Front of property

Reviews of PrideInn Azure Hotel Nairobi Westlands

4 out of 5
PrideInn Azure Hotel Nairobi Westlands
Lantana Road, Westlands, Nairobi

Reviews

8.0

Very good

Rating 10 - Excellent. 106 out of 282 reviews" "
Rating 8 - Good. 109 out of 282 reviews" "
Rating 6 - Okay. 39 out of 282 reviews" "
Rating 4 - Poor. 10 out of 282 reviews" "
Rating 2 - Terrible. 18 out of 282 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay at
Stayed 2 nights in Mar 2024
Response from JOHN on Mar 9, 2024
Dear Paul,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at PrideInn Azure Hotel Nairobi.With best regards,John Baraza

2/10 Terrible

Andy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place needs an upgrade very bad from the lighting of the place to the carpet
Stayed 3 nights in Mar 2024
Response from Hannah on Mar 7, 2024
Dear Andy,Greetings from pride inn Azure.Thank you for the mail well received and for your valuable feedback.We have noted on the area of improvement and confirm we are in the process to upgrade.Looking forward to hosting you again.Kind regards,Hannah Mwangi.

10/10 Excellent

Ajalon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prideinn Azure Hotel has truly set the bar for hotel accommodation. From the moment I arrived I was welcomed warmly by the staff and given a level of personal service that honestly was shocking. I was given a pleasant guide of all the available amenities at the hotel and of all the features available in my room. My room was extremely clean and was stocked with everything advertised. The food at the restaurant within the hotel was excellent and they offered quite the variety which is nice for picky eaters. The staff however are the true stars, they were very informative and knowledgeable on every question I had whether it be about the hotel or the surrounding area. They were also extremely helpful and cheerful, from the reception desk, to waiters, to the security, the staff is on the top of their game. I highly reccomend a stay here if you are visiting Nairobi, you will be exceedingly pleased. I will definitely return if just for the experience of the stay and nothing more.
Stayed 1 night in Feb 2024
Response from JOHN on Feb 18, 2024
Dear Ajalon,Thank you for recommending PrideInn Azure Hotel Nairobi after the experience you had with us! We are delighted to hear that you had a positive experience at PrideInn Azure Hotel Nairobi and that you enjoyed the variety & quality of the amenities and the quality of your room. We hope to have the chance to welcome you back at PrideInn Azure Hotel Nairobi in the nearest future.With Best Regards,John Baraza

8/10 Good

Yahye Abdi

Stayed 5 nights in Jan 2024
Response from JOHN on Feb 8, 2024
Dear Yahye We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. John Baraza

10/10 Excellent

Jeffrey

Travelled with family
Stayed 1 night in Jan 2024
Response from JOHN on Jan 16, 2024
Dear Jeffrey,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at PrideInn Azure Hotel Nairobi.With best regards,John Baraza

8/10 Good

Terje

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023
Response from JOHN on Feb 8, 2024
Dear TerjeThank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcome you back soon at PrideInn Azure Hotel Nairobi. Warm regards, John Baraza

10/10 Excellent

John Arne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from JOHN on Nov 17, 2023
Dear John ,Many thanks for taking the time to share with us your rating on your PrideInn Azure Hotel Nairobi experience. Look forward to your future visits!Best regards,John Baraza

8/10 Good

Alain Jean Claude

Stayed 2 nights in Oct 2023
Response from JOHN on Nov 17, 2023
Dear John Arne,Many thanks for taking the time to share with us your rating on your PrideInn Azure Hotel Nairobi experience. Look forward to your future visits!Best regards,John Baraza

10/10 Excellent

Lize-Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff is extremely professional and friendly. This is a perfect short stay hotel. Loved the gym with outside quart year. I can recommend this hotel for a business trip or short stay. I didn't have time to enjoy the pool are or dine in.
Stayed 1 night in Oct 2023
Response from JOHN on Oct 12, 2023
Dear Lize-,Greetings from PrideInn Azure Hotel Nairobi. Thank you for your excellent review of our hotel. We are delighted to hear that you had a positive experience at PrideInn Azure Hotel Nairobi and that our staff made your feel at home. We hope to have the chance to welcome you back at PrideInn Azure Hotel Nairobi in the nearest future.Best Regards,John Baraza

