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Reviews of Hampton Inn & Suites Myrtle Beach/Oceanfront

3 out of 5
Hampton Inn & Suites Myrtle Beach/Oceanfront
1801 S Ocean Boulevard, Myrtle Beach, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no restaurant as advertised and literally no where to get a drink other than a food truck by the pool that closed at 4. Also no where to get anything to eat. The staff was unaccommodating and seemed irritated to be at work. There was advertised 2 hot tubs and 3 pools. 1 hot tub was out of service and roped off with caution tape which was very attractive, the other was leaking and had to be closed while we were there. That also closed one whole side of elevators. The other elevators had issues with knocking everyone's floor selections off when it hit the 3rd floor. That was a nice touch. I rode the elevator 3 times to get to my floor upon arrival, a nice touch. We had to listed to jack hammering for the only day we were there in the parking deck.
Stayed 1 night in Apr 2024

10/10 Excellent

Christiane

Really good
Stayed 2 nights in Apr 2024
Response from kh on Apr 17, 2024
Thank you for your feedback!

6/10 Okay

Joe, Ladson

Travelled with group
Liked: Cleanliness, staff & service
I always use this hotel, but this trip, couldn't enjoy using the balcony because someone above us was smoking cigarettes and marijuana, told the night attendant nothing was done, so had to keeptbalcony door closed,
Stayed 2 nights in Apr 2024
Response from jg on Apr 17, 2024
Thank you for your feedback!

6/10 Okay

Simone

Travelled with partner
Liked: Cleanliness
We booked an ocean front queen room for our anniversary weekend. One of the main reasons I picked this property over others in the area was the hot tub. We were not able to use the hot tub not even once in 3 days. It was always full of children. The kids (10 on average) were there from opening until 10 PM closing. Since the temperatures were in the 60s, most of the kids played in the hot tub instead of the kid’s pool or the lazy rivers. The elevators took a few minutes and are shared with staff and cleaning carts. There’s only one breakfast area for 2 gigantic buildings and always had a long line unless you came before 7AM. The property is undergoing renovations and is becoming beautiful and classy. The rooms are tastefully decorated and overall clean, except the bathtub which had previous guest’s hair. The spout had a constant leak and the shampoo and shower gel containers were empty. The desk staff were kind enough to provide us with small sized shampoos and gels. The balcony and chairs were clean and well kept. The view from the 7th floor was perfect. We were in a room that had an adjoining door to the next room, so we could hear all of their conversations up to midnight. The TV should have a white noise channel to help drown noises. Overall I feel that I overpaid for this stay.
Stayed 2 nights in Apr 2024
Response from kh on Apr 15, 2024
Thank you for your feedback!

8/10 Good

Galilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jh on Apr 15, 2024
Thank you for your feedback!

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from das on Apr 15, 2024
Thank you for your feedback!

2/10 Terrible

Shaquinta, Farmville

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was not what I paid for. The pool was not really inside so the kids did not get to enjoy it. They gave us double beds as asked for but no kitchen nor living room as shown when we reserved.
Stayed 3 nights in Apr 2024
Response from kh on Apr 10, 2024
Thank you for your feedback!

10/10 Excellent

Cesar

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Apr 2024
Response from kh on Apr 10, 2024
Thank you for your feedback!

4/10 Poor

Jince

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from kh on Apr 10, 2024
Thank you for your feedback!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was under construction while we where there causing a bit of confusion on how to get around but after a bit it was ok. Beach was nice
Stayed 1 night in Mar 2024
Response from kh on Apr 6, 2024
Thank you for your feedback!

10/10 Excellent

Sonia

Travelled with family
Loved the view from my room. Clean and spacious room. Disliked hearing the staff yelling at each other.
Stayed 5 nights in Mar 2024
Response from kh on Apr 6, 2024
Thank you for your feedback!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, the environment was quiet, and the rooms were spacious and clean!
Stayed 2 nights in Mar 2024
Response from kh on Apr 6, 2024
Thank you for your feedback!

