Exterior detail

Reviews of Hotel Mirage, Sure Hotel Collection by Best Western

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 313 out of 641 reviews" "
Rating 8 - Good. 281 out of 641 reviews" "
Rating 6 - Okay. 29 out of 641 reviews" "
Rating 4 - Poor. 14 out of 641 reviews" "
Rating 2 - Terrible. 4 out of 641 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neeru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very comfortable. The location is so good. There are three tram stops, one after the other, just across the road. The staff is very helpful and indeed friendly. The rooms, linen, washroom, towels were very clean. Overall, safe place for solo travelers. Breakfast has lot of options. I am happy I chose this Hotel for my stay. MiCo convention centre is 25 minutes, almost straight road walk. So, no expense for attemding conference. There is an excellent supermarket, La Grande, where I bought lot of coffee and chocolates. In the same shopping complex, there is ALDO, H&M, Zara... And prices are better than any of the major shopping complexes. Tram 14 which runs just across the road, connects to all major attractions. Price is slightly more than other nearby Hotels but its worth all the comfort, food, safety and cleanliness.
Stayed 5 nights in Oct 2023
Response from Federica Front Desk on Oct 29, 2023
Dear Neeru,Thank you for your review and we are glad that we were able to fully meet your expectations..Hoping to have you again as our guestBest Regards

10/10 Excellent

Lida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff is very nice. Great breakfast. Unfortunately the location is not ideal for tourists. At least 40 minute Tram ride from all the main attractions. Closest metro station is 20 mins away. Getting to the central station was a headache with the morning traffic.
Stayed 4 nights in Sep 2023
Response from Federica Front Desk on Oct 29, 2023
Dear Linda,Thank you for sharing your experience at Hotel Mirage. We are glad that you appreciate our staff and the breakfast. About the location we could just say that is well connected by means of transportWe look forward to welcoming again to our hotelBest Regards

8/10 Good

Stefka

Travelled with family
Liked: Cleanliness, staff & service
While this hotel is situated at a distance from Milan’s city center, the staff provided exceptional assistance throughout our stay. However, the neighborhood surrounding the hotel did give us some safety concerns. Our room faced a bustling road, leading to considerable noise from passing trolleys. Regrettably, we also encountered mold in the bathroom, and the beds were exceptionally firm.
Stayed 4 nights in Sep 2023
Response from Federica Front Desk on Oct 1, 2023
Dear Stefka, thanks for sharing your experience at the Hotel Mirage and thank you for your 4 stars rating. We regret about the report ot the noisy room and we suggest you to request a quiet room in a possible next stay.Kind RegardsFedericaFront Desk

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was right across from #14 which you can take to Duomo-city center. We also used it to get to our Eurail Train in Milan Central. The staff were very knowledgeable and helpful. The breakfast was excellent, Multo Bene.
Stayed 2 nights in Jul 2023
Response from Monica on Jul 17, 2023
Good day Ms. Cheryl,Thank you so much for leaving us your feedback. We are glad to hear that you enjoyed your stay with us during your visit in Milan. We hope to see you again soon on your next visit.

10/10 Excellent

Michal

Stayed 3 nights in May 2023
Response from Monica on Jun 27, 2023
Gentile,Grazie per le 5 stelle di valutazione, ne siamo contenti ed orgogliosi, come siamo contenti di essere per te un posto sicuro. Uno dei nostri maggiori punti di forza oltre al nostro staff è la puliziaCerti di rivederti per il tuo prossimo viaggio a Milano.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, Comfort, and Delicious Breakfast!
Fantastic service and convenient location on Tram line 14 (one of the main ones) and a 1 minute walk from Tram line 1. Excellent breakfast as well! Beds were firm memory foam; I don't usually like a firm mattress, but these were amazing. Excellent sleep had every night, and the room was very quiet!
Stayed 5 nights in May 2023
Response from Monica on May 20, 2023
Good day Mr. Peter,Thank you so much for your kind words and appreciating our teams effort. We are glad to have provided you with a satisfactory stay. We look forward to your next stay when you visit again in Milan. Monica Front Desk

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 2 nights in Apr 2023
Response from Monica on May 5, 2023
Hi Ms. Rose, Thank you for recognizing our team's efforts to offer you the best service during your stay.

