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The Fern Goregaon – Avis

3.5 out of 5
The Fern Goregaon
4/277 I.B Patel Road, Behind HP Petrol, Pump, Village Pahadi, Goregaon East, Mumbai, Maharashtra

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 29 avis sur 59." "
Note de 8 – Bien, d’après 17 avis sur 59." "
Note de 6 – Acceptable, d’après 7 avis sur 59." "
Note de 4 – Médiocre, d’après 3 avis sur 59." "
Note de 2 – Terrible, d’après 3 avis sur 59." "

9,0/10

Propreté

8,6/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
There is no alcohol at the hotel.
Séjour de 3 nuits en mai 2017
Dear Member, Thank you for review about our hotel!!! We are happy to know that you had a comfortable stay at the hotel. Your dissatisfaction with the liquor is well noted, and management will think on it to avoid such inconvenience to our patron in future. We hope to create many more memorable memories on your future stays. Warm Regards, Prasad Abhyankar Front Office Manager The Fern- Goregaon.

2/10 – Terrible

Ajinkya

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Rude front desk and management team.
Séjour de 1 nuit en avril 2024
Rooms Division Manager a répondu le 24 avr. 2024
Dear Mr. Ajinkya, We are truly disheartened to hear that your experience with our front desk and management team did not meet the standard of hospitality we strive to maintain. It is essential for us to create a welcoming and professional atmosphere for our guests, and it is clear we missed the mark during your visit. We take feedback of this nature very seriously and would like to assure you that the issues you’ve raised are being addressed with the highest priority. Our staff undergoes regular training to ensure that they are equipped with the proper communication and service skills to handle every situation with the care and respect our guests deserve. Your experience is not reflective of our commitment to customer satisfaction, and we would like to extend the opportunity for us to make this right. We would appreciate the chance to discuss this matter further with you and hope that you will give us the opportunity to regain your confidence in our service. Please reach out to us at your earliest convenience so that we may personally attend to your concerns. We are committed to restoring your good faith in our establishment and hope to welcome you back for a much more enjoyable experience. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon

10/10 – Excellent

Robin, Setapak

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice
Séjour de 4 nuits en mars 2024

10/10 – Excellent

nada

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great.
Séjour de 1 nuit en mars 2024
Prashant Jogi Rooms Division Manager a répondu le 26 mars 2024
Dear nada, We're delighted to hear that your experience met your expectations! It's wonderful that everything was to your liking, and we hope to maintain that standard of excellence for your future visits. If there were any particular aspects of our service or product that stood out to you, we'd love to hear more about it. We always strive to improve and your feedback is valuable to us. We look forward to welcoming you back soon! Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon

8/10 – Bien

Kwang - Sheng

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Prashant Jogi Rooms - Division Manager a répondu le 28 janv. 2024
"Dear Kwang - Sheng, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon"

8/10 – Bien

Harish

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Brendan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great stay, except for one night where there was banging from the room above. However, the staff immediately changed my room in the middle of the night. All staff were very friendly and helpful.
Séjour de 5 nuits en décembre 2023
Manager a répondu le 5 janv. 2024
"Dear Brendan, We're delighted to hear that you had a great stay with us! While we regret that you experienced disruption due to noise from the room above, it's reassuring to know that our team was able to address your concern promptly by arranging a room change, even at an inconvenient hour. Your commendation for the friendliness and helpfulness of our staff is truly appreciated, as we strive to provide exceptional service. We understand the importance of a peaceful environment and rest assured, we will look into the matter to prevent such occurrences in the future. We value your feedback and hope to welcome you back for a seamless experience next time. Sincerely,Prashant JogiRooms Division ManagerThe Fern Goregaon"

10/10 – Excellent

Priti

Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Malgorzata

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This incredible hotel offer very spacious rooms, clean and confortable. The breakfast offers a big range of food, the employees very kind and helpful
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Melanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very professional and helpful. Concierge service was superb!
Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

tejashree

Points forts : État et installations de l’hébergement
Service could be better
I booked this stay for my parents and they were sometimes not treated with respect…eg they were hassled for not submitting coupon which they had bought for breakfast and which the person at entrance of breakfast area had seen but did not collect…they were told breakfast was not included in the stay inspite of buying it separately.
Séjour de 2 nuits en avril 2023

