly and helpful. Located in old town Naples. Close to sights.

8/10 Good

Daniel, Latvia

Liked: Staff & service
Disliked: Room comfort
Perfect location
Hotel Neapolis is small and the bed wasn't very comfortable, but the staff is friendly and the location is perfect. It's right in the middle of the tourist area, a short walk to most of the main museums and churches as well as to numerous restaurants and stores. Breakfast is good, Wifi is fast, and they have a huge selection of TV channels in many languages.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Amazing location and great service. Excellent resturants and bars near.

8/10 Good

Michael, Leeds

Liked: Cleanliness, staff & service, room comfort
A comfortable base and good breakfast
This is the heart of the old city - so do not expect modern. Ideally positioned for access to the port and palace at one end and Capo di Monte at the other. I love Naples and all the places around the bay. Hotels such as the Neapolis are for those who want a good comfortable bed and a hearty breakfast before heading off for a day of exploration.

8/10 Good

MaryJane 22

Liked: Cleanliness, room comfort
Super clean and excellent location
Hotel Neapolis is a great location for seeing the city. We stayed for 5 nights and made the most of our time there. The hotel is situated on the corner of Via Tribunali. We were surprised to realise that what we thought would be a main thoroughfare were actually narrow cobbled streets - worth knowing this as you are trying to navigate your way around. Also watch out for cars and mopeds - drivers do not consider pedestrians - all part of the fun! Positives about the hotel: Very centrally placed amongst the bustle of Naples Its very clean Air conditioning works well Sky news available on TV's in rooms to keep up with current affairs for those who want to Always somebody available at reception Niggles: Website suggests mulit-lingual reception staff but we experienced some communication difficulties A lack of information re: what was available such as the staff suggested that we buy stamps from the tobacco shops but we soon learned that that you must now purchase stamps in the post office. They also were not aware whether the metro del mare was currently running (a ferrry that stops at all the resorts along the coast and is cheaper than the alternatives) but apparently it wasn't running during our stay. We felt it might have been helpful for them to either have more information in the way of leaflets etc for guests or for staff to be a bit more able or willing to find out for us. Breakfast was okay but we felt uncomfortable being watched the whole time by staff, we also tended to be the only people in the hotel who attended for breakfast. As you can purchase a coffee and pastry for a 3-4 euros nearby at a street cafe maybe we would book room only next time. We managed to visit Mount Vesuvius, Pompeii, Herculaneum, the under-ground tour of Sotteranea and Sorrento in our 4 full days in Naples. We travelled by bus, train and also ferry - it's well worth travelling by water to Sorrento from Naples port as the trains are very busy and the views and breeze from the water are fab. Prior to visiting the city we were made aware of a lot of negativity about the place .i.e. crime and its industrial nature. We want to say yes it is a busy, working city but is also incredibly beautiful and full of character and history.

8/10 Good

TriciaY

Liked: Cleanliness, staff & service, room comfort
Great Location
The hotel is actually on Via dei Tribunali which is the street where pizza was first made in Naples. The entrance to the hotel is on the Via Francesca and the hotel begins on the 3rd floor as the building is actually for mixed use. The staff was very helpful and we left our money and electronics with the staff to put in the hotel safe with no problems. Breakfast was the only one in Italy that provided eggs along with yogurt, coffee juice,, tea, fruit, sweet and regular rolls, cereal, meat and cheese. You could vary your choice of breakfast in the morning. Hotel is close to a hospital and University so varying professionals stayed there who were more local than we were. It was only two blocks from Naples Archeological Museum and learned on our last night there only 3 blocks from a Naples Underground tour. No phone in room but when we requested an early wake up a staff just knocked on our door in the morning. Shower was small but it had a hand held head so it was no problem. Plenty of hot water. Room was very clean and there was a mini fridge in the room along with an armoire, chair, luggage rack and desk. Windows opened to a small balcony that overlooked Via dei Tribunali. It was very busy and noisy at night but closing the windows shut that all out and we slept well. Not a luxury hotel but for the price it was absolutely perfect and we enjoyed our stay. Would recommend for travelers wanting a more authentic stay in Italy. Loved this place.

4/10 Poor

Carol

Disliked: Staff & service, property conditions & facilities, room comfort
There was nothing outstanding. The hotel was in the central area of the old city, unfortunately it was not anywhere near anything else. If you are looking for a good overview of Naples this is not for you.

