Restaurant

Reviews of Novotel München Airport

Novotel München Airport
Nordallee 29, Freising, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet, very clean, and very convenient for getting to an early flight atvthe Munich airport. Would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for accessing nearby Munich airport.
Stayed 1 night in Apr 2024

8/10 Good

Geoff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place for business travel.
Stayed 2 nights in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa vom Novotel Munich Airport on Mar 29, 2024
Lieber Martin,vielen Dank für dein positives Feedback!Wir hoffen dich bald wieder bei uns begrüßen zu dürfen und dich dann voll und ganz überzeugen zu können.Mit herzlichen GrüßenLuisa vom Novotel Munich Airport

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Biggest issue was finding where Bus 635 location for pickup was. Luckily after reading the information on the card from the hotels, a taxi driver told to where to find it. The hotel was great from cleanliness and space wise. The breakfast was great.
Stayed 1 night in Mar 2024
Response from Katharina from Novotel Munich Airport on Mar 25, 2024
Dear Heather, thank you for your feedback. We apologize for the inconvenience you experienced in finding the location for Bus 635 pickup. However, we're glad that a taxi driver was able to assist you after reading the information provided on the hotel card.We're delighted to hear that you found our hotel great in terms of cleanliness and space. It's also wonderful to know that you enjoyed the breakfast.Despite the initial challenges, we hope you had a pleasant stay overall, and we look forward to welcoming you back soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 18, 2024
Dear Rita,Thank you so much for your feedback.We hope to welcome you again soon!Best regards,Luisa from Novotel Munich Airport

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 18, 2024
Dear Francisco,Thank you so much for your feedback!We hope to welcome you soon!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Taking taxi would be around Euro 10 to 15
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 13, 2024
Dear Wendy,Thank you so much for your kind feedback.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

4/10 Poor

Francisco

Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 31, 2024
Dear Francisco,thank you for your rating about your stay at Novotel Munich Airport.We apologize for not meeting your expectations during your stay and hope that we can fully convience you next time.Please feel free to send us your feedback so we can improve our services.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Shelbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very spacious and clean, complimentary mini bar in the room and coffee in the lobby were plusses! The sauna was an awesome experience. The restaurant in the hotel has very limited options, menu definitely should be expanded. Overall a great stay!
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 8, 2024
Dear Shelbie,Thank you so much for your kind review and feedback.We are happy to hear that you liked the complimentary mini bar & coffee.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel. Very friendly staff. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 8, 2024
Dear Kristoffer,Thank you so much for your kind feedback.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on Mar 8, 2024
Dear Martin,Thank you for your kind feedback.We hope we fully convience you next time!With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable and close to airport
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Kimberly,thank you so much for your kind feedback!We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

JINNIAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi is pretty good!
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Jinniao,thank you for your feedback about your last stay at Novotel Munich Airport.We hope to welcome you soon again!Luisa from Novotel Munich Airport

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Luisa vom Novotel Munich Airport on Mar 3, 2024
Lieber Marcel,vielen Dank für dein tolles Feedback!Wir hoffen dich bald wieder begrüßen zu dürfen.Mit herzlichen GrüßenLuisa vom Novotel Munich Airport

10/10 Excellent

Charlotte

Liked: Amenities
This hotel is excellent, very new and beautiful! It is very close to the Munich airport and the shuttles which are right in front of the Novotel run every 10 minutes to and from the airport. In addition the shuttle also brings you to a big shopping center and to Freising the old town with great restaurants and fabulous boutique shops. All in all a great place.
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Charlotte,thank you so much for your kind feedback!We hope to welcome you again soon.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Tiberiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Tiberiu,thank you so much for your kind feedback!We hope to welcome you back soon!With kind regardsLuisa from Novotel Munich Airport

10/10 Excellent

DEVIN

Travelled with family
Liked: Amenities
Ana was awesome at the reception desk!
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Devin,thank you so much for your kind feedback!Of course we will forward your review to Ana and hope to welcome you again soon!With kind regards,Luisa from Novotel Munich Airport

2/10 Terrible

Claus, Jefferson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to cancel this reservation for 2 days. I knew I was traveling home one day early and did not need the hotel. No one available at Expedia and the hotel would do nothing outside of expedia. I even stopped at the hotel personally on my way out.....NEVER AGAIN
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 8, 2024
Dear Claus,Thank you for reaching out. We appreciate your understanding. However, since your reservation was made through Expedia, we don't have direct access to modify bookings. In this case, we recommend contacting the booking portal directly. They will get in touch with us, and together, we can explore potential options for adjustments based on availability and any applicable policies.We hope to welcome you again in the future.With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stop over for the airport
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Nick,thank you so much for your kind feedback.We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limit food options
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Tony,thanky you for your review.We currently are working on a new menu at our restaurant "The Flave of Munich". We hope that we can convience you fully next time.Luisa from Novotel Munich Airport

10/10 Excellent

alina-valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, easy access by bus, very close to the airport and train station
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 3, 2024
Dear Alina-Valeria,thank you so much for your kind feedback.We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Claus, Jefferson

Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Mar 29, 2024
Dear Claus,Thank you so much for your kind feedback!We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Novotel I have stayed in. Liked the organic coffee and for the low impact recyclable razor and toothbrush I had to request for my unplanned overnight stay (thanks KLM..) Lovely quiet and comfortable room
Response from Luisa from Novotel Munich Airport on Feb 13, 2024
Dear Gerald,Thank you for your wonderful feedback! We're thrilled to hear that your stay with us was the best experience at a Novotel. We're pleased that you appreciated the organic coffee and our efforts toward sustainability with recyclable amenities. It's great to know you enjoyed the quiet and comfortable room. We look forward to the opportunity to welcome you back for another exceptional stay in the future.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Free coffes and transportation. Room great
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on Feb 6, 2024
Dear Ricardo,thank you so much for your kind feedback!We hope to welcome you again soon.Best regards,Luisa from Novotel Munich Airport

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Katharina vom Novotel Munich Airport on Jan 28, 2024
Hallo Gilbert, danke für das positive Feedback. Bis zum nächsten Mal.

10/10 Excellent

Nisha

Stayed 1 night in Jan 2024
Response from Katharina vom Novotel Munich Airport on Jan 20, 2024
Hallo Nisha, danke für dein tolles Feedback.

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Couldn’t control room temp
I was so hot and uncomfortable in my room all night. I turned the fan all the way up and thermostat all the way down but it didn’t even make a difference. Room was still hot and stuffy and I couldn’t open the windows.
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Kerry,Thank you for sharing your feedback regarding your recent stay at Novotel Munich Airport. We sincerely apologize for the discomfort you experienced with the temperature in your room. Your comfort is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate you bringing this matter to our attention, and we will investigate the issue with the air conditioning system to ensure that it functions properly.We truly value your feedback as it helps us identify areas for improvement, and we hope you will give us another opportunity to provide you with a more comfortable stay in the future.Kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. The wait staff for my dinner was very friendly, in addition the woman who checked me in was kind as well. It was a good beginning for my journey home the next day.
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Lisa,Thank you for sharing your positive experience with us! We're delighted to hear that your room was clean and comfortable, providing a pleasant start to your journey home. It's always our goal to ensure our guests feel welcomed and well taken care of. Our team strives to provide excellent service, and your feedback is truly appreciated.Safe travels on the rest of your journey, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Luisa from Novotel Munich Airport

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Maria,thank you so much for your kind feedback.If you have any comments or suggestions for improvement, please feel free to share them with us. We always appreciate constructive feedback.We hope to welcome you again soon and fully convience you next time.With warm regards,Luisa from Novotel Munich Airport

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Jessica,thank you so much for your kind rating of the Novotel Munich Airport.We hope to welcome you again soon.With warm regards,Luisa from Novotel Munich Airport

10/10 Excellent

Kayi

Liked: Property conditions & facilities
Easy to get to a very early flight in the morning.
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Kayi,thank you so much for your kind feedback!We are happy to hear that you had a nice stay at our hotel and hope to welcome you soon again.With warm regards,Luisa from Novotel Munich Airport

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear David,thank you so much for your kind feedback.We hope to welcome you again soon and fully convience you next time. Please do not hesitate to let us know how we can improve our services to make your stay more comfortable.With warm regards,Luisa from Novotel Munich Airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at Munich airport!
We always stay at Novotel before our flight back to the US!
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear guests,thank you so much for your kind feedback about your last stay at Novotel Munich Airport.We hope to welcome you soon again!Safe Travels and warm regards,Luisa from Novotel Munich Airport

8/10 Good

Florin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on Jan 8, 2024
Dear Florin,thank you so much for your kind rating of the Novotel Munich Airport.If you have any comments or suggestions for improvement, please feel free to share them with us. We always appreciate constructive feedback.We hope to welcome you soon again!With warm regards,Luisa from Novotel Munich Airport

10/10 Excellent

Loralee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay close to the markets and within walking distance to all the main attractions. The only thing we drove to were the historical Nuremberg trial/WWII sites. There were plenty of places to see and eat close by and we loved our stay!
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear Loralee,It sounds like you had a wonderful stay!We're delighted to hear that you found plenty of places to see and eat nearby, enhancing your overall experience. Should you return, we'd be thrilled to welcome you back at our hotel! With warm regardsLuisa from Novotel Munich Airport

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and easy to access from the airport. Good value.
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear Justin,thank you so much for your kind feedback!We hope to welcome you soon again.With warm regards,Luisa from Novotel Munich Airport

4/10 Poor

Svetlana, Northridge

Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear Svetlana,thank you so much for your feedback.If there's anything specific you'd like us to address or if you have further feedback, please feel free to share. We value your input, and we hope to have the opportunity to make it up to you in the future.With warm regards,Luisa from Novotel Munich Airport

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear Holly,thank you so much for your kind rating of the Novotel Munich Airport.You are welcome to write us any of your experiences you had at your stay.We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
good hotel if you have early flight
stayed one night here because we have an early flight the next morning. It is located outside of the Munich airport. Bus route 635 stops right in front, S-bahn is about a 10-min. walk. Check in: check in was pretty slow. Granted this was on Dec. 30 so they seem to be a staff shortage. But they seem to be pretty nice about it and apologized. Room: Room was good. bed and pillow were comfortable. everything was clean. Amenities: only used the fitness center. Has free weights, a cable machine, bike, and a couple of treadmills. Pretty spacious, well maintained. Service: ate dinner at the bar. Service was slow. Ordered one schnitzel and two cups of soup, took about 30 min. overall hotel was good. would consider stay here again if needed when I travel to munich.
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear guest,Thank you for sharing your experience! We appreciate your feedback. It's great to hear that you found the hotel convenient for an early flight, with easy access to the airport through bus route 635 and the S-bahn.We apologize for any inconvenience during the check-in process due to the staff shortage, but we're glad to know they were accommodating. We're also pleased that you found the room comfortable, and the fitness center amenities met your expectations.Your input on the dinner service is valuable, and we'll review this to ensure a smoother experience for future guests.We look forward to welcoming you back on your future travels to Munich. Safe travels! Luisa from Novotel Munich Airport

10/10 Excellent

EMIL, Chicago

Stayed 1 night in Dec 2023
Response from Katharina vom Novotel Munich Airport on Jan 20, 2024
Danke Emil für deine Bewertung.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not in the airport or connected to the airport! The parking is also expensive, nearly 30€ after tax.
Stayed 1 night in Dec 2023
Response from Katharina from the Novotel Munich Airport on Dec 30, 2023
Dear guest, as an airport hotel, we have the convenience of a public bus service departing every 20 minutes, ensuring a quick journey to the terminals in under 10 minutes.

8/10 Good

Constantinos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport and affordable.
Stayed 1 night in Dec 2023
Response from Best regards, Katharina from Novotel Munich Airpor on Dec 30, 2023
Thank you very much for your feedback, Constantinos.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Amenities were excellent. Restaurant was nice. Transportation to the airport was easy with the very nice hotel staff helping us.
Stayed 1 night in Dec 2023
Response from Katharina from the Novotel Munich Airport on Dec 30, 2023
Dear Claudia, thank you for the great review.

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Luisa vom Novotel Munich Airport on Jan 8, 2024
Lieber Daniel,vielen Dank für deine positive Rückmeldung zu deinem letzten Aufenthalt im Novotel München Airport.Wir hoffen dich bald wieder begrüßen zu dürfen und dann voll und ganz überzeugen zu können.Mit herzlichen GrüßenLuisa vom Novotel Munich Airport

10/10 Excellent

Phyllis

Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Jan 5, 2024
Dear Phyllis,thank you so much for your kind feedback.We hope to welcome you soon again.With warm regardsLuisa from Novotel Munich Airport

2/10 Terrible

Gail

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Close to the Munich Airport. The air conditioning does not work!!! This is the second time we have stayed at this hotel and it is the same problem with the air. Staff was not friendly and welcoming at all.
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Dec 11, 2023
Dear Gail,We appreciate you taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced with the air conditioning. Your comments are important to us, and we will address the issue promptly to ensure that it does not occur in the future.We're also sorry to hear that you found our staff less than welcoming, as providing a friendly and welcoming atmosphere is a priority for us. We will take steps to address this matter with our team and enhance our guest service.We value your feedback and hope to have the opportunity to make amends during your future visits. Thank you for bringing these concerns to our attention.Best regards,Luisa from Novotel Munich Airport

6/10 Okay

Jesse

Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Dec 11, 2023
Hello Jesse,We appreciate you taking the time to provide feedback on your recent stay with us. If there is anything we can improve please let us know.We hope to welcome you soon again and provide you with an even better stay at Novotel Munich Airport.With best regards,Luisa from Novotel Munich Airport

8/10 Good

Ellen, Savoy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and free coffee tea and gluhwein in lobby. Nice and well priced dinner options in lobby restaurant. Great gathering places in lobby. Convenient city bus right out the door. We used the bus to go to the quaint town of Freising and to the airport. Only bother was the rooms were over heated for comfort with no option to open window. Cose to airport means there is nothing within walking distance, but easy to catch an early morninv flight.
Stayed 1 night in Dec 2023
Response from Luisa from Novotel Munich Airport on Dec 11, 2023
Dear Ellen,Thank you for taking the time to share your experience. We're pleased to hear that you found our lobby amenities convenient, including the complimentary coffee, tea, and gluhwein. It's great that you enjoyed the well-priced dinner options in our lobby restaurant and found the lobby itself to be a welcoming space.We appreciate your feedback about the city bus convenience and your trips to Freising and the airport. We apologize for any discomfort caused by the room temperature. We'll look into improving the heating settings to ensure a more comfortable stay in the future.We hope to have the opportunity to welcome you back for another positive experience.Best regards,Luisa from Novotel Munich Airport

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay close to the airport.
Response from Luisa from Novotel Munich Airport on Feb 13, 2024
Dear Debra,thank you so much for your kind feedback.We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport