Premium bedding, minibar, in-room safe, desk

Reviews of The Cumberland Boutique Hotel

3 out of 5
The Cumberland Boutique Hotel
No 102 Zhongshan Road, Xuanwu District, Nanjing, Jiangsu

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 219 reviews" "
Rating 8 - Good. 109 out of 219 reviews" "
Rating 6 - Okay. 32 out of 219 reviews" "
Rating 4 - Poor. 9 out of 219 reviews" "
Rating 2 - Terrible. 5 out of 219 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

May

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Housekeeping - Need to improve
The front desk staff had been helpful during our 1 week stay. The staff was kind to advise my daughter with her online purchase-delivery. The hotel location was good, closes to train stations and malls. The only disappointing was the house keeping.. half the time I was wondering did they actually clean the room or not. There was this bottle cap on the floor when I first checked in, and it was still on the floor when we checked out a week later. That didnt bother me that much thinking she / they could have missed it until the time I realized the cushion and the pillows on the bed was in the same position as I had left them in the morning! So I really do not know what kind of house-keeping they do. The bathroom wasnt well maintained, stained and moldy.
Stayed 6 nights in Dec 2019
Response from The reservations department on Jan 7, 2020
Dear guests: I'm very sorry for the inconvenience brought to you by this stay. At the same time, I'd like to thank you for giving us your stay experience as soon as possible, so that we can know our shortcomings and make improvements. We attach great importance to the problems you have reflected. The hotel management personnel have quickly formulated the corresponding training management policies after learning about them. We are also constantly improving our service details. Please believe us, we have made great efforts to do our best

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Geat Value for Money
Great location, room size is good. Convenient and easy access.
Stayed 1 night in Sep 2019
Response from 预订部 on Nov 14, 2019
Dear guests, thank you for staying in Nanjing capotel boutique hotel. We continue to improve our service, and strive to create surprises for every guest in the hotel. There is no best service, only better, we will continue to work hard! We want to challenge ourselves constantly. Welcome to come next time!

8/10 Good

Verified traveller

Liked: Staff & service
Very tired hotel - taken a battering over the years and could do with a refurb. Great location and value though.
Stayed 4 nights in Aug 2019
Response from The reservations department on Sep 2, 2019
Hello, distinguished guests. Thank you very much for your comments on the hotel! Sorry for bringing you a bad living experience. We will continue to work hard and look forward to your stay again! Wish you a happy life!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is very nice hotel. Room is spacious and clean. It is very convenient because it next to subway. People are very friendly and helpful. I definitely recommend it.
Stayed 2 nights in Jul 2019
Response from The reservations department on Sep 2, 2019
Hello, dear friend. I'm glad you like our hotel. We'll try harder in the future. We look forward to meeting you again. We'll give you a different surprise. May you be happy every day and your family be happy.

8/10 Good

Chee Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days in The Cumberland Boutique Hotel
Located at a convenience place with lots of good food. Easy to move around. Rooms are comfortable, and customer services are good too.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Though the hotel is OK you need to keep the following in mind 1 Room was very smokey 2 No English channels on the TV 3 Internet not the greatest 4 Room was not very clean especially the bathroom (I had to clean it myself) old shower Gel residue on the lower tiles 5 Could never figure out how to turn the heat down 6 Cigarette burns on most of the seats and the couch in our room 7 Floor tiles were badly stained The Good Stuff 1 The staff were amazing 2 The cleaning staff were amazing 3 The location was just amazing 4 The door guys were amazing 5 Nanjing was just amazing The hotel just needs to be refreshed majorly for westerners. Not having an english speaking tv channel was tough because our hotel in Shanghai had 2. Thanks for a great stay.
Stayed 10 nights in Feb 2019

8/10 Good

Jiachen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Good location, clean, warm water doesn't last very long if you shower.
Stayed 2 nights in Feb 2019

6/10 Okay

Charles

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location, clean rooms, poor service
Good location in the city center. Not very good service at check-in, staff not friendly. Room clean and comfortable but a bit run down.
Stayed 2 nights in Dec 2018

8/10 Good

Yee

Liked: Staff & service
Good location and friendly staff. Mattresses were hard and uncomfortable
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

I was given floor 13 but not advised to press T when using the lift I was very tired on 2nd day and I was rushing to my room for a good rest but I had to rush down to reception because door locked out .
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Amazing
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, central, friendly staff. Middle lift a tad dodgy
Stayed 3 nights in Jul 2018
Response from The reservations department on Jul 20, 2018
Dear guests, we are extremely pleased to hear that you are satisfied with our hotel. At the same time also very sorry no can provide you with full experience. We have been efforts to achieve "better", for every guest to create the most comfortable living environment!We look forward to receiving your comments and suggestions in order to enhance and improve our service. We hope to serve you again in the near future! Thank you once again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It's an apartment-hotel style. Probbaly more suited to business stay (hence the huge desk in the room). Hot water limited to "20 minutes" (!!). The breakfast was so-so.