2/10 – Terrible

Rajesh

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Rude staff, in particular the evening manager Ajit.
Séjour de 1 nuit en mars 2023
General Manager a répondu le 27 mars 2023
Dear Guest,Greetings from The Fern Goregaon Mumbai.It is a matter of grievous concern to know of your unpleasant experience during your stay with us. Please let us know in details about the incident for which you have expressed your feedback.Your feedback may not be as pleasant as the numerous others we have been receiving but is of great value to us as it helps us take note of issues that might have escaped our attention. Kindly let us assure you that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required. We apologize for the inconvenient experience you had with us and have passed it on to the relevant departments and they shall take apt measures to ensure no such issues crop up again. We invite you to return to the hotel soon and give us an opportunity to serve you to the best of our abilities. Warm Regards,Arindam SarkarGeneral Manager

10/10 – Excellent

SUNGHOON

Séjour de 3 nuits en décembre 2022
General Manager a répondu le 17 janv. 2023
Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager

10/10 – Excellent

Prashant

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, neat and tidy rooms, prompt room service. Breakfast is quite good.
General Manager a répondu le 17 janv. 2023
Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager

6/10 – Acceptable

Parag

Voyage d’affaires
Near Highway and exhibition center

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Brilliant hospitality. No issue to accept early check-in (to sleep off jetlag).
Séjour de 1 nuit en décembre 2022

4/10 – Médiocre

Clarence, Oakdale

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The location is awful. Despite being so close to the expressway, no Uber or auto rickshaw (three wheeler cabs) will take you to the Oberoi mall which is literally across the highway and which is impossible to walk to easily ! They do not take you because their argument is they loose money stuck in traffic for such a short distance. They all decline !. Expedia advertises the mall to be walking distance. There is no easy safe way to do that. The hotel has just 1 restaurant!!! Expedia advertises 2 on their site. The restaurant/hotel does not offer any Alcohol! So guests are trapped as there is no other restaurant close by, can’t get to the mall nor can they order any alcohol! Other than that it’s a nice clean hotel with kind courteous staff.
General Manager a répondu le 12 déc. 2022
Dear Guest,Greetings from The Fern Goregaon Mumbai.It is a matter of grievous concern to know of your unpleasant experience during your stay with us.Your feedback may not be as pleasant as the numerous others we have been receiving but is of great value to us as it helps us take note of issues that might have escaped our attention. Kindly let us assure you that the feedback we receive from our guests is of prime importance to us and we take immediate corrective measures wherever required. We apologize for the inconvenient experience you had with us and have passed it on to the relevant departments and they shall take apt measures to ensure no such issues crop up again. We invite you to return to the hotel soon and give us an opportunity to serve you to the best of our abilities. Warm Regards,Arindam SarkarGeneral Manager

10/10 – Excellent

KISHOR

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Perfect stay when you exhibit at NSC ground Gorega
Perfect stay when you exhibit at NSC ground Goregaon,
Séjour de 4 nuits en novembre 2022
General Manager a répondu le 2 déc. 2022
Dear Guest,Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest,Arindam SarkarGeneral Manager

10/10 – Excellent

Sunil

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel The Fern Goregaon. very pleasing experience.
The Fern Goregaon Mumbai is a very good hotel to stay with full comfort and satisfaction for the money you paid. Rooms are spacious, clean, comfortable and neatly maintained.Bathroom and toilet is sufficiently spacious. Bathing area is separated with a good glass door.House keeping manager Ms Ashika Babar puts her efficient efforts to get the job done effectively. Fleur the restaurent is amazing. It has many pleasant surprises with multi cuisines recipes for you. Restaurent crew is very polite and friendly. Room service is also efficient. Front desk staff is very efficient and welcoming.I wish to stay in The Fern again in future. Sunil Waikar
Séjour de 4 nuits en août 2022

10/10 – Excellent

Deepak

Voyage en groupe
Points forts : Confort de la chambre
Séjour de 1 nuit en juillet 2022
General Manager a répondu le 26 juill. 2022
Dear Guest, Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest, Sujith Gopinath / General Manager

10/10 – Excellent

KANNAN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent Staff, Room was excellent as well. Good food and excellent amenities as well. Looking forward to coming back!
Séjour de 4 nuits en décembre 2021
Sujith Gopinath a répondu le 16 févr. 2022
Dear Guest, Greetings from The Fern Goregaon Mumbai. We would like to take this opportunity to thank you for leaving us a very valuable feedback on your experience with the Fern Goregaon. It is particularly delightful to know that you have enjoyed our products & services. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. We wait for you to return to the hotel soon and be able to help you to experience the hotel and make some more fond memories that you would take back home. Warmest, Sujith Gopinath / General Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Malik Mazhar, Toronto

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thry accommodated every request with the change in my timelines because of flight changes due to COVID. Food/ Restaurant was great as well.. Keep up the good work!!
Séjour de 3 nuits en décembre 2021

8/10 – Bien

Saujanya

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Group Stay at the Fern
The staff were generally good - and the property is well located, tidy and pleasant. The only issue we had: two of our group arrived before myself, and for some reason they would only let one of them check in till I arrived -- this was not ideal as we'd all travelled a long distance and were quite tired. I think this was an oversight. Once I arrived it we managed to get it sorted Collection for Mumbai airport was a bit of mis-match; with the driver having the wrong name on the sign - again this got sorted. On a more positive note: It's well located just north of the airport. The rooms were very descent and the beds were good. The air conditioning was a bit noisy but I suspect that's age. The restaurant had some good food onsite - which after a long journey was very tasty and rewarding.
Séjour de 1 nuit en février 2020

10/10 – Excellent

Jerome

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
will come back!
Great place at reasonable prices
Séjour de 2 nuits en février 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My Little Oasis
Absolutely enjoyed my stay. Loved the view and the detailed comforts in the room. Truly appreciated the warm interractions with the staff especially the tip given by the house keeping staff ( Mr. Pradeep) about the sunrise.
Séjour de 1 nuit en février 2020

6/10 – Acceptable

Voyageur vérifié

Séjour de 6 nuits en février 2020

10/10 – Excellent

Tintin, Sarasota, FL

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place well maintained and classy. The service is amazing too. Special thanks to Pradeep M and Pradeep A for the excellent customer service
Séjour de 1 nuit en février 2020

10/10 – Excellent

Usha, Australia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location was good. Clean and neat services well and well maintained
Séjour de 6 nuits en décembre 2019

4/10 – Médiocre

CAIFU

Séjour de 2 nuits en novembre 2019

10/10 – Excellent

Edward

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Fern Goregeon is a small but very nice, clean & well managed hotel. They are not in a great location but work VERY hard to make your stay as pleasant as humanly possible. They even picked me up at the airport at 3am! (Pre arranged) Extremely polite and attentive staff. The restaurant on site is Very good! Ate there for all my meals for 4 days. Simply no reason to have to go out. Not expensive, so a great value!
Séjour de 3 nuits en septembre 2019

8/10 – Bien

Yu-Pin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
comfortable clean hotel
comfortable clean room, good breakfast, but wifi is slow.
Séjour de 2 nuits en septembre 2019

8/10 – Bien

Watcharapon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019

8/10 – Bien

Watcharapon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en juin 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was very clean. Beds were very soft. Service was excellent. Research the area. Not much food areas. It takes a long time to get around in Mumbai.
Séjour de 1 nuit en avril 2019

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superb Hotel
Superb hotel, excellent staff and service, great restaurant and very comfortable. Ideal for the Bombay exhibition centre. Just a 10 mins away by car.
Séjour de 4 nuits en avril 2019

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good friendly staff, nice restaurant and clean rooms, modern and comfortable.
Séjour de 3 nuits en février 2019

4/10 – Médiocre

Voyageur vérifié

Séjour de 1 nuit en janvier 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2018

10/10 – Excellent

Prateek

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Value for money with impeccable service quality!
A very business friendly hotel with impeccable service quality. I will surely stay here again in my next trip too.
Séjour de 1 nuit en décembre 2018

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2018

10/10 – Excellent

Jonah, Llantwit Major, gb

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very friendly staff made me feel well at ease. Anything I asked for was provided and I had several easy conversations with them. They were interested in what I thought about their facilities as against cooly polite.
Séjour de 4 nuits en novembre 2018

8/10 – Bien

NICOLA

Very good
Séjour de 6 nuits en novembre 2018

8/10 – Bien

Nasly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean nice place
Nice clean place and good access to the expo.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Shuixian

Not bad
Nice stay.
Séjour de 5 nuits en août 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Decent room and hugeine
Staff should be prompt for room service and more cautious for orders
Séjour de 3 nuits en août 2018

8/10 – Bien

Bharati, Columbus, Ohio. USA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Fern is an excellent Ecotel. Staff are very professional & helpful. The swimming pool on the roof top and the clean gym or a bonus.
Séjour de 2 nuits en août 2018

6/10 – Acceptable

MINSUB

10/10 – Excellent

Mihir

Points forts : Propreté, service et personnel et confort de la chambre.
It is a SO SO hotel
Everything was good except the service. It was very slow.
Séjour de 4 nuits en janvier 2018
Prasad Abhyankar a répondu le 7 mars 2018
Dear Mihir, Greeting from The Fern- Goregaon!! Thank you for your kind words and the time you took to share them with us We apologize on getting delayed service during your recent visit to our hotel. More over, it’s our real unfavorable moment wherein during your stay you had to carry this impact regarding us. Your feedback is very valuable for us and we certainly look forward to welcome you back again at earliest in near future. Thanks & Regards, Prasad Abhyankar Front Office Manager The Fern- Goregaon, Mumbai.