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Reviews of Best Western Plus Crown Colony Inn & Suites

2.5 out of 5
Best Western Plus Crown Colony Inn & Suites
3211 S 1st Street, Lufkin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 481 out of 717 reviews" "
Rating 8 - Good. 175 out of 717 reviews" "
Rating 6 - Okay. 30 out of 717 reviews" "
Rating 4 - Poor. 23 out of 717 reviews" "
Rating 2 - Terrible. 8 out of 717 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robyn is the best!! She always takes care of us!!
Stayed 1 night in Mar 2024

10/10 Excellent

Reyna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the front, she is really nice!!
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stat at BWCC Lufkin. Friendly staff, clean and safe. Restaurants within walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Marie, Mansfield

Travelled with family, Business traveller
If you have no other options like we did it's better than a Motel but not much. Some of the towels in the room were dirty. The room was right by the entrance and was loud. The power in the hotel went out. You could hear the staff complaining.
Stayed 1 night in Mar 2024

10/10 Excellent

Sheldon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful, clean and had everything we could have asked for. No issues and the breakfast was wonderful.
Stayed 1 night in Feb 2024

4/10 Poor

Erica

Disliked: Property conditions & facilities
Construction was inconvenient, my room had areas which needed repair. Perhaps the area should been closed by zones for repairs.
Stayed 1 night in Feb 2024
Response from Bianca on Mar 1, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked the room just for the jetted tub. Upon getting into the room and filling the tub it was apparent the tub didn’t work. The front desk person came to look with the maintenance man on the phone. Nothing was done and nothing was fixed. I paid $180 just for the use of the tub. Was told I’d receive a discount due to the tub not working and the inconvenience. I received a whopping $20 off. What a joke. It’s just a standard room without the tub but I was charged well over standard rack rate.
Stayed 1 night in Feb 2024
Response from Khia on Feb 15, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel…
Stayed 2 nights in Feb 2024

8/10 Good

grzegorz

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, fair price .
Stayed 1 night in Feb 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay here again!!
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Becky

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Front desk staff very efficient and kind.
Stayed 1 night in Jan 2024

10/10 Excellent

Jehu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Angiolett

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

michael e

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, comfortable beds and good breakfast with a variety of options. I highly recommend it.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean. Nice new carpet. The breakfast was a feast. Good and fresh. Staff very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay :)
Stayed 1 night in Dec 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property but don’t expect to connect.
Property is nice. I’ve stayed there many times. Evening front desk staff very nice and welcoming. Only big down side is that cell/wifi reception is really bad!
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Travelled with partner
Liked: Staff & service
Guests were extremely noisy late into the night and the hotel needs some updating.
Stayed 3 nights in Dec 2023

10/10 Excellent

ROSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
People at desk were very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Clean, quiet and spacious room, friendly and helpful staff. Hotel was neat and organized. Will definitely stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, friendly staff, clean property and rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, area dining & shopping. Clean & modern decor
Stayed 1 night in Nov 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joyce E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas Crew
I have stayed at this Hotel before and it is very nice clean staff is very respectful and helpful and courteous. Check in was very easy as well. The breakfast is very good and the coffee is wonderful. I give them 5 stars!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cookies : )
Stayed 2 nights in Oct 2023

6/10 Okay

John

Good breakfast
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Overall, our stay was good. The rooms were clean, but there were baby roach bugs in the bathroom. The ceiling fan was a very nice amenity, however, there are NO USB PORTS to charge your phones and NO HAIRDRYER. Breakfast was decent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Loretta, Raleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yvette was extremely helpful and provided excellent customer service.
Stayed 1 night in Oct 2023

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
It's very nice
Stayed 1 night in Oct 2023

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ALAN

It was quite a clean
Stayed 1 night in Oct 2023

10/10 Excellent

debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jessie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Quiet and comfortable.
Stayed 1 night in Sep 2023

4/10 Poor

Christine, Payson

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in the bathroom and on the walls in our room. Was noisy with kid noise, not something the hotel could help. Staff were friendly and welcoming. When we got to breakfast there was nothing left but when we asked, they were quick to replenish.
Stayed 1 night in Jul 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet while we were there. Staff provided a nice experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by
Stayed 1 night in Sep 2023