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Reviews of Hotel Guiren

3 out of 5
Hotel Guiren
Via Bologna 114, Naples, NA

Reviews

5.8
Rating 10 - Excellent. 24 out of 212 reviews" "
Rating 8 - Good. 57 out of 212 reviews" "
Rating 6 - Okay. 46 out of 212 reviews" "
Rating 4 - Poor. 35 out of 212 reviews" "
Rating 2 - Terrible. 50 out of 212 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

4/10 Poor

maxim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far below expectations
We didn’t expect too much from a hotel in Napoli, however this experience was below even the low expectations. Nothing worked properly. The AC could be turned on only if you press a button while standing on a bed. After that, the temperature could not be controlled and it became freezing in 15 minutes. Then, one had to turn it off - until it was unbearably hot. A technician was not available. We asked for an extra blanket - it was not available either. Every day we had to ask for extra shampoo, because the amount provided was hardly enough for one person, forget about two. The conditioner was not provided at all. The toilet seat and the shower cabin were broken. The room was dark with a couple of gloomy lights that didn’t provide sufficient illumination. Not a cozy room at all. Very bad experience indeed!
Stayed 4 nights in Jun 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
close to the train station, very friendly staff but the hotel is dated and the neighborhood iffy
Stayed 2 nights in May 2022

2/10 Terrible

hengping

Travelled with group
Nothing to say since it's so bad.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

The reception lady was very rude in general. Staffs were not welcoming. It was advertised on hotel.com website that the check-in time is 12:30pm. I arrived at around 12pm but the lady told me that the check-in is at 2pm! When I told her that the check-in was stated as 12:30pm on the website from which I booked my stay, she replied that I will call them to fix it. She said that without even asking the name of the website since she just wanted to end the conversation. The location was good and it was close to the train station but the neighborhood was a bit scary particularly at nights.
Stayed 1 night in May 2022

2/10 Terrible

Siang Hua

Stayed 2 nights in May 2022

2/10 Terrible

Louise

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
This hotel was awful. I arrived at 10pm and just needed a bed for the night nothing fancy. The room looked nothing like the pictures. It was old and worn so i may have been clean but it didn't look it. The bathroom smelt so bad i had to keep the door closed the whole time. Check out was 11am and when checking in i asked if i could check out at 11.30am instead. They agreed. At 10.10am the clean was banging in the door saying check out was 10am. So i had to get out. I wasn't looking for much but this didnt even meet my basic need.
Stayed 1 night in May 2022

2/10 Terrible

Corey

Stayed 1 night in Apr 2022

2/10 Terrible

Susan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures featured are not accurate. Amenities are not accurate. Do not recommend this property at all.
Stayed 5 nights in Mar 2022

8/10 Good

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice basic hotel. The shower was not great. That’s my only complaint. The staff was super friendly and nice
Stayed 1 night in Dec 2021

8/10 Good

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were helpful and friendly. Basic nice hotel but an awful shower experience. The shower curtain I had to wrap around the toilet so it didn’t keep slapping me with chilly water. I know this is a minor complaint but it was not pleasant.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Ideally located
The hotel is ideally situated, a few minutes walk away from the central train station. But please know that the area near the train station is also not the cleanest. The room is serviceable enough for a short stay but definitely not for a vacation or long stay.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No internet and completely careless
Internet does not work at all, super sketch migrant loitering in the neighborhood, somebody else's garbage was left lying in the room floor, wasn't even cleaned and the guy said he'd have it cleaned after several hours. The chair was so wobbly that you can't even sit on it.
Stayed 1 night in Oct 2021

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful
This hotel shines because of its staff! All of them were very friendly and helpful. Night shift crew usually didn't speak English, but tried to help using a translation app, and it worked. We were allowed to use a common area while waiting for a night bus for a long time after check out. The location is very convenient, but didn't seem to be the safest. You need to pay attention to your surroundings. There was no cleaning service, which was ok since we stayed only 3 nights. But I saw a few small bugs in my room.
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was just wrong. 1:The first room we checked into was like a small room with a double bed. Then we changed to a double room with 2 mattresses joined together to form a double bed; the fridge was not working and we had water dripping from the A/C Unit each time you turned it on. On the whole it was a bad experience
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not in good condition and toilet seat was broken and the bathroom had no door. The service was terrible and the receptionist were no help.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Stayed 9 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty area Not safe at all area the place was very old and Disgusting walls Needs a good cleaning and And paint job The bedspread was dirty and disgusting have bugs in the room I was very uncomfortable there !!! I give it zero star Refrigerator was not working They said refrigerator was working and it was not working the sink was cracked in the mirror was cracked really disgusting place
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrify and horrible
not so good this time. terrible service. breakfast was horrible. the person at the breakfast do not care, no communication. eat my piece of dry roll with chocolate drink on a dirty table. waited for new fresh rolls and cup of hot drink forever. will not go back again. used the hotel for more 4 years but service get worse. it is sad. found Wellgeco in the bathroom terrible feeling
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like the fact that they had two mattresses joined together to make a double instead of having one double mattress. The mattresses were a bit worn out and that caused us some pain on our lower back. Not Nice.
Stayed 4 nights in Jul 2019

4/10 Poor

Jackie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is old & dirty. Air con is noisy. Only stairs. Not convenient with suitcases. Breakfast is awful. No selection of food and poor quality.
Stayed 2 nights in Jul 2019

8/10 Good

marie

Liked: Cleanliness, staff & service, room comfort
One night in Naples
The attendant was excellent helping us with all questions we had on visiting the Amalfi Coast and even helped arrange a private driver for us. The only issue was the location, even though it is very close to the train station the neighborhood is not very good. It did serve our purpose however as we only needed one night in Naples.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, surprising interiors, all foyer staff very accommodating
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staffs are very friendly and helpful. Its safe and secure to stay in the hotel.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared to death at Hotel Guiren - Rome Italy
We booked and paid for the room. We arrived late due to a flight delay. The owner/manager didn't want to let us in even though we had already paid for the room. We reiterated that we had already paid for the room and it didn't matter what time we arrived. We still had a right to the room even if checkout was 5 hour later. We needed to shower and rest for a little. He became very irritated and started screaming, hands up in the air, spit coming out of his mouth and causing in Italian. He was threating and screaming at us ( we are 2 females). We felt scared to death and said we would call the police because we didn't feel safe there any more. His replay was "I don't give a f...K) call them. I will show you the door. After 20 minutes of him screaming he finally let us in to shower and rest but never felt safe. He was mad because he assumed we were not coming and they had already cleaned the room. We paid for the room and had ever right to come in the room even if it was still a few hours before check out. He took advantage of us becase we were 2 ladies and knew our Italian language was very limited and there really nothing we could do. We were literally scared to death of him and would never again visit this establishment and I hope you don't either. its simply not safe, dirty and no regard for tourists.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The Hotel Guiren is located about a 5 minute walk from the train station which made going to Pompeii, Herculaneum and Sorrento very easy on the Circumvesuviana line and the Metro into old Naples. The hotel is very clean, bed comfortable and staff helpful. The downside is that there is no restaurant so only breakfast is served. You have to go out in the evening in what is not a very nice area. As a result, I would have a meal out during the day and just pick up a snack on the way back after a day out. Going by train really cut the cost of a tour round Pompeii, paid €5.60 return train fare, at Pompeii station €12 for a 2 hour guided walk and then €15 to the guide to get into the site, after the tour you can wander around as long as you like. Without the guide it’s €15 to get into the site but the guide is well worth it.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and staff were helpful however poor internet service inside the rooms, needs improvement.
Stayed 1 night in May 2019

10/10 Excellent

franca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great
Stayed 2 nights in Feb 2019

6/10 Okay

Joseph

Liked: Cleanliness
Staff at reception desk on arrival was accommodating but information on how to operate the heating system in the room was not given. The fridge in our room was not working throughout our stay.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, staff are lovely and l will be coming back again next year.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ac couldn’t be shut off, fridge didn’t work and it seemed like people selling things in the streets where given keys to shower and made the lobby there home . Seems like they where all refugees.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2018

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest between sightseeing trips.
The room was fine, the staff friendly and helpful, but the Wifi was very weak. The neighbourhood is old, messy and crowded with loud street vendors. The dining choices nearby are a bit limited. But since we were only using the hotel as a base for trips to the Amalfi coast, etc, the close proximity to the train and bus stations balanced that out.
Stayed 4 nights in Oct 2018

8/10 Good

Leighanne

Liked: Staff & service, room comfort
Lovely night staff, questionable area
Close to the main station which was great for what we needed, but seemed to be in a pretty shady area. I wouldn't have felt safe walking round as a solo female or with my partner as comments were still made from locals. HOWEVER, the gentleman on reception of the hotel was the most friendly, helpful and lovely man we could have wished for. The hotel room was clean enough but had a weird, balmy smell in the bathroom. Plug sockets fell off when removing my charger, but the room was clean and comfortable. I wouldn't have asked for more for the price.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I do not know how the hotel maintains its three stars. It has no lift or elevator. I think that the hotel has seen better days. The shower in my bathroom was open to whole room. This old fashion configuration was popular in Europe many years ago. The breakfast was included and was excellent. The staff was also very friendly.
Stayed 1 night in Sep 2018

10/10 Excellent

Radiant Interiors Ltd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

david

guiren hotel
the hotel was basic but good value for the prise
Stayed 11 nights in Aug 2018

6/10 Okay

Masoud

Disliked: Property conditions & facilities, room comfort
Naples
Old building, neads renovation
Stayed 1 night in Aug 2018

2/10 Terrible

Mohamed

Disliked: Staff & service, property conditions & facilities, room comfort
Not for a family stay
The original received the AC was not working and very loud. The second room was ok but the area was not really suited for a family stay for night outing.
Stayed 2 nights in Jul 2018

8/10 Good

cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

philip

Liked: Staff & service
The hotel was comfortable and the staff very friendly. The area however was beyond idyllic with groups of refugees hanging around , prostitution on the corner near hotel and the amount of rubbish in the city was unbelievable. The hotel was situated alongside the train station which was handy for getting to Pompeii / Rome etc .
Stayed 2 nights in Jun 2018

8/10 Good

Will, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem near the slightly shady train station. Front desk staff is very helpful and courteous. Rooms are comfortable and clean with great a/c. Location is 5 min from Central Train Station .
Stayed 2 nights in Jun 2018

8/10 Good

Will, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great front desk staff. Very courteous and helpful. Housekeeping does a great job with keeping rooms and the property looking great. Best thing, rooms have excellent air conditioners. Hotel is just 5 min from Central station which makes getting around Naples easy.
Stayed 6 nights in May 2018

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Scary and disappointing!
The gentleman at check in was lovely and helpful. After that, the room was very ordinary and smelled of stale smoke. Most worrying was the area that the hotel was in. Our family of four kids, my wife and I have been travelling around Europe for 12 weeks and while I know this was an inexpensive room, the area it was in made us feel threatened, scared and worried. The breakfast was very ordinary. The WIFI didn’t work, neither did the air con in one of our rooms. We could see electricity wires coming out of the PowerPoints.
Stayed 1 night in May 2018

8/10 Good

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First night was horrible they had over booked and

4/10 Poor

Hector

Disliked: Property conditions & facilities, room comfort
Extremely outdated, smallest breakfast ever
There is no way this hotel is a 3*, and it's very questionable how they got it. First of all, from all the pictures they advertise in hotels.com, none corresponded to the room we got, which was awful, terrible, tiny and run-down. Cracked walls everywhere, and a horrible taste of decoration. It was pure 1970s never upgraded. After asking to be moved to a room according to what we booked, they were fully booked and nothing they could do so we liaised with hotels.com customer services, very kind and professional as always, so we had the chance to let them know what happened. This hotel should not be listing pictures of rooms looking good and giving something totally different. For the following night they could accommodate us in a much better room, still not mentioned in any pics in the website. But this was ok. Receptionist were all very nice and friendly, willing to help, the waitresses in the breakfast very nice too, but the older giy with glasses behind the bar was rude and unfriendly in another level. Very unpleasant to be in the breakfast room with him around, and speaking loud and very bad to the waitresses. The breakfast was a misery! almost non-existent with the smallest choice we've ever experienced, however and once again, the waitresses were nice and friendly, efficient and kind, but all turned down by this rude man, probably their manager or boss.

4/10 Poor

Khedidja, Here

Liked: Property conditions & facilities
Not a good environment for women or families
Except 1 person, hotel staff was nice and gentle. But Italian police can come and wake you up at 3 of morning. Troublesome neighborhood

2/10 Terrible

Bristol

Disliked: Room comfort
Do not stay here!
The worst hotel I have stayed in. The reviews you read about the noise is all true. People run up and down the corridors shouting and screaming as well as slamming doors. Reception staff dont care or do anything about it. After 2 nights, we booked a B&B elsewhere just to get a good nights sleep. Do not stay here