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Overview of ITC Grand Central, a Luxury Collection Hotel, Mumbai

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, minibar, in-room safe, desk

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationKEM Hospital5 min walk
    Popular LocationHaji Ali Dargah5 min drive
    Popular LocationPrince Aly Khan Hospital15 min drive
    AirportMumbai (BOM-Chhatrapati Shivaji Intl.)44 min drive
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About this area

Mumbai

Located in Mumbai's Parel neighborhood, ITC Grand Central, a Luxury Collection Hotel, Mumbai is in the city center and near a train station. Haji Ali Dargah and Gateway of India are notable landmarks, and travelers looking to shop may want to visit Mohammed Ali Road and Crawford Market. Consider JioGarden for a night out, and don't miss KidZania Mumbai, a top local attraction.
Visit our Mumbai travel guide
Popular Location

What's nearby

  • KEM Hospital - 5 min walk
  • Chor Bazaar - 5 min drive
  • Haji Ali Dargah - 5 min drive
  • Bandra-Worli Sea Link - 9 min drive
  • Prince Aly Khan Hospital - 15 min drive

Getting around

  • Grant Road Station - 6 min drive
  • Mumbai Currey Road Station - 11 min walk
  • AirportChhatrapati Shivaji Intl. Airport (BOM) - 44 min drive

Restaurants

  • Kebabs and Kurries Indian — 1 min walk
  • Shanghai Club - Chinese — 1 min walk
  • Ruchi Veg. Restaurant — 10 min walk
  • Aram — 17 min walk
  • Cafe Zoe — 3 min drive

About this property

ITC Grand Central, a Luxury Collection Hotel, Mumbai

Luxury Mumbai hotel in Parel, walk to KEM Hospital
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, an outdoor pool, 3 bars/lounges, and a health club are onsite. All 242 rooms boast deep soaking tubs and offer WiFi and 24-hour room service. Wired Internet and minibars are standard, as are LCD TVs with satellite channels.
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.
Kaya Kalp - The Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (INR 353 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi
  • In-room WiFi has a 4-device limit
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: INR 1418 per person
  • 3 restaurants and 1 coffee shop/café
  • 3 bars/lounges
  • Free reception (select days)
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Hindi
  • Russian

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Doorbell and phone notification
  • Grab bar in bathtub
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for INR 2000.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: INR 1418 per person (approximately)
  • Fee for in-room wireless Internet: INR 353 per 24-hour period (4-device limit, rates may vary)
  • Fee for in-room wired Internet: INR 353 per 24-hour period (rates may vary)
  • Airport shuttle fee: INR 1588 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 2:00 PM and midnight (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 4-device limit

Property is also known as

ITC Grand Central Mumbai
ITC Hotel Mumbai Grand Central
ITC Mumbai Grand Central
Itc Grand Central Hotel Mumbai (Bombay)
ITC Grand Central Mumbai Hotel
ITC Grand Central Hotel
ITC Grand Central
ITC Grand Central Luxury Collection Hotel Mumbai
ITC Grand Central Luxury Collection Hotel
ITC Grand Central Luxury Collection Mumbai
ITC Grand Central Luxury Collection
ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

Frequently asked questions

Can I cancel my reservation for free at ITC Grand Central, a Luxury Collection Hotel, Mumbai and receive a full refund?
Yes, ITC Grand Central, a Luxury Collection Hotel, Mumbai offers free cancellation on select room rates, because flexibility matters! Please refer to ITC Grand Central, a Luxury Collection Hotel, Mumbai cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai?
As of Dec 2, 2020, prices found for a 1-night stay for 2 adults at ITC Grand Central, a Luxury Collection Hotel, Mumbai on Dec 4, 2020 start from CA $70, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does ITC Grand Central, a Luxury Collection Hotel, Mumbai have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is ITC Grand Central, a Luxury Collection Hotel, Mumbai pet-friendly?
No, pets are not allowed at this property.
How much is parking at ITC Grand Central, a Luxury Collection Hotel, Mumbai?
Valet parking is free at this property.
What time is check-in at ITC Grand Central, a Luxury Collection Hotel, Mumbai?
Check-in is from 2 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available from 2:00 PM–midnight for a fee (amount varies).
What time is check-out at ITC Grand Central, a Luxury Collection Hotel, Mumbai?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Does ITC Grand Central, a Luxury Collection Hotel, Mumbai provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of INR 1588 per vehicle, one-way, applies.
Where is ITC Grand Central, a Luxury Collection Hotel, Mumbai located?
Located in Parel, this luxury hotel is 0.5 mi (0.9 km) from Tata Memorial Hospital and 2.8 mi (4.5 km) from Mohammed Ali Road. Haji Ali Dargah and Crawford Market are also within 6 mi (10 km). Mumbai Currey Road Station is 11 minutes by foot and Mumbai Parel Station is 17 minutes.
4.4
Excellent
5 - Excellent
324
4 - Good
133
3 - Okay
39
2 - Poor
20
1 - Terrible
6

4.6/5

Cleanliness

4.5/5

Staff & service

4.8/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Amazing hotel, with super helpful and friendly staff.
Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable stay ever had.
Stayed 2 nights in Feb 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Quite an ok property. Nothing great. The commode was worn out and so were other aspects of the room. I wouldn't say it was run down but not of the class that you pay for
Stayed 1 night in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

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