Exterior

Reviews of JW Marriott The Rosseau Muskoka Resort & Spa

4.5 out of 5
JW Marriott The Rosseau Muskoka Resort & Spa
1050 Paignton House Road, Muskoka Lakes, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 865 reviews" "
Rating 8 - Good. 234 out of 865 reviews" "
Rating 6 - Okay. 93 out of 865 reviews" "
Rating 4 - Poor. 32 out of 865 reviews" "
Rating 2 - Terrible. 24 out of 865 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and friendly staff!
Stayed 2 nights in May 2024
Response from Maggie on May 24, 2024
Thank you for your 5-star review, Omar. We look forward to welcoming you back to Muskoka soon

6/10 Okay

ozan

Travelled with family and small children
This is my second stay at JW Marriot. What i found this time, pool is not clean and it seems facility is not ready for season. Unfortunately, I disappointed this time although i like resort
Stayed 2 nights in May 2024
Response from Maggie on May 24, 2024
Thank you for staying with us and sharing your experience. Please rest assured that we will be looking into every possible way for us to improve our guest experience. We hope to welcome you back for a truly luxurious JW Marriott stay soon.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time
Stayed 1 night in May 2024
Response from Maggie on May 21, 2024
Thank you for your 5-star review, Sarah. We look forward to welcoming you back to Muskoka soon

10/10 Excellent

Gbemileke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been in several Marriot hotels but this is far is the best experience. The ine bedroom suite was amazing and felt homely. The people, the people,the people. They made all the difference. From the concierge, to the restaurant, lounge, housekeeping etc they were so courteous, friendly and ALWAYS willing to help. It was my first time and sure wont be the last.
Stayed 2 nights in May 2024
Response from Maggie on May 21, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at JW Marriott The Rosseau Muskoka Resort & Spa! We look forward to welcoming you back to Muskoka soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Maggie on May 14, 2024
Thank you for your 5-star review, Andrew. We look forward to welcoming you back to Muskoka soon

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Maggie on May 7, 2024
Thank you for your 5-star review Andres. We look forward to welcoming you back to Muskoka soon!

10/10 Excellent

Sookie, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maggie on May 7, 2024
Thank you for your 5-star review Sookie. We look forward to welcoming you back to Muskoka soon.

10/10 Excellent

Sharon

Stayed 1 night in May 2024
Response from Maggie on May 24, 2024
Thank you for your review, Sharon. We look forward to welcoming you back to Muskoka soon.

6/10 Okay

Vishal

Liked: Staff & service, property conditions & facilities
Just u had to eat wats in there restaurant nothing around
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that the food choices didn't meet your expectations and that you found our location too remote. Your comments are valuable to us as we strive to continuously improve our services and amenities. We'll certainly take your feedback into consideration as we work to enhance the overall guest experience. If you decide to stay with us again in the future, please don't hesitate to reach out to our team, and we'll do our best to ensure your stay exceeds your expectations.

8/10 Good

Nima

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
Thank you so much for choosing to stay with us at the JW Marriott Muskoka! We're thrilled to hear that you had a fantastic experience during your visit. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's incredibly rewarding to receive such positive feedback. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Oussama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on Apr 19, 2024
Thank you for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to the pleasure of welcoming you back for another fantastic stay soon!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from . on Apr 17, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Wishing you all the best until we meet again!

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
Very comfortable and staff friendly. Nice for kids end family
Stayed 1 night in Apr 2024
Response from . on Apr 19, 2024
We're thrilled to hear that you had a wonderful experience with us! Your kind words mean the world to us. We can't wait to welcome you back soon for another unforgettable stay. If there is anything we can do to improve your next experience please do not hesitate to reach out to us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2024
Response from . on Apr 8, 2024
Thank you for sharing your recent experience at our resort! We are pleased to hear that you had such a wonderful stay with us.At the JW Marriott Muskoka, we strive to provide every guest with an unforgettable experience, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable.We look forward to the opportunity to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.

10/10 Excellent

Fabiola Ahumada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 1 night in Apr 2024
Response from . on Apr 8, 2024
Dear Fabiola, Thank you for taking the time to share your recent experience at JW Marriott Muskoka! We are absolutely thrilled to hear that your stay with us exceeded your expectations. We can't wait to welcome you back to JW Marriott Muskoka for another incredible stay in the near future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. The Team at JW Marriott Muskoka

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on Apr 8, 2024
Thank you so much for taking the time to share your positive experience at the JW Marriott Muskoka! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's truly rewarding to know that we succeeded in making your visit a pleasant one.We appreciate your kind words and hope to have the pleasure of welcoming you back to our resort in the near future. If there is anything more we can do to enhance your next stay, please don't hesitate to let us know.

8/10 Good

Domenic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, excellent staff
Stayed 5 nights in Mar 2024
Response from . on Apr 2, 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at our hotel. Providing top-notch service and ensuring our guests' satisfaction are our main goals, and we're thrilled that we were able to meet and exceed your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Good

Christopher, Garson

Stayed 2 nights in Mar 2024
Response from . on Apr 12, 2024
Thank you so much for your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back again soon. If there's anything specific you'd like us to improve or any suggestions you have, please feel free to let us know. Looking forward to having you at the JW Marriott Muskoka soon again!"

10/10 Excellent

Vladislav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from . on Apr 2, 2024
We appreciate your feedback and are pleased to hear that you had a good stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and we're glad that we succeeded during your visit. If you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. The only wrong was that I only stayed for one day. Definitely going back
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Thank you for your 5/5 score

6/10 Okay

Sarah, Glen Williams

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great facilities and beautiful setting. The room could benefit from a deeper clean. Delicious dining options!
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Sarah, thank you for your comments. I will pass these to the appropriate managers

10/10 Excellent

Dark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel ..
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Thank you so very much.

10/10 Excellent

sherif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and comfortable,staff are very nice and helpful
Stayed 2 nights in Mar 2024
Response from . on Apr 2, 2024
Thank you for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to the pleasure of welcoming you back for another fantastic stay soon!

10/10 Excellent

Afra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Thank you Afra

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from . on Apr 2, 2024
Thank you so much for rating us a perfect 10 out of 10! We're absolutely delighted to know that your experience with us was flawless. Providing exceptional service and creating memorable moments for our guests is our ultimate goal, and it's incredibly rewarding to see that reflected in your review. We can't wait to have the opportunity to welcome you back for another outstanding stay in the near future!

10/10 Excellent

Shiau Liang

Stayed 1 night in Feb 2024
Response from . on Apr 2, 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at our hotel. Providing top-notch service and ensuring our guests' satisfaction are our main goals, and we're thrilled that we were able to meet and exceed your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Good

Bethany

Travelled with group
Liked: Cleanliness, staff & service
A little disappointed with the dining as there was only one option for breakfast, lunch and dinner but food that was available was excellent
Stayed 2 nights in Feb 2024
Response from Mike on Mar 19, 2024
Thank you Bethany, I am sorry we had only one of our outlets open during your stay.

10/10 Excellent

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from . on Apr 2, 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing excellent service and creating memorable experiences for our guests is always our top priority, and we're glad to hear that we met your expectations. We look forward to welcoming you back in the future for another wonderful stay!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from . on Apr 2, 2024
We appreciate your feedback and are pleased to hear that you had a good stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and we're glad that we succeeded during your visit. If you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, Saw The Jim Cuddy Band in the evening entire experience was amazing.
Stayed 1 night in Feb 2024
Response from . on Apr 2, 2024
Wow! Thank you for your absolutely glowing review! We are beyond thrilled to hear that you had such a fantastic experience at our hotel. Creating unforgettable memories and ensuring our guests feel truly valued is at the heart of everything we do, and your feedback reinforces that we're on the right track. We can't wait to have the pleasure of welcoming you back for another amazing stay in the future!

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was our first time visiting, we definitely were not disappointed. Right from the start, the service was incredible. The eagerness to make us feel welcomed as well as the way we were treated by the staff, was truly second to none. The facilities, the spa experience, the room, the grounds were all truly top notch. The extra subtle touches to make us feel at home truly made the experience. I cannot thank the JW Rosseau staff enough.
Stayed 2 nights in Feb 2024
Response from MJ on Mar 19, 2024
Thank you Maxwell, great to see you had a great time.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always
Great as always Consistently good A fun weekend to meet new friends, and enjoy some well deserved R&R PS: to the spa team; learn how to use a telephone machine. (When it rings try Awnsering) I walked past it several times nobody there waiting, but yet they don’t know how to awnser a call. Spa excluded great resort and trip
Stayed 2 nights in Feb 2024
Response from . on Apr 2, 2024
Thank you for your glowing review! We're thrilled to hear that you had an excellent stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded during your visit. We have shared your comments regarding the Spa and have rectified the issues. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I stayed here for 2 nights staff was amazing from the front desk to waiters at restaurants and bar Food was unbelievable everything we ate was so good We will definitely be back again
Stayed 2 nights in Jan 2024

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muskoka getaway
A tranquil hotel with all the little added touches. Roasting marshmallow's by the fires, playing pool and chess. The hydrospa was relaxing. The staff were amazing. They were always there to offer help and service and went above and beyond to provide you with exceptional service.
Stayed 3 nights in Jan 2024

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Port Carling area and the view from the hotel overlooking the water. Room was cozy and well appointed. Staff very polite and accommodating.Love the fire at the front. Was there about four years ago and the pricing of drinks and meals is a little over the top now. $16 for a domestic draught beer? $85 for breakfast for two? We ended up going out or picking up all meals from outside. I understand we are where we are but...wow!
Stayed 3 nights in Jan 2024

10/10 Excellent

Cathy

Stayed 2 nights in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Would love to come back in the summer months to participate in outdoor activities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cassie

Stayed 1 night in Dec 2023

10/10 Excellent

Terry Ann, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Piotr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene location with stunning lake view
Stayed 2 nights in Nov 2023

10/10 Excellent

JINSUNG, North York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest for family.
Stayed 2 nights in Nov 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Nov 2023

10/10 Excellent

Farah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

matthew

Stayed 1 night in Nov 2023

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Babymoon
The staff is so helpful here, we loved our cozy room and the food was great. We started on the resort primarily, and used the gym and spa. We’d come back for sure
Stayed 3 nights in Oct 2023

10/10 Excellent

Ankit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing location and property to relax and enjoy.
Stayed 1 night in Oct 2023
Response from Rajat on Oct 26, 2023
Thank you for feedback.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and see the fall colours. Top notch resort!
Stayed 2 nights in Oct 2023
Response from Rajat on Oct 19, 2023
Thank you for your feedback.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Oct 2023
Response from Rajat on Oct 19, 2023
Thank you for your feedback.