8/10 Good

Zvi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from jio on Apr 4, 2023
Dear Zvithank you for your feedbackHoping to see you again at the Hotel MIrageGood bye

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from jio on Apr 4, 2023
Dear thank you for your feedbackHoping to see you again at the Hotel MIrageGood bye

10/10 Excellent

Camelia

Travelled with family
Liked: Cleanliness, staff & service
Overall good hotel
Check in fast and easy. Room very clean. Breakfast very good. Very noisy in room because of poor windows isolation. Easy acces to Duomo, Castle, Cimitiro Monumentale with tram 14, station in front of the hotel.
Stayed 3 nights in Mar 2023
Response from jio on Apr 4, 2023
Dear Cameliathank you for your feedbackHoping to see you again at the Hotel MIrageGood bye

6/10 Okay

BYEONG

Travelled with family
Stayed 3 nights in Feb 2023
Response from jio on Apr 4, 2023
Dear BYEONGthank you for your feedbackHoping to see you again at the Hotel MIrageGood bye

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited from CA & Enjoyed the stay at the Mirage. Rooms are clean and breakfast was included. Minor issues were addressed by staff and resolved. Good value in comparison to the neighboring hotels.
Stayed 2 nights in Nov 2022

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff and clean room. I was there for a couple of nights for the Milan chelsea game, and had a good experience of the hotel overall
Stayed 2 nights in Oct 2022

10/10 Excellent

Vahid

Stayed 5 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mirage Milan
Great stay, friendly and helpful staff, a little dated in places. Breakfast was ok but would have liked more hot options.
Stayed 2 nights in Sep 2022

8/10 Good

Abdul Karim El Hage

Business traveller
Liked: Cleanliness, staff & service
V
Stayed 1 night in Sep 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Out of city center
Great help at the front desk! Answered all our questions. Room was cleaned every day and new towels given. Really great experience!
Stayed 2 nights in May 2022

10/10 Excellent

Dawn, Spring creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast Buffett and the lady working at the Buffett was wonderful. So Pleasant and friendly
Stayed 3 nights in Apr 2022

6/10 Okay

Jan Michael, Chertsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and Staff are Great, the only thing to concern is, the room was not as big as we had thought, the beds were too hard, so it's hard to sleep, no extra pillows(they might charge extra), and had we to pay for the kettle each day. I have been to other "Best Western Hotels" that served better, but this was ok i guess.
Stayed 4 nights in Feb 2022
Response from Angelo on Mar 2, 2022
Dear Jan Michael thank you for your review for us very important to improve our service, we are happy that you found Cleanliness and great staff, our room size is written on the website and our mattresses are hard because they are new and there are 2 extra pillows in the wardrobe at no cost, it is indicated on the guest book in all our rooms and in any case if you had asked the reception open 24h, we should have told you. We are sorry because you would have slept better and responding to the needs of our guests is our goal. Hoping to host you again to make you live a better experience in our Hotel Best regars Angelo Sales Manager

8/10 Good

Pablo

Business traveller
Liked: Cleanliness, staff & service
Un po’ caro per quello che offre ma ok
Albergo pieno quindi non è stato possibile late checkout come mi serviva
Stayed 1 night in Nov 2021
Response from Angelo Sales Manager on Nov 24, 2021
Buongiorno Signor Pablo, grazie per la sua positiva valutazione, siamo contenti che nel complesso, si sia trovato bene e ci spiace non averle potuto offrire il late check-out perchè come detto da lei eravamo al completo. Sperando di riaverla nuovamente nostro Ospite, grazie ancora ed arrivederci Angelo Caserta Sales Manager

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, staff & service
Very good is far away from the center
Stayed 4 nights in Sep 2021
Response from Angelo on Sep 27, 2021
Hi Fernando thank you for your 4 point ranking, we are no in the center but we have a tram stop in front of the Hotel with whom you can reach the center directly in 20 minutes Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from jio on Oct 29, 2019
Thank you for your good rating, we are happy you enjoyed your stay Good bye Best regards Angelo Caserta Sales Manager