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, it was close to the shops and our room was quiet, at the end of the hallway. The hotel staff were friendly and polite in the restaurants.
Stayed 5 nights in Sep 2023
Response from JOHN on Oct 12, 2023
Dear Laura,Thank you for choosing to stay at the PrideInn Azure Hotel Nairobi. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are pleased to note that you enjoyed the comforts of our hotel including your stay and your room. Once again, thank you for your excellent review and we look forward to welcoming you again soon at PrideInn Azure Hotel Nairobi.Best Regards,John Baraza

10/10 Excellent

olaseni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 2 nights in Sep 2023
Response from JOHN on Oct 12, 2023
Dear John,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at PrideInn Azure Hotel Nairobi.Kind regards,John Baraza

10/10 Excellent

Lize-Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from JOHN on Oct 12, 2023
Dear Lize,.Thank you for the warm feedback on your recent stay with us. It is delighful to learn that you had a great stay.We hope to see you again at PrideInn Azure Hotel Nairobi,Warm regards,John Baraza

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from JOHN on Sep 24, 2023
Dear Brian,We appreciate the great rating you have posted and look forward to welcoming you back at PrideInn Azure Hotel Nairobi in the near future.With best regards,John Baraza

8/10 Good

Tony

Great location!
Stayed 1 night in Sep 2023
Response from Purity Mutwiri on Sep 23, 2023
Dear Tony,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at PrideInn Azure Hotel Nairobi.With best regards,John Baraza

6/10 Okay

Mohamed

Business traveller
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Purity Mutwiri on Sep 16, 2023
Dear Mohamed,Many Thanks for visiting us. We appreciate the time you took to rate us. We however noted that we fell short at 6/10. We always strive to achieve 10/10.please let us know what did not impress you that we can work on to make your next visit more memorable. We are looking forward to hear from you.Kind regards,Purity MutwiriFront Office Manager

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel . Good food and Spa on second floor . Don’t go to spa on first floor Room was large and clean with hot water . Cleaned daily .Well trained staff . In very quiet and safe area of Westland.
Stayed 1 night in Aug 2023
Response from Purity Mutwiri on Sep 7, 2023
Dear Yana,Thank you for staying in PrideInn Azure Hotel Nairobi and sharing your positive rating. We are very glad to receive your compliments about our hotel, spa and our food. We would love to welcome you back in the nearest future.With Kind Regards,Purity MutwiriFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Staff and location were great. Food was good. Room was quiet but not dark, wake with the sun. Hotel not new but building and facilities are acceptable. Did I mention how great the staff was? Extremely knowledgeable, professional, and helpful.
Stayed 5 nights in Aug 2023
Response from Purity Mutwiri on Sep 7, 2023
Dear Robert,Thank you for choosing to stay at the PrideInn Azure Hotel Nairobi. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are proud to know that you enjoyed our convenient location, professional staff, excellent food and comfortable room. We would love to have the chance to welcome you back in Nairobi for another stay.With Kind Regards,Purity MutwiriFront Office Manager

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet and clean. The stafe was very nice and the property was safe.
Stayed 3 nights in Aug 2023
Response from Purity Mutwiri on Aug 18, 2023
Dear TaylorThank you so much for taking the time to share your feedback with us! We're delighted to learn that you found our property to be quiet, clean, and safe – these aspects are of utmost importance to us. It's fantastic to know that our staff's friendliness made a positive impression on you. Your satisfaction is our top priority, and we can't wait to have the pleasure of hosting you again during your next visit.Regards Purity Mutwiri

8/10 Good

Markku

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet hotel
Stayed 2 nights in Jun 2023
Response from Purity Mutwiri on Jul 8, 2023
Thank you for your feedback! We are glad to hear that you found our hotel to be nice, clean, and quiet. We strive to provide a comfortable and peaceful environment for our guests. If there is anything specific you enjoyed about your stay, please let us know. We appreciate your review and hope to welcome you back in the future!

10/10 Excellent

Hein

Stayed 1 night in Jun 2023
Response from Purity Mutwiri on Jun 16, 2023
Dear Hein,At PrideInn Azure Hotel Nairobi our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you.We value your feedback and look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Manoj

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent and super helpful staff.
Stayed 3 nights in May 2023
Response from Purity Mutwiri on May 24, 2023
Dear Manoj,Thank you for taking your time to give us a feedback.we are delighted to know that you enjoyed your stay.we are looking forward to hosting you again.RegardsPurity.

10/10 Excellent

nelson zi mian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staffs very friendly and safe, quiet.
Stayed 4 nights in Apr 2023
Response from Purity Mutwiri on May 7, 2023
Dear Nelson,Thank you for staying at PrideInn Azure Hotel Nairobi. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

8/10 Good

Zdenek

Stayed 1 night in Feb 2023
Response from Anne Wambui on Feb 26, 2023
Dear Zdenek,Thank you for choosing us to be your home away ! We try hard to provide the best possible service to our customers and their satisfaction is our reward. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future. Sincerely,

10/10 Excellent

khalid

Response from Purity Mutwiri on Jul 1, 2023
Dear Khalid,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards, Purity Mutwiri

10/10 Excellent

kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Anne Wambui on Dec 14, 2022
Dear kristoffer,Let us thank you for staying with us at PrideInn Azure Hotel Nairobi. We appreciate your kind rating regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Nairobi.Kind regards,

8/10 Good

Jp

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Check in took too long but staff was friendly.
Stayed 2 nights in Nov 2022
Response from Anne Wambui on Dec 2, 2022
Dear Jp,Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We were truly pleased to hear that you enjoyed our staff and our hotel.We have also noted the concern on check in which needs improvement. We would love to welcome you back in the nearest future.Kind Regards,

6/10 Okay

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff but bad food
Exellent and friendly staff. Only drawback was that the food was not very good. Hamburgers was not really cocked and food was cold when I got it several times.
Stayed 5 nights in Aug 2022
Response from Purity Mutwiri on Sep 1, 2022
Dear Ulf,We would like to thank you for taking the time to offer us your honest feedback. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with our food. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,

6/10 Okay

Cole

Travelled with family
Liked: Staff & service, amenities
The first room they put us in smelled strongly of cigarette smoke and only had 1 hand towel. After we told them about it, they did upgrade us to a much better room with no smell.
Stayed 2 nights in Jun 2022
Response from Purity Mutwiri on Jul 20, 2022
Dear Cole, Thank you very much for choosing to stay at PrideInn Azure Hotel Nairobi, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards,

10/10 Excellent

Kunverji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PrideInn Azure Hotel very good location Friendly staff co oprative and good Security will go again Thank You To all Who look after us
Stayed 1 night in May 2022
Response from Purity Mutwiri on Jun 10, 2022
Dear Kunverji , Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are delighted to hear that you enjoyed your stay at PrideInn Azure Hotel Nairobi.We hope to have the chance to welcome you back at PrideInn Azure Hotel Nairobi in the nearest future. Best Regards,

8/10 Good

VIKRAM

Business traveller
Disliked: Property conditions & facilities
ok
Stayed 5 nights in May 2022
Response from Purity Mutwiri on Jun 12, 2022
Dear Vikram, We would like to thank you for taking the time to share your positive experience at PrideInn Azure Hotel Nairobi with us. I hope that in the future we will have new opportunities to welcome you again. Sincerely,

4/10 Poor

Mohamed

Stayed 3 nights in May 2022
Response from Purity Mutwiri on May 23, 2022
Dear Mohamed, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We hope to have the chance to welcome you back at PrideInn Azure Hotel Nairobi in the nearest future. Best Regards,

2/10 Terrible

Olashade

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay, horrible service
This hotel does not care about their guests' happiness. I mistakenly over paid for my stay and the hotel refused to refund me back my money. They were very unreasonable & inkind about it. I only stayed 4 nights & mistakenly paid for 5. They refused to refund me. Idk where you pay for services you never receive. Next issue: the elevator didn't work for 3 days & I had to climb up the steps to the 6th floor each time i wanted to leave the hotel throughout those 3 days. The rooms had water stains in the toilet & sink bowl. The water had a slight yellow tint so that was gross, especially when you think about brushing my teeth with it. Finally, I paid for breakfast & they tried to bill me additionally for it. Very horrible experience here at PrideInn Azure. I do not recommend.
Stayed 4 nights in May 2022
Response from Purity Mutwiri on May 13, 2022
Dear Olashade, Thank you so much for posting a review. We have noted your comments about our hotel and will be looking into this to ensure it is improved. I hope the team and I can welcome you back soon as we loved having you stay with us. With kind regards, Purity Mutwiri

