Lobby sitting area

Reviews of Appart’City Confort Nantes Centre

Appart’City Confort Nantes Centre
4 Rue Des Petites Ecuries, Nantes, Loire-Atlantique

Reviews

7.4

Good

Rating 10 - Excellent. 198 out of 884 reviews" "
Rating 8 - Good. 358 out of 884 reviews" "
Rating 6 - Okay. 212 out of 884 reviews" "
Rating 4 - Poor. 85 out of 884 reviews" "
Rating 2 - Terrible. 31 out of 884 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Graeme

Travelled with group
Liked: Cleanliness, room comfort
Leisure break
Excellent location beside the castle with tram stop less than a minutes walk away. Only downside was it was very noisy all night as it overlooks a nightclub, they do give you earplugs...
Stayed 3 nights in Oct 2023
Response from Capucine on Oct 31, 2023
Dear client,We are very touched by your comment and thank you very much.What a pleasure to read your positive comment!We do our best to ensure that noise levels are always within reasonable limits so that our customers can enjoy their experience even if it is not always easy to control nuisances coming from surrounding establishments.Tourists as well as professionals appreciate our location, ideal for discovering the riches of Nantes and staying close to amenities.We hope to welcome you, and your positive reviews, again soon.Kindly, The Reception.

10/10 Excellent

Dermot

Stayed 4 nights in Sep 2023
Response from Capucine on Oct 25, 2023
Dear Guest, Thank you a lot for this amazing feedback! We are looking forward to welcome you again ASAP! Kindly, The Reception.

6/10 Okay

Toshiya

Stayed 3 nights in Oct 2023
Response from Capucine on Oct 12, 2023
Bonjour, Merci pour votre retour suite à votre récent séjour à l'Appart'City Confort Nantes Centre. C'es avec plaisir que nous vous accueillerons de nouveau pour un prochain voyage à Nantes! Chaleureusement, La Réception.

4/10 Poor

Andres

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Capucine on Oct 7, 2023
Bonjour, Nous aimerions en savoir plus sur l'objet de votre mécontentement suite à votre récent séjour, n'hésitez pas à nous en dire plus! Chaleureusement, La Réception.

2/10 Terrible

Celine

If you are looking for a quiet and restful night then avoid this place like the plague! I was unfortunate enough to get a room right opposite a night bar which obviously had tables outside. The noise level was incredible and the room was incredibly hot which the hotel clearly knows about but conveniently forgets to let you know before you are actually checked in and cannot review your life choices! No air conditioning, no problem, here’s a dodgy fan to blow hot air around you. Noisy student bar opened till the wee hours of the morning?! No problem, we have generously provided you with a pair of ear plugs!! The last extra special add on is the smell of dirty drains throughout the hotel. A must stay in Nantes. NOT.
Stayed 1 night in Sep 2023
Response from Capucine on Sep 23, 2023
Dear client, We thank you for taking the time to share your recent experience among us. We regret to read that your stay in our Appart'hotel was not satisfactory. Indeed, we are located in a very lively neighborhood what we take care to indicate on our home page. Regarding the lack of air conditioning, we decided not to have it for ecological reasons and provide you fans to accommodate this, and we feel sorry that it did not delighted you. We take notes about the bad smells and will inform our team in consequences.It will be a pleasure to welcome you once more, we also have rooms on the calm side! Kindly, The Reception.

10/10 Excellent

Tony

Stayed 2 nights in Sep 2023
Response from Capucine on Sep 19, 2023
Bonjour, Merci pour cet excellent retour! Nous sommes ravi d'avoir contribué à votre séjour d'exception à Nantes! Chaleureusement, La réception.

8/10 Good

alay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Capucine on Aug 29, 2023
Bonjour, Merci pour votre retour très positif suite à votre récent séjour à nos côtés! Nous espérons vous revoir lors de votre prochaine venue à Nantes! Chaleureusement, La Réception.

4/10 Poor

Verified traveller

Intrusion of Privacy
Overall, we were OK with the hotel until one morning when someone knocked on the door. It was 9:30am on a Friday and we were not ready. Two staff asked if they could enter the room to count the towels and linen, "pour compter le linge". My wife was still in pyjamas, and we felt like a complete INTRUSION of our PRIVACY. They touched the bed linen with their hands, they looked around the room as if they were looking for something or if they were police. My regret was I should have asked for IDs before letting them in or call reception. Like I said, we were not quite awake, I wasn't ready for this, and this was so completely weird. It felt completely unnecessary. I have dual citizenship French and British, this wasn't a language problem. I can't imagine how someone who wouldn't speak French could process this situation. We have decided to never use this hotel group again as a result and waited over a month before writing this review.
Stayed 4 nights in May 2023
Response from Capucine on Jul 6, 2023
Dear client, First of all thank you forr taking the time to give us a feedback about your recent stay among us. Indeed, during your stay the company that provides us with the linen and towels asked us for a total count of the laundry present in the entire establishment. We had put for two days before count, informative displays in our elevators to inform our guests. I feel sorry that you were disturbed by this situation and assures you that the two person that went in your room was the director and receptionist. Looking forward to welcome you again so that you can be satisfied! Kind regards, Capucine - The Reception.