6/10 Okay

evonne, singapore

Liked: Room comfort
Varying factors of good and bad
First of all, for the price and the size of the room, it is extremely worth the price. Location is near shopping Malls and 10-15mins away from MRT station. Receptionists are basically friendly and speaks both English and Mandarin. Advanced booking of taxi can be done over the counter. However, I am not sure about the cleanliness. My worn indoor slippers were never changed. There were signs of forgetfulness like omitting to wash cups or forgot to change toilet floor maps etc. There are varying standards of service. While Receptionists were friendly, the IT Technicians were not so technical savvy and good at problem solving. While I could not connect to my internet, the technician changed wiring and router and it still didn’t work. In the end, he told me no solution and seems to want me to take the issue in my stride, until I prompt him for a second opinion and the next day another technician told me that my access to overseas websites is blocked. While I ask the housekeeper on how to on the heater, she looked very unfriendly. I felt my room was without aircon for days although I didn’t mind too much since it is cold these few days. I didn’t like the shopping around me. All expensive stuff and the mrt station is still quite a walk away. But the location of the metro station 新街口 is still convenient to places of interest such as Confucius temple. The rating of this hotel would be subjective, depending on one’s preferences and priorities.
Stayed 3 nights in Mar 2018

8/10 Good

Narumon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice clean Rooms
Good location, nice rooms comfortable beds, helpful friendly staff
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy. Excellent location. Close to Subway. A Starbucks just cross the street. Room has a full-size business desk, perfect for me on a business trip. Would be superior if better in-room instant coffee is provided. Overall very happy.
Stayed 3 nights in Nov 2017

10/10 Excellent

Ming Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel was great! The room was very nice and clean! Housekeeping did come in the middle of the night for no reason trying to fix the air but I never called for the air to be fixed because it work that was strange.
Stayed 2 nights in Sep 2017

6/10 Okay

Sarah, Australia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location & room size but lacking basics.
The hotel is in a great location and the room was a generous size for our party of 3. However insufficient towels/bottled water etc were supplied for the occupants (providing at least 3 towels for 3 booked adults would surely be hotels-101) & we had to wait ages at reception to request these on consecutive days. Staff appeared to indicate we were making unnecessary requests (do they share their bath towels?!) We were allocated a smoking room despite requesting non-smoking, cleaning of the room was minimal/non-existent & the hotel lifts were unbelievably slow, had to allow 5 - 10 additional minutes to get to/from our 26th floor room. Would consider booking again only for the location & room size.
Stayed 3 nights in Jul 2017

8/10 Good

Lee-Ann, Ottawa Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Located off of the metro in a good location
Overall our experience was pleasant. The hotel staff did not speak much if any English and often went off to help other guests while serving you. Multi-tasking at its worst.
Stayed 2 nights in May 2017

8/10 Good

Matthew, England, UK

Liked: Staff & service
Good downtown hotel
• The Cumberland Boutique Hotel website's claim to be located only two minutes walk to the nearest metro train station is little ambitious, but it's close enough. • The Blue Frog Bar & Grill restaurant is located within the hotel, and they make excellent coffee. They're also very friendly, but in the evening it transforms into a raucous bar . . . depending on your circumstances this could be good or bad. • The nearby branch of the 'Element Fresh' restaurant chain offers higher quality cuisine in a more spacious and relaxed atmosphere than the Blue Frog, with tables spilling out onto Zhongshan Road.

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Good Location
Fantastic location, close to many sightseers, shopping and good local food. The shower is mouldy and carpet in the room was extremely dirty which need to be replace, and TV was broken too. Staff were friendly and helpful. By the way, air conditioning was turned off in April???

8/10 Good

Horace

Liked: Staff & service, room comfort
Convenient hotel in town
Pretty comfortable stay as the location is convenient for dining and sight seeing as well as shopping.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, strategically located
Hotel is located right in the middle of Nanjing's top shopping district, Xinjiekou, and is located not too far away from its subway station Xinjiekou station. Hotel's staff are friendly and nice, rooms are clean, and most importantly, room prices were extremely affordable. Definitely going to come back here again should I come back to Nanjing again.

10/10 Excellent

Renyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that is close to public transportation
This is a nice hotel with spacious and clean room. The hotel is close to bus lines and subway entrances that will take you all over the city. I did not test the staff members' English level since I spoke the same language as they did. Will stay again.

