Water park

Reviews of Crown Reef Beach Resort and Waterpark

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 551 out of 1460 reviews" "
Rating 8 - Good. 412 out of 1460 reviews" "
Rating 6 - Okay. 237 out of 1460 reviews" "
Rating 4 - Poor. 137 out of 1460 reviews" "
Rating 2 - Terrible. 123 out of 1460 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the waterpark with waterslides (does have limited hours), hot tubs & lazy river. It was great for my kids and I! Towels for the pool area are located in the waterpark. Also loved the direct beach access. Balcony off the room overlooking the pools and beach was amazing for the sunrise’s and sunsets. Gecko Leko restaurant onsite had decent food and drinks with friendly staff. There is an onsite snack shack in tower 2 with drinks, snacks, beach toys, sunglasses, etc. Breakfast is served but no longer is a Buffett option, rather now an entree option at the onsite restaurant. There is a Waffle House located within an 8 minute walk from the hotel as well as a mini golf course.
Stayed 4 nights in Apr 2024

6/10 Okay

thomas

Travelled with family and small children
Liked: Amenities
Resort was nice. It was big. Employees were very friendly. Rooms were ok. Walls are thin. Lots of noise around the room. Not my first choice to stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heath

Liked: Cleanliness, property conditions & facilities
I like the location
Stayed 1 night in Apr 2024

4/10 Poor

Alexis

Travelled with family
Liked: Property conditions & facilities
It was nosey all day all night… I called to report it, seems like it got worse…when it came to the dining it was always something so we didn’t get a chance to taste the food at the hotel…they were so short staffed
Stayed 3 nights in Apr 2024

2/10 Terrible

taylor

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Weltzy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for kids
Stayed 3 nights in Mar 2024

4/10 Poor

Alena

Disliked: Property conditions & facilities
Way to much money and the rooms were clean linen wise that’s about it
Stayed 2 nights in Apr 2024

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant near game room good is expensive and over rated. But other then that very nice place to stay it’s beautiful. We loved the slides the pools beach front room the game room everything amazing!! I’ll definitely go back here the staff are friendly I highly recommend this resort
Stayed 2 nights in Mar 2024

2/10 Terrible

Missy

Travelled with family and small children
Disliked: Property conditions & facilities
I have stayed before but never had this experience my shower was broken. Sink was leaking. Took forever to get new bed linen and wash cloths and towels.
Stayed 2 nights in Mar 2024

6/10 Okay

Todd

Travelled with family
Property rooms were very dated and not clean. Toilet leaked and tub was missing the caulking where it met the floor. Door to bathroom had been somewhat painted but looked like an amateur primer job. Front desk was not helpful including rude manager. Pool area and beach were nice but room for 4 gas a 2 foot wide balcony with only 2 chairs?????
Stayed 1 night in Mar 2024

10/10 Excellent

Regina Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great place for kids and adults
Stayed 3 nights in Mar 2024
Response from Best, Chrissy H on Apr 10, 2024
Dear Carl, We are pleased to know that you enjoyed the family fun atmosphere and that everyone found something to enjoy among the many amenities we offer. We are thankful for your patronage and hope to see you again soon.

8/10 Good

Arion

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Best, Chrissy H on Apr 10, 2024
We appreciate the good rating and hope you visit again!

10/10 Excellent

Jaquelina

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Best, Chrissy H on Apr 7, 2024
Dear Jaquelina, Thank you for the outstanding rating! We are so glad that you chose to stay with us and look forward to your next visit!

8/10 Good

Mandie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Best, Chrissy H on Apr 10, 2024
Thank you for the good rating. We hope to have you visit again.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So fun and kid friendly! Tons to do! Beautiful pools and beach access! So fun!
Stayed 1 night in Mar 2024
Response from Best, Chrissy H on Mar 31, 2024
Dear Brittany, Thank you for staying with us and providing such positive feedback so other traveler's know Crown Reef is the place to be! It was our pleasure to provide an amazing vacation experience with a fun and friendly atmosphere. We look forward to seeing you again soon.

