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Reviews of Sea Palace Hotel

2.5 out of 5
Sea Palace Hotel
26, P J Ramchandani Marg, Near Radio Club, Mumbai, Maharashtra

Reviews

6.2
Rating 10 - Excellent. 10 out of 102 reviews" "
Rating 8 - Good. 25 out of 102 reviews" "
Rating 6 - Okay. 39 out of 102 reviews" "
Rating 4 - Poor. 15 out of 102 reviews" "
Rating 2 - Terrible. 13 out of 102 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

maria lucia

Disliked: Staff & service
I have paid for single room and arrived 23.50 pm at the hotel. They said I had not paid, they didn’t find the reservation and it took them one hour to give me a room as walk in, when I had previously paid for the room
Stayed 1 night in Mar 2024

8/10 Good

alakesh

Liked: Cleanliness, staff & service, amenities
It was a nice and quiet place. Staff was helpful and was generous enough to keep my bags for 4 extra hours after checkout. The rooftop restaurant and bar was super awesome. Room was ok except that the AC in my room was not working and was not responding to the remote. Not a big deal as it was not hot. But something the hotel should make sure it works before someone checks in.
Stayed 1 night in Feb 2024

10/10 Excellent

Shakila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Memorable Stay at Sea Palace Hotel
I recently had the pleasure of staying at the Sea Palace Hotel in Colaba, Mumbai, and I must say, it was a truly delightful experience. From the moment I stepped foot into this vintage hotel, I felt like I had traveled back in time to old Bombay. The hotel's location is simply superb, overlooking the Arabian Sea and just a stone's throw away from the iconic Taj Mahal Hotel. The check-in process was swift and hassle-free, contrary to some reviews I had read. The staff at Sea Palace Hotel were incredibly helpful and went above and beyond to ensure that my stay was comfortable. I had the privilege of staying in a sea view room, and it exceeded all my expectations. The room was impeccably clean and fresh, and the space provided was quite generous. The bathrooms were also well-maintained and spotless. Although I had booked breakfast, I unfortunately didn't have the opportunity to enjoy it. However, the staff was incredibly accommodating and understanding of our situation. I stayed at the Sea Palace Hotel for a total of five days, and I can confidently say that I will choose this hotel again for my future visits to Mumbai. The price I paid for the excellent location and top-notch service was definitely worth it. The managers and staff at Sea Palace Hotel truly believe in the mantra that the customer is king. They made us feel welcome and treated us like family throughout our stay. Lastly, I would like to express my heartfelt gratitude to all the staff at Sea Palace.
Stayed 5 nights in Jan 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The Sea Palace Hotel is in the most amazing location overlooking the harbour and 2 mins walk from the Gateway to India. Lots of shopping and excellent places to eat and drink in the vicinity. Also the hotel had its own roof top bar/restaurant which is lovely in the evenings. The staff are super friendly and helpful. The rooms are comfortable and clean. I will definitely be staying here again on my next trip to Mumbai. I already recommending this hotel to my friends. Thank you Sea Palace Hotel for a most remarkable stay in Mumbai. And a special thanks to D’Souza the front of House receptionist. From Rahul and Penelope
Stayed 2 nights in Dec 2023
Response from AJEET SINGH on Dec 16, 2023
Dear SirThank you for your good review,give us chance again to give you good service and comfort, WE WILL SEE YOU SOONHAVE A GOOD DAYRegardsAjeet Singh

6/10 Okay

Sanjay

Travelled with partner
No frills hotel but the bed was comfortable, the AC worked and there was running hot water. The room was plain and small. The sea view room that we booked was not available (despite having called and confirmed a day prior) but they did provide a smaller non view room. Breakfast was good. Location was excellent.
Stayed 1 night in Nov 2023
Response from AJEET SINGH on Dec 16, 2023
Dear SirThank you for your good reviewwe will see you soon.RegardsAJEET SINGH

6/10 Okay

Fershid, Brookline

Travelled with partner
Good value for the price. Convenient location close to Gateway of India. Breakfast is good. Staff is friendly and helpful. Rooms could use a bit of an upgrade.
Stayed 10 nights in Oct 2023