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
I really liked this hotel, the rooms were great, they had a good breakfast and tram stop was across the road. I didn't like the fact that there was no tea coffee making facilities, you could hire a kettle for 10 Euro. We asked for a late check out of 4 hours and we were charged 60 Euros which is basically a nightly rate, I thought that was a rip off. The hotel is out of the main centre but still in a nice area and the tram takes you straight to the centre.
Stayed 2 nights in Jul 2019
Response from jio on Aug 2, 2019
Hi Sir thank you for your positive review, we are happy did you enjoy your stay and hoping to see you soon Have a good summer Angelo Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious Rooms, with all amenities : Safe, Tea/coffee making facilities, Usb charger. Very good breakfast that included cooked and continental. Excellent staff, friendly and helpful
Stayed 5 nights in May 2019
Response from jio on May 10, 2019
DEAR SIR thank you for your positive review, we are happy you enjoied your stay Hoping to see you soon best regards Angelo

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Angelo on May 3, 2019
Dear Sir Thank you for your positive review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . We appreciate your loyalty to our brand. Sincerely, Angelo Caserta Best Western Hotel Mirage, Sure Hotel Collection by Best Western

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Angelo on Nov 21, 2018
Hi Miss Inna thank you for your positive review Hoping to see you soon in Milan at Hotel Mirage Good bye

8/10 Good

Fred, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean place to stay not too far from the city.
Stayed 3 nights in Nov 2018
Response from Angelo on Nov 20, 2018
HI Fred thank you for your good review, we are happy did you enjoy your stay Hoping to see you again at Hotel MIrage, Good bye

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from angelo on Oct 25, 2018
Hi Mr Ahmed thank you for your good review Hoping to see you soon good bye

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean hotel
The bedroom and bath were really clean and the staff were kind but the only difficulty was car parking!!+
Stayed 2 nights in Oct 2018
Response from Angelo on Oct 22, 2018
Dear Mr Mahmood Thank you for your good review, the client's feedback is very important to us to improve our service for you and other guests will come to stay to us in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and very helpful. Easy to get downtown using the trams with stops just a block away.
Stayed 3 nights in Sep 2018
Response from Angelo on Sep 19, 2018
Hi Sir thank you for your positive review Hoping to see you soon at Hotel Mirage in Milan Good bye

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great for using public transportation or just walking to several different restaurants. There is also a local market one block away. Front desk staff was very helpful and a quick check in/out.
Stayed 5 nights in Sep 2018
Response from Angelo on Sep 19, 2018
Hi Mr Mike thank you for your positive review Hoping to see you soon at Hotel Mirage in Milan Good bye

10/10 Excellent

Matt

3 nights in Milan
Staff was very helpful. Delicious breakfast included. Beds were very good. Close to public transportation. Excellent restaurant just down the street
Stayed 4 nights in Sep 2018
Response from Angelo on Sep 11, 2018
Hi Matt thank you for your positive review, we are happy to read that you enjoied your stay to us Hoping to see you soon Good bye

8/10 Good

Sif, Tampa, FL

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too Hot
Hotel is too far from the City Center. Need to take a train or subway. AC was not working. Very hot. The staff was great. Hotel was okay. Would not stay there again
Stayed 1 night in Sep 2018
Response from Angelo on Sep 19, 2018
Hi Sif thank you for your positive review Hoping to see you soon at Hotel Mirage in Milan Good bye

8/10 Good

Philip

Stay here, but eat in town!
A comfortable and reasonably-priced hotel with welcoming staff. The drawback is the location - not so much because of distance from the city centre (there’s a tram stop at the hotel and only 15 or 20 mins to the centre) - but because of the lack of quality eating options nearby. The (suggested) restaurant across the road which I tried was very ordinary. It’s a good option if you’re not looking for a Grand hotel and want to avoid the high prices of hotels in the centre, but plan to go into town for dinner!
Stayed 2 nights in Sep 2018
Response from Angelo on Sep 19, 2018
Hi Mr Philip thank you for your positive review Hoping to see you soon at Hotel Mirage in Milan Good bye