8/10 Good

Jorge Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, very good location
Stayed 1 night in Jun 2023
Response from Maureen on Jun 26, 2023
Hello, Thanks for your great comment !Hope to see you soon in our appart'hotel !Kind regards,The reception

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was in a Perfect Location waking distance to everything very spacious room
Stayed 2 nights in Jun 2023
Response from Capucine on Jun 6, 2023
Dear Guest, Thank you for this amazing feedback! We are pleased to read that you enjoyed your stay among us due to the location and the comfort of the apartments. Looking forward to welcome you on your next visit in Nantes! Kindly,

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Capucine on Jun 6, 2023
Cher hôte, Merci pour ce retour très encourageant! Nous serions enchantés de vous accueillir pour un prochain séjour. Chaleureusement,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great room, rubbish reception
Great room and great location, male receptionist was the only downside. Would shout shh when you would walk through the reception when you were just talking and laughing on your way through … staring at you all the time and making you feel dead uncomfortable
Stayed 3 nights in Mar 2023
Response from Capucine on Mar 26, 2023
Dear Guest, We fell really sorry to hear that the staff did not welcome you properly, It is not our habit to have this kind of behavior, know that we take your remark to heart and that we will inform the staff in order to avoid this type of inconvenience in the future.We also thank you a lot for this amazing feedback! Looking forward to welcome you again. Regards, The Reception.

10/10 Excellent

Yugesan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

DANIELLE

Stayed 2 nights in Oct 2022
Response from Capucine on Oct 12, 2022
Merci d'avoir pris le temps de partager votre expérience réussie au Appart'City Nantes Centre.Nous sommes très heureux d'apprendre que nos prestations vous aient pleinement satisfait. Nous espérons vous revoir prochainement lors d'un futur séjour à Nantes! Cordialement, La Réception.

4/10 Poor

Yanqing, BEDFORD

Business traveller
Liked: Cleanliness
location is good, but customer service and experience was very poor. Not recommended.
Stayed 2 nights in Oct 2022
Response from Capucine on Oct 24, 2022
Dear Guest, First we would like to thank you for taking the time to share your feedback about your last stay. Indeed the location is ideal, in the center of Nantes and allows you to fully enjoy the city! I am sorry to hear that the staff did not welcome you properly, It is not our habit to have this kind of behavior, know that we take your remark to heart and that we will inform the staff in order to avoid this type of inconvenience in the future. Regards, The Reception.

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Capucine on Oct 6, 2022
Chère hôte, Toute l'équipe de l'Appart'City Confort Nantes Centre se joint à moi afin de vous remercier pour votre appréciation. Nous espérons vous revoir prochainement dans notre résidence. Cordialement, La Réception.

8/10 Good

FREDERIC

Liked: Cleanliness, room comfort
It was good. Room size is Ok. Staff is friendly and effective. Rooms overlooking street can be noisy though.
Stayed 2 nights in Nov 2021
Response from The Reception on Nov 24, 2021
Hello, Thank you for taking the time to share your thoughts on your recent visit. We are delighted to read that you enjoyed your stay with us. However, we sincerely apologize if you have experienced any noise disturbance. Our establishment being located in the heart of downtown Nantes in a lively and festive district, our double glazing is unfortunately not always enough to cover the noise of the surrounding streets. Once again we apologize for this nuisance. We look forward to welcoming you again during your next stay,

10/10 Excellent

Ewan

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A mixed experience
The room was very noisy long into the night, since it overlooked some outdoor bars that had a rowdy crowd. The windows had double-glass, but the noise still kept us awake. The hotel is conveniently located in the center of the city and the room was clean and comfortable. Our hotels.com confirmation said we could check in at 3:00 but when we got to the hotel we were told to return after 4:00, which was inconvenient.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021
Response from La Réception on Feb 5, 2021
Bonjour, Nous tenions à vous informer que c’est avec grand plaisir que nous avons pris connaissance de votre commentaire suite à votre séjour dans notre établissement. Aussi, nous tenions à vous remercier pour cette attention, et nous espérons vous accueillir de nouveau dans l’un des établissements du Groupe Appart’City. Cordialement, La Réception

8/10 Good

Norberto Daniel

Liked: Cleanliness, room comfort
Really in the city center
The hotel is centrally located, a few meters away from several restaurants and bars, and one of the main squares in the town. The room was clean, and huge. It needs new painting though. I recommend it for short stays.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Everything was really good considering the price. One disadvantage would be the noice from the street however the staff very considerate- earplugs were provided.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property and beautiful. Very good for everyone easy to travel around the city
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
C2019
It was a bed sit rather than an apartment, so a bit smaller than we expected
The elephant at the Machine Des Isles
Stayed 7 nights in Sep 2019

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Martin

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, great location, nice staff, all the kitchen utensils in the room .. I advise anyone who is not going to rest in the room
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Rajiv

Liked: Staff & service, property conditions & facilities, room comfort
Great for price
Decent place. Kind of dirty but spacious
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
location centre of town,which was ok. at night it was very noisy and we could not get to sleep. earplugs useless.
Stayed 1 night in Apr 2019

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a central location.
The location of this hotel is very optimal to see Nantes by foot and to park a car at near by lots. Appart'city staff were helpful with recominations of restaurants, parking deals and must see places advice. The room was spacious and well looked after.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right in the middle of the area that interests me snd wad convenient to all the sites of interest.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

2/10 Terrible

Neil

Disliked: Cleanliness, room comfort
Better off elsewhere
The room on its own was small, and the bed was the cheapest I have stayed on, extremely uncomfortable. The area was terrible, as there was a club opposite that went on until approximately 0400, then kicked out into the street for people to stay around shouting until 0600. Of course, while this is nothing to do with the hotel, it is worth noting if you're not going there to party all night
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff and well located
The room is nice and spacious.The staff is really nice Breakfast is absolutely not worth €11,90, which I didn't have to pay for because the hotel offered it to me as a good gesture due to the TV not working in my room. So may restaurant in that road and Les Gleries Lafayette are less than 3mins walk to the hotel. Would definitely recommend
Stayed 1 night in May 2018

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BRILLIANT !
the situation of the apartment complex is brilliant - just 2 minutes walk from the train station and 5 minutes from main shops, restaurants, bus for airport etc... staff very friendly and helpfull
Stayed 1 night in Sep 2017

6/10 Okay

Mike

Disliked: Property conditions & facilities, room comfort
Cheap hotel for a reason.
Very central location. Very basic hotel. Towels old and scratchy.
Stayed 3 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Karen

Was not easy to find , telephoned the hotel and they wasn't helpful and was not friendly

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It appears you only accept positive reviews. Sorry after such an appalling experience I prefer to be honest

8/10 Good

patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Access to local transport not readily available some hotel staff helpful in this area others not so helpful!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very straightforward checking in and out. Pleasant and helpful team. Great location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Very good location, depending on room can be very noisy into the small hours as there are bars and fast food outlets under the windows

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Time to spring into action!
This is the hotel we prefer staying when in Nantes. Great location, fair price and courteous staff. However, this time we got a room with a wormed out mattress....so much less comfortable that our previous stays.

6/10 Okay

Rocio, Roses

Liked: Cleanliness, staff & service
Good
Just stayed for 1 night. A little old, but it met our basic needs. They are double rooms with a small kitchen/fridge in the entrance hall. Overall good but not georgeous.

8/10 Good

Verified traveller

Liked: Room comfort
Break with Friends
Perfect location for all main attractions in Nantes, and under a minutes walk to the tram stop. Shame there wasn't any parking at the hotel, but there are 2 multi story car parks close by. Would stay here again, as price and location was good

6/10 Okay

Verified traveller

Disliked: Room comfort
City Break
Perfect location for all main attractions in Nantes, and under a minutes walk to the tram stop. Shame there wasn't any parking at the hotel, but there are 2 multi story car parks close by. Room was okay, not the most amazing but perfect for a few days. Shower needed a little updating. There is a great restaurant next door called Chien Rouge, and it was also handy in finding the hotel as there is a big red dog outside.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel seems to cater better to business travelers. It was my first experience with a la carte hotel. I don't think I would use this type of hotels in the future for family trips. The room included a kitchen in which the dishes were not very clean and it was only equipped with the bare minimum . The hotel is located in a very nice area, with shopping, restaurants and lots of things to do.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but well located and clean
The good: - this is very centrally located - at the edge of the pedestrian heart of the old town, but close to trams, to the Chateau des Ducs de Bretagne, to the conference centre... - my room was bigger than often found in this price range. - I found the room and linens clean. The negative: - the fittings and furnishings are very much on the budget end of the scale. Thin plastic shower screen, melamine chipboard cupboards (not always fitted squarely). So: This is not the hotel for you if you want high-end fittings, but it worked for me.

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite Nantes and stay here... I did.
Good location and a lovely place to stay, 15 mins walk from the station and 2 from the old town. Breakfast was good too.