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Reviews of Touchstone Resort

4 out of 5
Touchstone Resort
1869 Muskoka District Road 118 West, Muskoka Lakes, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 228 reviews" "
Rating 8 - Good. 73 out of 228 reviews" "
Rating 6 - Okay. 20 out of 228 reviews" "
Rating 4 - Poor. 11 out of 228 reviews" "
Rating 2 - Terrible. 8 out of 228 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and would totally come back.
Stayed 1 night in May 2024

8/10 Good

Richael Anne Hienet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jocelyn

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was very pretty and well maintained. The amenities were very nice as well! Fantastic main lodge restaurant with great service. Rooms were not that clean, need some major upgrades. We stayed in the boathouse rooms, they have carpet throughout, gross. Also, I wasn’t a huge fan of the shared patio. Spa services weren’t worth the price in my opinion. Overall good stay.
Stayed 2 nights in May 2024

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow! This place had a fantastic view from the deck facing the lake. The sun set behind us, illuminating the cottages on the lake. We had a beach with a dock and 4 chairs, as well as an outdoor pool (not yet open as of May long weekend). Still quiet at this time, but I’m sure would be busy with families in the summer. Suite cam with many amenities, comfy. We had dinner at Touchstone grill and were quite pleased. We we able to sit on the deck and enjoy the views from there. Overall, it was quite a nice stay for 2 nights and had lovely conversations with other guests. Fully recommend. Cheers!
Stayed 2 nights in May 2024

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property with amazing views! My only 2 suggestions is to have coffee available for customers in lobby since it doesn’t make sense to use a full coffee maker for one coffee. Or replace with single type coffee maker. Also have the towels available at the pool VS the front desk. Other than that LOVED the resort!
Stayed 2 nights in May 2024

10/10 Excellent

Javad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front desk lady Sam was welcoming. The apartment was very quiet and clean and fully equipped. Just landscape in the back and front needs improvement. I recommend this beautiful place to visit and stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

sapna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Apr 2024

10/10 Excellent

Sanjana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very smooth. The suite is very clean. Everything worked great!
Stayed 1 night in Apr 2024

8/10 Good

Tina

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Harmeet Singh

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yijin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karla Paula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was very relaxing and quiet resort. The suite is very spacious and clean. Would love to come back again in the summer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeline

Liked: Cleanliness, property conditions & facilities
It was beautiful ! Unfortunately, because of the winter season. There were limited amenities available compare to the warmer season, which is understandable.
Stayed 1 night in Mar 2024

6/10 Okay

Reema

Travelled with family
Liked: Amenities
Small room
Stayed 2 nights in Mar 2024

10/10 Excellent

Philips

Stayed 2 nights in Mar 2024

10/10 Excellent

Antonio, Woodbridge

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Beautiful area and accommodations. Massage mediocre at best
Stayed 2 nights in Mar 2024

10/10 Excellent

Magdalene

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

scarlett

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice. New and with all the services you need to spend a nice vacation. The restaurant is a little bit pricey and with not toomuch options.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a wonderful time on TouchStone Resort! Very scenic views especially on the lake (we stayed at the boat house facing a romantic view of the lake) They have hot tubs, Spa, dinning and a sports bar. Lovely place to relax and intimate time away from the city life.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great please to stay.
Stayed 2 nights in Feb 2024
Response from Barry on Feb 20, 2024
Happy to hear! Thank you

8/10 Good

Sandor

Stayed 2 nights in Feb 2024

8/10 Good

Jatin

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Barry on Feb 14, 2024
Thank you for the 4 out of 5!

10/10 Excellent

Navjot

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay, beautiful views.
Stayed 1 night in Nov 2023

10/10 Excellent

Noori

Stayed 1 night in Nov 2023

8/10 Good

Ying

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and the lake view was awesome. The wifi speed wasn't fast enough.
Stayed 1 night in Nov 2023

8/10 Good

Shelley

Liked: Cleanliness, property conditions & facilities
I liked that it was quiet. I was disappointed in the food quality at the grill.
Stayed 2 nights in Nov 2023

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our first time at touchstone and it will not be our last! Stayed in a beach house and it was absolutely beautiful with beautiful view of the sunrise. I loved that we have access to hot tub, sauna and steam room.
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly and welcoming, it could have been slightly cleaner in the living area. Overall, it was a wonderful weekend. The spa staff were wonderful.
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, room comfort
Great place to stay. No better option.
I read some of the negative reviews befor our stay an dobviously had some conecrns about what we may be walking into. I have to say that everything so far has been amazing! I could not think of a better place to stay during this week that we are here. It is a home away from home and we will be back. I would HIGHLY recommend that you stay here at any time of the year if you are planning on being in this area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Han

Travelled with group
Liked: Cleanliness, room comfort
It was amazing. BBQ was nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Miranda

Stayed 2 nights in Oct 2023

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sapna

Liked: Cleanliness, property conditions & facilities
Lovely stay
Stayed 1 night in Oct 2023
Response from Barry on Oct 25, 2023
Very happy to hear!

10/10 Excellent

Juan C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It feels like home away from home.
Response from Barry on Oct 25, 2023
Very happy to hear!

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Barry on Oct 25, 2023
Thank you!

10/10 Excellent

Sean

Travelled with partner
Property was brand new nothing to complain about !! The Bed extremely comfortable as well. The personalized BBQ was amazing and we did some steaks right on our deck!! Would you recommend a beach house to anybody!!
Stayed 2 nights in Oct 2023
Response from Barry on Oct 25, 2023
Very happy to hear! Thank you

8/10 Good

Kin Foon

Travelled with family, Travelled with group
Liked: Cleanliness
Quiet and relaxing environment. Beautiful scenery.
Stayed 2 nights in Oct 2023
Response from Barry on Oct 25, 2023
Thank you!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barry on Oct 25, 2023
Thank you!

10/10 Excellent

Harmandeep Singh

Business traveller
Liked: Amenities
Excellent property and great staff.
Stayed 2 nights in Sep 2023
Response from Barry on Oct 25, 2023
Thank you!

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Barry on Oct 25, 2023
Thank you!

8/10 Good

Christine

Travelled with family
Liked: Property conditions & facilities
Loved the staff and main restaurant.
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Travelled with partner
Check in was very prompt with great service. Unit was better than expected with great view. Overall very quiet. The beach area could be difficult for someone with difficulty walking.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in Beach House A. The accommodations were truly excellent. Very clean and comfortable. We ate dinner our first night at the Touchstone grill. The meal was very good. They are trying to be a 5 star restaurant but it's the only restaurant on the property and didn't have much choice. If you are traveling with kids, there are no options for dinner. I think if they gear more towards a "Kelsey's" type restaurant they would be more successful. Lastly...The paddle boards and Kayak's need to be replaced. Every paddle board did not have a fin. Any one who paddles knows you aren't going very far without a fin so after about 10 minutes of spinning in place, we returned the boards and took a Kayak. That as well had no rudder but we managed. Overall it was a wonderful 2 nights away from the hustle and bustle of the city.
Stayed 2 nights in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities
This place is amazingly. We can't wait to go back next year.
Stayed 2 nights in Jul 2023