8/10 Good

Alex

Liked: Cleanliness, staff & service
This hotel is located in the heart
This hotel is located in the heart of the old town, right next to a thousand year old campanile and a historic church. The hotel occupies the third and higher floors of its building and access is by elevator artfully concealed in a nondescript yard, but any of the locals will direct you. Reception are pleasant and obliging with passable English. The rooms are tiny, as is common for budget hotels in Italy, and scrupulously clean. Beds are comfortable and air-conditioning, although noisy, is effective. The internet connection, when it is working, I found utterly bewildering so I class it as hopeless. An international phone call could not be completed (for which I blame Neapolitan telecoms rather than the hotel). To compensate for its relative separation from things, Hotel Neapolis provides airport and railway station connections by minibus at reasonable rates. Breakfast is excellent and varied. Overall assessment for a budget hotel: pretty reasonable.

4/10 Poor

Hector, Austin, Texas

Liked: Cleanliness, staff & service
Not Impressed.
The staff at the hotel was courteous and helpful. Room was spacious, quite and clean. Breakfast was decent. Beds were hard. Computer at room worked fast. We did not like Naples. It is a a crowded and dirty city. We traveled to Pompei which was the best part of this stay.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha casa por 3 dias
Nápoles é uma cidade espetacular. Ficar hospedada no seu coração é uma experiência singular. As ruas caóticas, os becos escuros, o amontoado de épocas histórias, tantas e tantas culturas que já passaram por ali... e a diversidade que ainda temos, fez da minha estadia um episódio inesquecível da minha vida. Os atendentes solicitos, em especial os 2 rapazes da limpeza e a garota que preparava o café expresso. Encontrar o quarto e o banheiro todos limpinhos após uma expedição pelos espaços pitorescos da cidade histórica, era um momento de acalmar o corpo, o intelecto e a alma.
Stayed 3 nights in Oct 2023

10/10 Excellent

Diego Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Tero

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Yara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel charmoso e bem localizado
O hotel é uma graça. Simpático, confortável, bom atendimento e perto do Centro. Foi uma excelente experiência.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Die Lage des Hotels ist sehr gut, mitten in der alten Stadt. Als ich kam war das Hotel noch zimmlich leer und daher das Frühstück sehr mittelmäßig (es wurde besser als das Hotel sich ein paar Tage später mit Gäste füllte.) Das Personal war freundlich/distanziert. Ansonsten ist das Zimmer sauber, jeden Tag kam jemand, um das Zimmer zu putzen. Das Hotel bittet ein zuverlässiges Taxiservice zum Flughafen, welches zu empfehlen ist (20 Euro anstatt 30 Euro regular Preis am Flughafen, was so oder so sehr teuer ist - es sind nur knapp 6 km bis zum Hotel).... Aber gut! Muss man dazu rechnen, denn es scheint kompliziert zu sein, mit den öffentlichen Verkehrsmittel zum Hotel bzw. Flughafen zu gelangen (auch die Gassen sind fürs Koffer Rollen nicht geeignet). Wenn man die lebendige alte Stadt genießen will, ist das Hotel super. Ansonsten, wenn man sich abends nach Ruhe sehnt sollte man nicht hin, denn die Zimmer vor Lärm nicht sehr gut isoliert sind. Persönlich hat mir die Lage des Hotels sehr gut gepasst.
Stayed 7 nights in Feb 2020

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En el centro de Nápoles una amistosa posada
Fuimos muy bien recibidos por todo el personal del hotel. Está muy bien ubicado y tuvimos una buena vista sobre una bulliciosa plaza de Nápoles. Las instalaciones son adecuadas y limpias. Volveríamos allí en otra visita a esa hermosa ciudad.
Stayed 2 nights in Sep 2019

2/10 Terrible

CALIL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Napoli merita di più.
Albergo nascosto, difficile da trovare, in una zona molto agitata e rumorosa. Condizioni precarie di accoglienza sia del personale sia del insediamento. Un'esperienza da dimenticare.
Stayed 3 nights in Jun 2019

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De locatie van het hotel is super: midden in het historische centrum. Het hotel is gehorig, ook vanaf de straat is er veel geluid.
Stayed 8 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019