Indoor pool, 3 outdoor pools
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Reviews of Captain's Quarters Resort

3 out of 5
Captain's Quarters Resort
901 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.8
Rating 10 - Excellent. 305 out of 1197 reviews" "
Rating 8 - Good. 326 out of 1197 reviews" "
Rating 6 - Okay. 240 out of 1197 reviews" "
Rating 4 - Poor. 150 out of 1197 reviews" "
Rating 2 - Terrible. 176 out of 1197 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Yolanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction so some of the amenities were not accessible but the areas used were dirty and not kept up. The pool are was clean but over crowded. The room was clean but the sheets were dirty. Overall the hotel was ok but I wouldn’t go back.
Stayed 2 nights in Apr 2024

8/10 Good

sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria, Cumming

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time with my family.
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 19, 2024
Ms. Maria that's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you the near future.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the convenience of everything nearby and the staff was friendly
Stayed 5 nights in Apr 2024
Response from Spencer M. on Apr 19, 2024
Miranda, thank you for taking the time to fill out the survey. We glad your stay was enjoyable, and everything was convenient. We are pleased to hear that I our staff was friendly and helpful. I will be sure to let them know.

6/10 Okay

Nimisha

Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 18, 2024
Thank you so much. Any feedback to make our resort better is welcomed.

6/10 Okay

Valeria

Travelled with partner
My room needed updating. The bed was horrible to sleep in. The spread on the bed could’ve been warmer. The tv very outdated.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 18, 2024
Thank you for taking the to complete the survey. Your feedback is very important, and it help us to make Captain's Quarters better for our guest.

2/10 Terrible

Kristie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The person at guest services lacked a lot of knowledge about the property as a whole, the sheets were dingy. Broken glass every where in the parking garage. LOUD uncontrollable guests!
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Deirdre

Liked: Cleanliness, property conditions & facilities
Only bad thing is that there is not enough parking
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Thank you so much, Deidre. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed. We are in the process of building more parking spaces.

8/10 Good

Nykia

Travelled with family and small children
Liked: Cleanliness, amenities
I loved the resort except the bowling alley won’t be available until next year. The property is being renovated and a lot of upgrades are needed especially to the elevator. The elevator was the worst experience. It is way to slow for guest with children who are anxious. Using the stairs was an inconvience. I feel like I got the best room and view and for that I’m grateful! Great and helpful staff. The breakfast and the restaurant was great. The pools could have been cleaner but there were a lot of unruly guest who had no respect for the property. It was to many people and the weather didn’t permit us to fully enjoy our experience but we will return.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Ms. Nykia, thank you for compliments. We will look into the issues with the elevators. Thank you for feedback. See you next time.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are so many fire hazards here. It smelled like marijuana the entire time we were there when it clearly states “no smoking on the property”. It was dirty, rooms and the grounds. Food laying on the floors in the pool areas, dirty plate under the sink in our room, bedding dirty, curtains handing off the rod, etc… Kids running down the halls in the middle of the night with the parents hollering at them. Would not recommend this property and we definitely will not ever be staying at this one again.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. Thank you for sharing your input.

10/10 Excellent

Cassidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 11, 2024
We appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here has already been positive. If you need any help, we are always here.

2/10 Terrible

barry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Your hotel needed remodeled, it was dirty, old, didn't smell very good. Parking garage always had shady people hanging out in it, your price was way too high for a place Soo rundown.
Stayed 2 nights in Feb 2023
Response from WH on Feb 4, 2024
Thank you for your feedback. We are in the process of remodeling. The parking garage is gated so only guest have access to it. We also have security on site. We do apologize that your stay was not up to par.

2/10 Terrible

Shannon

Disliked: Cleanliness, property conditions & facilities
Showed up for our stay only to find out the resort was closed due to a fire over a month before! No one from the hotel or Travelocity notified us of this!
Stayed 3 nights in Sep 2023
Response from WH on Oct 11, 2023
Thank you for your feedback. We apologize that you were not notified of the fire. Please be advised the Hotel attempted to reach out to all guest with direct bookings and each 3rd parking booking site as guest contact info does not always transfer over. We do deeply apologize that you were not contacted and we hope that you were still able to enjoy you vacation.

