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Reviews of Novotel Nantes Centre Gare

4 out of 5
Novotel Nantes Centre Gare
3 Rue De Valmy, Nantes, Loire-Atlantique

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 360 reviews" "
Rating 8 - Good. 167 out of 360 reviews" "
Rating 6 - Okay. 45 out of 360 reviews" "
Rating 4 - Poor. 11 out of 360 reviews" "
Rating 2 - Terrible. 10 out of 360 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Business traveller
Liked: Staff & service
Good hotel but noisy when you are on the first floor
Stayed 3 nights in Nov 2023
Response from La direction on Dec 16, 2023
Dear Eric,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words about our establishment.We apologize for any inconvenience you experienced regarding noise, especially on the first floor. Your comfort is important to us, and we take your comments seriously. We will investigate the issue and explore possible solutions to minimize noise disturbances in the future.If you plan to stay with us again, please inform our staff of your preference for a quieter room or floor, and we will do our best to accommodate your request.We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best regards,

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Decent hotel but the design and fittings are tired and needs updating.
Stayed 3 nights in Oct 2023
Response from La direction on Oct 11, 2023
Dear David,Thank you for taking the time to give us a rating on your time in Novotel Nantes Centre Gare. Renovations are incoming hopefully for the following years.We hope to welcome you soon then,Sincerely,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well positioned with regard to the city, the station and access to the airport. The staff were consistently friendly and helpful. The room was pleasant, clean and comfortable as well as being well serviced. The property was handy to a range of dining alternatives as well as a laundrette.
Stayed 4 nights in Jun 2023
Response from La Direction on Jul 20, 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,La Direction

8/10 Good

MARGARITA, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

ARIELLA

Stayed 1 night in Mar 2023
Response from La Direction on Mar 11, 2023
Dear Ariella, Thank you so much for your comment, it means a lot to us and we will share it with our team. We hope to see you again soon and wish you all the best. Kind regards,

2/10 Terrible

Pablo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Novotel should be ashamed of this hotel
The common areas are nice and the employees friendly, but the Clasique and Superior rooms needed an urgent refresh 20 years ago. I simply cannot understand how this place is alowed to keep 4 stars... With the exception of the executive room, the rest are extremely dated and the bathroom condition and age was simply unacceoptable. The 1st room we got had oil on the carpet (sofa bed, we assumed) and the staff moved us to another one wich was "ok" but still way below the expectations. The staff confimed that all the non-executive rooms were the same. Regarding the room, the bed was confortable and clean. TV was very small, minibar didnt work and the rest of the room (particularly the carpet) felt very old and not properly mantained or cleaned. The room smelled old. The bathroom was clearly the worst. Absurdly dated (probably 50+ years) not well maintained and the cherry on top: the bath had a shower curtain instead of a screen. There is basically no load/unload area, as there were cars parked there. The closest car park is relatively modern and convenient but didnt have security and in general didnt feel safe at least on a weeked day. We stayed one night and cancelled the rest. We did not enjoy our stay nor did we use any additional services. We basicaly stayed 9 hours between checkin and out. I would not recommend unless staying on a executive room (that is basically a standard 4* hotel room) and will absolutely not stay again.
Stayed 1 night in Aug 2022

10/10 Excellent

Pamela, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Galya

Disliked: Cleanliness, amenities, property conditions & facilities
Not 4 stars
Stayed 1 night in Jun 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trending area of the city
Well located for sightseeing or conferences and concerts, there's secure paid parking below the hotel Friendly staff and lots of options for food and drink in a trending area of the city
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hôtel in a quiet area.
Stayed 2 nights in Jul 2021

8/10 Good

Pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location 5 min. riverside walk from the very historical center. I have never seen so many open pubs and restaurants on appox. one square km and so many people enjoying their services. It was very nice to see so many happy people together especially after 18 months of covid war.
Stayed 1 night in Jul 2021
Response from La Direction on Jul 18, 2021
Dear PAVEL, We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

6/10 Okay

Edward

Business traveller
Fine
Relatively basic but comfortable. Parking was difficult.
Stayed 1 night in Jan 2020

10/10 Excellent

DrM, Naples Fl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from La direction on Dec 22, 2019
Cher client, Un grand merci pour votre retour très positif que nous apprécions. Au plaisir de vous accueillir de nouveau,

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.staff were friendly.Nice area for kids to play.Rooms were clean and big.
Stayed 3 nights in Oct 2019
Response from La direction on Nov 24, 2019
Dear guest, It is with great pleasure that we read your comment and are delighted that our hotel has pleased you and your children. We would be delighted to welcome you back

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Novotel Nantes Centre Gare on Sep 15, 2019
Dear Victoria, We thank you for taking the time to write to us after your stay at Novotel Nantes Centre Gare. Your opinion is valuable to us in order to improve our welcome and service. We are sorry that our services have not lived up to your expectations, and we ask you to accept our most sincere apologies. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Best regards, The Reception.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A vist to Nantes
The building outside is not much to look at, but the inside is great. Clean, quiet, and comfortable! Great location and price for a stay in Nantes! I would go back.
Stayed 2 nights in Aug 2019
Response from Novotel Nantes Centre Gare on Sep 2, 2019
Dear Guest, Thank you so much for sharing with us your feedback about your recent stay at Novotel Nantes Centre Gare. We are delighted that our welcome and services have met your expectations. We hope to welcome you again during a future stay in Nantes. Best regards,

