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Reviews of The Regenza by Tunga

3.5 out of 5
The Regenza by Tunga
Plot No 37 Sector 30 A Vashi, Navi Mumbai, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 162 reviews" "
Rating 8 - Good. 52 out of 162 reviews" "
Rating 6 - Okay. 35 out of 162 reviews" "
Rating 4 - Poor. 19 out of 162 reviews" "
Rating 2 - Terrible. 10 out of 162 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Amitava

Disliked: Cleanliness, property conditions & facilities
The property is under construction, unsafe to stay. Please take it out from Expedia hotel list.
Stayed 3 nights in Jan 2024

4/10 Poor

Kathleen

Business traveller
Disliked: Amenities, property conditions & facilities
Had to shift rooms due to inoperative locking door. Took hotel over an hour to do the right thing. Additionally, not a safe hotel for foreigners and women in particular. Lots of partying, live band in lobby, numerous men and I did not observe another female or any families during my stay. Definitely would not recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Pavan

Stayed 4 nights in Sep 2023

2/10 Terrible

Nilesh

Stayed 1 night in Sep 2023

4/10 Poor

Manish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Nikhil

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is good but interior is bit older and needs renovation. Overall it was satisfactory but from price point it was expensive
Stayed 2 nights in Aug 2023

2/10 Terrible

Suraj

Disliked: Cleanliness, staff & service, property conditions & facilities
this property lost credibility
Stayed 1 night in Jun 2023

8/10 Good

Rutwika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Praful

Travelled with partner
Liked: Cleanliness, staff & service
nice to live near all vashi station is near
Stayed 5 nights in Mar 2023

10/10 Excellent

Mridul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay only in Tunga Regenza during our visit to mumbai. It is always enjoyable except some here and there but there are people like Shadab who has come forward helping us with extension of stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

hardik

Stayed 3 nights in Dec 2022

10/10 Excellent

Nilima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, right from front desk to housekeeping to breakfast and restaurant, are extremely courtesy, friendly, helpful and understanding. It was a very very pleasant stay.

8/10 Good

Christina

Stayed 3 nights in Oct 2022

6/10 Okay

Swami

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: location, service, price Cons: hotel condition
Stayed 1 night in Jun 2022
Response from The Regenza by Tunga on Jul 13, 2022
We appreciate your valuable feedback. We would like to inform you that a part of the hotel is now on renovation and the time frame set for it approximately 2 months. We would like to invite you to visit the property once the renovation is competed.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Ramla Kunju on May 30, 2022
Do let us know what you didn't like about our property.

4/10 Poor

Vishwanath

Disliked: Property conditions & facilities
The bath tubs are extremely slippery and a slip could be fatal.
Stayed 1 night in May 2022
Response from The Regenza by Tunga on Jul 13, 2022
We appreciate your valuable feedback. We would like to inform you that a part of the hotel is now on renovation and the time frame set for it approximately 2 months. We would like to invite you to visit the property once the renovation is competed.

10/10 Excellent

Tanya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Super helpful staff.
Stayed 1 night in Apr 2022
Response from Ramla on May 10, 2022
Thank you, this makes are day:):) Cheers

4/10 Poor

Shankar, Portland

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

amit bhoir

Stayed 1 night in Apr 2022
Response from Ramla on May 23, 2022
Please suggest what went wrong with your stay at our property enabling us to work for the betterment of the guest stay.

2/10 Terrible

Lee

Stayed 1 night in Mar 2022
Response from Ramla on Apr 8, 2022
We understand your stay experience has been affected due to poor Wi-Fi and we assure you, the matter is resolved and the Wi-Fi speed has been boost up. The issue you had faced was due to major fibre cut from the service provider which has affected the whole neighborhood of Navi Mumbai. We request you to grant us with an another opportunity to serve you and to leave you with a delightful experience.

4/10 Poor

ABDUL

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom is dirty. Bath tub has mark everywhere. Bath mirror is stain. Stain marks on doors.
Stayed 1 night in Jan 2022
Response from Amith on Jan 28, 2022
Do accept our heartfelt apologies as we failed to make your stay delightful with us. We assure you, your feedback has been taken for immediate action and also request you to give us an opportunity to serve you better and leave you with an amazing stay experience.

4/10 Poor

Vinod

Business traveller
Liked: Cleanliness
Disliked: Staff & service
So horrible security personnel unnecessary they ask u where u want to go
Stayed 3 nights in Sep 2021
Response from Tunga on Oct 6, 2021
Inconvenience caused is highly regretted however do understand that Security was doing your part of job. We hope you will consider to stay with us again.

8/10 Good

Yogesh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Tunga on Dec 8, 2020
We appreciate your feedback. We at Tunga strive to achieve the guest satisfaction goal.

4/10 Poor

NS, NJ

Liked: Staff & service
Disliked: Cleanliness
The room wasn’t kept clean. Inspite of reminding them to put hand towels in the bathroom I had to call for them every day. The AC didn’t work had to get the maintenance into the room at least 3 times. The money they charge for the room is not worth it. I feel cheated.
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Jeevan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to finding foods, toiletries, public transport and etc.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all shopping malls. Bathroom needs a bit of updating. Need to walk away from hotel to get a Taxi. Restaurant food was good. Road in front of the hotel is still dirt road, should be a paved road.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

8/10 Good

John A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Affrdable base
Good location and breakfast but room a little tired. Club lounge service didn't exist
Stayed 10 nights in Dec 2019

8/10 Good

John A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Location good and rate very competive.
Friendly attentive staff and food book options throughout the day. However not really enjoying the benefits of the Club Lounge extra I chose to pay for. Some of paintwork especially in areas around bath in need of rennovation. Good choice of shopping nearby.
Stayed 2 nights in Dec 2019

4/10 Poor

Leena

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Room was not clean upon check in (found long strands of hair attached to the base of coffee table), same with the bathroom, room floor had footprints over it. Asked housekeeping to clean room again (also showed all to them). Went out only to return to find the footprints had been wiped away but the hair were still there (very disappointing, especially after showing them this). Bathroom was cleaned. Finally the following afternoon I informed front desk that the fridge in the room doesn’t work (showing them my bottle of water, which was absolutely warm). Although one receptionist said she would get the fridge replaced another receptionist tried to justify that the fridge is only keep items at room temperature and it’s not a freezer. Obviously I had to inform him that his now talking absolute nonsense (if a fridge is only to keep items at room temperature then it would not be needed in the room, you can just leave them anywhere and it be the same temperature). Please don’t treat your guests as idiots, take on board what they are saying and try to rectify it, that is the right thing to do. Just to add not really sure if the fridge was replaced as it didn’t work either.
Stayed 2 nights in Dec 2019

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
My recentt stay
Hotel was OK - WiFi was not very good and had difficulty connecting - bed very hard which is not my preference - staff very friendly though - breakfast was good with lots of variety.
Stayed 1 night in Nov 2019
Response from Amith Shetty on Nov 11, 2019
Dear Valued Guest, I would like to thank you for patronizing our hotel and also sharing your views. We assure you that our team will definitely rectify our short come The concerned departments have been updated regarding the same. We will look forward to your next visit and will live up to your expectations. Thanks & Regards Front Office Manager The Regenza by Tunga

10/10 Excellent

Joel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Amith Shetty on Nov 11, 2019
Dear Guest, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards Front Office Manager The Regenza By Tunga

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had taken two rooms for our family visit. Rooms were comfortable and relaxed.
Stayed 3 nights in Oct 2019
Response from Amith Shetty on Nov 11, 2019
Dear Guest, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards Front Office Manager The Regenza By Tunga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Amith Shetty on Nov 11, 2019
Dear Guest, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards Front Office Manager The Regenza By Tunga

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

GOBIND RAMCHAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100/10 awesome unbeatable staff and service
Once again Miss Shivani, Miss Preeti and Miss Sandhya made it a memorable trip. Always and ever ready to serve with sincererity.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Not properly maintained. I can see white ants/ termites on the doors.
Stayed 1 night in Aug 2019

6/10 Okay

Ian

Business traveller
Not as good as last timr
I have stayed here a few times and have let my customer book for me and got a reasonable room. This time I used Hotels.com and the room a lesser quality. Stained and dirty chair for example. I asked the reception to book a airport taxi and she was less than helpful. Lot sure I will stay here again expect the fish restaurant was fabulous.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Nempal Singh on Apr 6, 2019
Dear Guest, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards

6/10 Okay

Verified traveller

Bar and restaurant staff good, front desk struggled with basic English
Stayed 3 nights in Feb 2019
Response from Nempal Singh on Mar 7, 2019
Dear Guest, Greetings from the Regenza!!!!! We appreciate your honest feedback and would like to assure you that the shortcomings mentioned in your review have been addressed to the concerned departments. We would like to bring to your notice that guest delight and satisfaction has always been our priority and will always be the same. We regret the inconvenience caused to you and if given another chance assure you our best of services. We look forward to have you stay with us in the near future. Warm Regards

8/10 Good

Mohammad Shahzad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough for a business trip. The buffet breakfast may need improvement
Stayed 3 nights in Feb 2019
Response from Nempal Singh on Feb 14, 2019
Dear Guest, Thank you for sharing your views. We respect the same and will definitely improvise on our services as there is scope for improvement always. We look forward to meet your expectations during your next visit. Thanks & Regards

6/10 Okay

Verified traveller

Nicely Located next to inorbit mall and lovely places to eat nearby as well
Stayed 3 nights in Jan 2019
Response from Nempal Singh on Jan 19, 2019
Dear Guest, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards

8/10 Good

satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good service and convenient
Stayed 1 night in Jan 2019
Response from Nempal Singh on Jan 19, 2019
Dear Satish, Please accept our heartfelt gratitude for your generous compliments. Your encouraging words will further make us strive to serve you better. Best regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff needs more training in hospitality. Very loud music on 31st Dec night due to party happening in the hotel. Inconsiderate to the the guests staying in the hotel. Room smelling of cigarettes. Asked to change the room but was told that the hotel is fully booked. Bathroom was very dark (not sufficient natural light or the light bulbs). Bath tub not clean.
Stayed 3 nights in Dec 2018
Response from Nempal Singh on Jan 10, 2019
Dear Valued Guest, Greetings from the Regenza!!!!! We appreciate your honest feedback and would like to assure you that the shortcomings mentioned in your review have been addressed to the concerned departments. We would like to bring to your notice that guest delight and satisfaction has always been our priority and will always be the same. We regret the inconvenience caused to you and if given another chance assure you our best of services. We look forward to have you stay with us in the near future.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Nempal Singh on Jan 10, 2019
Thank you for sharing your views. We respect the same and will definitely improvise on our services as there is scope for improvement always. We look forward to meet your expectations during your next visit.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad front office manager and bad food and bad service
Stayed 7 nights in Dec 2018
Response from Nempal Singh on Jan 10, 2019
Dear Guest, We humbly apologize for the inconvenience caused to you during your stay. We have taken up the issue pertaining to certain operational matters as mentioned in your feedback. No excuses just a simple apology with an assurance that such issues will not be repeated.