Title: Hotel Sierra Resort Hakuba - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Sierra Resort Hakuba Hotel with 2 restaurants, near Tsugaike Ski Resort ![Public bath](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/dee0efd1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (JPY 2200 per person)](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/0aff828b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/0c5a2c4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/86a1a2ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/36562525.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Hakuba Iwatake and Hakuba Norikura Onsen Ski Resorts, this mountain retreat offers garden views, a seasonal outdoor pool, spa services, and dining at two restaurants serving breakfast and Chinese cuisine. The lobby has a fireplace, free newspapers, and laundry facilities. 9.4 Exceptional ## Popular amenities - - 24/7 front desk - Pool - Laundry - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Grand Twin Room, Non Smoking](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/1ed0cc3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Twin Room, Non Smoking 9.6 Exceptional 4 reviews ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 344 sq ft - Sleeps 2 - 2 Twin Beds ![Grand Double Room, Non Smoking](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/b2da73a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room, Non Smoking 8.8 Excellent 5 reviews ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 344 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/cb66ca2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 559 sq ft - Sleeps 4 - 4 Twin Beds ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/cb66ca2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed) ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 559 sq ft - Sleeps 5 - 4 Twin Beds and 1 Twin Sofa Bed ![Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/43045d63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Non Smoking ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 614 sq ft - Sleeps 6 - 4 Twin Beds OR 1 Double Sofa Bed ![Executive Suite, Non Smoking | Living area](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/10e77f18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Non Smoking ### Highlights Air conditioning Refrigerator HDTV Premium bedding Pillowtop bed Down duvet Blackout drapes/curtains Hair dryer - 614 sq ft - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.73457%2C137.86198&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gT-67m4NBnWA4hxvaE7jJx0C5-I=) 14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301 #### What's nearby - Tsugaike Ski Resort - 19 min walk - 1.6 km - Saera ski resort Oze - 19 min walk - 1.6 km - Hakuba Iwatake Ski Resort - 2 min drive - 2.1 km - Iwatake Onsen - 3 min drive - 2.7 km - Hakuba Happo-One Ski Area - 7 min drive - 6.0 km #### Getting around - Hakuba Station - 9 min drive #### Restaurants - ‪岩岳スカイアーク Iwatake Sky Arc - ‬12 min drive - ‪THE CITY BAKERY - ‬12 min drive - ‪ホワイトプラザ - ‬3 min drive - ‪Blue Star Hotel - ‬3 min drive - ‪ちるみん - ‬3 min drive ## About this property ### Hotel Sierra Resort Hakuba Upscale hotel near Tsugaike Ski Resort Located close to Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort, Hotel Sierra Resort Hakuba provides an indoor mineral hot spring (onsen), a terrace, and a garden. For some rest and relaxation, visit the 5 hot springs. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a playground and laundry facilities, guests can connect to free in-room WiFi. Other perks include: - A seasonal outdoor pool - Free self parking - Limo/town car service, buffet breakfast (surcharge), and hot springs on site - Multilingual staff, table tennis, and a billiards/pool table Room features All 74 rooms have comforts such as premium bedding and heated floors, in addition to thoughtful touches like free WiFi and air conditioning. Extra amenities include: - Pillowtop mattresses and down comforters - Bathrooms with deep soaking tubs and toilets with electronic bidets - 32-inch HDTVs with cable channels and DVD players - Heated floors, refrigerators, and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/16000000/15460000/15452600/15452536/9726c400.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 193 reviews CA $279 CA $341 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=15452536&PinnedHotelID=15452536&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite](https://images.trvl-media.com/lodging/105000000/104300000/104294700/104294662/c28126c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL LA VIGNE HAKUBA by Onko Chishin Hakuba - Kitchen - Washer - Dryer - Parking included 10 Exceptional 10 reviews CA $635 CA $699 total Nov 25 - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 24 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=70994054&PinnedHotelID=70994054&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/22000000/21650000/21641200/21641163/ec1ae243.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Ryujin Onsen RYOKAN SUI Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 37 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=21641163&PinnedHotelID=21641163&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served](https://images.trvl-media.com/lodging/41000000/40100000/40091200/40091189/3acc59ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Sunvalley Hotel Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 33 reviews CA $195 CA $215 total Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=40091189&PinnedHotelID=40091189&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5280000/5271800/5271776/7fe0b2b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Green Plaza Hakuba Otari - Hot tub - Spa - Parking included - Free WiFi 8.0 Very good 62 reviews CA $163 CA $205 total Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5271776&PinnedHotelID=5271776&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15240000/15230500/15230457/7c3c630a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Restaurant & Hotel Traumerei Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 12 reviews CA $236 CA $286 total Dec 10 - Dec 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=15230457&PinnedHotelID=15230457&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18420000/18413900/18413841/9dbeeb94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Märchen House Hakuba - Spa - Parking included - Free WiFi - Restaurant 9.4 Exceptional 9 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=18413841&PinnedHotelID=18413841&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Ski shuttle nearby - Limo/town car service - Free self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 per person - 2 restaurants - Coffee and tea in common areas - Hosted evening meal available daily for a fee of JPY 8,800; reservation required - Snack bar/deli ### Restaurants on