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There are many option for lodging in this area. This resort is unfortunately understaffed. I called and asked for fresh towels - nobody showed up. I called again in the morning and the poor girl at the front desk told me I would have to wait until 8:30. I told her I needed to get to the ferry - she said she would have to lock up to bring me towels. I needed access to laundry for my trip… and the place came with a one load laundry soap package. On the second night I asked for more and I was told they were out. Was it completely awful? No it wasn’t - but there are enough other places in the area that I won’t stay there again. I think they just need to dial it up a bit.
Christine
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 5, 2024
Hi Christine,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the towels during your stay. Our team strives to provide prompt and efficient service to all our guests, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Thank you for your kind words! We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.Best regards,
Beautiful resort with exceptional amenities, pool, hot tub, kitchenette with but comphy beds! I might add very friendly staff with a smooth and simple check in and check out.
Stephanie
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Hi Stephanie,Thank you for sharing such a glowing review of our resort! We're thrilled to hear that you enjoyed our beautiful surroundings, amenities and comfy beds.It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay in the future.Best regards,
8/10 Good
Kingsley
Mar 30, 2024
Service good.
Kingsley
Stayed 2 nights in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Apr 1, 2024
Hi Kingsley,Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future.Best Regards,
Beautiful new townhouses with very comfortable beds. Staff is very friendly and helpful. Had an amazing stay.
Scott
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 18, 2024
Hi Scott,Thank you for sharing your recent experience with us. Our team works hard to ensure that every guest feels valued and well taken care of, so it's wonderful to hear that you found our staff to be friendly and helpful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out. Safe travels!
10/10 Excellent
Melody
Mar 6, 2024
Melody
Stayed 1 night in Mar 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 27, 2024
Hi Melody,Thank you for taking the time to share your experience with us. We appreciate the 5-star rating and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.Best regards,
Response from Rachel Aylesworth, Marketing Coordinator on Mar 4, 2024
Hi Jennifer,Thank you for taking the time to share your kind words with us. We are pleased to hear you had a peaceful stay and we hope to see you again, soon.Best regards,
Response from Rachel Aylesworth, Marketing Coordinator on Jan 31, 2024
Hi Sean, thank you for the 5-star rating. We hope you had a memorable stay and look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.
6/10 Okay
Sasha
Jan 28, 2024
Sasha
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Mar 20, 2024
Hi Sasha,Thank you again for choosing to stay with us! If there's anything specific you'd like us to note for your next visit, please feel free to reach out. Best regards,
It was WAY TOO hot and no window, no view, could not sleep in that heat, no vent , no control , shower was broken ,noisy, not good at all....only hot tub was good and front desk person....
Deb
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Jan 31, 2024
Hi Deb,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Your concerns will be addressed with our maintenance team to ensure improvements are made.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,
10/10 Excellent
Melody
Jan 17, 2024
Melody
Stayed 1 night in Jan 2024
Response from Rachel Aylesworth, Marketing Coordinator on Feb 7, 2024
Hi Melody, Thank you for the 5-star rating. We hope you had a memorable stay and we look forward to our next opportunity to welcome you back to Sunrise Ridge Waterfront Resort.
Modern design with all the comforts of home. Clean, spacious, accessible & peaceful.
Clayton
Stayed 3 nights in Nov 2023
Response from Rachel Aylesworth, Marketing Coordinator on Dec 27, 2023
Thank you, Clayton, for sharing your wonderful experience with us. We're delighted to hear that you enjoyed your stay, the modern design, and the in-suite amenity offerings. Your feedback is appreciated, and we hope to welcome you back to Sunrise Ridge Waterfront Resort in the future.
10/10 Excellent
Lindsey
Oct 26, 2023
Lindsey
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 9, 2023
Thank you! We hope to welcome you back.
10/10 Excellent
Trevor
Sep 26, 2023
Trevor
Stayed 1 night in Sep 2023
Response from Guest Services Agent on Sep 28, 2023
Stayed 2 nights. Nice family resort.access to the Beach a bit dicey.Pool and hot tub were great.helpful staff.construction didn’t affect our stay
Rhonda
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
We will improve our Beach access in the future and we are glad you enjoyed your stay. See you again soon.
4/10 Poor
Verified traveller
Aug 9, 2023
Disliked: Cleanliness
Not great.
