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Reviews of Sofitel Nanjing Galaxy Suning

5 out of 5
Sofitel Nanjing Galaxy Suning
9 Shanxi Road, Nanjing, Jiangsu

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 255 reviews" "
Rating 8 - Good. 99 out of 255 reviews" "
Rating 6 - Okay. 30 out of 255 reviews" "
Rating 4 - Poor. 9 out of 255 reviews" "
Rating 2 - Terrible. 4 out of 255 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alper

Disliked: Cleanliness, staff & service, property conditions & facilities
They allow SMOKING in this property. We have asked for non smoking rooms and when we went to our room, it was smelling smoke. We went back to talk to the receptionist and we saw someone smoking in the corridor. They have ask trays by the elevator door. We went to complain but they said nothing they can do. Do not stay here if you want a smoke free place
Stayed 11 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is a pretty old one. If you’re coming after their signature mattress then you will be very disappointed at this one. I think it worths this price tho because the staffs are always friendly and nice.
Stayed 3 nights in Jan 2020

8/10 Good

Kenneth, Hong kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is fairly well managed and it is value for money.
Stayed 3 nights in Jan 2020

10/10 Excellent

Pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PM_NJ_Nov19
great as expected
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is worth to stay, very clean compare to other Nanjing hotels.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room is uncomfortably hot, but club lounge is nice
We stayed at the Sofitel for a quick weekend getaway from Shanghai. Overall the hotel is nice, the staff is very polite and there are a lot of staff that speak very good English. We really enjoyed the club level, the afternoon tea, happy hour and breakfast was all very nice with great service. We also liked the buffet dinner, it is a little odd, hot pot, sushi, french food, but it was pretty good. Sushi and hot pot and desert were all very good, some of the other dishes were lacking I thought. While we enjoyed the hotel amenities, our room was so uncomfortable. It was 20 degrees outside, yet our room never got cooler than 24 with the AC running non stop. It was so hot! We had maintenance come shortly after checking in, then again later when it was just too hot to sleep. Finally someone told us that we actually cannot control the AC in our room. And that other guests were cold so they had to adjust it to make it warmer. We got a portable AC that worked for an hour and at 11pm we gave up on trying to be comfortable. It was miserable to sleep in such a hot room. Also the sink leaked and the room was dated and tired, really needs a proper update. While service is good in the club lounge, when dealing with this issue we got very little actual help. If you do stay here maybe request a lower floor where it might be cooler so you can actually get some sleep. And if it is hot in your room when you check in, ask to switch rooms then.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and hotel room is well maintained!
Stayed 3 nights in Aug 2019

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very affordable! We will stay again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect only one things wasn't that good ,that is the room temperature ! Guest can not control the air so the room temperature was always 25 Celsius what was hot when is outside is 31 celsius!
Stayed 2 nights in May 2019

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym is 24 hours. Buffet selection is great. Very nice, clean and friendly place.
Stayed 2 nights in May 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent location close to Gulou station. A drive through entrance also makes getting a taxi very easy. Fantastic service throughout!
Stayed 7 nights in Apr 2019

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great night view, mice staff and great amenities. Good location as well.
Stayed 1 night in Feb 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge clean room and very comfortable bed. The staff were all excellent
Stayed 3 nights in Dec 2018

8/10 Good

Horace

Liked: Cleanliness, staff & service, room comfort
Good hotel downtown.
Stayed 1 night in Sep 2018

8/10 Good

CHONG HAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing Sofitel
Nice Comfortable Hotel
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was acceptably clean. Breakfast was really good on the executive lounge. Air conditioning was outdated and broken so it was really warm all the time.
Stayed 3 nights in Jul 2018

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2018

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2018

8/10 Good

Sung Kau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Mei Ling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Lisa, Hong Kong

Liked: Staff & service, room comfort
Walking distance to food street
The hotel is very close to a local food street which is pretty good. But the room cleanliness need to be improved, I saw mold on the mirror and other glasses surfaces like the wardrobe..... maybe the hotel needs a renovation.
Stayed 3 nights in Jun 2018

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room and comfortable bed
Room is very spacious and comfortable. Recommended.
Stayed 4 nights in May 2018

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, a few bus stops from center.
Great hotel, very comfortable. Everything was clean and nice. 2 English movie channels. This is an incredible hotel for the price. The location probably will eventually be perfect, but for now there is a lot of construction. From my room I didn’t hear any construction noise, though. The location is very close to nice areas but it’s not IN the nice areas. Maybe 3 or 4 bus stops away. Not a problem, really. The area of the hotel isn’t bad at all, just probably not where tourists would be visiting. I recommend the bus instead of the metro. On iPhone, the maps app in China is in english and does public transit.
Stayed 3 nights in Feb 2018

8/10 Good

Soung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

Shengxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

George, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel choice for Nanjing
The Sofitel Nanjing Galaxy delivers the services expected within the limitations of its location. The vast majority of the customers are PRC Chinese, so the management understandably skews services and tastes in their direction. For example, the European foods I expect at a Sofitel are available at the lunch and dinner buffets, but are located out of direct sight. The delicious fresh baked breads and butter are set off in a far corner of the room. Coffee is available, but I found the pot was often empty and the taste was not so good. The gym and pool are very nice. Our room was clean and kept clean daily. The choice of guest room carpet was not good. A previous guest had dropped a waxy substance on the carpet, which left disgusting black spots around the minibar area. Note to management: Choose floor coverings that can be cleaned despite guests' thoughtlessness. The English of the staff was serviceable, and the staff was very courteous and helpful, kindly handing me off to another member of the staff if they couldn't understand my English.
Stayed 5 nights in Oct 2017

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.Very friendly concierge, got free upgrade due to room not ready when we arrived 2. Hotel brought a real delicious birthday cake which is a nice surprise 3. Room is spacious, but a little dated 4. Regret that we didn’t get a chance to use the good looking pools
Stayed 2 nights in Oct 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Should have better aircon in the rooms .
The aircon could be better, so hot in Nanjing at this time !
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and clean room.
Very friendly hotel staff. Quiet room. With great view to the yangtze river.
Stayed 5 nights in Jul 2017

10/10 Excellent

Monsoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice,very clean & good service.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel quality hotel
The hotel is in the centre of town, close to everything. The staff went out of their way to help us.

6/10 Okay

Florence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zon Ang, Singapore

Liked: Cleanliness, staff & service, room comfort
Not too bad
I am pleased with the services provided by the hotel. I arrived around 9am, and the room was ready for me to check in. However, the room type was not what I have requested, the receptionist did a quick check and told me that the room will be ready in half an hour. She offered me to the lounge for light refreshment while waiting the room to be ready.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice clean hotel in Nanjing downtown, breakfast is wonderful

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple days in Nanjing
Expect and receive luxury with Sofitel. Property is aging but they do extremely well keeping up. Pool was closed. Staff was 6 star quality

6/10 Okay

Huei, Sin

Liked: Staff & service
Average
Standard dropped a little, compared to a year ago

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The stay was very pleasant, nice hotel with great hospitality, very professional staff