Title: Mercure Nairobi Upper Hill - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Nairobi Upper Hill Art Deco hotel with a 24-hour front desk and a restaurant ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/b54a0c60.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/a64883fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/3f9390b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/403869b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/4df77b81.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a relaxing retreat. Travelers can cool off in the pool or dine al fresco at two restaurants. The hotel provides practical comforts like high-speed WiFi, free self parking, and 24/7 front desk service. 8.8 Excellent ## Popular amenities - Pool - Breakfast available - Room service - Air conditioning - 24/7 front desk - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3507522&PinnedHotelID=3507522&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ![Classic Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/dfd358c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator TV Bathrobes Private bathroom Hair dryer - 323 sq ft - Sleeps 3 - 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/4000000/3510000/3507600/3507522/702c01c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds Refrigerator TV Bathrobes Private bathroom Hair dryer - 431 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22420000/22412900/22412850/5dea9577.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 112 reviews CA $77 CA $98 total includes taxes & fees Dec 13 - Dec 14 [](https://www.expedia.ca/Nairobi-Hotels-City-Lodge-Hotel-At-Two-Rivers.h22412850.Hotel-Information?chkin=2025-12-13&chkout=2025-12-14&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/18000000/17600000/17595200/17595186/4d79c55e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Nairobi Airport by IHG Embakasi - Pool - Spa - Free airport shuttle - Parking included 9.4 Exceptional 1,004 reviews CA $182 CA $233 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Nairobi-Hotels-Crowne-Plaza-Nairobi-Airport.h17595186.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102575300/102575224/8fb72ac8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gem Forest Hotel Nairobi - MGallery Collection Gigiri - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 30 reviews CA $195 CA $244 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Nairobi-Hotels-Gem-Forest-Hotel-Nairobi-Mgallery-Collection.h102575224.Hotel-Information?chkin=2025-11-20&chkout=2025-11-21&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/90000000/89930000/89920300/89920236/ace7edf3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kwetu Nairobi, Curio Collection By Hilton Kitisuru - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 58 reviews CA $204 CA $256 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Nairobi-Hotels-Kwetu-Nairobi.h89920236.Hotel-Information?chkin=2025-11-22&chkout=2025-11-23&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/72000000/71650000/71640600/71640569/2bff972d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Skynest Residences by CityBlue, Nairobi Westlands Highridge - Pool - Breakfast included - Kitchen - Washer 8.6 Excellent 47 reviews CA $150 CA $177 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Nairobi-Hotels-Skynest-Residences-By-CityBlue.h71640569.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/23000000/22480000/22473200/22473160/5cb7f5be.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Hotel & Residences Nairobi Highridge - Pool - Spa - Kids pool - Parking included 8.8 Excellent 226 reviews CA $213 CA $266 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Nairobi-Hotels-Movenpick-Hotel-Residences-Nairobi.h22473160.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![2 bars/lounges, rooftop bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/107000000/106210000/106208400/106208318/0709cd51_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Nairobi Westlands Spring Valley - Pool - Spa - Pet-friendly - Parking included 9.8 Exceptional 93 reviews CA $185 CA $231 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Nairobi-Hotels-Novotel-Nairobi-Westlands.h106208318.Hotel-Information?chkin=2025-11-21&chkout=2025-11-22&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/113000000/112700000/112696400/112696313/w1000h665x0y1-5331b33f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JKIA Boutique Inn Syokimau - 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Pool - Spa - Free airport shuttle - Parking included 9.2 Wonderful 900 reviews CA $267 CA $334 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Nairobi-Hotels-Four-Points-By-Sheraton-Nairobi-Airport.h20852699.