6/10 Okay

Maria, Aurora

Needs a hug! Overall was okay, but definitely was expecting more.
Stayed 5 nights in Mar 2024
Response from Best, Chrissy H on Mar 31, 2024
Dear Maria, We strive to exceed our guests expectations and are disappointed to hear that we fell short of that. We appreciate your patronage and hope that when you visit again that you let us know how we can make your stay exceptional.

8/10 Good

Dawn

Travelled with family and small children
Needs a little updating & some Kleenex in the rooms. Also would be nice to have a place to hang towels & bathing suits.
Stayed 3 nights in Mar 2024
Response from Best, Chrissy H on Mar 26, 2024
Dear Dawn, We are glad that you enjoyed your stay and really appreciate your valuable feedback on the room accommodations. We are always working on updates throughout the resort and hope that you give us the opportunity to serve you again.

10/10 Excellent

Chrystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am coming back! The rooms, arcade, and Waterpark was amazing! Great location with access to all major attractions and excellent Southern Cuisine!
Stayed 3 nights in Mar 2024
Response from Best, Chrissy H on Mar 24, 2024
Dear Chrystal, Thank you so much for staying with us and sharing such amazing feedback so other traveler's know the place the stay! It was our pleasure to provide an enjoyable vacation experience and we look forward to seeing you on your next trip.

6/10 Okay

Kendra

Stayed 1 night in Mar 2024
Response from Best, Chrissy H on Mar 20, 2024
Dear Kendra, We hope you visit again and let us know what we can do to provide a 5 star vacation experience!

6/10 Okay

Blerim

Stayed 2 nights in Mar 2024
Response from Best, Chrissy H on Mar 20, 2024
Thank you so much for staying with us. We hope you give us an opportunity to provide an even more enjoyable vacation experience in the future.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great time here kids greatly enjoyed the pools waterslides and beach
Stayed 6 nights in Mar 2024
Response from Best, Chrissy H on Mar 17, 2024
Hey Helen! Thank you so much for spending some quality family time at the beach with us. We are thrilled to know that the kids had a blast at the many water amenities our resort offers. We appreciate your patronage and can't wait for your next visit!

6/10 Okay

Willie

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I had a good time but within the restaurant the loco was a terrible experience. We wasn’t approached or anything until after sitting ourselves and the drinks wasn’t provided until after an hour. Had to call front desk several times due to issues with the tv and housekeepers not bringing the towels we gave.
Stayed 2 nights in Mar 2024
Response from Best, Chrissy H on Mar 11, 2024
Dear Willie, We are happy to hear that you had a good time at our resort and appreciate your valuable feedback. We sincerely apologize for the poor dining experience and hope that the front desk was able to quickly address the issues with the TV and getting towels to the room. Please know that this is not our standard of service. We hope that you visit again and give us the opportunity to provide the 5 star vacation experience that you deserve.

6/10 Okay

Meredith

Access to amenities were limited and the hours of the Waterpark made it impossible to use the water slides.
Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Meredith, Thank you for staying with us and taking the time to provide valuable feedback. The waterpark and amenity hours do vary seasonally and we are truly sorry this negatively impacted your stay. We hope that you give us another opportunity in the future to provide a more enjoyable vacation experience.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ocean view from the balcony was the best! Many pools with lots of options for indoor/outdoor. We stayed in the off season, so the prices and the number of guests were low. It was a little confusing for the layout of the second and third floor restaurants, game room, workout, etc... but we figured it all out after a day. We did not have a car, but walked to Damon's restaurant next door for good food.
Stayed 3 nights in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Traci, Thank you so much for staying with us and taking the time to share detailed feedback on your visit. The beautiful oceanfront view and many water amenities our resort offers is hard to beat. We are happy that you were able to quickly learn the property layout so you could take advantage of everything we have to offer. Thank you for being part of the Crown Reef family.