10/10 Excellent

Khalfani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Big Bang For The Bucks
We had a super amazing stay at great hotel with the friendliest and most professional staff ever. We arrived to our hotel after midnight and the night manager, Arif, said we couldn’t get 3 rooms together then, but he promised we would be able in the morning. I awakened early and went down to the lobby. It was obvious that Arif had left copious note to Catherine who greeted me and had our rooms together shortly after breakfast. Throughout our week stay, the restaurant staff, front desk and house keeping staff made us feel like we were family. The rooms were clean, comfortable and cozy.. The location was great. We even walked back to the hotel after taking an Uber to a restaurant for dinner. I highly recommend this extremely luxurious hotel atmosphere for those who like getting a bang for their bucks without breaking the bank.
Stayed 6 nights in Mar 2022
Response from Purity Mutwiri on Mar 27, 2022
Dear Khalfani, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are pleased to note that you enjoyed the comforts of our hotel. We would love to have the chance to welcome you back in Nairobi for another stay. With Best Regards,

6/10 Okay

Binesh

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stay was generally quite nice, although my bed was extremely hard and uncomfortable. Service from front desk, restaurant and cleaners was excellent.
Stayed 3 nights in Mar 2022
Response from Purity Mutwiri on Mar 27, 2022
Dear Binesh, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. However, we have noted your concern regarding the bed which needs improvement.We would love to have the chance to welcome you back in Nairobi for another stay. With Best Regards,

8/10 Good

Chahsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are amazing. They respond quickly and provide sufficient solutions. With security, I feel safe in the hotel. The swimming pool and 24-hour dining service are plus points!
Stayed 1 night in Feb 2022
Response from Purity Mutwiri on Mar 2, 2022
Dear Chahsuan, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are pleased to note that you enjoyed the comforts of our hotel.We would love to have the chance to welcome you back in Nairobi for another stay. With Best Regards,

10/10 Excellent

Chahsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very friendly. Being back in the hotel feels like being back home. Also thanks to the general manager Mr. A. Mata for his warm hospitality. I appreciated the attentive environment and have extended my stay in PrideInn Azure for few more days.
Stayed 1 night in Feb 2022
Response from Purity Mutwiri on Feb 20, 2022
Dear Chahsuan, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are pleased to note that you enjoyed the comfort of our hotel.We would love to have the chance to welcome you back in Nairobi for another stay. With Best Regards, Purity Mutwiri

2/10 Terrible

duane

Disliked: Staff & service, property conditions & facilities, room comfort
Azure is not the same
Air-condition did not work even in the second room they gave me. Property has new owners, they closed the club and the Casino. 25usd for breakfast, it was cheaper to catch Uber to java house. Overall there were better hotels for that price.
Stayed 1 night in Feb 2022
Response from Purity Mutwiri on Feb 24, 2022
Dear Duane, Thank you very much for rating your stay in PrideInn Azure Hotel Nairobi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests.We have also noted need to improve on air condition.We will work to ensure its up to date. We would love to have the chance to welcome you back in Nairobi for another stay.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further!
The PrideInn Azure offers remarkably good service and a very high standard of cleanliness. Hotel shuttle service is fantastic. Restaurant has fantastic buffet selections. This is my preferred stay for Nairobi from this day forward!
Stayed 2 nights in Jan 2022
Response from Purity Mutwiri on Jan 20, 2022
Dear Gregory, Thank you for taking the time to review and rate your recent experience at PrideInn Azure Hotel Nairobi. My team and I appreciate the overall feedback on your stay with us and we are also grateful for you sharing that all was seamless during your stay. It's such a pleasure to learn that you were happy with the overall facilities, food ,staff and had a spectacular time with us. We can't wait to have you all back with us at PrideInn Azure Hotel Nairobi, and thank you for giving us the opportunity to host you. We look forward to seeing you soon. Best Regards, Anne Wambui

6/10 Okay

Travis

Liked: Staff & service
Underwhelmed
Underwhelmed. The restaurant was great but the room had some issues.
Stayed 1 night in Dec 2021
Response from Purity Mutwiri on Dec 27, 2021
Dear Travis, Greeting from PrideInn Azure hotel Nairobi ! We would like to thank you for sharing with us the candid review of your recent visit. Your feedback is important and valuable to us. Your feedback will be effectively used to enhance our services further. We have noted your concern about the room having some issues and we apologize for the inconviniences caused during your stay. We sincerely await the opportunity to welcome you once again. Warm Regards, Anne Wambui

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
What an amazing staff. Everyone so very friendly and attentive. Great location. Would highly recommend this hotel!
Stayed 4 nights in Nov 2021
Response from Purity Mutwiri on Dec 7, 2021
Dear Daniel, We are very happy you chose PrideInn Azure Hotel Nairobi for your stay in Nairobi. We are delighted to hear that you had a positive experience at PrideInn Azure Hotel Nairobi. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Best Regards, Purity Mutwiri