6/10 Okay

Abigail

Travelled with family
Disliked: Staff & service, property conditions & facilities
The outdoor pool were not working although they advertise that all poolls are open during construction. The half indoor pools were disgusting.
Stayed 2 nights in Mar 2024
Response from kh on Apr 6, 2024
Thank you for your feedback!

10/10 Excellent

kishea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived earlier than my check in and was very tired. The young man working at the front desk was amazing. He found a room that was ready and allowed me to check into that one. I was very Happy because I just wanted to shower and get into bed. He was wonderful and went above and beyond to help me.My stay was great and I look forward to coming back again.
Stayed 3 nights in Mar 2024
Response from kh on Mar 31, 2024
Thank you for your feedback!

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing some renovations, but it was very clean, the staff was super friendly and all areas are wheel chair accessible. We enjoyed our stay.
Stayed 5 nights in Mar 2024
Response from kh on Mar 16, 2024
Thank you for your feedback!

10/10 Excellent

James

Travelled with family
We had a great stay. The room was comfortable and nice to have the one heated pool and hot tub. Staff was nice.
Stayed 3 nights in Mar 2024
Response from kh on Mar 14, 2024
Thank you for your feedback!

2/10 Terrible

John

Very disappointing stay in what was a long weekend vacation for my wife and I. We have stayed at other Hampton Inn locations previously before and expected it would be a good fit. Our entry was delayed by hours after arrival because room was not ready . Our request to transfer from a ‘box room’ / small room with no view to one with a view of beach could not be accommodated because we had booked through a 3rd party , even though we wanted to pay the difference . Housekeeping should have been every other day but was not facilitated until day 4 when we went to front desk and requested directly. We placed a request for an early morning call on day of departure which was not received . Construction was on going in ground floor and pool area which was noisy. Overall it was a really poor customer service experience. The dining room staff and food were excellency. The hotel over all was in a beautiful location and was well presented .But the experience on matters outlined left a bad taste and we would not be recommending. It felt that because we had booked through Expedia we were 2nd class citizens .
Stayed 4 nights in Feb 2024
Response from kh on Mar 14, 2024
Thank you for your feedback!

8/10 Good

Angela

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from kh on Mar 14, 2024
Thank you for your feedback!

6/10 Okay

Lee

Disliked: Cleanliness, property conditions & facilities
The front desk attendant told me that it is not safe to walk to the nearest restaurant that’s 3/4 mile away. The carpet in the room was stained and the police were called to the property next door at 5:00 am. Breakfast was very good and the area was clean. Easy access to the beach and the pools will be nice after construction has them opened again
Stayed 1 night in Feb 2024
Response from Tristin on Mar 2, 2024
Thank you for your feedback! We at the hotel would like to apologize for any inconvenience you had at the hotel. We hope you’ll choose to stay with us again so we can make your stay better then the last!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
View.
Stayed 1 night in Feb 2024
Response from Tristin on Mar 2, 2024
Thank you for your feedback! We hope you’d choose to stay with us again so we can make your stay better!

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unsafe hookers in parking lot construction going on in half the parking area hot water did not work I won’t be back
Stayed 3 nights in Feb 2024
Response from Tristin on Mar 2, 2024
Hello, we at the hotel would like to apologize for any inconvenience you may have experienced at the hotel. We hope you’d choose to stay with us again so we can make it right, thank you!

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like getting charged a pet fee per dog. Breakfast was just ok. Could he better.
Stayed 3 nights in Feb 2024
Response from Tristin on Mar 2, 2024
Hello, we’re sorry for the inconvenience. We hope you’ll choose to stay with us again so we can make it right!

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 10 nights in Nov 2023
Response from Tristin on Mar 2, 2024
Thank you for your feedback, we hope you’ll choose to stay with us again so we can make your stay better!

6/10 Okay

Mary

Travelled with family, Business traveller
Liked: Property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Tristin on Mar 2, 2024
Thank you for your feedback, we hope you’ll stay with us again so we can make things better!