10/10 Excellent

April, North Carolina

Liked: Cleanliness, property conditions & facilities
The stay was amazing and staff was great. Will stay again. Rooms was clean.
Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear April, We are happy to hear that you enjoyed the clean accommodations and excellent customer service our resort has to offer. We can't wait to have you stay with us again.

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! We loved it here for a winter weekend!
Stayed 2 nights in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Katie, Thank you so much for choosing to spend your winter weekend getaway at Crown Reef. We appreciate the fantastic rating and look forward to seeing you again soon.

10/10 Excellent

ALEXANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Verry good
Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Thank you for choosing to stay at Crown Reef and giving us the opportunity to provide you with a top notch vacation experience!

4/10 Poor

lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was overall okay, but very noisy next door guessed made my experience unpleasant.
Stayed 2 nights in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Lisa, We are truly sorry that another guests actions had a negative impact on your stay. Our At Your Service team is available at all times to address any issues that may arise. We hope you visit again and let our friendly staff know if you need any assistance during your stay.

6/10 Okay

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness
Long check in process. Separate location to check in. Long wait at prime time.
Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Lisa, Thank you for staying with us and providing valuable feedback about the check in process. Due to the size of our resort, we do have our check in desk located at our Conference Center. We appreciate your patronage and do hope that you visit again.

6/10 Okay

Tina

Travelled with family
Looked like they were upgrading rooms some ,overlooked the beds were not comfortable and the pillows were terrible
Stayed 2 nights in Feb 2024
Response from Best, Chrissy H on Feb 25, 2024
Dear Tina, Thank you for staying with us and taking time to share your valuable feedback. We are always working on updates throughout the property and appreciate that you noticed the work we are doing to better serve our guests. We hope that you give us another opportunity to provide a better vacation experience.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities
Friendly staff and very nice remodeled room where we stayed in tower 3.
Stayed 3 nights in Feb 2024
Response from Best, Chrissy H on Mar 2, 2024
Dear Christopher, We are always working on updates throughout the resort and are happy to know that was reflected in your accommodations. It was our pleasure to provide such friendly service and we hope to see you again soon.

4/10 Poor

Valeriy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Many places and water park wasn’t available. Under construction. Wish we didn’t come during construction period that we weren’t aware of. We have 6 kids and they were not able to enjoy accommodations that Crown Reef Resort promised.
Response from Best, Chrissy H on Mar 2, 2024
Dear Valeriy, We are truly sorry that any unanticipated work had a negative impact on your stay. Please know that we do try to notify guests if there will be any limited access to amenities. We apologize that you were not able to fully enjoy everything the resort has to offer and hope that you visit again so we can provide a better vacation experience.

8/10 Good

Diana

Stayed 2 nights in Feb 2024
Response from Best, Chrissy H on Mar 20, 2024
We appreciate your patronage and hope you visit again soon.

10/10 Excellent

Roshani

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Feb 25, 2024
We really appreciate the 5 star rating and look forward to seeing you when you are ready for your next beach vacation.

10/10 Excellent

Taydra

Stayed 1 night in Feb 2024
Response from Best, Chrissy H on Mar 20, 2024
Thank you for the 5 star review! We are so glad we could provide the perfect beach getaway and hope to see you again soon.

4/10 Poor

William

Travelled with group
Lots of add on s parking extra Est all pools cold except hottubs
Stayed 1 night in Jan 2024
Response from Best, Chrissy H on Feb 25, 2024
Dear William, Thank you for staying with us and taking the time to provide valuable feedback. We apologize for any confusion with the parking and resort fees. We do hope that you enjoyed the rest of your stay and hope that you visit again.

10/10 Excellent

Drexell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Feb 2024
Response from Best, Chrissy H on Feb 16, 2024
It was our pleasure to provide the 5 star vacation you deserve and we look forward to seeing you again soon!

