1/5 Terrible
Andrew, London
Business traveller
20 Oct. 2020
Disliked: Staff & service
Beware aggressive application of small print...
I had a stay booked here for a conference that was cancelled. Cost of stay for 2 nights was £750 vs typical nightly charge at the hotel of £60 so my 2 nights were the equivalent of 2 weeks normally. This wasn't a pre-paid booking rate but the fully flexible/cancellable option.
I forgot to cancel due to this booking not being linked to my non-work email and the hotel took full payment from my credit card for the whole stay - not 1 night as would be normal
Their small print did allow them to do this so my fault but given the extremely high cost of the rooms for those dates, I had hoped the hotel would show some goodwill and only charge 1 night (still the equivalent of a full week normally....)
Sadly, hotel management is more focused on recouping COVID losses than behaving reasonably and building goodwill.
Book if you need to but be very careful about their cancellation policies
Stayed 2 nights in Oct 2020