8/10 Good

scott, new york

Liked: Cleanliness, room comfort
Nice hotel in downtown Nanjing
The rooms were large and OK decoration, the desk was very big but the formica was peeling off it but still a huge desk for a hotel room. The hotel was very convenient being in downtown Nanjing, with tons of shopping and restaurants within walking distance.

8/10 Good

Leeski, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great just some mold in washroom
Close to most amenities. Could hear TV from next room apart form that all would be great. Hotel staff is helpful

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and cean
Taxi driver from airport has difficulties finding the hotel as Hotel.com provides name in English

8/10 Good

Jonathan, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than I expected.
The staff is very helpful and knowledge, rooms are clean and comfortable.

6/10 Okay

Chung Ho

8/10 Good

Stephane

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Cassandra, Boston

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a Boutique Hotel, But Great Location
Right near Blue Frog Restaurant, Deji Plaza, all the banks under the sun, and Xinjiekou Metro Station. Our room smelled of sewage and unclean carpets, which did not go away when we used the ventilator and flushed the toilet. The plumbing and air ducts in this hotel are tremendously old. But the room itself is large, bright, and plush. Staff are courteous, but not the most attentive. Prepare to wait about 15 mins to get through to reception or guest services from your room phone—we had to remind guest services three times before we could get a broken hair dryer replaced.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
This hotel is located in an awesome location. It's right across the street from a high end shopping center and is surrounded by many restaurants. It is also situated in the middle of the tourist attractions such as the Presidential Palace, Nanjing Massacre Memorial Hall, and Confucious Temple. The subway station is also within walking distance (about two blocks). I definitely recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and clean hotel in Nanjing
I wrote a very long and detailed review for the Cumberland but Expedia's system gave me a "bad gateway" notice. Short version: I liked the Cumberland and I would stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.hotel close to shopping mall and park.
Great hotel and nice location, it is good to recommend to your friend.

6/10 Okay

Céline

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Excellent location, aging hotel
Just steps away from Deji Plaza and other malls, as well as banks, the metro, and streetside restaurants, in one of the trendiest districts in Nanjing. Rooms are clean, if a little old

10/10 Excellent

Natividad, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night in Nanjing and the Cumberland Boutique
I enjoyed my stay at the hotel. Even though I arrived very late at night, the receptionist was very welcoming and helpful. I had to ask him to repeat himself because I was tired, yet he responded very politely and with a smile. He was kind enough to ask his colleague to assist me to my room, and his colleague was kind enough to not only escort me, but help with my luggage as well. I will gladly recommend this hotel. I am even considering a return trip to Nanjing and a stay at this hotel again!

8/10 Good

GUAN, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good stay at here and near metro station

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A good hotel with good service with very large rooms. The hotel is connected to a shopping mall with lots of restaurants. Central location is a definite plus.. Getting cabs was not a problem at all. I would definitely recommend this hotel and would stay there again. The only negative I can think of is that the hotel does not offer any TV channels in English other than CNN. Other than that all good.

6/10 Okay

Nick k, birmingham uk

Liked: Staff & service, room comfort
good hotel in central location for city
While the hotel is centrally located in Nanjing, the surrounding area can be noisy at night. The staff are well mannered but reception staff struggle with English some days and booking in and out is slow. Rooms are spacious but need updating or maintaining. The biggest problem is the lack of decent breakfast facility, you get a voucher for the Restaurant next door but even the staff don't recommend it. be aware of the cabs outside and over charging. from the airport to the hotel 25 minutes and 60 Rmb. from the hotel to the airport 55 minutes and 190 Rmb????

10/10 Excellent

Sotha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

James, Chicago

Liked: Staff & service
Nanjing
Value good, room needs updating, sink leaked, dirty area rug. Great location many good restaurants attached to the building.

8/10 Good

Margaret, California

Liked: Cleanliness, room comfort
Super big room
We made a two-day stay during New Year holiday season. We got discounted sale price US$69 per night. The hotel is pretty new, location is convenient, room is super big. The staff is helpful, but checking-in is slow and some information is not so updated that it caused confusion, like free daily breakfast and redeemable parking fee. Otherwise it will win my all stars.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
very very convenient neighbourhood, was close to or easy to get to everything. situated one street away from deji plaza and xinjiekou metro station. for some reason the first night felt a little cold almost as if aircon didn't work property, but is ok afterwards. would go back.

6/10 Okay

Laura, Wuhu

Liked: Room comfort
Disliked: Property conditions & facilities
Comfortable and clean but not "boutique"
We stayed in a suite - nice size room, bathroom is tiny though - more like a cupboard. No iron / ironing board in room. After requesting an infant cot on my booking, then again confirming at check-in, still had to call down to get a cot delivered to the room. No lobby bar even though it states there is on the in-room brochure. Staff were pleasant and helpful.