Ratings based on 957 Verified Reviews

4.6 out of 5
75% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-May-2019
5 out of 5
by A verified traveller from Levittown, New York

Posted 20-May-2019
This place is one of the best experiences I've had at a resort. Check in is amazing. The "butler" service helped us get taxis for our family staying at other hotels. The breakfast has a lot of different options so you can have different food every morning. The only thing I would change is that first the room with your own spa should be enclosed so people can't walk up to your own jacuzzi and so you can have privacy.
5 out of 5
by A verified traveller

Posted 10-May-2019
Well balanced resort hotel, good food, friendly staff and great facilities.
5 out of 5
by A verified traveller

Posted 26-Apr-2019
Close to beach and activities. Staff warm and friendly. Beautiful place, excellent food. But they are not into walk in for restaurants at all.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Mar-2019
5 out of 5
by A verified traveller

Excellent hotel.

Posted 20-Mar-2019 on Hotels
This hotel is gorgeous and on a beautiful beach with crystal clear water. The staff is extremely professional and attentive. If someone didn't speak English, they immediately got someone who did. Rooms are spacious and very clean. There are about 8-10 restaurants to choose from. Nearby is the underwater observatory and the glass bottom boat. Whether in the underwater observatory or on the glass bottom boat, you see many tropical fish.
5 out of 5
by A verified traveller from Hellertown, PA USA

Posted 5-Mar-2019
This property has lovely grounds right on beach. Lots to do, plenty of dining options and spa services Staff was extremely pleasant and helpful. We tried every restaurant on the property and all were excellent. Our entire stay we felt like we were treated like royalty. Rooms were comfortable and well appointed. Hotel is beautiful and not a speck of dirt ANYWHERE! I was amazed. Again, the staff was also exceptional. I would highly recommend!
1 out of 5
by A verified traveller from Philadelphia

Posted 16-Feb-2019
Breakfast was good. But some staffs discriminate people by nationality. At 9:30pm, they asked some people leave, but accepted new Japanese customers right after.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Feb-2019
5 out of 5
by A verified traveller from Tianjin China

Posted 15-Feb-2019
Not that good at speaking English, but they really try their best to help out the guest!