Body treatments, hydrotherapy, hot stone massages, deep-tissue massages

Reviews of Mystic Marriott Hotel and Spa

4 out of 5
Mystic Marriott Hotel and Spa
625 North Rd, Groton, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1003 reviews" "
Rating 8 - Good. 223 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just no light but staff came to fix it. no hair dryer but staff brought it to the room
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Great staff, beautiful place. Would come here again!
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Dear Leslie, Thank you for the kind review. It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Mystic Marriott Hotel & Spa; we look forward to seeing you soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 7, 2024
Dear Paul, Thank you for the positive review and for recognizing our hotel. Your review was a pleasure to read, and we are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Thank you for being our guest. We look forward to welcoming you back to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

8/10 Good

Anna, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent except for the food.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Anna, Thank you for taking the time to leave feedback regarding your visit. We are glad you enjoyed your overall stay with us and liked our beautiful property. However, we regret any issues you had while dining with us. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 1, 2024
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Mystic Marriott Hotel & Spa; we hope to see you again soon. Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and well kept. The lobby bar is very cozy with amazing food!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 1, 2024
Dear Pete, Thank you for your kind words and for highlighting the cleanliness of our hotel. We are delighted to read how much you enjoyed your time at the Mystic Marriott Hotel & Spa. We love hearing about your great experience at the Lobby Bar and savoring our Food Menu. Thank you once again for your feedback, and we hope to have you stay with us again soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 29, 2024
Dear Lori, We're thrilled you had an amazing experience at Mystic Marriott Hotel & Spa! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,Cindy JonesFront Office Manager

8/10 Good

Phylis

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful property... well maintained. Excellent front desk experience... Helmsman Restaurant staff attentive and great food... Olivia is a gem!...however their housekeeping in guest rooms leaves much to be desired. We ordered room service for breakfast... 2 children, 2 adults.... alerted front desk that one of the beds linens got some food stains... returned to room 5 hours later... beds were made, soiled sheet was still on bed, floor still had crumbs from breakfast room service.... I don't understand how a bed was made with visible food stains, clearly mentioned to front desk prior to our leaving for the day. Perhaps the expectation was too high... I don't sleep on soiled sheets, and food crumbs that are quite visible on a dark tiled floor should've been vacuumed or swept... overall the pool was lovely, lobby welcoming and clean.... but housekeeping is a major part of hospitality.... otherwise I would definitely have rated 5 stars....
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 27, 2024
Dear Phylis, We are delighted to read about your positive experience at Mystic Marriott Hotel & Spa! Thank you for highlighting our beautiful property, excellent front desk service, and attentive staff at the Helmsman Restaurant, especially Olivia. We apologize for any inconvenience caused by the housekeeping oversight and appreciate your feedback. Your satisfaction is our priority, and we hope to welcome you back for an even better stay in the future.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 10, 2024
Dear James, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 19, 2024
Dear Alanna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great Customer Service
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 12, 2024
Dear Aaron, Thank you for your excellent review of Mystic Marriott Hotel & Spa. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We look forward to welcoming you back! Best regards,Cindy JonesFront Office Manager

8/10 Good

Yoichiro

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 12, 2024
Dear Yoichiro, We appreciate you leaving your kind rating for Mystic Marriott Hotel & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Cindy JonesFront Office Manager

8/10 Good

tracey

Travelled with family
Liked: Staff & service
This property was nice and clean. I had one issue and it was resolved quickly.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 12, 2024
Dear Tracey, Thank you for choosing Mystic Marriott Hotel & Spa. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to welcome you back soon for another enjoyable stay.Best regards,Cindy JonesFront Office Manager

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities
Spa was great! Room service quick and good quality food.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Dear Lynn, Thank you for choosing Mystic Marriott Hotel & Spa. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Vadim, Danbury