6/10 Okay

Terry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Next door neighbor had dog was barking
Stayed 2 nights in Feb 2024
Response from kh on Feb 23, 2024
Thank you for your feedback

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Feb 2024
Response from kh on Feb 23, 2024
Thank you for the feedback

8/10 Good

M

Liked: Cleanliness, staff & service
Ty
Stayed 2 nights in Feb 2024
Response from kh on Feb 15, 2024
Thank you for your feedback!

4/10 Poor

Beverly

Liked: Cleanliness
Possibility of construction noise not posted on website. Was placed in a room with major noise, staff did move me but then little drilling noises all day even in that room. Walking to and from garage a STRONG, toxic odor from huge room they were building. Had to hold my breath as I passed through. I was there for 5 days. It was miserable.
Stayed 5 nights in Jan 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from kh on Feb 9, 2024
Thank you for your feedback!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was our first visit to Myrtle Beach so we chose this facility due to confidence in the Hampton-Hilton brand. We were not disappointed.
Stayed 1 night in Feb 2024
Response from kh on Feb 9, 2024
Thank you for your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this hotel
Stayed 1 night in Feb 2024
Response from kh on Feb 9, 2024
Thank you for your feedback!

10/10 Excellent

cindy, pardeeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and accommodating. The room cl an and well stocked with what we needed. The breakfast was delicious! We had an ocean front view and hat was simply amazing!!
Stayed 3 nights in Jan 2024
Response from KH on Feb 4, 2024
Thank you for your feedback

6/10 Okay

Ernie

Disliked: Staff & service
Bad area and the amenities of the hotel were most of them closed
Stayed 2 nights in Dec 2023
Response from kh on Feb 4, 2024
Thank you for your feedback. We apologize if your stay was anything less than spectacular. I will forward your comments along to the management team to see what changes can be made. Thanks

10/10 Excellent

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay!
Stayed 1 night in Jan 2024
Response from kelli on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Superb oceanfront room with a great view. Staff was very friendly and helpful. Excellent morning breakfast. They had some construction/remodeling going on which meant the indoor pool was not accessible. That was my only issue.
Stayed 6 nights in Jan 2024
Response from kh on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Beverly

Stayed 1 night in Jan 2024
Response from kh on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from kh on Jan 17, 2024
Thank you for your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from kh on Jan 17, 2024
Thank you for your feedback!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the feeling of safety, cleanliness & staff is friendly
Stayed 1 night in Jan 2024
Response from kh on Jan 12, 2024
Thank you for your feedback!

10/10 Excellent

Karla, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kh on Jan 12, 2024
Thank you for your feedback!

4/10 Poor

Lisa

Stayed 3 nights in Dec 2023
Response from kh on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023
Response from kh on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

John, Richmond

Stayed 1 night in Dec 2023
Response from kh on Feb 2, 2024
Thank you for your feedback!

4/10 Poor

Kimberly

Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, lovely hotel!
This hotel is fairly close to the airport & Market Commons (big shopping center) There was a gorgeous ocean-themed Christmas tree in the lobby which was a pretty holiday touch. BIG KUDOS to Becky, Tristan & Angie -front desk staff- who had to deal with expedia/hotels.com snafu (never again- always book directly with hotel!) Both check in & check out had issues & they were so pleasant & efficient. The hotel is really beautiful inside & there's a fantastic set of outdoor pools that kids would love. My room had a balcony & plenty of space. They offer an excellent breakfast bar with plenty of choices & most importantly, plenty of coffee! Great stay.
Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oceanfront....,construction was in progress but property always clean and tidy
Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the oceanfront was great
Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

10/10 Excellent

Leakeshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and More
Lovely and beautiful. Quite and lovely views.
Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

10/10 Excellent

Janna, Indianapolis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kh on Jan 7, 2024
Thank you for your feedback! We look forward to warmly welcoming you back again soon! Safe travels!