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Rating 10 - Excellent. 294 out of 488 reviews" "
10 - Excellent
294
Rating 8 - Good. 117 out of 488 reviews" "
8 - Good
117
Rating 6 - Okay. 38 out of 488 reviews" "
6 - Okay
38
Rating 4 - Poor. 22 out of 488 reviews" "
4 - Poor
22
Rating 2 - Terrible. 17 out of 488 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Emerald
Travelled with family, Travelled with family and small children
Second stay when visiting Lufkin Tx . Cleanest hotel I have stayed in Lufkin Tx. Easy check in and easy check out process . Nice breakfast and was given water upon check in. Also has a nice gym enjoyed my stay.
Emerald
Stayed 1 night in Mar 2024
4/10 Poor
Jillian
Travelled with family
Mar 16, 2024
So I rent an handicap accessible room and what they considered accessible is very far off the standards of an accessible room. The shower floor was so slick I couldn’t stand in it, and as far as being a roll in shower I guess you could once you got over the 2 inch lip, but then you would have had to lift the chair up to get past the toilet.very disappointed in what I got versus what I paid for.
Alicia was very pleasant and informative during check-in. Room & restroom is clean.
Small refrigerator was defrosting. Fingers crossed it turns back on.
The room was big with 2 king size beds. The shower was walk in with a shower chair. The parking was just outside the room by the window. It was very quiet and we slept very well. It was convenient to every place in town we went to. It was very well priced.
Great choice!
Very clean, coffee/tea in the lobby, little outdoor pool.
Comfy beds (yay for their mattress toppers)
Check in was great, the guy at the front desk (I forget the name, started with J) was a sweetheart (offered hot water for my tea because it wasn’t boiling hot)
Breakfast was good, eggs were better than your average hotel (whatever they do - they did it right), they have TX shape waffle maker too :)
The front desk employees were not very friendly. The housekeeping staff does not knock before entering she just walked in on us. Web description shows theres a hottub but there is not. Very nice and clean hotel with good beds and cold ac.
Not a luxury hotel inspite of price. Not a comfortable chair anywhere but the bed was nice. Very complete breakfast buffet, guest laundry, and exercise room. Not a fan of their TV offering as the cable service did not have a guide so you need to flip through all 100 channels to see what is showing. So, nothing fancy but friendly staff, clean facilities, and most desired services.
Check-in was an hour wait after I was told 15-20 minutes. Then they said the room was ready but had to wait another 10 minutes for them to get my keys. Then, there was no cart available for me to haul my belongings to my room (another 15 minute wait).
The lady that prepared breakfast in the morning was the bright spot. She always spoke, everything was clean and well prepared.
On a very noisy highway and was hard to get a good nights sleep - a lot of truck traffic using jake brakes.