4/10 Poor

KISHORE

Disliked: Staff & service, property conditions & facilities
Poor service , terrible rooms they need to renewait the rooms . The paints were chip . Every were there were spider webs and bothrooms were horrible in place. All the furniture was out dated and Air conditions was in bad conditions. Rooms were having nasty smell . Breakfast was ok the good part of Breakfast was the serve you fresh omelets on the table of your choice. Overall very very bad experience .
Stayed 16 nights in Sep 2023

6/10 Okay

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.Hotel OK.Food very good but very expensive especially the beer
Stayed 6 nights in Oct 2023

6/10 Okay

Harshad

Stayed 1 night in Aug 2023
Response from AJEET Singh on Aug 8, 2023
Dear SirThank you for your review.we will try our level best to give you good service for your future bookingwarm RegardsAjeet Singh

8/10 Good

GLORIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value
The hotel is right on the seafront; it is quite rundown, and the room was very basic, but the beds were comfortable. The breakfast included omelettes cooked to order and various Indian dishes. The great location, sea-facing window, and warm, helpful staff made our overall experience very pleasant
Stayed 2 nights in Nov 2022

8/10 Good

Lakshya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea Palace Hotel | Sea Facing
The location of the hotel was really good as it was next to The Gate Way of India and Taj Hotel. Hotel has 2 restaurant, one on the rooftop and another in the front- both facing the sea. Hotel entry and elevator will make you feel that the hotel is old but rooms are fairly upgraded. Staff is really polite and quick in service. Breakfast was a bit disappointing because of less number of items but food quality was fine. If I would ever come back to Colaba, I would definitely book it for its true value for money and location.
Stayed 2 nights in Feb 2019
Response from KD on Mar 8, 2019
Dear Guest, Thank you so much for such a lovely review. Please visit us again.

6/10 Okay

Neil

Where is my Sea View?
The hotel is ok to stay at, clean and readily comfortable for the price. The area is fantastic - many interesting places are in walking distance. The hotel got marked down as I booked a room with a sea view (which is very beautiful) but didn’t get one.
Stayed 2 nights in Feb 2019
Response from KD on Feb 22, 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
It was totally mess, staff is dumb and completely unprofessional. It took 45 minutes for check in and 30 minutes to check out. Please never stay at this hotel.
Stayed 1 night in Feb 2019
Response from KD on Feb 7, 2019
Dear Guest, Thank you for taking out time to write us a feedback. We are very sorry that you had such an unpleasant experience. We will surely take corrective measures so that other valuable guests like you do not face the same situation.

8/10 Good

Waidah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little noisy when there are functions on the bay otherwise - a comfortable place to chill out.
Stayed 8 nights in Jan 2019
Response from KD on Jan 22, 2019
Thank you for your review.

4/10 Poor

Shafiqul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sea palace is costly but service is very poo
Hotel Sea palace is costly but service is very poor.
Stayed 2 nights in Dec 2018
Response from KD on Dec 17, 2018
Thank you for reviewing us.

10/10 Excellent

Leureen

When we arrived we were disappointed with room because we paid top dollar but after talking with manager was upgraded. What a difference this made, room was beautiful and view of harbour. We can only say staff were exceptional and made our stay memorable
Stayed 4 nights in Nov 2018
Response from KD on Nov 26, 2018
Dear Laureen, We thank you so much for your lovely feedback. Please visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Central location ok Rock hard bed though. restaurant on roof was very good
Stayed 7 nights in Oct 2018
Response from KD on Nov 22, 2018
Dear Guest, we have noted your concern. Thank you for your review.

6/10 Okay

Verified traveller

Simple stay for night type
It's simple bed for the night hotel. Less to expect for breakfast, normal working b'fast with less choice and low quality. Discourteous service. Only thing to be on the positive is its location near the Gateway.
Stayed 2 nights in Aug 2018
Response from KD on Aug 29, 2018
Dear Guest, Thank you for reviewing us. We surely will look into the areas that need attention. Hopefully, when you visit us next time you'll have a better experience with us.

4/10 Poor

Simon, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor value for money
It may reflect hotel prices in Mumbai but this is definitely a £10-£20 a night hotel anywhere else in India. Surly and unfriendly staff at check in, noisy and poorly air conditioned rooms. The only plus points were location (very close to the Gateway) and breakfast
Stayed 1 night in Aug 2018
Response from KD on Aug 13, 2018
Dear Simon, Thank you for your feedback. This really will help us improve our services and address the problem area.

