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Reviews of Fairfield Inn & Suites by Marriott Naples

2.5 out of 5
Fairfield Inn & Suites by Marriott Naples
3808 White Lake Blvd, Naples, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 822 reviews" "
Rating 8 - Good. 236 out of 822 reviews" "
Rating 6 - Okay. 58 out of 822 reviews" "
Rating 4 - Poor. 32 out of 822 reviews" "
Rating 2 - Terrible. 21 out of 822 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Garrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and will visit again.
Stayed 3 nights in Feb 2024
Response from Victoria on Mar 7, 2024
Thank you for taking the time to share your experience. We look forward to your return!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Victoria on Oct 31, 2023
We are delighted you enjoyed your stay and hope to see you again soon!

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Victoria on Oct 31, 2023
We are delighted you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Dianelys, Pembroke Pines

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time at the hotel and I was impressed with the size of the room, the cleanliness and the excellent service.
Stayed 1 night in Sep 2023
Response from Victoria on Oct 31, 2023
We are delighted you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Aug 2023
Response from Victoria on Sep 4, 2023
Dear Carlos,We are so glad you enjoyed your visit!We hope so see you again the next time you are in sunny Naples!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Overall disappointing stay. Only stayed for one night however the room had a odd smell to it and I couldn’t sleep properly. The room was very dated and the bed wasn’t comfortable. I would recommend elsewhere
Stayed 1 night in Aug 2023
Response from Victoria on Aug 25, 2023
We are so sorry your stay was less than perfect. We will share your feedback with the leadership team to ensure this is an isolated incident. We hope you give us an opportunity to show you we are much better than this the next time you are in sunny Naples.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness
Stayed 2 nights in Aug 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

8/10 Good

Roberto

Stayed 2 nights in Aug 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and excellent breakfast.
Stayed 2 nights in Aug 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your visit.We hope to see you again the next time you visit Sunny Naples!

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your visit.We hope to see you again the next time you visit Sunny Naples!

10/10 Excellent

Paula

Stayed 2 nights in Jul 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Paula

Stayed 2 nights in Jul 2023
Response from Victoria on Aug 25, 2023
Thank you for sharing your experience! We are delighted you enjoyed your stay and hope to see you again soon.

8/10 Good

sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Cozy
The young lady Jasmine was so sweet and professional. The hotel was great and easy to find. would stay again
Stayed 1 night in Jul 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your visit. We will be sure to share your comments with Jasmine!We hope to see you again the next time you visit Sunny Naples!

6/10 Okay

Grisel

Stayed 1 night in Jul 2023
Response from Victoria on Aug 14, 2023
Dear Grisel,It looks like we could have done better. We apologize if your stay was less than perfect and hope you give us an opportunity to show you we are much better.

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was secluded which was nice.
Stayed 1 night in Jul 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your visit.We hope to see you again the next time you visit Sunny Naples!

8/10 Good

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice place
Stayed 1 night in Jun 2023
Response from Victoria on Aug 11, 2023
We are so glad you enjoyed your visit.We hope to see you again the next time you visit Sunny Naples!

10/10 Excellent

Gaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Victoria on Jun 12, 2023
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Victoria on May 30, 2023
Thank you for your rating, Wilma! We are so glad you enjoyed your visit!We hope to see you the next time your travels bring you to sunny Naples!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Watched multiple people get cars broken into
Stayed 1 night in May 2023
Response from Victoria on May 16, 2023
Guest safety and security is of utmost importance to us. We have not had any guest reports of this at our property and would appreciate any further information you can provide so we are able to look into it.

8/10 Good

Gary

Stayed 2 nights in May 2023
Response from Victoria on May 16, 2023
Thank you for sharing your experience, Gary!We hope to see you again soon!

10/10 Excellent

Rebeca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff and breakfast staff weee amazing. Loved the beds and comfort of the rooms !
Stayed 1 night in Apr 2023
Response from Victoria on Apr 18, 2023
Dear Rebeca,Thank you for taking the time to share your experience! We will be sure to share with the team. We hope to see you again soon!

10/10 Excellent

George

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly. Cleaning staff always greeted guests plus did a good job cleaning. Breakfast area staff was the best I have ever encountered. Constantly cleaning and replenishing supplies.
Stayed 9 nights in Apr 2023
Response from Victoria on Apr 18, 2023
Dear George,Thank you so much for sharing your experience! We will be sure to share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice breakfast
Stayed 1 night in Mar 2023
Response from Victoria on Mar 9, 2023
Thanks so much for sharing your feedback. We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and accommodating! The facility was clean and tidy. The breakfast was tasty and hospitality staff very personable. Housekeeping was around all day but came at different times of the day. We will definitely revisit this location.
Stayed 3 nights in Feb 2023
Response from Victoria on Feb 27, 2023
Dear Sherrie,Thank you so much for taking the time to share your experience! We look forward to your next visit!

10/10 Excellent

Colleen

Stayed 1 night in Jan 2023
Response from Victoria on Jan 23, 2023
Thank you for sharing your experience! We hope to see you again soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Victoria on Jan 23, 2023
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and services
Stayed 1 night in Jan 2023
Response from Victoria on Jan 23, 2023
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying here everywhere I go I choose it.
Stayed 1 night in Jan 2023
Response from Victoria on Jan 23, 2023
Thank you for sharing your experience! We hope to see you again soon!

2/10 Terrible

Alexandre

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The cleaning was bad. TV didnt work and bath tub was block. Way to $$$ for what it's worth
Response from Victoria on Dec 29, 2022
We are sorry as this is not the typical experience. We certainly hope you will give us an opportunity to show you we are much better than this the next time you are in sunny Naples!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday event
This was our second stay in this hotel in a few years. We like the place. We'll be back in the future when visiting around.
Stayed 1 night in Dec 2022
Response from Victoria on Dec 29, 2022
Thanks so much for for taking the time to share your experience, we look forward to your return!

8/10 Good

Loganayaki, NATICK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2022
Response from Victoria on Jan 23, 2023
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2022
Response from Victoria on Oct 17, 2022
Thank you so much for taking the time to share your feedback. We hope to see you again soon!

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! The staff were helpful and friendly. Couldn’t ask for a better stay.
Stayed 1 night in Sep 2022
Response from Victoria on Oct 17, 2022
Thank you so much for taking the time to share your feedback. We hope to see you again soon!

10/10 Excellent

Stephanie M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s by the dump. However you cannot smell it. Only 2 nice or even half way decent hotels around for 7 miles.
Stayed 1 night in Sep 2022
Response from Victoria on Oct 17, 2022
Thank you so much for taking the time to share your feedback. We hope to see you again soon!

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Victoria on Oct 17, 2022
Thank you so much for taking the time to share your feedback. We hope to see you again soon!

2/10 Terrible

EDGAR

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Aug 2022
Response from Victoria on Oct 17, 2022
Thank you so much for taking the time to share your feedback. We hope to see you again soon!

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The check in wasn't a smooth process. The front desk person told me I had to wait because she had to make sure that hotels com paid the hotel. Being that they were a third party hotel. It wasn't a welcoming visit!! Also, the shower wasn't working properly
Stayed 1 night in Aug 2022

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Basavaiah N

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had old musty odor. Air conditioner was old and pathetic. Decor old. Not at all how it was shown on the website. I’d consider it dumpy
Stayed 3 nights in Jul 2022
Response from Victoria on Aug 5, 2022
We are so sorry your stay was not up to your expectations. I hope we were able to get you moved to a room that had the ac you needed. We were just renovated a few years ago and typically hear the opposite feedback from our guests. We hope you will give us another chance to show you our typical experience is much better than this.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, a good bkfst buffet
Stayed 1 night in Jul 2022
Response from Victoria on Jul 26, 2022
Thank you so much for taking the time to share your experience! We hope to see you again soon!

10/10 Excellent

Yessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jul 2022
Response from Victoria on Jul 26, 2022
Thank you so much for taking the time to share your feeedback! We hope to see you again soon!