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=94559eb7-6f47-4d8a-abe2-5e0d52de7d8a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Crowne-Plaza-Hotel-Nairobi.h3507522.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Crowne-Plaza-Hotel-Nairobi.h3507522.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.30052%2C36.81536&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ls-HCzuktVoe999j3rkrzYNmfYE=) Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000 #### What's nearby - Uhuru Park - 12 min walk - 1.0 km - Strathmore University - 15 min walk - 1.3 km - Nyayo National Stadium - 15 min walk - 1.3 km - Nairobi Hospital - 20 min walk - 1.7 km - Kenyatta International Convention Centre - 3 min drive - 2.6 km #### Getting around - Syokimau Station - 23 min drive - Jomo Kenyatta Intl. Airport (NBO) - 25 min drive #### Restaurants - ‪friends bar and restaurant - ‬16 min walk - ‪Java KMA - ‬12 min walk - ‪Art Caffe - Britam Tower - ‬6 min walk - ‪Ronalo K'osewe - ‬3 min walk - ‪Bonds Garden Restaurant - ‬8 min walk ## About this property ### Mercure Nairobi Upper Hill Upscale hotel located in Upper Hill Take advantage of a hair salon, dry cleaning/laundry services, and conference space at Mercure Nairobi Upper Hill. The on-site restaurant, Kahawa restaurant, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi. Additional perks include: - Swimming pool - Free self parking - Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge) - An elevator, a front-desk safe, and a vegetable garden Room features All guestrooms at Mercure Nairobi Upper Hill have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - 42-inch TVs with premium channels - Refrigerators, free infant beds, and electric kettles ### Awards and affiliations Eco-Certified Property This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/101000000/100700000/100692800/100692708/7cfed71c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Argyle Grand Hotel Nairobi Airport Lang'ata - Pool - Spa - Free airport shuttle - Kids pool 9.0 Wonderful 593 reviews CA $119 CA $141 total includes taxes & fees Dec 13 - Dec 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=100692708&PinnedHotelID=100692708&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12010000/12009800/12009760/w3837h2555x3y4-f9a6f6b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel Nairobi Upper Hill Upper Hill - 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Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=102209763&PinnedHotelID=102209763&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17930000/17924800/17924777/3e9fe8d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Nairobi Westlands Muthangari - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 222 reviews CA $133 CA $167 total includes taxes & fees Dec 6 - Dec 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=17924777&PinnedHotelID=17924777&HadPinnedHotel=true®ionId=-1&adults=2) ![Coffee shop](https://images.trvl-media.com/lodging/6000000/5370000/5366100/5366015/7bfdb2e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Boma Nairobi Lang'ata - Pool - Spa - Kids pool - Parking included 8.6 Excellent 471 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=5366015&PinnedHotelID=5366015&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi; wired internet (USD 2.50 per day) ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) up to 200 km - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle at scheduled times, on request - Casino shuttle (surcharge) - Shopping center shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person - A restaurant ### Restaurants on site - Kahawa restaurant ### Things to do - Pool ### Family friendly - Babysitting (surcharge) - In-room crib - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 5,813 square feet of conference space - Coworking space - Meeting rooms ### Outdoors - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Accessible airport shuttle - Accessible train station shuttle - Elevator (47 inch wide door) - Tile flooring in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk (47 inches high) ### More - 1 building - 8 floors - Art Deco architecture - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2015 - Comprehensive food waste policy - Comprehensive recycling policy - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 42-inch TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in time starts at 2 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests driving to the property should contact this property in advance (e.g., directions) ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 3740 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 30 per person - Fee for wired internet in public areas: USD 2.5 per day (rates may vary) - Airport shuttle fee: USD 35 per person (one-way) - Rollaway bed fee: USD 3740 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher and a smoke detector This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Crowne Plaza Hotel Nairobi Crowne Plaza Nairobi Nairobi Crowne Plaza Hotel ## Frequently asked questions ### Does Mercure Nairobi Upper Hill have a pool? > Yes, this property has a pool. ### How much does it cost to stay at Mercure Nairobi Upper Hill? > As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on Dec 5, 2025 start from CA $168.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Nairobi-Hotels-Crowne-Plaza-Hotel-Nairobi.h3507522.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Mercure Nairobi Upper Hill pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Mercure Nairobi Upper Hill? > Check-in begins at 2 PM. Late check-in is available during limited hours. ### What time is check-out at Mercure Nairobi Upper Hill? > Check-out is at 11:00 AM. ### Does Mercure Nairobi Upper Hill provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 35 per person applies. ### Where is Mercure Nairobi Upper Hill located? > Located in Upper Hill, this hotel is within 1 mi (2 km) of Uhuru Park, Kenya Railway Golf Club, and Nairobi Hospital. Nyayo National Stadium and Nairobi Railway Museum are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure Nairobi Upper Hill Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 100 8 - Good 57 6 - Okay 10 4 - Poor 8 2 - Terrible 5 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Joan Oct 16, 2025 Liked: Amenities Josephine and Oscar were standouts. The service was universally professional and warm. Nice job. ##### Joan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Iman Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Value for money It was great. ##### Iman Stayed 5 nights in Jul 2025 ### 8/10 Good #### Susan Jun 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good facilities for a work trip. Staff very kind and helpful. ##### Susan Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Silvia Sep 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable. ##### Silvia Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### mehmet Jun 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Second house in Kenya Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time. ##### mehmet Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Jayne Aug 8, 2025 I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works. ##### Jayne Stayed 1 night in Jul 2025 ### 8/10 Good #### EDWARD Jul 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenience for business ##### EDWARD Stayed 2 nights in Jul 2022 ### 8/10 Good #### Perry Jul 9, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Great service, hard beds Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full. ##### Perry Stayed 2 nights in Jul 2022 ### 6/10 Okay #### richard Dec 2, 2024 Its ok ##### richard Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Eugène Mar 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained.. ##### Eugène Stayed 2 nights in Mar 2024 ### 8/10 Good #### Kyss Jul 24, 2022 Liked: Cleanliness, staff & service Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc. ##### Kyss Stayed 3 nights in Jul 2022 ### 8/10 Good #### Verified traveller Jul 13, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### İyi konum İyi oda Kötü Wifi Sinir bozucu kapı Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler. ##### Verified traveller Stayed 7 nights in Jul 2024 ### 4/10 Poor #### Ranjit Jun 20, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not to the Crown Plaza level expected Old Hotel and needs some serious renovation ##### Ranjit Stayed 3 nights in Jun 2022 ### 4/10 Poor #### Harvey Dec 7, 2020 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Not a Happy Stay Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned. ##### Harvey Stayed 2 nights in Dec 2020 ### 10/10 Excellent #### Harvey Nov 24, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break. ##### Harvey Stayed 2 nights in Nov 2020 ### 10/10 Excellent #### Abdulkadir Aug 18, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great people very friendly ##### Abdulkadir Stayed 3 nights in Aug 2020 ### 2/10 Terrible #### Verified traveller Jan 13, 2020 Disliked: Cleanliness, staff & service I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 6, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### PETER Oct 21, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Club lounge in Nairobi - staffer most miserable Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable. ##### PETER