2/10 Terrible

Alexis

Liked: Cleanliness
The visling alley caught fire. No fire alarms. No sorinkler system.
Stayed 2 nights in Aug 2023
Response from WH on Oct 11, 2023
We apologize for the inconvenience that you faced with the unfortunate incident of the bowling alley catching fire. We are very grateful that no one was injured during the time of the event. Our deepest apologies.

10/10 Excellent

Seth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort had just delt with a large fire only hours before we arrived. When we got there fire department was blocking off the road to the hotel. When we spoke with a hotel official they said they were relocating everyone. This almost ruined our vacation But... The hotel stepped up, found us different accomodations and we couldn't have had a better vacation. I was so impressed with how the hotel handled this catastrophe. We will definitely come back, and I hope captains quarters rebuilds bigger and better. My only critique of the hotel would be they need better communication. Even if it would have been a Twitter post or a FB post, something to keep everyone in the loop. But honestly that's just not picking.
Stayed 3 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for taking the time to provide your feedback. We truly apologize that you were unable to stay with us for your vacation due to the fire. We are very pleased to hear that you were able to enjoy your vacation at one of Captains Quarters sister resorts. We look forward to having you and your family stay with us in the future.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness
Disappointed
Disrespectful front desk broken door to the balcony and not clean to standards
Stayed 3 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback. We apologize for the inconveniences you faced and will work hard to fix issues mentioned.

2/10 Terrible

WILLIAM

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from WH on Aug 26, 2023
Thank you for your feedback.

2/10 Terrible

Christian

Stayed 2 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback.

6/10 Okay

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in took too long. Waiting 2 hours for tissue after two phone calls to front desk. Beds were uncomfortable
Stayed 2 nights in Aug 2023
Response from WH on Aug 31, 2023
Thank you for your feedback. We will work hard to fix the issues at hand.

4/10 Poor

Janet

Disliked: Cleanliness
Room had bad musty smell, sink drained slow. 4 day stay, no visit from house keeping. Common areas were dirty
Stayed 3 nights in Aug 2023
Response from WH on Aug 26, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced while at the hotel. Please be advised housekeeping does service based on request due to covid.

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback.

2/10 Terrible

Kristal

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property was gross! Floor coming apart, boogers on the wall, air vent leaking water on the walls, blood or ketchup on walls, trash on floor, hairs in bed, stains on pillow.
Stayed 3 nights in Aug 2023
Response from WH on Aug 11, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

6/10 Okay

Christi

Stayed 3 nights in Aug 2023
Response from WH on Aug 31, 2023
Thank you for your feedback.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean inside and out and the staff friendly and helpful we are going back again.
Stayed 2 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for your feedback. We are so thrilled that you enjoyed your stay with us. We look forward to having you stay with us again soon.

8/10 Good

Tracy

Liked: Cleanliness
There was a lot of weed smoking
Stayed 3 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for your feedback. We apologize about the issue at hand as we are a non-smoking property. We will alert security.

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not a great experience at all first time in this city very disappointed
Stayed 3 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for taking the time to provide us with your feedback. We apologize that your experience was not pleasant.

4/10 Poor

Cecilia

Stayed 2 nights in Jul 2023
Response from WH on Aug 11, 2023
Thank you for your feedback

6/10 Okay

Amy

Stayed 2 nights in Jun 2023
Response from WH on Jul 20, 2023
Thank you for your feedback.

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness
This is a great stay for families with young kids. They make sure each day there is something fun for the kids like a pirate show or fire dancers at night. They do a wonderful job maintaining the grounds. Truthfully it’s the guests that make a mess of things during the day. The rooms can use a deep clean. The wall surfaces had built up dirt from handprints that have built up over time. Other than that it was nice.
Stayed 6 nights in Jul 2023
Response from WH on Jul 19, 2023
Thank you for your feedback. We are so pleased you enjoyed our kids activities daily. We will be deep cleaning units soon. We apologize for the inconvenience experienced. We look forward to having you stay with us again in the future.

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2023
Response from WH on Jul 19, 2023
Thank you for your feedback.

6/10 Okay

Sheila

Travelled with family
Disliked: Room comfort
Refrig didn't work, mold around tub and toilet,
Stayed 3 nights 4 days. I planned this as a fun trip for my grandkids. It was fun for the kids, but if you do not have kids with you ...choose a differerent location. Definitely not worth the money. The Oceanview efficiency for 4, yes it had sleep area but we felt like sardines packed in a can. Room was small
Stayed 3 nights in Jun 2023
Response from WH on Jul 6, 2023
Thank you for your feedback. We are please that the children enjoyed their time at the resort. We apologize that the room felt small. Should you return we suggest booking a suite to have more space. Thank you for taking the time to leave us your feedback!

2/10 Terrible

Michael

Stayed 2 nights in Jun 2023
Response from WH on Jul 19, 2023
Thank you for your feedback.

10/10 Excellent

Jason

Stayed 1 night in Jun 2023

6/10 Okay

Anastasia

Travelled with group
Liked: Cleanliness, amenities
Nastazia at the front lobby is amazing!! Professional and welcoming! The building is in need of maintenance and upgrade. The beach area and pool area are great. Breakfast on 9th floor is very good! The best sausage links, ever and a beautiful view of the ocean!!! The bathroom is very narrow/small and the door won't close all the way. Extremely uncomfortable pull-out couch!! Not the worst, but certainly not worth the asking price!
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We are pleased that Nastazia was able to wow you with her customer service! We are trying to update the property as quickly as possible. We are glad you enjoyed our ocean front breakfast area!

8/10 Good

Linda

Stayed 2 nights in Jun 2023
Response from WH on Jun 22, 2023
Thank you for your feedback

8/10 Good

david

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from WH on Jun 22, 2023
Thank you for your feedback

4/10 Poor

Yasseny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was absolutely dirty, I would not stay here again!
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for kids
Stayed 4 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We are thrilled the kids had a great time.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Vacation with kids
It was great for the kids. The beds could have been more cushioned and comfortable. The lobby has steps with no handicap access. That was extremely hard for me.
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. There is a handicap lift that can be used t access the lobby if necessary. The hotel rooms can be accessed through the parking garage. We are so pleased the kids had a great time!

10/10 Excellent

Amber, Plainfield

Stayed 1 night in Jun 2023
Response from WH on Jul 6, 2023
Thank you for your feedback.

8/10 Good

Laquita

Stayed 2 nights in Jun 2023
Response from WH on Jul 6, 2023
Thank you for your feedback.

10/10 Excellent

Sydney

Stayed 5 nights in Jun 2023
Response from WH on Jul 6, 2023
Thank you for your feedback.

4/10 Poor

Katelyn

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room had 4 charging outlets that were broke, the sliding glass door didnt close/lock. There were multiple occasion walking down hallways where all you could smell was marijuana. The breakfast is a continental breakfast that they charge way too much for. Ans parking in the garage will also cost you an additional price.
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The floor in room had slipper residue. The bathrooms are in need of remodeling.
Stayed 2 nights in Jun 2023
Response from WH on Jun 9, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from WH on Jun 9, 2023
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from WH on Jun 4, 2023
Thank you for your feedback.

6/10 Okay

Erica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place is ok if your ok with roches because i diffently seen TWO in my room crawling be the door nasty
Stayed 1 night in May 2023
Response from WH on Jun 4, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

8/10 Good

courtney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the pools
Stayed 3 nights in May 2023
Response from WH on Jun 4, 2023
Thank you for your feedback. We are so happy that you enjoyed the pool area.

6/10 Okay

irays

Travelled with family
Disliked: Cleanliness, room comfort
Needs a lot of improvements and verything is old
Stayed 2 nights in May 2023
Response from WH on Jun 4, 2023
Thank you for your feedback. We are in the process updating units as quickly as possible. We apologize for the inconvenience.

10/10 Excellent

Santana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the bowling alley, the fact we could pretty much never leave the property and have the full beach experience.
Stayed 4 nights in May 2023
Response from WH on Jun 4, 2023
Thank you for your feedback. We are pleased that you enjoyed the amenities on property! We hope you come back and stay with us again soon!