Title: Mercure Nagano Matsushiro Resort & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3892570&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Nagano Matsushiro Resort & Spa Travelers soak in natural hot springs at this resort near Matsushiro Castle, where relaxation options include karaoke for post-exploration unwinding ## Photo gallery for Mercure Nagano Matsushiro Resort & Spa ![In-room safe, desk, iron/ironing board, free WiFi - Mercure Nagano Matsushiro Resort & Spa (Nagano)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/65cb93db.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - Mercure Nagano Matsushiro Resort & Spa (Nagano)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/1b07573a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous - Mercure Nagano Matsushiro Resort & Spa (Nagano)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/5c34da60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Mercure Nagano Matsushiro Resort & Spa (Nagano)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/9c6c2021.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Mercure Nagano Matsushiro Resort & Spa (Nagano)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/9a4bc472.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Nagano Matsushiro Resort & Spa provides an upscale retreat close to historic sites. Guests enjoy the indoor public bath, hot springs, and sauna facilities. The property offers high-speed WiFi throughout, a spa tub for relaxation, and karaoke for evening entertainment. ## Reviews 8.0 Very good ## Popular amenities - All-inclusive - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Feb. 1 - Feb. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 2 - Feb. 3](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 9 of 9 rooms ### View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view ![Classic Room, Japanese style, 4 Futon beds, Mountain view](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/94e85ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 Futon beds, Mountain view 7.8 Good 10 reviews ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 7 - 4 Twin Futons ### View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View ![Classic Room, 1 Double Bed with Sofa bed, Mountain View](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/195342e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed with Sofa bed, Mountain View 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view ![Classic Room with 2 single beds and 1 sofa bed, Mountain view](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/a65e8f3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 1 sofa bed, Mountain view 8.4 Very good 49 reviews ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 5 - 3 Twin Beds ### View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view ![Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/742e2803.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view 7.0 Good 7 reviews ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 7 - 2 Twin Beds and 2 Twin Futons ### View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) ![Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/1de6a7c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 9 - 2 Twin Beds and 1 Double Sofa Bed ### View all photos for Classic Room, Multiple Beds, Mountain View ![Classic Room, Multiple Beds, Mountain View](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/086914be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds, Mountain View ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 5 - 2 Twin Beds and 1 Double Sofa Bed ### View all photos for Classic Room, 2 Twin Beds, Mountain View ![Classic Room, 2 Single Beds, Mountain View](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/80560415.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Twin Beds, Mountain View ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 5 - 2 Twin Beds ### View all photos for Deluxe Suite, Multiple Beds ![Deluxe Suite, Multiple Beds](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/35bf3a52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Multiple Beds ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 8 - 4 Twin Beds ### View all photos for Classic Room, 2 Twin Beds ![Classic Room, 2 Single Beds](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/bf2d7b71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Twin Beds ### Highlights Air conditioning Heating Refrigerator TV Bidet Shower/tub combination Hair dryer Satellite channels - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Royal-Hotel-NAGANO.h3892570.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Royal-Hotel-NAGANO.h3892570.Hotel-Information) ## About the area Located in Nagano, Mercure Nagano Matsushiro Resort & Spa is in the historical district. Matsushiro Castle and Former Matsushiro Literary and Military School are notable landmarks, and some of the area's activities can be experienced at Sugadaira Ski Resort and Minenoharakogen Ski Area. Looking to enjoy an event or a game? See what's going on at Nagano Olympic Stadium or M-Wave Olympic Memorial Arena. Looking to get your feet wet? canoeing and fishing adventures can be found near the property. [Visit our Nagano travel guide](https://www.expedia.ca/Nagano.dx6127975) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.57151%2C138.20064&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lOeMSCoAKOUuazN6CBrIqP6fLeI=) 1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215 ### What's nearby - Matsushiro Castle 11 min walk \- 0.9 km - Chokoku-ji Temple 11 min walk \- 0.9 km - Sanada House 14 min walk \- 1.2 km - Former Matsushiro Literary and Military School 15 min walk \- 1.3 km - Matsushiro Underground Imperial Headquarters 4 min drive \- 2.1 km ### Getting around - Shinonoi Station 18 min drive - Yudanaka Station 27 min drive ### Restaurants - はま寿司長野篠ノ井店 4 min drive - OYAKI FARM(おやきファーム)BY いろは堂 2 min drive - ドンキホーテ 篠ノ井バイパス店 5 min drive - マクドナルド 4 min drive - ゆで太郎・もつ次郎 篠ノ井バイパス店 6 min drive ## About this property ### Mercure Nagano Matsushiro Resort & Spa Upscale hotel near Nagano Olympic Stadium Located close to Matsushiro Castle and Former Matsushiro Literary and Military School, Mercure Nagano Matsushiro Resort & Spa provides an indoor public bath (no minerals), dry cleaning/laundry services, and a sauna. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a hot tub and a restaurant. Other perks at this hotel include: - Free self parking - Buffet breakfast (surcharge), hot springs on site, and an electric car charging station - A 24-hour front desk, a banquet hall, and a front-desk safe - Guest reviews say good things about the overall condition Room features All 345 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with bidets and shower/tub combinations - TVs with satellite channels - Refrigerators, heating, and desks ### All-inclusive details All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests. ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/58000000/57430000/57428000/57427998/2cdea210.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TENNEN-ONSEN HOTEL LiVEMAX PREMIUM Nagano-ekimae Kurita - Free WiFi - Air conditioning - Laundry - Housekeeping 8.0 Very good 365 reviews CA $57 CA $62 total Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=57427998&PinnedHotelID=57427998&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (JPY 2800 per person)](https://images.trvl-media.com/lodging/2000000/1230000/1228500/1228446/0739d8da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel JAL City Nagano Minaminagano - 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Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children - A restaurant ### Restaurants on site - 四季 ### Things to do - Full-service spa - Hot springs - Sauna ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service ### Full-service spa - Hot tub - Hot/mineral springs - Public indoor bath (no minerals) - Public outdoor mineral hot springs (onsen) - Sauna - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Banquet hall - Built in 1996 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Partially-open bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 1 AM ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from March 23 2026 to March 24 2026 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Shinshu-matsushiro Royal Shinshu-matsushiro Royal Hotel Shinshu-matsushiro Royal Hotel Nagano Shinshu-matsushiro Royal Nagano Shinshu Matsushiro Royal Hotel Royal NAGANO Royal Hotel NAGANO Mercure Nagano Matsushiro & Mercure Nagano Matsushiro Resort Spa Mercure Nagano Matsushiro Resort & Spa Hotel Mercure Nagano Matsushiro Resort & Spa Nagano Mercure Nagano Matsushiro Resort & Spa Hotel Nagano ## Frequently asked questions ### Is Mercure Nagano Matsushiro Resort & Spa pet-friendly? ### How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa? ### How much is parking? ### What time is check-in at Mercure Nagano Matsushiro Resort & Spa? ### What time is check-out at Mercure Nagano Matsushiro Resort & Spa? ### Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa? ### Where is Mercure Nagano Matsushiro Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Nagano Matsushiro Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.8 Location ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 259 8 - Good 222 6 - Okay 108 4 - Poor 43 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### Zhi Jan 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities The buffet, room , staffs and amenities were all awesome ##### Zhi Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### So Wan Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff being "very helpful and nice" is often the most important factor for a great stay. A clean room is a baseline expectation, but having it be "big" is a wonderful bonus that adds to comfort. A "welcome drink & snake every night at the lobby" is a unique and generous touch. It shows the hotel goes the extra mile to create a welcoming atmosphere for guests. ##### So Wan Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Jim Dec 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything! ##### Jim Stayed 4 nights in Dec 2025 ### 8/10 Good #### Mary Jan 10, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times ##### Mary Stayed 1 night in Jan 2026 ### 10/10 Excellent #### WEILI Dec 15, 2025 Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order. ##### WEILI Stayed 4 nights in Dec 2025 ### 4/10 Poor #### Jacquie Dec 9, 2025 Disliked: Cleanliness, amenities, property conditions & facilities A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there. ##### Jacquie Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Joel Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Best accommodations and location for the price. ##### Joel Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Taylor Feb 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were amazing! ##### Taylor Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### David Dec 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay The staff were extremely helpful and the free lounge twice a day was a real bonus ##### David Stayed 3 nights in Dec 2024 ### 8/10 Good #### David Sep 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view. ##### David Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Naoko Aug 29, 2025 The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all. ##### Naoko Stayed 2 nights in Aug 2025 ### 8/10 Good #### Teresa Mar 25, 2025 Liked: Cleanliness, staff & service, amenities Food quality is good, the hotel is a bit old and need to refurnish ##### Teresa Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Yuko Jul 27, 2025 Liked: Cleanliness The room was spacious and comfortable. The facilities are old but clean (though I noticed some water stains in the toilet). The check-in staff was kind and helpful, but the person I spoke with on the phone tried to charge extra for breakfast even though it was already included, which felt unreliable. However, the bath and breakfast were excellent, so I’m satisfied overall and would stay