Stayed 1 night in Oct 2019 ### 6/10 Okay #### Michael Jul 11, 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Nairobi stay - July 2019 The bed was sagging and the TV channels were cutting off ##### Michael Stayed 1 night in Jul 2019 ### 4/10 Poor #### CN Mar 25, 2019 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Air condition not working in my room. Planned for a isolated weekend ##### CN Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### Doreen Jan 10, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel with a great staff We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone ##### Doreen Stayed 2 nights in Dec 2018 ### 8/10 Good #### Barbro Jan 1, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bra hotell med bra service Bra hotell med bra service men man känner sig lite instängd då man inte kan gå utanför hotellet. Är nog likadant för många hotell i Nairobi. Mycket fint gym. ##### Barbro Stayed 3 nights in Dec 2018 ### 8/10 Good #### Ramon Dec 27, 2018 Liked: Cleanliness, staff & service Hotel un poco antiguo. Habitación poco espaciosa. Personal muy amable y atento ##### Ramon Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Tracey Sep 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beds hard. Buffer only a 5 out of 10. Staff are very good. ##### Tracey Stayed 1 night in Sep 2018 ## Expedia's Latest Trends ### Hotels > [Park Inn by Radisson Nairobi Westlands](https://www.expedia.ca/Nairobi-Hotels-Park-Inn-By-Radisson-Nairobi-Westlands.h17924777.Hotel-Information) > > [Seneca Niagara Resort & Casino](https://www.expedia.ca/Niagara-Falls-Hotels-Seneca-Niagara-Resort-Casino.h2238838.Hotel-Information) > > [Super 8 by Wyndham Kindersley](https://www.expedia.ca/Kindersley-Hotels-Super-8-By-Wyndham-Kindersley.h856200.Hotel-Information) > > [Sugar Beach Resort - Maui Condo & Home](https://www.expedia.ca/Kihei-Hotels-Sugar-Beach-Resort-Maui-Condo-Home.h101695.Hotel-Information) > > [Cheap Hotels in Downtown Toronto](https://www.expedia.ca/Downtown-Toronto-Toronto-Hotels-Cheap-Hotels.0-n6057934-0-tCheapHotels.Travel-Guide-Filter-Hotels) > > [NAYARA Bocas del Toro](https://www.expedia.ca/Bocas-Del-Toro-Hotels-Bocas-Bali.h51300004.Hotel-Information) > > [Casa Boutique Hotel](https://www.expedia.ca/Miami-Hotels-Casa-Boutique-Hotel.h17245196.Hotel-Information) > > [Tamarind Tree Hotel](https://www.expedia.ca/Nairobi-Hotels-Tamarind-Tree-Hotel.h20610178.Hotel-Information) > > [Boutique Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Boutique-Hotel.0-0-d178314-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [Bayside Motel](https://www.expedia.ca/Belleville-Hotels-Bayside-Motel.h8091539.Hotel-Information) > > [Waterview On The Bay](https://www.expedia.ca/Owen-Sound-Hotels-Waterview-On-The-Bay.h6494122.Hotel-Information) > > [Sankara Nairobi, Autograph Collection](https://www.expedia.ca/Nairobi-Hotels-Sankara-Nairobi.h6470535.Hotel-Information) > > [The Boma Nairobi](https://www.expedia.ca/Nairobi-Hotels-The-Boma-Nairobi.h5366015.Hotel-Information) > > [Nairobi Serena Hotel](https://www.expedia.ca/Nairobi-Hotels-Nairobi-Serena-Hotel.h9864.Hotel-Information) > > [Hotels in Shannonville](https://www.expedia.ca/Shannonville-Hotels.d6292102.Travel-Guide-Hotels) > > [Crowne Plaza Nairobi Airport by IHG](https://www.expedia.ca/Nairobi-Hotels-Crowne-Plaza-Nairobi-Airport.h17595186.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Chattanooga (CHA) to Gulfport (GPT)](https://www.expedia.ca/lp/flights/cha/gpt/chattanooga-to-gulfport) > > [Flights from Phoenix (PHX) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/phx/yyz/phoenix-to-toronto) > > [Flights from Plattsburgh Intl. to NYC-All Airports](https://www.expedia.ca/lp/flights/pbg/nyc/plattsburgh-to-new-york) > > [Flights from Toronto (YYZ) to London (LHR)](https://www.expedia.ca/lp/flights/yyz/lhr/toronto-to-london) > > [Flights from Toronto (YYZ) to Da Nang (DAD)](https://www.expedia.ca/lp/flights/yyz/dad/toronto-to-da-nang) > > [Flights from Edmonton (YEG) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yeg/yvr/edmonton-to-vancouver) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) > > [flights from ottawa rockcliffe airport](https://www.expedia.ca/lp/airports/yro/flights-from-ottawa-rockcliffe-airport) > > [Flights from Vancouver (YVR) to Wuhan (WUH)](https://www.expedia.ca/lp/flights/yvr/wuh/vancouver-to-wuhan) ### Packages > [Punta Cana Vacations](https://www.expedia.ca/Punta-Cana.d601906.Destination-Travel-Guides) > > [Isla Holbox](https://www.expedia.ca/Isla-Holbox.d6046459.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) > > [Royal Tyrrell Museum](https://www.expedia.ca/Royal-Tyrrell-Museum-Drumheller.d6187312.Vacation-Attraction)