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Overview of Fairmont The Norfolk

Photo gallery

Guest reviews

4.4 / 5Excellent
147 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

Popular LocationKenya National Theatre2 min walk
Popular LocationUniversity of Nairobi4 min walk
Popular LocationJeevanjee Gardens13 min walk
AirportNairobi (NBO-Jomo Kenyatta Intl.)33 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Multiple View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Executive Suite, 1 King Bed, Courtyard View

    Room amenities

    • 700 sq ft
    • Sleeps 3
    More details
  • Room, 1 Queen Bed, Non Smoking, Multiple View (Fairmont Room)

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 2
    More details
  • Fairmont, Room, 1 King Bed, Non Smoking

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 2
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds, Non Smoking

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds, Non Smoking, Courtyard View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, Non Smoking, Terrace

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking, Terrace

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Suite, 1 Queen Bed, Non Smoking (Karura)

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More details
  • Suite, 1 King Bed, Non Smoking (Duplex)

    Room amenities

    • 377 sq ft
    • Sleeps 2
    More details
  • Junior Suite, 1 Queen Bed, Non Smoking

    Room amenities

    • 323 sq ft
    • City view
    • Sleeps 3
    More details
  • Fairmont, Room, 2 Single Beds, Non Smoking

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 2
    More details
  • Deluxe Room, 1 Queen Bed, Non Smoking, Courtyard View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds, Non Smoking, Terrace

    Room amenities

    • 377 sq ft
    • Sleeps 3
    More details
  • Signature Suite, 1 King Bed, Non Smoking

    Room amenities

    • 850 sq ft
    • Sleeps 3
    More details

About this area

Nairobi

Located in Nairobi, Fairmont The Norfolk is in the city centre and near the airport. Karen Blixen Museum and Kenya National Theatre are cultural highlights, and some of the area's landmarks include Teleposta Towers and Kenyatta Mausoleum. Travelling with kids? Consider Giraffe Centre, or check out an event or a game at Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Our guests love the hotel's quiet location.

Map
Popular Location

What's nearby

  • Kenya National Theatre - 2 min walk
  • University of Nairobi - 4 min walk
  • Nairobi National Museum - 10 min walk
  • Jeevanjee Gardens - 13 min walk
  • City Market - 17 min walk

Getting around

  • Syokimau Station - 32 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 33 min drive

Restaurants

  • Lord Delamere Terrace — 1 min walk
  • Tatu Restaurant — 1 min walk

About this property

Fairmont The Norfolk

Family-friendly Nairobi hotel in Central Business District, walk to University of Nairobi
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a swim-up bar are on-site. All 170 rooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and comforts such as pillowtop beds and premium bedding. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Fairmont The Norfolk offers 170 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries.
This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free valet parking
24-hour return airport shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: KES 3000 per person
2 restaurants and 1 coffee shop/cafe
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Aerobics classes
Full-service spa
Health club
Outdoor pool
Sauna
Steam room

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French

Business services

Business centre
Meeting rooms
Conference centre (2196 square feet of space)

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Designated smoking areas

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Rainfall showerhead

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 12:30 PM and noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Free cots (infant beds)

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: KES 3000 per person (approximately)
  • Airport shuttle fee: KES 8000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Fairmont The Norfolk and receive a full refund?
Yes, Fairmont The Norfolk offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont The Norfolk cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is Fairmont The Norfolk pet-friendly?
No, pets are not allowed at this property.
How much is parking at Fairmont The Norfolk?
Self-parking and valet parking are free at this property.
What time is check-in at Fairmont The Norfolk?
Check-in is from 12:30 PM to noon.
What time is check-out at this property?
Checkout is at 10 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.
Where is Fairmont The Norfolk located?
This family-friendly Nairobi hotel is located near the airport, just steps away from Kenya National Theatre and University of Nairobi. Yaya Centre is 3 mi (4.8 km) away.

Guest reviews

4.4
Excellent
5 - Excellent
91
4 - Good
38
3 - Okay
12
2 - Mediocre
4
1 - Poor
2
4.6
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing oasis

Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!

Stayed 3 nights in Feb 2020

1/5

  • Disliked: Staff & service, property conditions & facilities

This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

eat place

The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

Wonderful place, very atmospheric. Noisy room at night.

Stayed 5 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property in the city center with gardens and wonderful staff!

Stayed 1 night in Sep 2019