The best thing about this hotel was the staff - the two people I dealt with on the reception desk were delightful, with very good English, and they made me feel really at home. I particularly liked being in the arcade, up on the fourth floor, so felt very connected to the city yet very safe, travelling on my own. My room was massive, and a visual feast - the Klimt room with art covering the walls – and I loved the quirky light fittings. Breakfast was something else - I've never had such choice, from hot bacon, mini quiches and pizzas, through all the standard cereal/toast fare to rum babas and tiramisù! Fantastic!