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 9, 2024
Dear Vadim, Thank you for being our guest at Mystic Marriott Hotel & Spa. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Jodie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in good shape , the room was an 8 out of 10 as the bathroom was not thoroughly cleaned . This is our second time there and the first time the bathroom had remnants of the prior people so we are hoping our third visit will not have this issue- Respectfully, Jodie O’Keefe
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 4, 2024
Dear Jodie, Thank you for your feedback on your recent stay at Mystic Marriott Hotel & Spa. We appreciate your return visits and value your comments. Please accept our sincere apologies for any oversight of the bathroom's cleanliness. Rest assured, we take your concerns seriously and are committed to ensuring your next visit surpasses expectations. We look forward to hosting you again for an improved experience.Best regards,Cindy JonesFront Office Manager

6/10 Okay

Shaun

Room service tray was left in hallway for more than 24 hours. Asked staff about it and they didn’t do anything.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 5, 2024
Dear Shaun, Thank you for sharing your experience at our hotel. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Christiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got this stay at a great rate for a night to go to a show at Mohegan Sun. Great hotel! Friendly staff! Only issue was that pictures suggested there’s a hot tub for guests and the hot tub has since been tiled over, leaving only the pool, which we weren’t particularly interested in. Also — if you dine at the Helmsman restaurant attached to the hotel — don’t expect a mimosa during brunch. Otherwise — a great stay!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 1, 2024
Dear Christiane, Thank you for choosing Mystic Marriott Hotel & Spa and sharing your experience. Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, receiving positive comments from our guests is always lovely, and we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you, and we hope to see you again soon!Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Deanna

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 20, 2024
Dear Deanna, Thank you for the fabulous rating. We are thrilled we met your expectations for a fantastic stay at Mystic Marriott Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to the area.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 28, 2024
Dear JoAnne, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Mystic Marriott Hotel & Spa.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and spa was amazing
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Dear Claudia, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay at Mystic Marriott Hotel & Spa. We hope to have the pleasure of doing so again on your next visit to Mystic.Best regards,Cindy JonesFront Office Manager

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel. Excellent spa and offerings. The only complaint is the noise level. The walls were thin and the television in the room above could be heard as well as anyone in the neighboring rooms or hallway. Would still stay here again.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Dear Mary, Thank you for being our guest at Mystic Marriott Hotel & Spa. We're thrilled that you found our hotel exceptionally clean during your stay. However, we apologize for the noise from other guests inconveniencing you. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate team members. It was a true pleasure to have you as our guest, and we hope to see you again soon!Best regards,Cindy JonesFront Office Manager

6/10 Okay

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Dear Gabrielle, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Allyson, PAtchogue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 23, 2024
Dear Allyson, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Restaurant was pricy
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 20, 2024
Dear Jody, It is a pleasure to read your fantastic review of the Mystic Marriott Hotel & Spa. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit Mystic.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Shantanique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. The staff was friendly and helpful. Loved how there’s a restaurant and bar. Enjoyed the pool and etc
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 20, 2024
Dear Shantanique, Thank you for choosing the Mystic Marriott Hotel & Spa for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We hope you will make us your home the next time you are in this area.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Dear Sarah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Mystic Marriott Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the ambiance and decor byt room was nit sound proof.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 12, 2024
Dear Samantha, Thank you for being our guest at Mystic Marriott Hotel & Spa. We are glad our refreshing approach to decorative details added to the enjoyment of your visit. It was a true pleasure to have you as our guest, and we hope to see you again soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, went for tournament at Mohegan Sun, the hotel stay at Mystic added a self care element. Great gym. Nice pool. Everything cared for by the staff.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 12, 2024
Dear Elizabeth, It is a pleasure to read your fantastic review of the Mystic Marriott Hotel & Spa. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit Mystic.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Carolina

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Dear Carolina, Thank you for choosing Mystic Marriott Hotel & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Paula

Stayed 2 nights in Jan 2024
Response from Front Office Manager on Mar 21, 2024
Dear Paula, We are thrilled you had an excellent stay at Mystic Marriott Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Erin

