Exterior

Reviews of Days Inn by Wyndham Anderson IN

2 out of 5
Days Inn by Wyndham Anderson IN
5706 S. Scatterfield Road, Anderson, IN

Reviews

6.0
Rating 10 - Excellent. 157 out of 1004 reviews" "
Rating 8 - Good. 254 out of 1004 reviews" "
Rating 6 - Okay. 210 out of 1004 reviews" "
Rating 4 - Poor. 181 out of 1004 reviews" "
Rating 2 - Terrible. 202 out of 1004 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Travelled with family
Disliked: Cleanliness
I booked 2 rooms. One had mildew on shower walls the other had balls of hair stuck to the shower walls. Toilet in 123 rocked. Toilet seat was broke, but they fixed it right away

8/10 Good

Sharon

Travelled with family
Not too bad, especially for the price. Tub could use a good scouring
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Sharon,Thank you for your stay. We appreciate your feedback and are glad to hear that you found the price reasonable. However, we apologize for the oversight regarding the tub's cleanliness. Your comments are valuable, and we'll ensure that the tub receives the attention it needs to meet our standards of cleanliness for future guests. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Michele, Elwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff members , spacious rooms and very comfortable. Would be better if had more shampoo and conditioner
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Michele,Thank you for sharing your experience with us! We're delighted to hear that you found our staff members friendly, our rooms spacious, and the overall stay comfortable. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely, Hotel Manager

10/10 Excellent

Michele, Elwood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were very friendly make you feel welcome and the rooms were spacious and comfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Michele,Thank you for your wonderful feedback. We're thrilled to hear that you had such a positive experience with our staff and that you found our rooms spacious and comfortable! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

4/10 Poor

David

Travelled with family
Bathrooms and tub needed to be cleaner
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear David,We are sorry that some housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Jamie

Travelled with family
It was very dirty and had a urine smell
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Jamie,Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

2/10 Terrible

Saengaloun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All hotels we've stayed at told us to keep our mountain bikes in our rooms or they would have a storage locker for us. This one told us to keep it with our car! The area is sketchy as hell and our bikes are worth around 10k! Eventually the front desk told us it's fine. But it looks like they took out deposit! They should have mentioned it when they checked out. Its just so sketchy. Also the next morning a bed bug fell out of my bf's hair. We told the front desk, she came to look and said there are no bugs, even after I showed her a pic. I've never stayed at such a disgusting place before and my standards are not that high. Plus it smelt like cigarettes.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,We are truly sorry to hear about your experience. Providing a safe and comfortable environment for our guests is our top priority, and we apologize for falling short of meeting your expectations in this regard. We take reports of bed bugs very seriously, and we will investigate this matter immediately to address any potential issues. Additionally, we apologize for any miscommunication regarding your deposit and bike storage. Your feedback is invaluable, and we will use it to improve our services and prevent similar incidents from happening in the future. Sincerely, Hotel Manager

2/10 Terrible

Lakshmi Narasimhan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience.. unhygienic and washroom flush was not working
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Lakshmi,We're truly sorry to hear about your disappointing experience during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and it's concerning to hear that we fell short of meeting your expectations in this regard. Additionally, we apologize for the inconvenience caused by the washroom flush not working properly. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made. Request your understanding and continued patronage.Sincerely, Hotel Manager

4/10 Poor

Linda, Mishawaka

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The overall condition of the facility was not to my liking. Lighting in room was set up on motion detectors which was disruptive when needing to move about the room while others were sleeping. The hearing/air conditioning unit sounding like it was on its last leg. Bathroom figures were not the cleanest. Tub was coated in soap scrum and did not drain due to a part that we were told was on back order.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Linda,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture they showed online was NOT representative of the property
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Mike,We apologize if the online picture did not accurately represent our property. We strive to provide accurate and transparent information to our guests, and we regret any confusion or disappointment this may have caused you. Your feedback is valuable to us, and we will take steps to ensure that our online images better reflect the actual property. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

robert

Travelled with partner
Disliked: Property conditions & facilities
Not 🚭 impressed
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,We apologize for falling short of your expectations regarding our non-smoking policy. Your feedback is valuable to us, and we'll work diligently to address any concerns you've raised. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Lorne

Liked: Staff & service, property conditions & facilities
Friendly staff and great location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,We're delighted to hear you enjoyed our friendly staff and prime location! Looking forward to welcoming you back soonSincerely, Hotel Manager

4/10 Poor

Rob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clogged sink upon arrival. Notified front desk. Never fixed or offerred another room. Old & crusty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Rob,We're sincerely sorry for the inconvenience you experienced with the clogged sink during your stay. It's disappointing to hear that we didn't promptly address this issue or offer you an alternative room. Providing a comfortable and hassle-free stay is important to us, and we regret that we failed to meet your expectations in this regard. Your feedback is crucial, and we will address this matter with our team to ensure that similar incidents are avoided in the future. Sincerely, Hotel Manager

