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Reviews of The Leela Mumbai

5 out of 5
The Leela Mumbai
Sahar, Mumbai, Maharashtra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Tania

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very good location for the airport. It is however style over substance. Our VIP amenity caused so much trouble - each time we wanted to use our discount we had to go to reception and they had to work it out manually. This was the last night of our holiday and it meant we spent half of it queuing at reception. However it was the room which was really poor. We did not notice until we went to bed but some one had obviously vomited all over the wall next to the bed and it had not been clean properly. There were splashes all over the wall. The toilet lid also had splashed all over it - disgusting! The phone didn’t work and so we couldn’t call reception. As we had got ready for bed we couldn’t face going back to reception so had to live with it!!! Avoid this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Gopinathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and professional. The are around the property is very dirty The road in the hotel needs repairs
Stayed 3 nights in Apr 2024

10/10 Excellent

Ranjana, Sylvester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 1 night in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 22, 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

8/10 Good

DHIRENDRAKUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 12, 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Tristanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good but the room didn’t have an iron and I called to get one sent to my room and it never came..
Stayed 1 night in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 22, 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

6/10 Okay

joseph

Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 11, 2024
Dear Mr. Joseph,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 11, 2024
Dear Mr. Dinesh,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Mrs.Rasika

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and polite
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 11, 2024
Dear Ms. Rasika,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 Excellent

Rajnish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with great amenities
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 5, 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Catriona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with plenty of helpful staff, nice pool, great food, clean rooms.
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 3, 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

Anil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a cenmtral location with excellent staff. The only negative feedback i have was the noise from banging doors throughout the night and being able to hear people talking outside my door. Besides this, was a great stay.
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 11, 2024
Dear Mr. Anil,Greetings from The Leela Mumbai!We are glad to hear that you were satisfied with your visit. Should there be anything else that you would like to share with us to help us further improve upon our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Manivannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 1, 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A haven of peace and quiet in a bustling City ! Stand out feature are the 11 acres of gardens and a well designed pool. Rooms overlooking pool are strongly recommended - high floor as always. Pool area at this hotel is well designed - no noise or excessive child activity / noise .
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 30, 2024
Dear Mr. Peter,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable, safe, It needs a bit more upgrade in terms of rooms since its a 5 starrer
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 27, 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were haopy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 Excellent

Viswanath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 26, 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Preya

Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Apr 11, 2024
Dear Ms. Preya,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

2/10 Terrible

Jitendra

Travelled with partner
Disliked: Cleanliness
Not much
Stayed 5 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 20, 2024
Dear Mr. Jitendra, Greetings from The Leela Mumbai!We are disheartened that we could not live up to your expectations. We would like to understand your grievances better in an attempt to further refine our services. We are hopeful that you would give us a chance to serve you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms Enjoyed the morning yoga by the pool
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 19, 2024
Dear Mr. Michael,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Shivani

Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 27, 2024
Dear Ms. Shivani,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

BHARAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and serene oasis in the middle of Mumbai.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 27, 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Gurdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant rooms are a little dated and tired. Not a massive property.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 27, 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Ari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great!
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 26, 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Giridhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 24, 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. We look forward to welcoming you again.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service were excellent. Simon and Santosh at Citrus went out of their way to treat us well. The room was very nice and bed was very comfortable with nice linens.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 23, 2024
Dear Mr. Jonathan,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your stay with us. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Shweta

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Vijaykumar

Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

8/10 Good

Shweta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent. Clean rooms, friendly staff and amazing hospitality. Truly worth the stay
Stayed 3 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 22, 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Krupa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff was amazing and the check in experience was very smooth.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 20, 2024
Dear Ms. Krupa,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

Mahesh

Liked: Amenities, property conditions & facilities
Too crowded during breakfast hours
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 23, 2024
Dear Mr. Mahesh,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 Excellent

BHARAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are trained to same level as taj hotels. Excellent.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 20, 2024
Dear Mr. Bharat,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Ari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leela is always very welcoming. It is like coming home.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 20, 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

VIRENDRA, san ramon

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Mr. Virendra,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hotel apart from breakfast. Overcrowded,tables too close to each other, basically sat at a table for 20 people. Not a pleasant breakfast for a couple!! After complaining this was resolved and a table for two was found.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 26, 2024
Dear Mr. Nigel,Greetings from The Leela Mumbai!We are pleased to hear that you were happy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services.We look forward to welcoming you again.

10/10 Excellent

Mandar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all good
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 12, 2024
Dear Mr. Mandar,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport & a lot of options of food Moreover,very clean & friendly environment
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 9, 2024
Dear Mr. Kamal,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 Excellent

Kalpana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and outside view was amazing
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 9, 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

Maganlal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 9, 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special call out to Kevin at the front desk. He was extremely cordial and made sure I had a pleasant stay at Leela. Thanks and looking forward to visiting again.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Feb 9, 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Mukesh

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Mr. Mukesh,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

8/10 Good

Anita

Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Ms. Anita,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Poonam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and great to see property has been maintained. Doesn't feel like an airport hotel. Very peaceful midst of Mumbai hustle and bustle
Stayed 3 nights in Dec 2023
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 31, 2024
Dear Ms. Poonam,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel to stay at for access to the airport.
Stayed 2 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 29, 2024
Dear Mr. Robert,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Padam

Stayed 2 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Makkuni

Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Mar 21, 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Stayed 10 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 24, 2024
Dear Mr. Victor,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 22, 2024
Dear Mr. David,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Pragati

Great customer service, attention to details at the breakfast buffet, excellent quality of food, cleanliness, excellent food at their on site restaurant Jamavar and their hospitality.
Stayed 4 nights in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 22, 2024
Dear Ms. Pragati,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to airport, staff, and quality of ammenties.
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 22, 2024
Dear Ms. Anita,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 22, 2024
Dear Mr. Abdul,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Raja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Leela Mumbai
Anil at the front desk was a true professional to interact with.
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on Jan 22, 2024
Dear Mr. Raja,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.