- Disliked: Cleanliness, amenities
We appreciated the large room and the balcony in the sun. We didn't like finding mold in the coffee pot and the uninterested way the lady at the front desk responded to our issue.
Stayed 3 nights in Jul 2020
Photo gallery
Guest reviews
Good
294 reviews
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
Free WiFi
Breakfast included
Parking included
Air conditioning
Restaurant
Gym
Cleaning and safety practices
Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided
Map
4898 Rutherford Rd, Nanaimo, BC
Explore the area
Long Lake1 min walk
Frank Crane Arena5 min drive
Woodgrove Shopping Centre6 min drive
Nanaimo, BC (YCD)20 min drive
Choose dates to view prices
Standard Room, 2 Queen Beds
Photos of Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
4.4/5 guest room ratingMore detailsRoom amenities
- 301 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
28 square metres m2 room with garden views
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, microwave, coffee/tea maker and limited room service
Bathroom – Private bathroom, a hairdryer and a shower/bathtub combination
Practical – Sofa bed, safe and iron/ironing board; free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Accessibility – Wheelchair accessible
Need to know – No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Deluxe Room, 2 Queen Beds
Photos of Deluxe Room, 2 Queen Beds
Deluxe Room, 2 Queen Beds
4.1/5 guest room ratingMore detailsRoom amenities
- 376 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
35 square metres m2 room, balcony with garden views
Layout – Separate sitting area
Relax - Fireplace
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, microwave, coffee/tea maker and limited room service
Bathroom – Private bathroom, a hairdryer and a shower/bathtub combination
Practical – Sofa bed, safe and iron/ironing board; rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Club Room, 1 Queen Bed
Photos of Club Room, 1 Queen Bed
Club Room, 1 Queen Bed
5/5 guest room ratingMore detailsRoom amenities
- 301 sq ft
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Queen Bed
28 square metres m2 room with garden views
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – 32-inch flat-screen TV with cable channels
Food & Drink – Fridge, microwave, coffee/tea maker and limited room service
Sleep – Pillowtop bedBathroom – Private bathroom, a hairdryer and a shower/bathtub combination
Practical – Sofa bed, safe and iron/ironing board; free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilityClub Room, 1 King Bed
Photos of Club Room, 1 King Bed
Club Room, 1 King Bed
5/5 guest room ratingMore detailsRoom amenities
- 376 sq ft
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
35 square metres m2 room with garden views
Layout – Separate sitting area
Relax - Fireplace
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, microwave, coffee/tea maker and limited room service
Sleep – Pillowtop bedBathroom – Private bathroom, a hairdryer and a bathtub
Practical – Safe, twin sofa bed and sofa bed; free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availabilitySuite, 1 King Bed with Sofa bed (Maple)
Photos of Suite, 1 King Bed with Sofa bed (Maple)
Suite, 1 King Bed with Sofa bed (Maple)
5/5 guest room ratingMore detailsRoom amenities
- 425 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 2
Room details
1 King Bed and 1 Single Sofa Bed
39 square metres m2 individually furnished room, balcony with garden views
Layout – Bedroom, living room and dining area
Relax - Fireplace
Internet – Free WiFi
Entertainment – 32-inch flat-screen TV with cable channels
Food & Drink – Kitchenette with fridge, microwave and coffee/tea maker
Bathroom – Private bathroom, deep-soaking bathtub
Practical – Safe, double sofa bed and sofa bed; free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Nanaimo
The Grand Hotel Nanaimo is located in Nanaimo. The area's natural beauty can be seen at Long Lake and Departure Bay Beach, while Nanaimo Museum and Craig Heritage Park and Museum are cultural highlights. Brechin Lanes and Nanaimo Aquatic Centre are also worth visiting.
Visit our Nanaimo travel guideWhat's nearby
- Long Lake - 1 min walk
- Frank Crane Arena - 5 min drive
- Woodgrove Shopping Centre - 6 min drive
- Departure Bay Beach - 7 min drive
- Brechin Lanes - 10 min drive
Getting around
- Nanaimo, BC (YCD) - 20 min drive
Restaurants
- Grand Cru Restaurant — 1 min walk
- Whik(e)y Bar — 1 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
Food and drink
- Free continental breakfast available daily 4:00 AM–1:00 PM
- 1 restaurant
- 1 bar
- Room service available
Things to do
- Fitness centre
Family friendly
- Dry-cleaning service
- Free cots/infant beds
- Laundry facilities
- Microwave
- Fridge
- Sofa bed
Conveniences
- Banquet hall
- Lift
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Wedding services
Languages spoken
- Arabic
- Chinese
Business services
- 5 meeting rooms
Outdoors
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Handrails in stairwells
- In-room accessibility
- Wheelchair-accessible business centre
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Free cots/infant beds
- Sofa bed
Bathroom
- Hairdryer
Entertainment
- TV channels
- Flat-screen TV
Food and drink
- Coffee/tea maker
- Microwave
- Fridge
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Safe
- Separate sitting area
Policies
Check-in
Check-in between 3:00 PM and anytime
Minimum check-in age - 21
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
A credit card must be presented by the cardholder at check-in along with matching photo identification.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for CAD 15.00 per night.
Free cots (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: CAD 200.00 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Rollaway bed fee: CAD 15.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Each guestroom is kept vacant for a minimum of 48 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Grand Hotel Nanaimo
Grand Nanaimo
Nanaimo Grand Hotel
Frequently asked questions
Guest reviews
4.0
Cleanliness
4.1
Service and Staff
3.7
Amenities
3.8
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, it was a no smoking and no pet room but found lots of dog hair on the blanket, spent almost an Hour to take it out as it was sticking with blanket. Also found a A&w sandwich inside the microwave oven, they probably have forgotten to check it, front desk lady was apologetic though. Room was nice, with good view. No breakfast due to COVID but it showed free breakfast when I booked the hotel. Front desk lady “Shaika” was very nice and friendly. Good place to stay with family, lots of lake around the area.
Stayed 4 nights in Jul 2020
This traveller didn’t leave comments with their review
Stayed 2 nights in Jun 2020
This traveller didn’t leave comments with their review
Stayed 1 night in May 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020