2/10 Terrible

Carrie

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. Checked in went to my room and left five minutes later. Cigarette burn holes in multiple spots on bed. Lots of stains on bed and bedding. Felt like i need a std and hepatitis test after i left. It was absolutely disgusting!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Carrie,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Poor

Rob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink was not draining. Told the clerk, nothing done. Room was old and crusty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Rob,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that your concerns about the sink drainage were not addressed promptly, and we regret that the room did not meet your expectations in terms of its condition. We take guest feedback seriously, and we will ensure that our team addresses these issues promptly to prevent similar occurrences in the future. Please accept our sincerest apologies for the inconvenience, and we hope to have the opportunity to regain your trust during a future visit.Sincerely, Hotel Manager

6/10 Okay

Dwight

Travelled with family, Travelled with partner
Disliked: Amenities
The place needed a little cleaning up. The people running the front desk when we got there were nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Dwight,Thank you for your feedback. We're glad to hear that you found the staff at the front desk to be nice. However, we apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and tidy environment is important to us, and we will address your concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

JONATHAN, CANYON LAKE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel stay in a long time.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear JONATHAN,We are truly sorry to hear that your recent stay with us fell short of your expectations. Your feedback is invaluable to us, and we would appreciate any specific details you can provide about what aspects of your stay were unsatisfactory. This will help us address the issues and make necessary improvements to ensure that future guests do not encounter similar problems. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty with no housekeeping. Cigarette burns in comforters. Seems to be a place where people rent by the week and live there. Smashed my finger trying to put bed back in position as they were off the frame to one side or the other. Noticed this after my daughter smashed her leg on the bar sticking out
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Gabriel,We are deeply sorry to hear about the unsatisfactory experience you had during your stay with us. This is not the standard of quality and service we strive to provide to our guests. Please accept our sincerest apologies for failing to meet your expectations. We take your feedback very seriously and will address these concerns with our housekeeping and maintenance teams immediately to ensure that such issues are rectified and do not recur in the future. We sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear John,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

janina

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Janina,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low cost high quality friendly staff relaxing environment
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Michele,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be of high quality while still offering affordable rates. It's also fantastic to know that our staff contributed to making your stay enjoyable and that you found the environment relaxing. We appreciate your feedback and hope to welcome you back soon for another great experience.Sincerely, Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very down to earth people and all of them have a very pleasant attitude and they all always said Hello and/or Good Morning. And the other thing I appreciated more than anything, was when I hung the "Do Not Disturb" sign on the outside of the door, the cleaning staff didn't knock and ask "Are you sure you don't need anything?" Just overall one of the best weekend hotel stays I've had in a long time.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Gary,We're thrilled to receive such positive feedback! It's wonderful to hear that our staff's down-to-earth and pleasant attitude contributed to a memorable stay for you. We're glad you appreciated the respect for your privacy when using the "Do Not Disturb" sign. Providing a comfortable and enjoyable experience is our priority, and we're delighted to have been a part of one of your best weekend hotel stays in a long time. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

brittany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was smooth. Staff was friendly. Couldnt beat the price for a days inn. Oh boy. The room itself wasnt bad. The bathroom was absolutly horrible. Mold in the shower. What looked to be foundation on the shower wall. Just all around nasty. The breakfast they offered is nothing like the photos. They had mini muffins and "coffee".
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Brittany,We appreciate your positive comments about the smooth check-in process and friendly staff. However, we sincerely apologize for the issues you encountered with the condition of the bathroom. Our housekeeping team will be promptly notified to address and rectify the cleanliness issues you've highlighted. Additionally, we regret that the breakfast did not meet your expectations. We use feedback from guests to improve our services. You can expect an even better stay the next time. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Alisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was wilthy
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 26, 2024
Dear Alisha,Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us.Sincerely, Hotel Manager

4/10 Poor

Marty

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is a dump
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Marty,Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

10/10 Excellent

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean staff friendly
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,We're pleased to hear that you had a positive experience during your stay, finding the hotel quiet, and clean, and the staff friendly. Providing a comfortable and friendly environment for our guests is our goal, and we're glad we could meet your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Makia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Makia,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Desirae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would NOT recommend a stay here. When we entered our room I first noticed it smelled musty. The room was in terrible condition. Stains on the pillowcases, bedsheet and bed skirt. The comforter had what appeared to be cigarette burns on it. The smoke detector was hanging from the ceiling by the wires. There were exposed electrical wires from where an outlet was supposed to be. The room light was missing a lightbulb therefore not working. We requested another room for safety reason and were given a different room. The second room had burn marks in the carpeting, stains all over the walls and the bathroom light didn’t work we had to either leave the door open or use our cellphone flashlight. We were told it was the only other room available so we decided to stay as it was late and we had just drove almost 5 hours. The beds were rock hard (can’t please everyone with bed firmness I’m aware but just as a warning if you like a soft bed this is not the place) we decided to check out a day early the next morning and drive the 5 hours back home after our daughters competition arriving home at midnight instead of staying another night. I will never stay there again.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Poor

Mindy

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Mindy,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Host at the desk was wonderful! Great stay for the value price!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Darlene,Thank you for your kind words! We're delighted to hear that you had a great stay and that our host at the desk made a positive impact on your experience. Providing excellent value and service is our goal, and we're thrilled that you found it to be worthwhile. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Avedis

Disliked: Cleanliness, amenities, property conditions & facilities
The place is awful! They gave me dirty room with sheets that had hair and stains. The floor was not vacuumed. It turns out it is a crack house/ and you can smell cigarettes and weed everywhere even in your room through door gaps. The guy at the front desk was nasty as ever could be. Absolutely I will need tetanus shot. I have taken pictures and documented to report to health services. The blankets have burn holes even the ones they replaced which had 3 instead of 7-8. There is a police car parked at the end of the parking lot but no police in it. Absolutely disgusting.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Avedis,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

6/10 Okay

Edward

Disliked: Staff & service, amenities
The customer service was not good at all. The person who checked us gave us the impression we were a nuisance. And when we went for coffee , because our room coffee pot was disgustingly dirty, there was none in the lobby and the desk agent never offered to help. What do ya want for $50.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Edward,We sincerely apologize for the disappointing customer service experience you encountered during your stay. It's essential to us that all guests feel valued and welcomed. We appreciate you bringing this to our attention and regret any inconvenience caused. We will address this issue with our staff to ensure a more positive and accommodating experience for future guests. Regarding the cleanliness concerns, we apologize for the condition of the coffee pot in your room and the unavailability of coffee in the lobby. Your feedback is valuable, and we will work on improving these aspects. We hope you might consider giving us another opportunity to provide you with a more positive and satisfactory stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Adan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Adan,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff very nice people. Was very quiet. the room was clean.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Breanna,Thank you for your stay. We're delighted to hear that you had a positive experience during your stay! It's great that you found the staff to be very good and the room clean. A quiet and comfortable environment is important for our guests, and we're glad we could provide that for you. We look forward to welcoming you back in the future. Sincerely, Hotel Manager

2/10 Terrible

Lavanti

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was dirty && fcked up! In fact, it smelt like old ass in there && then the first room they gave us it was the janitor room && I find that crazy but yeah I highly don’t recommend this hotel. It’s disgusting
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Lavanti,We sincerely apologize for the extremely unpleasant experience you had during your stay. Your feedback about the cleanliness, room assignment, and overall condition of the hotel is deeply concerning. This is not reflective of our standards, and we will investigate and address these matters urgently. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Davon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Davon,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Tammy Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Carrie

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

alexander

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness
Like renting a room in someone home. Uncomfortable
No breakfast. Breakfast area cluttered with boxes and family items. Children's bikes etc. Someone(I'd guess a lot of people) obviously live here. To get to your room it feels like you're walking through their living room not a lobby.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 13, 2024
Dear Guest,Thank you for visiting us. We are sorry you were unsatisfied with our service and hospitality during your stay. We take your feedback seriously and will work to improve the areas of concern to the best of our abilities. We would appreciate another opportunity to serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

darci

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Darci,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Clarissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very dirty, whole hotel smells very weird. the carpets were ripped up and falling off the baseboard, The shower made a loud screeching sound when you used the hot water. The tub it’s self was stained and moldy, The sheets were dirty, & there is no hot breakfast, it consisted of stale muffins & apples with coffee. Was told i couldn’t get more towels and wash cloths bc they said “they don’t do that” the pictures do not at all look like what the rooms actually look like. Also there was no locks on any of the doors leading outside. the worst part is on the last night of our stay 3 men were trying to get into our door at 11 pm at night. turns ou the manager was trying to check them into my room even tho he had me checked in that same room already. i was terrified as i had no clue who was trying to get into my room at first. This is the worst hotel i have ever stayed at.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Clarissa,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

10/10 Excellent

Cary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Cary,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Poor

victoria

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
pictures weren’t the same, bed wasn’t cleaned, pictures doesn’t do justice , loud
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear victoria,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude with horrible customer service and no basic people skills. Also illiterate and unable to properly communicate or be truthful to customers. And those are their good qualities.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Jeffery,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, amenities
Satisfied with my stay. Nightly rate is affordable. I have and will return to visit the area
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Christina,Your kind words mean so much to us, and we're pleased to get such great feedback from you. I'm glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely,Hotel Manager

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Brian,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

LaWanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room should have been marked as not ready. Freash blood on top sheet. No bottom sheet. Face bowl had a big thumb ptint on facett And I believe the room had been infested with bed bugs
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Guest,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Dean

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Dean,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Douglas

Disliked: Cleanliness, amenities, property conditions & facilities
Had to change rooms 1st room had dirty sheets. The whole place was dirty. Exit-entry doors didn’t have locks.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 25, 2023
Dear Douglas,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager