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Reviews of The Monarch Boutique Hotel

3 out of 5
The Monarch Boutique Hotel
Rose Avenue, Kilimani area, Off Argwings, Kodhek, Nairobi

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 93 reviews" "
Rating 8 - Good. 32 out of 93 reviews" "
Rating 6 - Okay. 10 out of 93 reviews" "
Rating 4 - Poor. 1 out of 93 reviews" "
Rating 2 - Terrible. 5 out of 93 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful to meet any of my needs. The buffet breakfast was average but all I needed. The room was comfortable and the Hotel was in a good location for where I needed to go.
Stayed 4 nights in Mar 2024

10/10 Excellent

Donald

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. 💜
Stayed 2 nights in Mar 2024

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is awful
Stayed 1 night in Mar 2024
Response from James - GM on Mar 11, 2024
Dear Chris,Thank you for staying with us and we appreciate you taking time to review us. We would appreciate if you could give us a detailed account of your experience to help us improve. We look forward to your feedback.

8/10 Good

Rishona Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel! I only stayed for 1 night but would like to stay again if I'm in the area. As a lone female traveller I am always conscious of safety. There is a plaza less then 1 minute where there are many food and eating options and there were also a few lively bars within a short walking distance also There were not many street lights at night but the area was busy enough on a Friday night There is no hotel airport free shuttle, you have to pay for it and mine never showed up! I therefore ordered an Uber and it was only about £5 to airport Really nice decor and helpful staff
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Dear Rishona,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay, found our hotel appealing, and appreciated the helpful staff. We apologize for any inconvenience with the airport shuttle but are pleased to hear you found a convenient alternative. We look forward to the possibility of hosting you again whenever you're in the area.Best regards,The Monarch Boutique Hotel

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Thank you for the perfect rating! We're thrilled to hear you had an excellent experience and hope to welcome you back soon.

4/10 Poor

Enoch

Business traveller
Disliked: Staff & service, property conditions & facilities
Nothing unique. If there's such a thing as false advertising, this booking was it. The rooms could really use a spruce up. The linen is overdue for replacement, not sure why you call it premium? My bad, I should have paid attention to the other reviews before confirmation of booking. Plus the VIP perk (round-trip airport pick and drop) -- why offer something you intend to charge me for? I'd still have booked with or without the perk. The ping-pong between Expedia and the Monarch staff just left me feeling frustrated and used... The fact though that no one at the hotel acknowledged my booking or email inquiries until check-in/out is the reason I'm giving you a low rating. Do better, The Monarch/Expedia.
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Overall, it was an okay stay. Although you're able to hear noises from the floor above - where conferences are held and noises from the corridor as well. The breakfast is pricey compared to what is served - you only have the option to get their buffet and menu/ala carte is not available for breakfast. I have to say their restaurant menu is good though and reasonably priced as well. I feel very safe as well. The reception turned off the wifi when I wanted to book an Uber rather than using their service - not great!
Stayed 1 night in Jun 2023

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bedroom was spacious and clean. The bed was very comfortable and I slept well. The food was terrible. The staff were very chatty but I did not like the fact that many were trying to see what they could get from me. In particular several wanted me to sponsor their move to Ireland where I would organise work for them. I have been to Kenya 24 times and stayed in hotels of all standards but this stands out for the reasons already mentioned. I would not recommend this hotel at all.
Stayed 2 nights in Mar 2023

10/10 Excellent

PhilIp

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The monarch hotel is great. Hotels. Com jas some incorrect information. The Hotel does NOT have free airport transfers.
Stayed 2 nights in Feb 2023
Response from Ann on Feb 20, 2023
Dear Philip,Thank you for your support and for making us your hospitality partner during the recent visit in Nairobi. We have however taken note of vour concerns and have communicated this to the relevant parties.It is our hope that we will have the honor of hosting you again in the near future.

10/10 Excellent

MATHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Kevin on Mar 3, 2023
Dear Mathew,Thank you for having time to review our property.RegardsEsales Manager

10/10 Excellent

MATHEW

Stayed 1 night in Jan 2023
Response from Kevin on Mar 3, 2023
Dear Mathew,Thank you for having time to review our property.RegardsEsales Manager

10/10 Excellent

PhilIp

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Evansie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer care is good
Stayed 3 nights in Oct 2022

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. The only issue I had was with the restaurant “Empire” that is across the street that plays loud music until 5am nightly.
Stayed 4 nights in Jun 2022
Response from KB on Jul 6, 2022
Shawn, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We’re glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit!

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from KB on Jul 26, 2022
Thank you so much for your feedback! We are glad that you enjoyed your stay with us. Looking forward to hosting you again. Stay Safe!

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place. I'm definitely coming back. I enjoyed my stay!
Stayed 4 nights in May 2022

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the friendly & helpful nature of the staff, they always remembered us & went out of their way to make us feel welcome. The facility is very nice, our room was quiet & clean. The bed was comfortable and the decorations were pretty. The bathroom was spacious. The restaurant was always delicious & accommodating.
Stayed 1 night in Apr 2022
Response from Kevin Bett on Jun 7, 2022
Thank you for taking time to review us and your feedback is highly appreciated

10/10 Excellent

nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

lin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Kevin Bett on Dec 14, 2021
Dear Guest, Thank you for your review. Kevin

8/10 Good

WENCUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Kevin Bett on Dec 14, 2021
Wencui, Thank you for review. Regards Kevin

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very hospitable personnel. The breakfast was also Great!
Stayed 1 night in Jan 2021

10/10 Excellent

Linas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

PhilIp

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
’ll be back!
Spacious, clean Nd quiet. Good blackout windows. The Two grapes tapas and wine bar right around the corner plus the restaurants in the hotel make dining a pleasure. Convenient.
Stayed 1 night in Oct 2020

10/10 Excellent

Evans, Mombasa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, Monarch is one of the best accommodation places in Nairobi. I recommend the hotel to any one travelling to Nairobi
Stayed 1 night in Aug 2020
Response from TMHK on Aug 23, 2020
Thank you so much for your feedback! We are glad that you enjoyed your stay with us. Looking forward to hosting you again. Stay Safe!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean place ........why should i put 50 noness .
Stayed 2 nights in Aug 2020
Response from Monarch on Aug 19, 2020
Thank you for your feedback. We are glad you enjoyed your stay. Looking forward to hosting you again! Stay Safe!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Excellent price! Wonderful service and staff.
Stayed 7 nights in Feb 2020
Response from Imathiu K on Feb 19, 2020
Thank you for your feedback. I am glad you enjoyed your stay with us especially with regards to location, value for money and customer service. I do hope you shall continue to choose us as your preferred hotel destination in Nairobi. Regards, Imathiu K - Esales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Imathiu K on Feb 19, 2020
Thank you for your review. I am glad you enjoyed your sty with us and I do hope to have the chance to host you in future. Regards, Imathiu K - Esales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Imathiu K on Feb 5, 2020
Thank you for the excellent review. Glad you enjoyed your stay with us and I do hope to have the pleasure of hosting you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty good. They provide good services and all of them are helpful. We request for a extra bed, all of the staff are polite and help us to add one more bed with a reasonable price. The staff even help us with the delivery order, luggage storage for two days and taxi order. I am here to highly appreciate everyone’s kindness which leads us a good stay here.
Stayed 1 night in Jan 2020
Response from Imathiu K on Jan 28, 2020
Thank you for taking time to provide feedback on your stay. I am happy that you did enjoy your stay especially with regards to the helpfulness of the staff. The entire Monarch Hotel's staff always try to go out of their way to assist guests in any way possible. I am happy to have provided a favorable experience for you in your recent stay and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
The place is close to shopping mall and very nice area.Service was excellent ! Breakfast excellent !
Stayed 1 night in Dec 2019
Response from Imathiu K on Jan 14, 2020
Daniel, Thank you so much for the excellent review. I am happy that you enjoyed your stay with us and do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good price point
Good location, easy and fast check-in, clean room, good and functional wi-fi, nice bathroom amenities.
Stayed 1 night in Nov 2019
Response from Imathiu K - Esales Manager on Nov 12, 2019
James, Thank you for you the awesome review. I am please you enjoyed your stay with us especially with regards to location, front office service and the room together with the amenities. I do hope we shall have the pleasure of hosting you once again where we do promise the highest level of service.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Imathiu K on Oct 11, 2019
Thank you for your review, we are happy that you did enjoy your stay with us.

6/10 Okay

Eric

Personal Experience
It was okay
Stayed 3 nights in Sep 2019
Response from Imathiu K on Sep 16, 2019
Dear Eric, Thank you for choosing The Monarch Hotel and for providing feedback on your stay. Any information that you may provide on how we could make your stay more favorable will be highly appreciated. Thank you and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

8/10 Good

Ezra Ogwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm environment
The hotel is in a very accessible area. It’s clean and service quite good. Ask for a room facing away from the road.
Stayed 1 night in Jul 2019
Response from Imathiu K on Aug 24, 2019
Dear Ezra, Thank you for your feedback. Glad you enjoyed your stay and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the rooms are clean. The check in was easy too. will stay there next time in Nairobi.
Stayed 1 night in Jul 2019
Response from Imathiu K on Jul 22, 2019
Dear Guest, Your feedback is highly appreciated and we are glad that you enjoyed your stay with us to the point of wanting to stay with us during your next visit. Thank you for choosing The Monarch Hotel we do look forward to hosting you once again. Regards, Imathiu K - Esales Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Very good value for price. Lookimg forward to my next trip.
Stayed 1 night in Jul 2019
Response from Imathiu K on Jul 17, 2019
Thank you for choosing The Monarch Hotel for your recent visit. Your feedback is highly appreciated and I am glad that you enjoyed your stay with us. Looking forward to hosting you in your next visit. Regards, Imathiu K

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monarch Tip
Comfortable at a reasonable price
Stayed 1 night in Jul 2019
Response from Imathiu K on Jul 14, 2019
Phillip, Thank you for your feedback, happy you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Imathiu K on Jul 14, 2019
Thank you for choosing The Monarch Hotel and for providing us with feedback. Happy you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2019
Response from Imathiu K on Jun 11, 2019
Thank you for taking time to provide feedback. I am pleased that you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Imathiu K on May 24, 2019
Thank you for taking time to provide a rating on your stay. Any information on how we can improve on our standards will be highly appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good overall but can be better
Good overall but can be better with attention to smaller details. Safe location, good facilities and friendly staff. Limited vegetarian options for breakfast but adequate enough. Room was of good size but air conditioning needs servicing with a filter replacement as air quality turned poor everytime it was switched on and got better everytime it was switched off.
Stayed 6 nights in Apr 2019
Response from Imathiu K on May 22, 2019
Thank. you for providing feedback on your stay. Happy you enjoyed your stay with us. We have taken note on the issues raised with regards to the AC and breakfast options. We do hope to have the pleasure of hosting you once again.

10/10 Excellent

Verified traveller

Stayed 12 nights in Mar 2019
Response from Imathiu K on Apr 9, 2019
Thank you for staying with us. Happy you enjoyed your stay with us.

10/10 Excellent

Snezhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room was clean and the bed was really comfortable. Stuff were amazing. Definitely recommend.
Stayed 1 night in Feb 2019
Response from Imathiu K - Esales manager on Mar 7, 2019
Dear Snexhana, Glad you enjoyed your stay with us and your recommendation is highly appreciated. I ho hope that you shall continue to choose The Monarch Hotel as your preferred hospitality destination whenever you are in Nairobi . Thank you. Regards, Imathiu K - esales Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for Money. Great location. Rooms are well maintained and a very good size.
Stayed 5 nights in Feb 2019
Response from Imathiu K - Esales Manager on Feb 28, 2019
Thank you for choosing The Monarch Hotel for your recent stay. Your feedback is appreciated and we are glad that you enjoyed your experience with us. We do hope you to have the pleasure of hosting you in future.