Stayed 1 night in Jan 2024
Response from Front Office Manager on Mar 21, 2024
Dear Erin, We are thrilled you had an excellent stay at Mystic Marriott Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice rooms. Resturant was great and nice has a Starbucks inside for the Mrs
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 3, 2024
Dear Michael, We are thrilled you had an excellent stay at Mystic Marriott Hotel & Spa, and we appreciate the fantastic review. We are delighted to know that you liked your room and the service at our restaurant. We also appreciate your positive review about the presence of Starbucks inside our property. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa! Rooms really nice and beds very comfortable.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Dear Lisa, It is a pleasure to read you enjoyed an excellent spa experience. We are proud of our attentive, well-trained staff, who love pampering our spa guests. We will share your nice comments with them in appreciation of their service excellence. We are delighted you loved our comfortable beds and clean, well-appointed rooms. We enjoyed having you as our guest at Mystic Marriott Hotel & Spa, and we hope to see you again on your next visit.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Dear Isabel, Thank you for the generous recommendation of Mystic Marriott Hotel & Spa. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope to see you again soon on your next visit to Mystic.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 16, 2024
Dear Sheila, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, renovated, modern and what I love the most is that there was no carpet in the room.
Stayed 1 night in Jan 2024
Response from Cindy Jones Front Office Manager on Jan 13, 2024
Dear Diana, We thoroughly enjoyed reading your kind remarks about our beautiful property! Our goal at Mystic Marriott Hotel & Spa is to provide outstanding service in all areas of our hotel, and it is great to know that our efforts make a difference. Your compliments will be shared with everyone so we can thank them personally for their hard work. Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Marlowe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cindy Jones Front Office Manager on Jan 12, 2024
Dear Marlowe, We are happy you chose Mystic Marriott Hotel & Spa for your recent visit to the city and had a wonderful time with us. Thank you for your generous rating. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Jean, Eastchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 10, 2024
Dear Jean, We are happy you chose Mystic Marriott Hotel & Spa for your recent visit to the city and are glad you had a wonderful stay. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,Cindy JonesFront Office Manager

2/10 Terrible

Jessica Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe. Staff do not know how to control guests at all. Guests were unruly and threatening. Worst hotel experience I’ve ever had
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 10, 2024
Dear Jessica Christine, Thank you for being our guest and sharing your experience. We apologize for the issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable experience. Please know our top priority is the safety and security of our guests, and we will address this with our team members. We hope you will allow us to serve you better in the future. We look forward to welcoming you again for the comfortable stay you deserve!Best regards,Cindy JonesFront Office Manager

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 25, 2024
Dear John, Thanks for the outstanding rating! We are delighted your time at Mystic Marriott Hotel & Spa was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

sina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 10, 2024
Dear sina, Thank you for choosing Mystic Marriott Hotel & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 10, 2024
Dear Rhonda, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Mystic Marriott Hotel & Spa and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 3, 2024
Dear Robert, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Mystic Marriott Hotel & Spa soon!Best regards,Cindy JonesFront Office Manager

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 3, 2024
Dear lee, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Mystic Marriott Hotel & Spa. We'd love to host you again someday for yet another unforgettable visit.Best regards,Cindy JonesFront Office Manager

6/10 Okay

Brittany

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 31, 2024
Dear Brittany, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 31, 2023
Dear Mark, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Mystic Marriott Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Best regards,Cindy JonesFront Office Manager

4/10 Poor

Kelly

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Incidents
My daughter fell on the pool deck. She cut her foot but was ok. My other daughter slipped and fell in the bathroom outside of the pool. There was water all over the floor which caused it to be slippery. She came very close to hittting her head in the toilet bowl.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Dear Kelly, We are truly sorry to hear about the incidents your daughters experienced during your stay. The safety and well-being of our guests are paramount, and we take this matter seriously. We regret any inconvenience experienced and will address this matter with our team to prevent similar incidents in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Colleen

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Dear Colleen, We are thrilled you had an excellent stay at Mystic Marriott Hotel & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Cindy JonesFront Office Manager

10/10 Excellent

Wilfredo

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 14, 2024
Dear Wilfredo, We are thrilled you had an excellent stay at Mystic Marriott Hotel & Spa, and we appreciate the fantastic rating. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,Cindy JonesFront Office Manager