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Reviews of WoodSpring Suites Murfreesboro

2.5 out of 5
WoodSpring Suites Murfreesboro
157 John R Rice Blvd, Murfreesboro, TN

Reviews

5.8
Rating 10 - Excellent. 136 out of 646 reviews" "
Rating 8 - Good. 122 out of 646 reviews" "
Rating 6 - Okay. 99 out of 646 reviews" "
Rating 4 - Poor. 100 out of 646 reviews" "
Rating 2 - Terrible. 189 out of 646 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stefan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are stinky and extremely dirty…hair was everywhere in the bathroom. Worse hotel experience ever Stay away of this place!
Stayed 1 night in Apr 2024

10/10 Excellent

Rha-quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CS on Apr 12, 2024
Thank You for your feedback.

2/10 Terrible

Muhammad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst hotel i have every stayed in my life. room was stinky, carpets was sticky, very bad smell in the room. had to stay as it was late night check in.
Response from CS on Apr 12, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

4/10 Poor

Alexandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend staying here
Stayed 1 night in Apr 2024
Response from CS on Apr 12, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

6/10 Okay

Jose

Travelled with partner
Disliked: Amenities
The rooms are advertised as having a kitchen but have no accessories. Not even coffee cups. Just as well because there is no coffee in the room nor lobby.
Stayed 1 night in Mar 2024
Response from CS on Apr 1, 2024
Thank You for your feedback.

6/10 Okay

Daniel

Travelled with family
Disliked: Property conditions & facilities
I wouldn't say it was unsafe, but did feel a little bit iffy. Several people by the front door hanging around. Staff locked the check in office. Staff was friendly enough, but overall wouldn't stay there again.
Stayed 1 night in Mar 2024
Response from CS on Mar 25, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

2/10 Terrible

amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was acceptable except the staff i spoke to. Roaches and filthy floors! I didnt stay my second night there. I will not EVER stay there again!
Stayed 2 nights in Mar 2024
Response from CS on Mar 25, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

6/10 Okay

Ingrid

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from CS on Mar 25, 2024
Thank You for your feedback.

2/10 Terrible

James, Spring Hill

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CS on Mar 25, 2024
Thank you for your feedback.

2/10 Terrible

Levetta, memphis

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property is nothing like the pictures. I checked out 5 rooms before settling on one which was essentially the better of the worse. They all have terrible smells. They’re dirty. The air conditioner had food in it. I will never recommend or stay again. Oh, and I was told they don’t offer refunds either. My children felt so uncomfortable and unsafe. We bathed at a friends while staying there because they’re bathrooms were not working properly. All around terrible experience.
Stayed 2 nights in Mar 2024
Response from CS on Mar 25, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

10/10 Excellent

Azell

Liked: Cleanliness, staff & service
Remember this is an extended stay hotel so it won’t have the immediate feeling of a regular hotel but staff was very friendly and helpful and it’s good for the cheap price
Response from CS on Mar 25, 2024
Thank You for your feedback.

2/10 Terrible

Pamela

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bad experience when we arrived they said that we don't have a room because a pluming issue, we arrived at 10:00 pm the front desk person took a lot a time to talk to us and she said that she don't have a way to help me with another information about hotels, very inprofisional.
Stayed 2 nights in Feb 2024
Response from CS on Mar 11, 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

6/10 Okay

Cassie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from CS on Mar 11, 2024
Thank You for your feedback, its greatly appreciated.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was nice enough for its purpose
Stayed 2 nights in Dec 2023
Response from CS on Feb 23, 2024
Thank You for your feedback.

10/10 Excellent

Tony

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from CS on Jan 15, 2024
Thank you for your feedback.

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After driving 10 hours with 2 children, I proceeded to check in and the front desk tells me they do not have my reservation and they are overbooked with no room’s available. This wasn’t my first horrible experience with this hotel chain and I refuse to return
Response from CS on Jan 8, 2024
Thank you for your review. We strive to provide the best accommodations possible and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

2/10 Terrible

Carlos

Expedia showed that there were 6 available rooms that are double beds at the time for Woodspring in Murfreesboro TN. When I got there, the receptionist told me that there are NO double beds available--only single bed. I'm traveling with my family and Alan (who was helping me through chat) said that i wouldn't get a refund
Stayed 1 night in Dec 2023
Response from CS on Jan 2, 2024
We apologize for the inconvenience that you experienced during your stay. We strive to ensure that all of our guests have an enjoyable stay and we regret that we did not meet your expectations on this occasion. If there is anything else we can do to make up for your experience, please do not hesitate to contact us.

10/10 Excellent

mackenzie

Stayed 1 night in Dec 2023
Response from CS on Dec 27, 2023
Thank You For Your Feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No front desk person, had to ring them to check in. Still not there at check out so had to go back to the room to leave my keys because drop box is inside locked sign in room. The pull knob for the shower was missing, so we couldn't shower. We were adjacent to the door going outside, so everytime the door closed it slammed and rattled our door. The walls were so thin we heard the person in the next room snoring all night. I would have brought these concerns to one of the staff but there were none around.
Stayed 1 night in Nov 2023
Response from CS on Dec 18, 2023
Thank you for taking the time to write this review. We apologize for the issues you experienced while staying with us. We take our guest feedback very seriously and are making changes to ensure our guests have the best possible experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down a Must If you're in need of a room.
Our Anniversary this year was absolutely perfect and all either of us could have even wanted at this time. We're a young couple with a newborn baby girl just a few months ago. So finding anyone to keep her foee us is not an easy task yet at this time in life. But we managed to do so and had a wonderful private little night out just the two of us all alone in beautiful, friendly, safe, And very well maintained extended stay studio type of room. And we loved it. Although I am quite certain all the neighbors for that night most definitely knew me as Daddy before checkout the next morning for sure 😈😉👍😇
Stayed 1 night in Dec 2023
Response from CS on Dec 18, 2023
Thank you for sharing your wonderful experience with us! We're happy that you and your partner were able to enjoy your anniversary alone. We're honored to provide a place that you felt was safe, friendly, and well-maintained, and we appreciate your kind words. We hope you and your family have many wonderful anniversaries to come!

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from CS on Dec 11, 2023
Thank You for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CS on Nov 16, 2023
Thank you for your feedback.

6/10 Okay

Javier

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from CS on Nov 16, 2023
Thank You for your feedback.

10/10 Excellent

April

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 1 night in Oct 2023
Response from CS on Nov 6, 2023
Thank You For your Feedback.

8/10 Good

Karren

Disliked: Property conditions & facilities
Room was ok-although someone attempted to enter our room around 11:30 pm and would have entered had we not had the security bar on. Front desk admitted they had assigned our room to 2 people when I had to get my key re-keyed after taking our dog out for the morning walk.
Stayed 1 night in Oct 2023
Response from CS on Nov 2, 2023
Thank you for taking the time to provide your feedback. We apologize for the inconvenience caused by assigning the same room to multiple guests and for the person who attempted to enter your room late at night. We take the security of our guests very seriously and have taken steps to ensure this does not happen again. We thank you for bringing this to our attention and sincerely apologize for any discomfort this may have caused.

6/10 Okay

Jammie

Business traveller
Average low end
Stayed 1 night in Oct 2023
Response from CS on Oct 31, 2023
Thank you for taking the time to review our product. We apologize that it did not meet your expectations and appreciate you letting us know how we can improve. We value all of our customers' feedback and will use your comments to make our products better in the future.

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this hotel
They staff was not at the frint desk either time I went to check in and then when we went to the room it had cockroaches so we did not stay and I got a refund.
Stayed 1 night in Oct 2023
Response from CS on Oct 31, 2023
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

4/10 Poor

Angela, St Clair Shores

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CS on Oct 31, 2023
Thank You for your feedback.

2/10 Terrible

Sophia

Stayed 1 night in Oct 2023
Response from CS on Nov 16, 2023
Thank You for your feedback.

10/10 Excellent

Steven

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 7 nights in Oct 2023
Response from CS on Oct 31, 2023
Thank You for your feedback.

4/10 Poor

Bethany

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the hotel was only 4 years old, it was run down. Very bare bones (which was fine and expected). Extremely dirty and stained carpets, and witnessed at least 4 roaches during our short (less than 12 hours) stay. Clerk at registration was extremely kind and joyful.
Stayed 1 night in Oct 2023
Response from CS on Oct 23, 2023
Thank you for taking the time to leave a review of your stay with us. We apologize for the issues you encountered during your stay and for any inconvenience this may have caused. We take all guest feedback seriously and take the necessary steps to ensure future stays are improved. We hope you will consider visiting us again in the future.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front seat help was amazing. Kei Kei helps with all your questions and recommends places to visit and eat.
Response from CS on Oct 23, 2023
Thank you for taking the time to write such a wonderful review about your stay. We are delighted that Kei Kei was able to assist you. We look forward to welcoming you back soon.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness
The front desk and the staff was amazing. Kei Kei was so hands on and wants to help with all your concerns. I will be back there again, no questions ask.
Response from CS on Oct 23, 2023
Thank you for taking the time to write such a wonderful review about your stay. We are delighted that Kei Kei was able to assist you and that you are looking forward to returning. We look forward to welcoming you back soon.

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from CS on Oct 23, 2023
Thank You for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from CS on Oct 31, 2023
Thank You for your feedback.

6/10 Okay

Cayus

Disliked: Staff & service
Stayed 7 nights in Sep 2023
Response from CS on Sep 25, 2023
Thank You for your feedback.

6/10 Okay

khamsene

Stayed 2 nights in Sep 2023
Response from CS on Sep 5, 2023
Thank You for your feedback.

8/10 Good

Darleen

Great staff
Stayed 1 night in Sep 2023
Response from CS on Sep 5, 2023
Thank You for your feedback.

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches roaches roaches. People smoking weed right outside the building it smells like dog pee. No staff present
Stayed 1 night in Aug 2023
Response from CS on Aug 30, 2023
Thank you for your review. We apologize for the experience you had! We strive to ensure our buildings are kept in optimal condition and aim to provide the best service. We take your concerns seriously and will make sure to take the necessary steps to address the situation you have experienced. Thank you for your feedback.

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Location is close to interstate very friendly and helpful staff.I love the privacy.
Stayed 7 nights in Aug 2023
Response from CS on Aug 22, 2023
Thank You for your feedback.

2/10 Terrible

Sara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at 12 am after a long drive & were exhausted. We went to the room & took one step inside, but left immediately. There was a pile of towels in the floor & bedding piled on the bed. Clearly it had not been cleaned. We went back downstairs, called the front desk, & waited for someone to help. She was very apologetic & assigned us another room on the 3rd floor. We go back, still carrying our luggage & exhausted, to the other end of the hallway. We were upset to see another dirty room! There were several water bottles on the counter & no linens at all on the bed. This time I called from my cell phone to the front desk so we wouldn't have to wait as long. We went back down to the lobby & waited on the staff member, as she was going herself to check on the next room she was sending us to. Again, she was very nice & apologetic. The rooms are very old & a bit dingy, the walls in the hallway need to be scraped/painted, and the elevator is very old. We could deal with all of that, though, because we didn't expect much for a rate of about $100. The 3rd room thankfully had been cleaned, so we were able to shower & get a quiet night's sleep. When I went to the lobby to check out, the AGM was working & asked about our stay. I told her what happened at check-in. She was upset & said that shouldn't happen, so she would refund our money. I was thankful because I wasn't expecting that. But it's been 11 days - I've called 3 times & been told the GM would call me back. No call back!!!
Stayed 1 night in Jul 2023
Response from CS on Aug 14, 2023
Thank you for taking the time to review your experience. We apologize for the issues you encountered during check-in and are sorry that the first two rooms were not ready for check-in.

10/10 Excellent

Bethany

Stayed 7 nights in Jul 2023
Response from CS on Aug 30, 2023
Thank you for your feedback.

2/10 Terrible

Kevin

Stayed 4 nights in Jul 2023
Response from CS on Aug 6, 2023
Thank You for your feedback.

4/10 Poor

Megan

Business traveller, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I would like to start off by saying how amazing the staff is here. They are so friendly, helpful and genuinely want you to have a good stay here. Unfortunately the first room I was given had trash on the dresser and floor, no blankets or pillows and the bathroom smelt horrible. The second room didn’t have blanket, sheets or pillows, stripped naked with stains on the bed and a horrible odor in the room. The third room was a no go and by this time I hoped the fourth was clean enough to stay as I really didn’t want to go find another hotel. Luckily it all worked out and again, the staff was unbelievably helpful and apologetic. Could be a great place to visit if the cleaning part of the operation gets more love and attention.
Stayed 1 night in Jul 2023
Response from CS on Jul 31, 2023
Thank you for taking the time to share your feedback about your experience at our hotel. We apologize that on your visit, you did not have a comfortable stay due to the room cleanliness, we strive for a high standard of cleanliness and are disappointed that we did not meet your expectations. Please accept our sincerest apologies for the inconvenience posed. We are looking into the details of this matter and have addressed it.

2/10 Terrible

Martha

Travelled with family, Business traveller
Disliked: Cleanliness
I receive a call around 11;00 am that they ran out of rooms and just had to find a new hotel to stay the next 2 days. was not offer anything else. But was charge for the hotel.
Stayed 2 nights in Jul 2023
Response from CS on Jul 31, 2023
We understand how frustrating it can be to be unable to book your desired hotel room. We will work hard to improve our services and ensure that there are enough rooms available in the future for all our customers.

4/10 Poor

Bertram

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Want come back end of that story
Stayed 1 night in Jul 2023
Response from CS on Jul 21, 2023
Thank you for bringing this to our attention and giving us the opportunity to make things right.

2/10 Terrible

Gregory, PALATINE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived late and was told it was too late to check in. I had to go to another hotel.
Response from CS on Jul 21, 2023
Thank you for bringing this to our attention and giving us the opportunity to make things right.

2/10 Terrible

Brandy

Stayed 1 night in Jul 2023
Response from CS on Jul 21, 2023
Thank You for your feedback.

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice stay meet some nice family's staying there
Stayed 4 nights in Jun 2023
Response from CS on Jul 6, 2023
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did a reservation on Expedia..! They called me 2-3 hours later and they leave a message saying that they overbooked the rooms for that night and they didn’t have a room available for me. And I have not received e refund or anyone has called me. I called Expedia and they are not responsible either for the charges on my card because apparently I didn’t let them know immediately about the cancellation. I didn’t do a cancellation, hotel cancelled on me and Expedia is not responsible for anything and my $$ is gone and no refund. They practically stole my money and they did “It wasn’t me” game. I’m going to start using other app this one are thieves.
Stayed 1 night in Jun 2023
Response from CS on Jul 3, 2023
Thank You for your feedback.