8/10 Good

Cierra

Stayed 4 nights in Dec 2023
Response from Best, Chrissy H on Feb 16, 2024
Cierra, Thank you so much for choosing to stay at Crown Reef for your beach getaway. We appreciate your patronage and look forward to seeing you again soon.

8/10 Good

Sandrena

Stayed 2 nights in Jan 2024
Response from Best, Chrissy H on Mar 20, 2024
We appreciate the great rating!

8/10 Good

Gretchen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best, Chrissy H on Feb 16, 2024
Gretchen, We really appreciate the good rating and can't wait to have you visit again!

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I booked this location for the year around waterpark to celebrate my birthday and have all day water fun with my kids. I understand it is January and there was limited waterpark hours but it was never disclosed during booking or at checkin that 1/2 of the waterpark was closed. All that was open was 2 water slides and the normal hotel pool. My 2 year old daughter couldn't play b/c the kids play area was closed along with the smaller slide. But also I thought this was a no smoking property but I guess that didnt apply to the people working on the waterpark as they were smoking inside. The room was clean and was very accommodating for my family. I will probably not book here again.
Stayed 2 nights in Jan 2024
Response from Best, Chrissy H on Feb 25, 2024
Dear Stephanie, Thank you so much for choosing to spend your birthday with us. We know how important this family time was and are truly sorry that we fell short of your expectations. While we are happy to hear that the unit was clean and accommodating for your family, we apologize for the inconvenience that the unexpected work on the waterpark caused. We do have a nonsmoking policy in place, except for designated areas, and we will certainly follow up to make sure we are adhering to that policy. We appreciate your patronage and do hope that you consider giving us another opportunity to better serve you in the future.

2/10 Terrible

Kristen

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Best, Chrissy H on Feb 16, 2024
Kristen, We are truly sorry to hear that you did not have the five star experience that we pride ourselves on. We do hope that you visit again and give us the opportunity to better serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
One night get away.
We’ve been coming to Crown Reef at least once a year for years. Rooms have recently been renovated and are nice. This property has only gotten better over the years. Great location. On site Loco Gecko bar always has the game on with great drinks and appetizers.
Stayed 1 night in Jan 2024
Response from Chrissy H on Jan 20, 2024
What wonderful feedback! It is great that all the heart and work we have put into the resort is evident in your stays over the years. We are thankful to have you as part of the Crown Reef family and look forward to being part of your family's beach memories for years to come!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Chrissy H on Jan 15, 2024
Thank you for staying with us and providing such an outstanding rating. We hope to continue to be your beach getaway destination.

10/10 Excellent

jilandre

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Chrissy H on Jan 15, 2024
It was our pleasure to provide an outstanding beach vacation. We appreciate your patronage and hope you visit again.

8/10 Good

Stacy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chrissy H on Jan 15, 2024
Thank you for your patronage. We hope that you chose to stay with us again and let us know how we can provide an even more enjoyable vacation experience.

10/10 Excellent

Buddy

Liked: Cleanliness, property conditions & facilities
The properties amenities needs some updates but it was clean
Stayed 3 nights in Dec 2023
Response from Chrissy H on Jan 15, 2024
We are happy to hear that the hard work the team puts in to having our resort clean and ready for our guests was evident during your stay. We are always working on updates throughout the property and hope you visit again.

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Darlene, Diane, and Sophia were exceptional when it came to drinks at the bar and feeding my family breakfast 💯
Stayed 1 night in Dec 2023
Response from Chrissy H on Jan 15, 2024
We pride ourselves on providing excellent customer service and we are so pleased to know that was reflected in your interactions with our amazing team! It was our pleasure to serve you and we hope to see you again soon.

8/10 Good

Tiffany, Elizabethtown

Stayed 1 night in Dec 2023
Response from Chrissy H on Jan 15, 2024
Thank you, Tiffany, for the good rating. We hope you visit again and let us know what we can do to provide a 5 star vacation experience.