The check in person needs to learn customer service skills. The room was filthy-I am still waiting for an email from the woman that checked us out for conformation of our discount.
Verified traveller
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 25, 2023
We hope to make it up to you on another stay. We are proud of our staff and the work they do, I am sorry it was lacking for you on this occasion.
I enjoyed here but as I was only staying one night a 4pm check in to me is extremely late, with pool facilities and an early start the next day 4pm doesn't allow any time to enjoy being there.
Susan
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 6, 2023
We hope to have you stay again, you are welcome to show up early to enjoy our pool facilities.
10/10 Excellent
KEN CHIH
Travelled with family
Jun 28, 2023
Liked: Cleanliness, room comfort
Perfect!!!
The townhome was so new that we had a wonderful night. Loved everything about this property.
Amenities great and room was excellent. Close to beach.
julia-anne
Stayed 5 nights in May 2023
Response from Guest Services on May 27, 2023
Thank you for your Great review.
6/10 Okay
Liz
May 20, 2023
Disliked: Cleanliness
VERY DISAPPOINTING
Check in was fine. Went to our room to find it was a tiny dark little room with no windows other than a little sliver of one that looked out to the parking lot. Tried to phone the front desk but the phone didn't work. When looking to see if it was plugged in, found an empty chip bag beside the bed. The air conditioner unit was a portable one right beside the head of the bed. Went back to reception and Mark helped us get a new room which was upgraded to a junior suite which was much better other than the fact it didn't have a/c which made it extremely hot. Mark came to our rescue again and brought a fan which helped a little. We were under the impression that it was beachfront where we could sit and relax. That wasn't the case. It was nice to sit by the pool after a couple of days of travelling. Unfortunately, the bed was extremely hard which made it impossible to get a good sleep. So glad we only were booked in for one night. Certainly wasn't what we were expecting.
Liz
Stayed 1 night in May 2023
Response from Guest Services Agent Mark on Jun 2, 2023
I hope to make up for your stay in the future.
2/10 Terrible
Chris
May 15, 2023
Liked: Cleanliness
Disliked: Amenities
Chris
Stayed 1 night in May 2023
Response from Guest Services on Jun 5, 2023
I am unsure of why you would give us this rating. We would love to here from you.
6/10 Okay
Akbar
May 15, 2023
Liked: Cleanliness
Ground floor.
Did not like stale air.
Akbar
Stayed 2 nights in May 2023
Response from Guest Services on May 27, 2023
We would have been happy to move you to a different room if you were not happy with it, you just need to let us know. We hope to make it up to you on a future visit.
Sunrise Ridge Waterfront Resort was the best value I have had in a hotel in a long time. For a very affordable price, I had a beautiful room that was clean and modern, and included good hotel shared amenities (pool/hot tub). Additionally the staff were incredibly kind and helpful.
10/10 would recommend, and will go back.
Jorden
Stayed 1 night in Apr 2023
Response from Guest Services Agent Mark on May 8, 2023
Thank you so muck for your review! We hope to see you again soon.
6/10 Okay
Jennifer
Business traveller
Apr 24, 2023
Liked: Cleanliness
Room was clean and modern. Lighting was very poor in the bathroom, difficult to put on makeup etc.
No room service on second day, room not cleaned.
Shower was missing a the door, unless the intention was to get water all over the floor.
Jennifer
Stayed 2 nights in Apr 2023
Response from Guest Services Agent on Apr 26, 2023
Thank you for your review, we hope to have the opportunity to provide you with a better stay next time, daily housekeeping is available on request.
4/10 Poor
Alan
Apr 22, 2023
Liked: Cleanliness
Disliked: Room comfort
Weird room design, zero noise insulation
Room had zero noise insulation. Felt like people next door were in our room. Massive gap under main door added to the noise from next door. Window and side door onto the outdoor hallway was also noisy and lacked privacy. Room had no temperature control so we had to have the portable AC on all night, which was also noisy. Not a great night. Modern clean room was only positive
Alan
Stayed 1 night in Apr 2023
Response from Guest Services Agent on Apr 26, 2023
We strive to make a comfortable and enjoyable stay for all our Guests. We are happy to make room changes if needed and contact other guest if they are being to loud. Just a call to the Front Desk and we will solve the problem. We hope to make up for you dissatisfaction in the future.