4/10 Poor

Abdiqani

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2021
Response from Geff on Oct 5, 2021
Dear Abdiqani, Thank you for satying with us. Please let us know what earned us a low score of 4/10. We'd love to know so that we improve. Please write to me on rdm@prideinnazure.com. Regards, Geffry

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2021
Response from Purity Mutwiri on Jun 16, 2021
Dear Guest, Thank you for staying with us and for giving us feedback. We apologies we did not meet all your expectations.kindly advise us where we went wrong to help us make necessary improvements. Looking forward to welcoming you back

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Friendly staffs, they were very kind to guide upto room door, and eco friendly glass water bottles. But hot shower in 10th floor had a problem.
Stayed 1 night in Jun 2021
Response from Purity Mutwiri on Jun 9, 2021
Greetings, It was a pleasure having you stay with us at Pride Inn Azure Hotel Nairobi. We are truly grateful for the wonderful things you have said about the hotel, services and team. Your appreciation means the world to our people and will inspire and encourage us in our continuous pursuit of excellence. We are glad you enjoyed your stay here with us and will surely pass the compliments. We have note with concern about the hot water on the 10th floor. We will sure work on that to ensure hot water is available. We value your patronage and looking forward to welcoming you again with the same excellence and warmth. Warm Regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Purity Mutwiri on May 15, 2021
Greetings from Pride Inn Azure. We are delighted hearing from you and moreso very greatful for your positive review. we shall endevour to give you a memorable wonderful experience next time. Regards,Purity

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the services offered and security was great as well. Will be staying there again next time i come back.
Stayed 9 nights in Mar 2021
Response from Wockaby on Apr 11, 2021
Good Morning, Greetings from pride Inn azure. We are delighted hearing from you and moreso very greatful for your positive review. we shall endevour to give you a memorable wonderful experience next time. Regards, Esther Wokabi. Reservations.

10/10 Excellent

Sema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Great hotel for a photoshoot too
6-Night stay at PrideInn Azure in Nairobi. Location is great as it's in Westlands which has a lot of amenities. The staff were super respectful and polite. Kudos to the manager for letting my fiancée and I take photoshoots in the terrace/pool area with no interruptions. Even the housekeeping were so respectful when we told them to come back later to clean. Overall, I enjoyed my stay in this hotel. Only downside is that our room toilet sometimes wouldn't flush fully.
Stayed 6 nights in Mar 2021
Response from Anne Wambui on Apr 8, 2021
Greetings Sema, It was a pleasure having you stay with us at Pride Inn Azure Hotel Nairobi. We are truly grateful for the wonderful things you have said about the hotel, services and team. Your appreciation means the world to our people and will inspire and encourage us in our continuous pursuit of excellence. We are glad you enjoyed your stay here with us. However, we have noted your concern on the room toilet we shall have that checked up immediately. We value your patronage and looking forward to welcoming you again with the same excellence and warmth. Warm Regards, Anne Wambui Front Office Supervisor

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Everything
Stayed 3 nights in Mar 2021
Response from Geffry on Mar 26, 2021
WOW, Thank you Mr. Ali for the great rating and sharing beautiful photos. Many thanks for staying with us too and welcome again, soon. Regards, Geffry Rooms Division Manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good rooms and good gym facilities. Great and friendly staff across whole property.
Stayed 2 nights in Mar 2021
Response from Geffry on Mar 15, 2021
Thank you for staying with us and for your vey kind review. Welcome again soon.

6/10 Okay

Verified traveller

Travelled with family
The hotel is close to the city. Walking distance to The Mall. The food selection was not bad. They have 24 hour restaurant. We had a few issues but the manager Geffry made sure the issues were resolved. Shout out to Danson at the gym, Joseph who works the night shift at the restaurant, and the shuttle driver.
Stayed 9 nights in Jan 2021
Response from Geffry on Feb 15, 2021
Dear Guest, It was an honor hosting you. Thank you for your feedback. Welcome again soon. Regards, Geffry

10/10 Excellent

Antoine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay // very happy
My second time here and even with the COVID restrictions had a great stay. Quiet room, courteous staff and great breakfast buffet with lots to choose from.
Stayed 6 nights in Jan 2021
Response from Geffry on Feb 11, 2021
Thank you very much Antoine for this kind review. Always a pleasure hosting you again. See you soon. Regards, Geffry Rooms Division Manager