Interior detail

Reviews of Hotel Ideal

3 out of 5
Hotel Ideal
Piazza Garibaldi 99, Naples, NA

Reviews

6.8
Rating 10 - Excellent. 93 out of 668 reviews" "
Rating 8 - Good. 258 out of 668 reviews" "
Rating 6 - Okay. 185 out of 668 reviews" "
Rating 4 - Poor. 79 out of 668 reviews" "
Rating 2 - Terrible. 53 out of 668 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kathy-Anne, Rugby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was right across from the railway station and metro, tour meeting/pick up place was only a few yards along, restaurants all around
Stayed 4 nights in Mar 2024

8/10 Good

Samuel

Business traveller
Liked: Amenities, property conditions & facilities
Stayed for 2 nights, it was good in general for the price/value. Ravi at the front desk was very nice but another female staff with glasses was not! I couldn’t take a shower on the day when I was checking out due to hot water system failure which was awful!
Stayed 1 night in Mar 2024

10/10 Excellent

LUIS E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD PEOPLE IN SERVICE
1.The receptions guys very friendly 2.The breakfast excellent, very reasonable price. 3.Room service and maid, very good. 4.Good location, near the train station, store and restaurants. 5.Competitive price. *No elevator* The neighborhood is good, but the government need to do, something with the cleaning of the area, the lights are burned and a lot of homeless.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for transportation and dining but not much else to do in the area.
Stayed 3 nights in Sep 2023

10/10 Excellent

jianwei

Stayed 3 nights in Sep 2022

6/10 Okay

Michelle

Travelled with family
Just ok
Good location but lacked amenities (hand soap) and air conditioner would not cool. Pillows were not great. Note: no elevator!! Hotel would not honor H free breakfast. Said reservation was room only, but my confirmation included breakfast. Wouldn’t give us breakfast.
Stayed 1 night in Jul 2022
Response from Nicola on Jul 12, 2022
Dear Michelle, we are sorry for the disruption related to the soap. As for breakfast we are sorry you were disappointed, but we still hope that you will give us a second chance. A warm greeting from all of us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Patricia

Stayed 1 night in Mar 2022

8/10 Good

Wing

Liked: Cleanliness, property conditions & facilities
Extremely close to the train station. Very small room with what you’d expect for a 2-3 stars accommodation. I honestly had paid more for parking my car in NYC for a copy of days than for a night stay here so I have no complaints.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Experience
The hotel exceeded my expectations and I was happy with my stay. I ran in to some difficulties during my stay in Naples and the hotel staff were very sympathetic and accommodating. The hotel itself is located near the train station and many attractions. There is good choices of places to eat and drink and I loved the nearby market. Outstanding experience!!!
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No Space
We chose this hotel for it's proximity to the train station. 5 stars for that, but I'm not sure it was worth it. Even with the windows and shutters closed, there was noise all night. There was literally 12" of room to walk around the bed. Including the opening to the very small bathroom that you had to step up into. No toiletries besides a tiny hand soap bar. Had to go to the lobby to ask for more toilet paper as there was only 1/3 roll to start and no extra. Air conditioning was low as it would go, but was still a sweat shop in the room. Interior walls also paper thin. So it was cramped, loud and hot. And no elevator. The front desk attendant was nice enough, just not the best overall experience.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
very close to the train/bus station. very modern room and facilities. breakfast was included.
Stayed 2 nights in Jul 2021

4/10 Poor

Andrew, Swansea

Travelled with partner
stayed at this hotel last year and had such a great experience we came back this year. We arrived tired at 22.00 and was told by the receptionist that our room was on the second floor. I asked him where was the lift and he said "we don't have one". I said that I had a heart condition and would struggle to carry my cases up stairs and he just shrugged his shoulders. We came back to our room one day to get ready for the evening to find that our bed had not been made and they had just given us clean towels that was all. The following day we came back to drop something off in our room at about 4pm to find that our room had still not been made up. I told the receptionist who said "it's ok they won't be long, the guy is working alone." Two days later we came back around 5.30 to get ready for the evening to find that yet again our room had not been made up. I went to complain to the reception and they apologised and said "please can you give us half an hour. We sat in the reception for half an hour and was told that our room was ready but when we got there it was still not done. Reception said they had made up the wrong room , so we had to wait another half an hour. Our sink was blocked so I asked the night receptionist can we get it unblocked and he said tomorrow. We feel that things have gone downhill at this hotel since last year. On a plus side the breakfast was lovely and the staff in the restaurant were very very friendly and helpful. I would never recommend it to anyone.
Stayed 7 nights in Sep 2020

8/10 Good

Asadoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Asadoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean room and comfortable bed. Close to train station and restaurant and cafe. I would stay again.
Stayed 1 night in Feb 2020
Response from STEFANO on Mar 3, 2020
THANK YOU; SEE YOU

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff to be extremely nice. All were very helpful with any questions I had, and made a special effort to help speak my language. As I was to speak theirs. All in all a pleasant experience. Also located next to train lines which helped me travel around easy and faster. Just to add this, they do have a nice breakfast at the hotel you can access, which was included with my stay. You will have to ask if included however. Sincerely, Thomas Franceschelli
Stayed 4 nights in Jan 2020
Response from STEFANO on Mar 3, 2020
THANK YOU; SEE YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Giovanna on Jan 28, 2020
Grazie mille per la recensione

8/10 Good

Pei Jen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2019

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked its location, but general area untidy and litter laden.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Hotel is very near to the train station but it is a bit noisy at night because there are cafes downstairs.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
The stay was comfortable. We were there for just a day. They let us check in early as we arrived a couple of hours earlier. It is next to Naples Central train station and just above the metro line. Plenty of restaurants line the street. The breakfast was very good, they had eggs, both boiled and scrambled along with breads and fruits and fresh juices. The only thing we missed was a refrigerator as it was very hot and there was no option of a fridge.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff e camera ottima, dintorni dell'hotel deludente.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Close to everything. Subway, groceries, restaurants.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to access transportation. Only 1 min from station.
Stayed 1 night in Jun 2019

6/10 Okay

Caroline M

Liked: Staff & service
Disliked: Cleanliness, room comfort
Redeeming quality was breakfast and location
Great location if you wanted to explore Naples. We stayed one night. The street was very noisy and the room smelled so bad. The bathroom was almost unbearable. Toilet seat came completely off. Beds were very hard. We were disappointed. No parking but there was parking around the corner for a price. Breakfast was very good! Restaurant next door was delicious. Very close to the airport and right next door to metro and train station.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As previously stated,the place was extremely neat, comfortable and v quiet but sadly i was put on the 2nd floor with arthritis and was informed Expedia was aware they had no lift policy. The few times i had to use the stairs was v excruciating for me. As much as i hold the place in high esteem , this may debar me from using the hotel again. Mike/miguel/mikel. Not sure of the spelling of his name was an excellent guy. He attended to all my needs throughout my stay and he was a very pleasant guy. God bless him. He lessened my pain by helping me out with my luggage. Laura was another receptionist who was attentive and helped with getting around the area.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was brilliant. Room was cleaned well and basic amenities were provided. Staff were very friendly and helpful.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the central train station. Near restaurants.
Stayed 4 nights in Jun 2019

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but enjoyed it. Easy access from train station x
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, great staff, fantastic location for all transportation.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect location.All the services near.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Great location. Excellent price
Stayed 1 night in May 2019

4/10 Poor

Mary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
Good hotel okay area
Good stay for a decent price the area isn't the best but it was perfect being close to the train station and where all the tour buses picked up around. Nice clean place and friendly staff would stay there again
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good breakfast. Clean room. Nice people’s
Stayed 2 nights in Mar 2019

6/10 Okay

Felipe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Vadim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Small Hotel next to Central Station Renovations / Road works meant constant traffic sounds all day and all night. Also, room was at the front and above restaurants - meant setting early ( 5.30 - 6.00 am up and closing down 11- 12 pm ). So all in all, in noisy location - sleep often interupted! Breakfast was good Shower was good Bed was good A single room was a bit tight for moving around but it did have a balcony ! Centrally located for Metro / trains / Alivus to airport ! Apart from the noise outside it was well worth the price !
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel close to the station. Good breakfasts
Stayed 6 nights in Dec 2018