again. ##### Yuko Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Racielle Ann Feb 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice onsen! Quiet and relaxing experience. ##### Racielle Ann Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### joshua Feb 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort. And staff is excellent and multilingual. ##### joshua Stayed 1 night in Feb 2025 ### 8/10 Good #### Alexander Mar 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices. ##### Alexander Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Alfred Mar 7, 2025 Liked: Amenities One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!! ##### Alfred Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Christian Feb 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice onsen hotel for a good price Very nice spacious onsen hotel with shuttle service from Nagano station. Abundant breakfast and dinner. Good reservation system for table if there are many guests, so you don't need to wait in line. Nice lounge with snacks and drinks. ##### Christian Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Jeremy Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains. ##### Jeremy Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Ong Jan 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Has a public onsen and lounge. Room is large, breakfast is delicious. Will be better if they renovate the toilet and have stronger air conditioning ##### Ong Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ryan Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you get the right package l, everyhting in inclusive!! ##### Ryan Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Elvia May 22, 2025 The building is huge, but is old,furniture is old, bathroom hardly any lights. Couch had a stain. The onsen outside the rocks are chipping away n the rocks in the outside are accumulating calcium. Hotel staff very friendly. ##### Elvia Stayed 1 night in May 2025 ### 8/10 Good #### Andrew Apr 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Large hotel with Onsen Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive. ##### Andrew Stayed 3 nights in Apr 2025 ### 8/10 Good #### Hafida Dec 31, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service The hotel was good, but the check-in took long despite 5 people available, but doing things super slow. ##### Hafida Stayed 1 night in Dec 2024 ### 10/10 Excellent #### William Feb 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel and Onsen in Nagano Amazing hotel and spa in Nagano area. About 30mins by bus from Nagano Station to Kandabashi station. Then 2min walk to the hotel. Hotel has an onsen which is great! Lobby has drinks and snacks at different times of the day. Includes unlimited soft drinks, alcohol, tea, coffee, water and snacks. Coin laundry with dryer is available if you need to wash clothes. Great view of the mountains from our room. ![](https://a.travel-assets.com/ugc/hotel-reviews/9C9CC03B62419EA2407326AA0F62A6951DCB24DD1739429721225.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D5372930EAEF385EBB78BD3551767325E0BFE3A61739429721145.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24FCC9E79D3930AB3AEF7C9CC05C4D503900F0991739429720239.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FD90C30C93FFA078755BD71FA1578C41227016851739429720653.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Spa Hotels in Vancouver Island](https://www.expedia.ca/Vancouver-Island-Hotels-Spa-Hotel.0-0-d6058387-tSpaHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Marudi](https://www.expedia.ca/Marudi-Hotels.d2456.Travel-Guide-Hotels) > > [Hotels near Bakery Square](https://www.expedia.ca/Bakery-Square-Hotels.0-l553248633862330379-0.Travel-Guide-Filter-Hotels) > > [Montha Hotel](https://www.expedia.ca/Chiang-Mai-Hotels-Montha-Hotel.h15214281.Hotel-Information) > > [Hotels in Wuzhong](https://www.expedia.ca/Wuzhong-Suzhou-Hotels.0-n6280294-0.Travel-Guide-Filter-Hotels) > > [Motels Bobcaygeon](https://www.expedia.ca/Bobcaygeon-Motels.d6288639-aaMotels.Travel-Guide-Accommodation) > > [Noi Bai Airport Hotel](https://www.expedia.ca/Hanoi-Hotels-Noi-Bai-Airport-Hotel.h11768793.Hotel-Information) > > [SQ HANG GAI HOTEL & SPA](https://www.expedia.ca/Hanoi-Hotels-Silk-Queen-Hotel.h8828788.Hotel-Information) > > [Beach Hotel in Port Richey](https://www.expedia.ca/Port-Richey-Hotels-Beach-Hotel.0-0-d6048137-tBeachHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Šćulci](https://www.expedia.ca/Sculci-Hotels.d3000042831.Travel-Guide-Hotels) > > [Spa Hotels in Downtown Ithaca](https://www.expedia.ca/Downtown-Ithaca-Ithaca-Hotels-Spa-Hotel.0-n906471974748983296-0-tSpaHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Hung Hom Bay](https://www.expedia.ca/Hung-Hom-Bay-Kowloon-Hotels.0-n553248635976397469-0.Travel-Guide-Filter-Hotels) > > [Alpages Madarao](https://www.expedia.ca/Nagano-Hotels-Alpages.h44354293.Hotel-Information) ### Flights > [Flights from San Francisco (SFO) to Oakland (OAK)](https://www.expedia.ca/lp/flights/sfo/oak/san-francisco-to-oakland) > > [Flights from Norden (NOE) to Heraklion (HER)](https://www.expedia.ca/lp/flights/noe/her/norden-to-heraklion) > > [Flights from Yuma (YUM) to Rio Segundo (SJO)](https://www.expedia.ca/lp/flights/yum/sjo/yuma-to-san-jose) > > [Flights from Haida Gwaii](https://www.expedia.ca/lp/flights/3000391365/flights-from-haida-gwaii) > > [Flights from Saskatoon (YXE) to Bang Phli (BKK)](https://www.expedia.ca/lp/flights/yxe/bkk/saskatoon-to-bangkok) > > [Flights from Edmonton International Airport (YEG) to Faaa (PPT)](https://www.expedia.ca/lp/flights/yeg/ppt/edmonton-to-papeete) > > [Flights from gustavo rojas pinilla intl airport](https://www.expedia.ca/lp/airports/adz/flights-from-gustavo-rojas-pinilla-intl-airport) ### Cars > [Rent A Wreck Car Rentals In Mackay Region](https://www.expedia.ca/Rent-A-Wreck-Car-Rentals-In-Mackay-Region.d553248635975858549-c33.Car-Rental-Guide-Suppliers) ### Packages > [Beresford Vacations](https://www.expedia.ca/Beresford.d603056.Destination-Travel-Guides) ### General > [Visit Kinino](https://www.expedia.ca/Kinino.dx3000315900)