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, clean and comfortable. It is located next to a tram stop that goes straight to the touristic areas in the city centre. People working there is a little bit moody, but overalls the service is good. I commented a lot on the 70’s vibe of the hotel but compared to the city it looks really modern
Stayed 2 nights in Jul 2018
Response from Angelo on Aug 24, 2018
Hi Miss Daniela thank you for your good review. Wedidn't understastand what do you want to mean when you wrote "People working there is a little bit moody" we are sorry if we seemed moody, we assure you that our staff works every day with passion and dedication. Hoping to see you soon at Hotel Mirage, to check better that we are not a persons moody thank you again for your positive review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Great stay recently at hotel. Located a bit out of centre of milan but tram stop with regular link to centre is opposite hotel. Staff very friendly and good breakfast with good variety. Would stay again if we return
Stayed 2 nights in Jul 2018
Response from Angelo on Jul 24, 2018
Hi Marc thnk you for your positive review and hoping to see you soon in Milan Happy Summer

8/10 Good

Tim, Wisconsonite USA working in Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Milan with easy Tram access to the Duomo area or metro. Hotel staff Toto and other super helpful! We had nice time viewing of world cup games in the lounge. Clean comfortable rooms at reasonable price. Thank you Hotel Mirage!
Stayed 3 nights in Jun 2018
Response from Angelo on Jul 12, 2018
Hi Tim !! thank you too from all of us for your positive review, hoping to see you soon at Milan, happy summer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing and the receptionists are all nice and willing to help (they also speak some English). The rooms were very clean and very spacious. The only real problem was that I booked 2 rooms and one of them smelled heavily of smoke, which is not the hotel's fault, but is something to consider. Overall, I had a very good experience at this hotel.
Stayed 1 night in Jun 2018
Response from Angelo on Jul 12, 2018
Hi !! We dont' know your name but anyway thank you for your positive review, we are happy you found receptionists all nice and the rooms very clean and very spacious but we are sorry you found one of the room booked that smelled of smoke, the guest know that cannot smoke in the room but sometime happened but just to let you know after the departure all rooms are subjected to an ionizing treatment to purify the air from all pollutants and prevent the onset of allergies. After the treatment, for the most sensitive persons can happened that they find the rooms smelling smoke yet and in that case we can suggest you the best thing to do is call the reception, change the room and remake the treatment in that room Thank you again for your positive review and happy summer

10/10 Excellent

Kanat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very clean and spacious room. Great staff.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angelo on Feb 26, 2018
HI Mr Gabriel thank you for you good review

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy route to centre on tram 14 a little noisy as on Main Street but staff super
Stayed 2 nights in Sep 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milan, great variety restaurants beautiful people.
Great front desk service. ID or passport to confirm reservations, friendly in all manner. Breakfast more of a european/ self help continental style yet very filling and the service was great and located on the 6th floor.
Stayed 2 nights in Jul 2017
Response from Angelo on Jul 24, 2017
Good morning thank you for your good Review Angelo Caserta Hotel Manager

10/10 Excellent

peter, barrie ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location to transit
all staff very helpful front desk top notch , helped us with bus and trams. and tickets never felt rushed bar got us glasses and ice .for our room ..no charge........... breakfast staff all very nice and, food..... good choices and tasty
Stayed 3 nights in Jun 2017
Response from Hotel MIrage on Jun 27, 2017
Good morning Mr Peter Thank you for your beatiful Review Hoping to guest you, again in our Hotel in the next future Best regards Angelo Caserta Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of a walk into Milan itself but you can get a tram right outside if the walk is too much. The hotel is fine. Clean and tidy.
Stayed 4 nights in Jun 2017
Response from Hotel MIrage on Jun 27, 2017
Good morning thank you for your Review and best regards Angelo Caserta

8/10 Good

GE

Liked: Cleanliness, staff & service, room comfort
Good value. Comfortable, good breakfast. Location a little far from center, but tram outside front door. No safe in room.

8/10 Good

carol, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel easy access to city center
The staff was extremely helpful and informative. Although the hotel is about 25minutes to the city center the tram stop is very close by and easy to use.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip Milano
For business trip OK

8/10 Good

Constantino, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great WiFi
Great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
A great hotel , but the bar and restaurant are not open at night at the weekend. .

8/10 Good

Ravi, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Compact, functional hotel; friendly and helpful staff; clean room; decent breakfast spread; only grouse was with the bath shower stall - as tiny as it can get, and without a skirting to prevent water from seeping out into the bathroom