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Reviews of Hotel Casanova

2 out of 5
Hotel Casanova
Corso Garibaldi, 333, Naples, NA

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 200 reviews" "
Rating 8 - Good. 64 out of 200 reviews" "
Rating 6 - Okay. 50 out of 200 reviews" "
Rating 4 - Poor. 23 out of 200 reviews" "
Rating 2 - Terrible. 6 out of 200 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Travelled with family
The hotel was so run down and smelly. It was hard to believe it was still running as a hotel. The taxi driver said it was horrible. We didn’t go into the hotel as it looked so disgusting.
Stayed 1 night in Mar 2024

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just a lot of noise and the dirty room and bugs and lack of good running water

10/10 Excellent

Mohammad Mahdi

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Kennedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and was more beautiful than the picture
Stayed 3 nights in Nov 2023

6/10 Okay

HANG

Liked: Staff & service
Disliked: Property conditions & facilities
Though it's cheap, the single room is really narrow in space. The shower system is too old!
Stayed 3 nights in Oct 2023

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, can walk to the central station and the historic center. The staff is great too.
Stayed 4 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel was clean Staff pleasant No elevator Hard mattress
Stayed 2 nights in Sep 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
was easy to check in and check out. It is great for the price we paid. would stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Yosleny

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

david

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The only I like about the hotel was the price . This is the dirtiest place that I have ever seen in all my travels. Place smell like a cigarette alley mixed with urine . Would not recommend this place ever to my enemies . Surprisingly it was rated 7/10.
Stayed 1 night in Jul 2023

4/10 Poor

Gemma

Liked: Cleanliness, staff & service
Noisiest hotel I've ever stayed in. I had an early flight and wasn't able to sleep at all. Helpful friendly staff though and close by to train and bus links.
Stayed 1 night in Jun 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay on a budget. The bed was excellent but the shower at times was cold
Stayed 1 night in Jun 2023

8/10 Good

aldo

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with group
Stayed 3 nights in May 2023

8/10 Good

Thomas P

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly & helpful
Stayed 2 nights in Mar 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located a 5 minute walk from the train station. Room was clean and staff were friendly
Stayed 7 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

LUCRETIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in the middle of action
Perfectly located near train station and walking distance to main attractions. Very clean and friendly staff. Loved it!
Stayed 1 night in Jul 2022

4/10 Poor

Viktoriya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is located in the city center. However, the city center is dirty, as is the area around the hotel. The hotel staff was friendly and helpful. The room was fine for sleeping and was equipped with air conditioning. However, the shower was clogged and one night someone was smoking in the hotel area so there was a strong smell of cigarettes in our room.
Stayed 2 nights in May 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station Very comfortable at reasonable price
Stayed 1 night in May 2022

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely Satisfied
For me this was a very good value. The staff are very friendly and helpful. My room was clean and comfortable.
Stayed 5 nights in Apr 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accomodations at a good price. Needed a room close to Garibaldi. Great location with all you need around.
Stayed 1 night in Oct 2021

4/10 Poor

Adrian

Disliked: Property conditions & facilities
Nicotine house
Room needs fumigation. Should be smoke free with no ashtrays
Stayed 1 night in Sep 2020

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good friendly place
Stayed 2 nights in Sep 2020

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly
The room smelled really bad of nicotine. Why would you have ashtrays, only to encourage people to smoke?
Stayed 1 night in Sep 2020

10/10 Excellent

Iran

Liked: Staff & service
Decent
Decent
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great place. Friendly people at reception, breakfast and the house keeping staff. A 7 minute walk to the train station. Great restaurants in the area and great shopping also. I would recommend hotel Casanova any time you’re in Napoli. 🇮🇹 I will come back in March or April.
Stayed 1 night in Dec 2019

8/10 Good

Frank

Liked: Cleanliness, staff & service
Close to train station but hard to find.
Stayed 5 nights in Sep 2019

8/10 Good

Pertti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Napoli
Friendly personnel. Super location. Excellent price/quality ratio.
Stayed 3 nights in Sep 2019

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got the job done.
The people were very nice. Our room was facing a noisy area but it didnt bother us at all. The fan in the room helped keep it cool.
Stayed 2 nights in Sep 2019

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
Friendly staff but none of the staff we came across spoke much English which made it a bit hard as we were expecting there would be after reading some of the reviews and we were hoping to get some local tips. We should learn some more Italian though, that’s our problem! Great location for the main train station. Basic room, it was clean but quite run down. Not the nicest area but we found it ok despite the not so good comments about it. Smelt a bit like smoke and there was an ash tray in our room.
Stayed 2 nights in May 2019

10/10 Excellent

AnthonyD, New Jersey/Avellino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to say if you’re in Napoli. Close walk to historical sites and five minute walk to the train station. The people there are friendly and helpful. I can’t wait to go back to see Gianni, Pino, Lucia and Natalie. They are the best.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good location for transportation. Historical sites in the area. Good food and places to shop are also available. Plus free breakfast.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Front door securely locked at night time. 24 hours manned reception desk.
Stayed 9 nights in Mar 2019
Response from Giuseppe on Apr 8, 2019
Tanks

6/10 Okay

Daria

Liked: Staff & service, room comfort
It was lovely trip to Naples. Maybe hotel hasn't a very good condition for staying, but staff were absolutely friendly and helpful. Thanks for comfort maids and reception service for great work. I hope hotel will finish renovation as soon as possible.
Stayed 2 nights in Nov 2018

10/10 Excellent

Matthew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel inside is great. I had a good stay. Outside though its not thebgreatest area, but its a nice place to stay inside.
Stayed 3 nights in Nov 2018

10/10 Excellent

Anthony, Avellino/New Jersey/New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel and great place to stay whenever I come here to Napoli, Italy. Its a short walk to the train and bus station. Many historic sites are also in walking distance of the hotel. There is good shopping and great restaurants located in walking distance of the hotel. But best of all was the staff at the hotel. Natalia, Lucia, Paola, Pino and Gianni are very helpful. They always make me happy and comfortable when I stay there. I can't wait to come back to Napoli and can see this wonderful hotel staff again. It is always a great experience. See you all soon!!!!!!
Stayed 1 night in Oct 2018

10/10 Excellent

DePasquale, Avellino/New Jersey/New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay when you are in Napoli, Italy. The staff is excellent. Gianni and Guiseppe who work at the hotel registration desk are very helpful and answer any questions that I may have. Lucia, Natalia, and Paola are also wonderful room service and breakfast staff at Hotel Casanova. The staff at this hotel always make me feel happy and at home. The hotel is a short walk to the train station and bus station. The hotel is close to great shopping and some of the best restaurants in this great city. You can also walk to some of the facinating historic sites in walking distance of the hotel. I can wait to come back and visit this wonderful hotel when I come back to Napoli. Great hotel and an even better hotel staff. See you soon Hotel Casanova. Ciao, for now.
Stayed 1 night in Oct 2018

10/10 Excellent

Anthony, Avellino/New Jersey/New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love staying at Hotel Casanova. The staff is excellent. Especially, Giuseppe and Gianni who work at the front registration desk. They are very helpful and answer any questions I have. The hotel room service and breakfast staff are just as wonderful. Natalia, Lucia and Paola are very helpful. They make me very happy and comfortable whenever I stay at Hotel Casanova. The hotel is a very short walk to the Metro and the Bus stations. Very close to great shopping and excellent restaurants near the hotel. I will always stay at Hotel Casanova whenever I go to Napoli. They always make me feel comfortable and at home. Thank you to all the staff who make my stay fabulous. See when I return to Napoli.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was wonderful. It was in a great location. Great shopping, great food and historic sites. Only a 5 minute walk to the Centrale Trene Statzione. The staff was wonderful. Guiseppe and Gianni where wonderful. Natalia and Lucia who took care of my room were very friendly and helpful. Anytime I visit Napoli, I will be returning to Hotel Casanova. I would never stay anywhere else.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Friendly staff. It's not a Marriott but it's not Marriott prices either
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Out of all the ones in the area this seems to be a good choice. Nice manager, relatively quiet, working AC, (though batteries almost dead), light breakfast. The only bad thing....bed bugs in room 9 (woke with bites in middle of night and had to crush a few of them on sheet).
Stayed 1 night in Jun 2018

4/10 Poor

Zoe

Liked: Staff & service, room comfort
Ok hotel, but bad area.....
The hotel itself is ok, but the location isn't great. We were meant to stay 4 nights but ended up leaving after 1, as we just didn't feel safe coming and going.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. Polite staff and good service
Stayed 2 nights in Jul 2017

4/10 Poor

Florin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold, dust, check out details wrong
Mold, dust, room attenders basically told me I have to leave in 10 minutes or faster if possible, check out by 11.30 thou it was specified at 12.00, prepare for a cold shower as well.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try to get to the hotel by 9:30 PM. Naples does not look too safe very late in the night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel close to Train Station
The hotel is a bit hidden to find but the rooms are great and the staff are super friendly. The room has AC and is a good size. The breakfast is good not much to choose from but for the price it's more than you would think. The location isn't that close to the traditional tourist area but is close to a medieval castle.

6/10 Okay

Christine, San Diego

Liked: Cleanliness
The only thing I can say is the price was right and it was walking distance to the sites. Not in a very good neighborhood, in fact we were told by a friend of the owner to make sure we parked the car we had in a parking garage because if we parked on the street we might find it gone! I must say the older gentleman that worked at the front desk was very kind and gave us suggestions of what to visit.