site - 白馬飯店 ### Things to do - 5 hot springs - Billiards/pool table - Karaoke - Playground - Seasonal outdoor pool - Ski passes - Ski storage - Table tennis ### Family friendly - DVD player - In-room refrigerator - Laundry facilities - Playground - Seasonal outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Garden - In the mountains - Terrace ### Spa - 5 hot springs - Hot springs open from 6:00 AM - 1:00 PM - Hot springs water temperature - 109 ºF - In-room massages - Public indoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - 2 floors - 3 buildings - Banquet hall - Built in 1995 - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillowtop mattress - Premium bedding ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Toilet paper - Toilet with electronic bidet - Towels provided ### Entertainment - 32-inch LCD TV with cable channels - DVD player ### Food and drink - Coffee/tea maker - Electric kettle - Refrigerator ### More - Air conditioning (climate-controlled) - Heated floor - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 8:00 PM Late check-in subject to availability ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are available for JPY 1500.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 2200 per person - Crib (infant bed) fee: JPY 1500.0 per day - Hosted evening meal: JPY 8800 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from July to August Hot springs access available from 6:00 AM to 1:00 PM The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Sierra Hakuba Sierra Resort Hotel Hakuba Sierra Resort Hakuba Hotel Hakuba-Mura Hotel Sierra Resort Hakuba Hotel Sierra Resort Sierra Resort Hakuba Hakuba Hotel Sierra Resort Hakuba Hotel Hotel Sierra Resort Hakuba Hakuba Hotel Sierra Resort Hakuba Hotel Hakuba ## Frequently asked questions ### Does Hotel Sierra Resort Hakuba have a pool? > Yes, this property has a seasonal outdoor pool. ### How much does it cost to stay at Hotel Sierra Resort Hakuba? > As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Sierra Resort Hakuba on Dec 14, 2025 start from CA $284.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Nagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Sierra Resort Hakuba pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Hotel Sierra Resort Hakuba? > Check-in start time: 3 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Sierra Resort Hakuba? > Check-out is at 10 AM. ### Where is Hotel Sierra Resort Hakuba located? > Situated in the mountains, this hotel is within 3 mi (5 km) of Tsugaike Ski Resort, Hakuba Iwatake Ski Resort, and Hakuba Norikura Onsen Ski Resort. Happo-one Adam Gondola and Hakuba Koruchina Ski Area are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Sierra Resort Hakuba Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.4 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 105 8 - Good 37 6 - Okay 6 4 - Poor 1 2 - Terrible 0 ### 10/10 Excellent #### Tariq Mar 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great property, staff and experience ##### Tariq Stayed 5 nights in Mar 2024 ### 8/10 Good #### Kiara Apr 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though. ##### Kiara Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Drew Feb 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service. ##### Drew Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Marcello Mar 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well. ##### Marcello Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Mazen Mar 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Love the Onsens The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon. ##### Mazen Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Magdalena Jan 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing. ##### Magdalena Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Verified traveller Nov 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything is perfect. One of the best hotels I have been visited! ##### Verified traveller Stayed 1 night in Nov 2023 ### 8/10 Good #### Norio Mar 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby ##### Norio Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Erin Feb 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend. ##### Erin Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Verified traveller Feb 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again. ##### Verified traveller Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Yuanze Jan 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba. ##### Yuanze Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### qq Jan 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience. ##### qq ### 10/10 Excellent #### Jayson Mar 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back! ##### Jayson Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Wing hei Jan 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Low density, comfortable and relaxing environment ##### Wing hei ### 8/10 Good #### Michael Jan 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good, ##### Michael Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Mia Jan 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back! ##### Mia Stayed 4 nights in Jan 2024 ### 6/10 Okay #### Kim Leong Mar 5, 2025 Liked: Cleanliness, staff & service Disliked: Amenities I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest). ##### Kim Leong Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Christopher, Edmonton Jan 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again. ##### Christopher Stayed 4 nights in Jan 2023 ### 8/10 Good #### Mercy A Mar 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience. ##### Mercy A Stayed 2 nights in Feb 2025 ### 8/10 Good #### Corey Jan 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable. ##### Corey ### 10/10 Excellent #### 哲 Nov 1, 2025 Liked: Cleanliness, staff & service, amenities 庭が美しいです。 お風呂が泉質、雰囲気ともにとても良い。 中華のスタンダードとフレンチのプレミアムをいただきました。 中華は繊細な盛り付けで見た目も美しく味もとても美味しかったです。 ラウンジでワインを頂けるのも嬉しいです。 空き時間にビリヤードを楽しみました。 お部屋や廊下にカメムシが迷い込んでいたこともありましたが凍結スプレーで撃退しました笑 周りの景色が美しく、喧騒から離れてゆったり過ごすことができました。ありがとうございました。 ##### 哲 Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Mandy Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 住宿舒適 服務態度非常好 ##### Mandy Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### YUKARI Jul 21, 2024 Liked: Property conditions & facilities, room comfort #### 自然豊かで最高に癒されます 今まで泊まったホテルの中で、程よく高級感もあり、お部屋は広く清潔ホスピタリティーもよく大満足！！ 子ども連れにおすすめです。 また必ず来たいと思うホテルです❣️ ##### YUKARI Stayed 1 night in Jul 2024 ### 10/10 Excellent #### tatsuya Jul 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 口コミがよかったので今回初めて泊まりました。 温泉も快適で、室内もきれいに整っており、ストレスなく過ごすことができました。 また冬に泊まることができればなと思ってます。 ##### tatsuya Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Verified traveller Jan 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 추천합니다. 숙소가 자연친화적이고 직원 모두가 우리의 편안한 여행을 위해 노력해 주었습니다. 곳곳의 자그마한 배려가 너무나 좋은 기억으로 남네요! 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