10/10 Excellent

adair, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breezy seafront place
So cheap for what you get. Marble hallways good Frodo, friendly staff
Stayed 4 nights in Nov 2017
Response from PALAK SHARMA(Manager) on Nov 14, 2017
Dear Guest, Thank you for trusting SEA PALACE HOTEL for your valuable stay & for our reviews.

8/10 Good

shariff, nairobi

Liked: Staff & service, room comfort
Nice hotel good location
Enjoyed my stay thou saw insects in my room hotel near restaurants n shops
Response from Palak Sharma on Jun 22, 2017
Dear Guest , Thank you so much for staying with us. Hope you had great stay. Your fed back is very much important for us.

6/10 Okay

Stephen

Liked: Room comfort
Not top to expectations.
We have stayed here before and had a far better experience. It was very expensive for what it was. The prices in the restaurant were expensive as were the drinks. The breakfast was OK, the service was better though. The room was cleaned everyday. If I was in Mumbai again I would probably look elsewhere.

2/10 Terrible

louise, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel in need of complete refurb
Awful - no good impressions- looked dirty and totally uninviting.

10/10 Excellent

Sherrill, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, and great location
We had a seafront room for 2 nights. Our room was comfortable and spacious, with an ensuite bathroom also with sea view. The staff provided good service, and a simple buffet breakfast was included. We loved the location, which enabled us to walk to the Gateway of India for a morning boat trip to Elephanta Caves, and later walk towards town to see the great stone British-era buildings and enjoy the life of the city. Room rate and food prices seemed high for India, but perhaps not for Mumbai. Fun rooftop bar/cafe!
Sunrise harbor view
Gateway of India from our room
Marina rooftop cafe

10/10 Excellent

JP., brighton.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel, beautifully located next to Taj
I was welcomed at Reception and acknowledged as a long standing customer, up graded to the Appolo room , which was excellent. Although I had not stayed there for 18mths, the porter and restaurant staff recognised me and took great care of me throughout my stay. I travel on my own, this was very reassuring. I would definitely recommend the Sea Palace in Colaba Mumbay. The Terrasse Restaurant is a great Refuge after a day out!.

4/10 Poor

punit, punjab, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sea view is great
It was an average hotel with ok staff but with a frat sea view

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
No minimum conditions
No hot water. We didnt shower for three days, everyday the promised that the problem will be fixed tomorrow. I guess there is a reason for the low price..

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Very well located Hotel with great rooftop bar
I would highly recomend it if what you want is to be in the right spot, you are 8 buildings away from the Taj Mahal Palace and 3 minutes walk from Gate of India. The hotel has a really nice rooftop bar where you can have a cold beer with great vies to the Gate of India while listening to some nice music. I was travelling alone, and think this was just the right place to be. The owner of the hotel is a very nice person who would really take care of you and make sure you feel like at home at his hotel. Mumbai is very expensive so expect just a basic room with a not very confortable bed. The breakfast is good enough.

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Let the View Fool You
The room was nothing like the photos in hotels.com. We were supposed to have a king size bed. It was two twins pushed together. There was no hot water, the bathroom was dirty and the floor tiles were coming up off the floor. I was very disappointed. Location was good and convenient. Luckily we didn't spend much time at hotel.

10/10 Excellent

Bramwell, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Great little hotel situated on promanade few hundred meters from the Gateway to India can go anywhere in taxi for £1 or les Great views over harbour, very helpful management and staff asked for room with large window and was upgraded to superior room on forth floor free of charge with balcony. Rooms 100 % westernised Excellent roof top Restraunt with great view and good food Infdian, Chineese, European average main course cost £4

6/10 Okay

Verified traveller

Liked: Cleanliness
First visit
The room was a good size however we booked for 3 people and one bed was on the floor. With three beds there was a lack of room for baggage but we managed by being very organised. The power points were very difficult to access and our adapters did not work. There were not enough power outlets for 3 people to charge various devices. The restaurant was convenient and we joyed the food and views from the rooftop. Access to shopping, the Taj Palace and taxis was great. StAff were polite and friendly. Internet access in rooms was difficult - we had to stand near the door.... overall the Sea Palace was a convenient and satisfactory hotel for a good price in a good location. A few fixes round have made a big difference.

