Deluxe Double Room, 1 Double or 2 Single Beds, Non Smoking, Balcony
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Reviews of Hotel Art Resort Galleria Umberto

4 out of 5
Hotel Art Resort Galleria Umberto
Galleria Umberto I 83, Naples, NA

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 350 reviews" "
Rating 8 - Good. 129 out of 350 reviews" "
Rating 6 - Okay. 50 out of 350 reviews" "
Rating 4 - Poor. 12 out of 350 reviews" "
Rating 2 - Terrible. 23 out of 350 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, beautiful art. The most beautiful place I have ever stayed. Good breakfast
Stayed 5 nights in Mar 2024

8/10 Good

Michela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Dec 2023

2/10 Terrible

Russell

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never ever again
Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one. The worst hotel experience I can remember in a very long time. Staff were ok - I guess it's the owner!
Stayed 3 nights in Nov 2023

10/10 Excellent

ARINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

6/10 Okay

FORTUNA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.
Stayed 7 nights in Oct 2023

6/10 Okay

Katherine, Greenwich

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc. The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.
Stayed 7 nights in Oct 2023

2/10 Terrible

Sandra J

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean , great location and amazing customer service !!
Stayed 2 nights in Sep 2023

10/10 Excellent

Luis, Mission

Liked: Staff & service, property conditions & facilities
We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!
Stayed 3 nights in Sep 2023

6/10 Okay

Matteo

Travelled with partner
Nice rooms but you are paying for an hotel without a reception and basic level of service. Access to the rooms is a little contrived with a small and slow elevator. Location is great, but it may feel weird to live inside a decadent gallery.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to explore Naples. A hidden gem!
Every single staff member went above and beyond for me. As a women travelling alone, they made sure I was picked up from airport, even after flight delays. They helped me navigate the city and organised transport when needed. Room was spacious, comfortable and has eveningypu could need. Breakfast was a lovely selection with stunning views of the glass roof of the Galleria. Highly recommend location for San Carlo theatre (directly across the street), the funicular to Castel Elmo (also across the street) and easy access to many sites of Naples.
Stayed 2 nights in Jun 2023

8/10 Good

William Boughton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A delightfully quirky hotel. Inside of the Galeria Umberto , right beside coffee shops and even a McD's. The room was well appointed and individually styled. Very comfortable with a view over the mall. The quirky old elevator require ¢10 to operate , and whilst the front desk supplies these,we brought our own. Our ONLY complaint was the dearth of an ironing board...iron they had...board...not so much.
Stayed 4 nights in May 2023

6/10 Okay

Sara

Stayed 2 nights in Jun 2023

8/10 Good

Emanuela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accomodating a request for a room with external view which was very nice. Spacious and comfortable room with a view.
Stayed 3 nights in Jun 2023

10/10 Excellent

Loredana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. More importantly the staff was obliging, compassionate and friendly. My roommate had to go to the hospital and they helped arrange for an ambulance. Once she returned, they checked in her periodically and really made sure she had all she needed. They were the TOP of their class. Thank you team!
Stayed 3 nights in May 2023

8/10 Good

Liliana, Bellingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The room had a quaint little balcony!
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Stayed 1 night in May 2023

8/10 Good

emanuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful inside and outside
Stayed 4 nights in Apr 2023

10/10 Excellent

Elvia

Liked: Cleanliness, property conditions & facilities
I love the location everything was within walking distance staff They were patience and give me directions the place was very very clean.
Stayed 3 nights in Mar 2023

8/10 Good

agata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023

8/10 Good

Mirella Boaglio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Excellent shower. If you have many bags be aware that you have to face some stairs to enter at the galeria.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic. Breakfast was good. The building that the hotel is in is absolutely gorgeous. The hotel is on the 4th floor. You have to buzz in sometimes if the door downstairs is closed. We chose to walk up the stairs but there is an elevator. I think it costs 10c but the hotel will give you money. It can be a bit noisy in the atrium as it is open all night but not a big deal. Just an amazing location. Restaurants all around block so easy to find food. Take the free walking tour when in Naples.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms. Beds very comfortable. Good breakfast.
Stayed 2 nights in Oct 2022

6/10 Okay

Lauren

Stayed 1 night in Sep 2022

6/10 Okay

Destanee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was okay for the price i paid for one night. I had to book a hotel in Naples last minute due to a missed connecting flight and missing the last ferry to Capri. I was expecting a little more for the price that I paid. We had a little trouble finding the place as it is inside a building and the entrance is under construction so it was a little difficult finding the entrance. The hotel itself is on the 4th floor, had I known this I wouldn’t have carried my luggage up for 4 flights of stairs and the check in was confusing. The reception is on one floor and the front desk is on another. And not knocking the hotel for this but there was some type of performance going on inside the building that started at 1am and didn’t end until 3 or 4, so sleeping wasn’t the easiest.
Stayed 1 night in Jul 2022

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Like ubicación muy buena No me gusta que debes tomar ascensor pequeño No me gusta muchos desamparados durmiendo abajo en el piso
Stayed 1 night in Jan 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, artistic, romantic, great location.
Stayed 3 nights in Dec 2021

8/10 Good

Tania

Liked: Staff & service
Stayed 5 nights in Dec 2021

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was great! Lack of parking, and access to parking was very difficult.
Stayed 1 night in Nov 2021

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
There was a foul odor in the bathroom. That never left over a 2 day stay.
Stayed 1 night in Nov 2021

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, nice hotel
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Ok stay
The hotel does the job, but its nothing special. Its rather noisy already from early morning. Also the personel is not too friendly
Stayed 4 nights in Sep 2021

4/10 Poor

Judy

Travelled with partner
Liked: Staff & service
Not clear on location, hard to find as no outside sign.
Stayed 2 nights in Sep 2021

8/10 Good

Riad

Liked: Cleanliness, staff & service
Good location - meh everything else
Good location in nice part of the city, date rooms and very loud AC. Bathroom also very dated. Difficult to find if you come at night, you have to buzz through metal gates and go to the 4th floor where no one told us, also organised driver to pick us up from airport and was a no show so had to take a cab which I wanted to avoid given Naples reputation with pickpockets.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located inside the galleria. Nice historic hotel and you feel like you are staying in a castle room. Great to have a large bathtub and a shower! Very good hospitality! The only concern was the people sleeping at the galleria entrance…(I know it’s nothing to do with the hotel)
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, excellent property
Stayed 7 nights in Jun 2021

4/10 Poor

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won’t be back
Good location, however the hotel is definitely not 4 star. Great view from the balcony but the room itself was below average and the bathroom smelt really bad of male urine to the point I had to hold my nose every time I entered. I would have complained, however I arrived after midnight and left as soon as I woke.
Stayed 1 night in Jun 2021
Response from Antonio P on Jun 19, 2021
Dear Alexandra, first of all we want to thank you for telling us something about your experience. we are sorry you had some inconvenience with the bathroom service, from our point of view always impeccable, we do not know what happened, but we will treasure your feedback. We hope you can come back soon and rethink your judgment. Sincerely

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty difficult to find even though it is located inside a shopping mall. Nobody, including employees, security & police, had no idea where it was even though it was 20 yards away🙄. Additionally, i purposely filtered my hotel search results to include free parking & yet still this place showed up. Be advised parking is a major hassle, off site & costs 20-25 euro per nite. Decent place, good loc., staff was very nice but not sure if I'd use again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay in Naples
nice place to stay in Naples. Very close to my favorite areas in Naples.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019
Response from Antonio P on Jul 11, 2020
Dear Guest, thank you to share your travel experience with us and all the people; your good reviewwill urge us to do better and better.

6/10 Okay

Rick, Austin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While the antique elevator could be a memorable amenity, it leaves me with a bad taste in that it requires a specific coin (10 cent, no other coins accepted) which I rarely carry, and dislike going to request one at the desk. And the hours that the coin requirement to operate was disabled were not disclosed, a setting I found out about on my day of departure, when it was no longer useful info.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I loved the old style. The only issue is that I paid $140 for a Superior triple room. It was supposed to have a private balcony and a soaking tub with a whirl pool. However I was given A regular Superior. But I was only given a regular room of $126 per ride
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel was the staff - the two people I dealt with on the reception desk were delightful, with very good English, and they made me feel really at home. I particularly liked being in the arcade, up on the fourth floor, so felt very connected to the city yet very safe, travelling on my own. My room was massive, and a visual feast - the Klimt room with art covering the walls – and I loved the quirky light fittings. Breakfast was something else - I've never had such choice, from hot bacon, mini quiches and pizzas, through all the standard cereal/toast fare to rum babas and tiramisù! Fantastic!
Stayed 2 nights in Aug 2019

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great building and lovely staff
I did really enjoy my stay here. The location, the building and the staff were wonderful. I did have a great deal of trouble sleeping, however, as the mattress was incredibly firm.
Stayed 1 night in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019