10/10 Excellent

Lind, Newport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short stroll to the Castle. Quiet location away from the hustle and bustle of Nantes night life so perfect for us. Breakfast was scrumptious. 6 year old son loved the crepes and Nutella he had for breakfast!
Stayed 3 nights in Jul 2019
Response from Novotel Nantes Centre Gare on Aug 9, 2019
Hello, Thank you for taking the time to share with us your opinion about your stay at Novotel Nantes Centre Gare. We are delighted to have been able to satisfy you. We look forward to welcoming you again soon. The reception.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Novotel Nantes Centre Gare on Jul 24, 2019
Hello, We thank you for taking the time to share with us your impressions of your stay at Novotel Nantes Centre Gare. We hope to see you back with us soon. Sincerely, The reception.

8/10 Good

Leon

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Novotel Nantes Centre Gare on Jul 26, 2019
Bonjour, Nous vous remercions d'avoir pris le temps de partager avec nous vos impressions sur votre séjour au Novotel Nantes Centre Gare. Nous espérons vous revoir parmi nous prochainement. Cordialement, La réception.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Close to train station. Very friendly and helpful staff.English tea bags would have been nice but the arabica coffee in room is good.
Stayed 4 nights in Jul 2019
Response from La direction on Jul 21, 2019
We thank you for having left your opinion on our page and we are delighted that you had a pleasant stay. Looking forward to welcoming you again.

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Edwin

Liked: Cleanliness, staff & service, room comfort
Nantes
Hotel was a bit dated but nevertheless enjoyable. Nantes was well worth a visit
Stayed 1 night in Jun 2019
Response from La direction on Jul 21, 2019
Dear guest, Thank you for your return and we are delighted that you enjoyed visiting our city. Looking forward to welcoming you again,

10/10 Excellent

philip

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from La direction on May 15, 2019
Philip Merci de votre retour et de votre belle note Au plaisir de vous revoir dans notre hôtel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was accommodating and has a very nice dining area. Room was large but slightly dated. Charging outlets were hard to find within the room layout. Right next to the conference center so a bit of noise coming from those coming and going.
Stayed 1 night in Apr 2019
Response from La direction on May 2, 2019
Dear Customer, Thank you for your comment. We are delighted that you enjoyed your stay in our hotel and would be delighted to welcome you again for your next visit to Nantes. Regards,

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business and pleasure
Next to the Congress center this hotel is in a great location and 10 minutes walk from the centre of the city. Rooms are a good size and are very comfortable.
Stayed 3 nights in Apr 2019
Response from La Direction on Apr 28, 2019
Dear MARIEM EL OIRDINI, We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

XIAOFEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from La direction on Feb 15, 2019
Cher client, Nous tenons sincèrement à vous remercier de votre belle note à la suite de votre séjour. Au plaisir de vous accueillir de nouveau

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel a 5-10 minute walk from the rail station/airport shuttle and 15/10 mins from the shops. It’s right on the Cité des Congrés site, which was very quiet when I stayed but I’m guessing can get quiet noisy when a show is on. The restaurant on site is a bit pricey. Buffet breakfast is excellent, great variety and lovely food. I stayed in a family room with my two children, which consisted of a king size bed and two single beds (sofa bed). The room was ok in size with a WC separate from the bathroom. Staff were polite and professional. Would use again.
Stayed 1 night in Dec 2018
Response from La direction on Jan 1, 2019
Dear guest, First of all we would like to thank you for your comment after your stay at our hotel. We are delighted that you enjoyed your room as well as our buffet breakfast. We are also delighted that the welcome that has been reserved for you has lived up to your expectations. Looking forward to welcoming you again,

10/10 Excellent

Rachel

Novotel Nantes Centre Gare is a hotel in a good location, about a 10 minute walk from the main shopping and restaurant area. The hotel has friendly and helpful staff who were more than happy to help us navigate the area. The hotel is also a 10 minute walk from the Nantes train station and car rental spots at an affordable price, which is why we chose to stay at this hotel. The rooms are large, clean, and comfortable. I would stay in Novotel Nantes Centre Gare again when visiting Nantes.
Stayed 1 night in Nov 2018
Response from La Direction on Nov 28, 2018
Dear Rachel, We wish to thank you for taking the time to share these warm remarks that we will not fail to share with our team. We are delighted to read your stay, a success and a pleasure to welcome you at the Novotel Nantes Center Gare!

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we've stayed in.
Friendly and helpful staff. Really good room, working aircon, fridge, powerful shower. Great view from the room too. Excellent breakfast included with lots of choice. Convenient location for railway station and town centre.
Stayed 1 night in Aug 2018
Response from La direction on Aug 28, 2018
David, We wish to thank you for taking the time to share these warm remarks that we will not fail to share with our entire team. We are delighted to read that your stay was a success and we hope to have the pleasure of welcoming you back to the Novotel Nantes Center Gare!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely under-used courtyard for a night cap
Booked a standard room which was too small! Upgraded at extra cost to de luxe was worth the cost. Lovely courtyard for an evening drink or cigar
Stayed 2 nights in Aug 2018
Response from La direction on Aug 28, 2018
Thank you very much for taking the time to write your comment. We are delighted that you had a pleasant stay at the Novotel Nantes Center Gare. We hope to have the pleasure of welcoming you again, very soon! The direction

8/10 Good

Oi Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from La Direction on Aug 23, 2018
Oi Lei, Merci beaucoup d’avoir pris le temps de partager votre ressenti. Nous sommes ravis que vous ayez passé un agréable séjour au Novotel Nantes centre gare et espérons avoir le plaisir de vous y accueillir à nouveau, très prochainement !

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near metro
Hotel room was good and very spacious for a family of 4, reception staff were very helpful with assisting us in directions into town. Underground car park (fee payable) and right next to the metro so for €1.50 we could get a metro into town. Very easy to use. We didn’t have breakfast as it wasn’t included and seemed pricey so we went elsewhere. Good WiFi.
Stayed 1 night in Jul 2018
Response from The direction on Aug 21, 2018
Gemma, We wish to thank you for taking the time to share these warm remarks that we will not fail to share with our entire team. We are delighted to read that your stay was a success and we hope to have the pleasure of welcoming you back to the Novotel Nantes Center Gare!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Excellent hotel. great wifi! and most of all excellent breakfast options!
Stayed 5 nights in Sep 2017
We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoit Bourdet Adjoint de direction pour Tanguy Moulet Directeur général

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Nous vous remercions de l'intérêt que vous portez à notre établissement car sachez que ce genre d'observations est sources d'amélioration sur la qualité de notre prestation et de nos services. Toute l'équipe du Novotel Nantes Centre Gare reste à votre service pour un prochain séjour à Nantes. Bien à vous

8/10 Good

Raquel

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is near the train station, tram line and the castle, but a bit of a walk to the nice cafes and restaurants in Nantes. It's clean and comfortable, but very business-like. We booked last minute, without too many expectations, but when I saw how charming the rest of Nantes was, I found myself wishing I looked for something with more personality.
Stayed 1 night in Jun 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benoit Bourdet Adjoint de direction pour Tanguy Moulet Directeur général

10/10 Excellent

Musheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location. and nice and clean room!
We very much appreciate your comments regarding your stay at the Novotel Nantes Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoit Bourdet Adjoint de direction pour Tanguy Moulet Directeur général

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nantes is a great city and fine for walking around. Few cars in the city and lots of excellent cafes and non chain shops - did see 2 Starbucks though - first seen in any French city!

6/10 Okay

Syed Ramish

Liked: Cleanliness, room comfort
Just a very average hotel
No early check in even by 01 hour, even if I was checking out 04 hours before the checkout time...

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place to stay right next to the old town and the train station next to the river. Walking distance to many restaurants and the old castle and town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We uesd the hotel as a stop over on our road trip.
Staff very friendly, room very nice, good location, very competitive rates although you do have to pay extra for parking, but the breakfast was excellent cant really fault the place.

8/10 Good

Paul, Cuffley, UK

Liked: Cleanliness, staff & service
Nice hotel for a one night stay.
This is a nice hotel just for a single nights stay. We used it for a stay over on our way back from Madrid to the UK. Clean basic rooms, the sofa bed was uncomfortable, we had a room with a double and two singles, we expected the singles to be proper beds but it was a pull out sofa bed. I guess for the £67 for a night we could not have expected sny more. The food was nice but the wine from the bar was expensive.

6/10 Okay

Hosea Andreas, Jakarta, Indonesia

Disliked: Cleanliness
The air conditioner is not cool enough. The cleanliness of the room is low especially the toilet and bathroom. The cleaner never refil tissue and amenities unless we ask for it.

8/10 Good

Alfonso, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice people
nice hotel and good service. I miss some fitness area to be excellent!

8/10 Good

amber

Liked: Staff & service

8/10 Good

Roger, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable and close to attractions and restaurants. The staff was polite and very helpful. I will come back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
vive la France
+relatively close to city centre -very expensive for the quality. Breakfast nice but expensive -no free car parking. Hotels.com wording quite ambiguous -area in construction and not very pleasant -room ultra small for a family -beds not suitable for small kids(lot of metal). -needs some upgrade

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant & conveniently placed hotel for Nantes town centre
Very conveniently placed hotel, in a quiet spot, for a visit to Nantes. There is a bus stop right outside the hotel although it's not too far to walk either. Large, clean rooms and a good restaurant and bar. There is a public underground car park with a lift that brings you to the hotel entrance so convenient for transporting luggage. I would use this hotel again if visiting Nantes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Good times. Convenient and comfortable