6/10 Okay

mani, delhi

Disliked: Staff & service
good location- reasonable place
I needed a place to spend the night for which purpose it was fine.

6/10 Okay

Dzintra, Sydney

Liked: Cleanliness, staff & service
A great Indian Experience
This was my second stay at the Sea Palace Hotel. On my first trip, I found the staff to be very kind and helpful and this encouraged me to book the hotel again. I was not disappointed. The location is excellent, right on the Habour only 200 meters from the Taj Mahal Hotel and the Gateway to India,and very close to the Colaba Causeway. My room (deluxe) was basic but large and comfortable and had everything I needed, free WiFi and breakfast,A/C, Kingsize bed, Satelite TV, good lighting,waterview and ensuite bathroom. An Indian experience and that is why I chose it. The people are simply lovely!

6/10 Okay

Verified traveller

Disliked: Room comfort
Interesting hotel, right next to the taj Gateway
This hotel was interesting. Modest but priced appropriately for a prize location. room was disappointing - hotel offered atwo twin beds or a king and when we asked for a king, they slid the two twins together so we had a constant crack!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Average hotel and buyer beware!
In spite of a prepaid reservation, I was at first told that they "couldn't find it" qnd then given a tiny room with cardboard over the window. When I said that the room was unsatisfactory, I was told that I was give a single room because I was traveling alone and besides, that was the only room they had. I had to point out several times that I had prepaid for a large, sea-facing room and be quite firm about it. The bellhop told me that the proprietor does this sort of thing all the time.

2/10 Terrible

Hiten, UK

Disliked: Staff & service, property conditions & facilities
Great location, very disappointing service!
The location of the hotel is great, a short few minute walk from the Taj hotel and the Gateway of India. The hotel staff was not very helpful and Ravi at the front desk was very unhelpful and rude, was very difficult about returning the passports as he needed to 'put them on the system'. I had to complain several times before he returned our passports and seemed to make everything more difficult than it needed to be. The room was not is the best of states, we had two extra single mattresses put on the floor as we had booked for four people and for bedding only a thin sheet each, which I would not consider proper bedding. I would have expected at least some roll away beds. We did not have towels and other bathroom essentials that are expected. Overall a very poor experience. Recommend paying the extra and getting much better service else where.

6/10 Okay

Senthilram

Liked: Room comfort
Disliked: Staff & service

4/10 Poor

Zeev

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

graciek89, Manchester, UK

Liked: Cleanliness, staff & service
Great roof terrace
Just stayed one night before flight to Goa. Good size room, clean. Great roof terrace with fantastic sea views.

6/10 Okay

PUNIT, Delhi

Disliked: Property conditions & facilities, room comfort
Hotel needs renovation, location is good
The Good thing about the hotel is the location. It must have been a good hotel earlier but now it needs renovation. Room tiles are broken and Hot and Cold water in the toilet is faulty. AC in the room is noisy. Wi-fi was not functional during our 4 days stay and they couldn't set it right although promised everyday. There are better hotels in the vicinity in the same price range but may not have direct sea view though the sea view rooms in Sea Palace are little misleading as just a small window gives the view.

4/10 Poor

Devinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hari, Hyderabad

Disliked: Staff & service, property conditions & facilities, room comfort
Nice Hotel for Sea View
We have checked in at 6:00 PM and the room is clean with good Sea View. But the disappointing things are TV was not working and we informed the electrician and he tried for 10 mins but nothing happened. We informed them twice but we were told that technician is coming in another 5 min but noting was happened. Another thing is wifi, my 2G mobile data is 3 times faster than hotel wifi.

4/10 Poor

Essa

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Great location, OK hotel
The location was great. The hotel restaurant was very good, both for dinner andfor the Indian breakfast they served, which came with the room.Otherwise, it could have been better. However, it was reasonably priced.

2/10 Terrible

Ed Ozi, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real #*#* hole
Room was dirty, the mattress was a thin hard peice of foam. Every time we left the room the the mini bar fridge would switch off, so we never had anything cold to drink. It took six days of asking before we got clean towels. Even the internet was crap, it was always disconnecting, and you would have this long process to log back on, even when it did work it was very slow. I have nothing good to say about this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nicholette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lee

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort