Interior entrance

Reviews of Fortune Park Lake City Thane - ITC Hotel Group

4 out of 5
Fortune Park Lake City Thane - ITC Hotel Group
Jupiter Medi Park, Eastern Express Highway, Thane West, Thane, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 60 reviews" "
Rating 8 - Good. 22 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neelesh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, staff and food.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Dear Neelesh, We're thrilled to read your fantastic remarks on our hotel, staff, and food! It's our main motive to make our guests feel comfortable, well-fed, and valued at all times, so your feedback is greatly appreciated. We're dedicated to providing excellent service and a wide variety of delicious dining options. We hope to have the pleasure of welcoming you back soon for yet another memorable experience. Thanks & Regards Anshul SethiFortune Park Lakecity, Thane

10/10 Excellent

Aniruddha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a hidden gem. Quiet, clean and friendly. The first hotel I have seen outside Japan with anti-fogging mirror in the bathroom. The smoothest lift ride in Mumbai. Especially like to commend Rakshika in the restaurant for customer service.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Aniruddha, We're thrilled to hear such high praises about your stay with us. We take pride in providing a serene, clean environment with amiable staff. Hearing that you appreciated these aspects of our hotel is immensely encouraging. It's wonderful to know that our anti-fogging mirrors and smooth lift operations added value to your visit. Furthermore, we are delighted to hear about your positive experience with Rakshika in the restaurant. We strongly believe that excellent customer service enhances the overall experience, and Rakshika plays a key role in delivering that promise. Your commendation will definitely be shared with her to acknowledge her commendable efforts. We look forward to hosting you again, and assure you of our unwavering efforts towards maintaining our service standards and making your future visits even more remarkable. Anshul SethiGeneral Manager

10/10 Excellent

gershon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to change furniture
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear gershon, Thank you for sharing your concern about the furniture in our hotel. We understand how important it is to provide a comfortable and aesthetically pleasing environment for our guests. Our aim is to create a fresh and inviting atmosphere that meets the expectations of our valued guests, like yourself. We appreciate you bringing this matter to our attention and assure you that your feedback has been taken seriously. Rest assured, we strive to continuously improve our facilities to ensure a memorable and satisfying experience for all our guests. We look forward to welcoming you back and showcasing our newly upgraded furniture. Anshul SethiGeneral Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Clean, great staff, spacious but basic rooms, great vegetarian breakfast, right next door to a mall … but within a hospital!
Stayed 2 nights in Nov 2023
Response from RAHUL GAWALI on Nov 6, 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager

10/10 Excellent

VIKASH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rahul Gawali on Oct 31, 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Very good experience. Great location, good food, attentive staff.
Stayed 4 nights in Sep 2023
Response from Rahul Gawali on Sep 18, 2023
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, property conditions & facilities
Next to Mall
Stayed 1 night in Jun 2023
Response from Rahul Gawali on Jun 19, 2023
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rahul Gawali on May 28, 2023
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

8/10 Good

Galen

Stayed 7 nights in Oct 2022
Response from Manager on Oct 15, 2022
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,

4/10 Poor

Baburaj

Disliked: Staff & service
The check out was disappointing I was charged one full day for checkout at 6pm even though I was ready pay half a day for late check out. Plus the manager was rude😡
Stayed 3 nights in Aug 2022
Response from Manager on Aug 23, 2022
Dear Mr. Baburaj,Warm greetings from all the team at Fortune Park Lakecity.On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us.At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced problem during your stay and I regret for the inconvenience caused. Also, reconcile the situation we got to know that hotel has offered two hours complimentary late check-out and then next two hours half day and then full day charges would be apply. However, as you have checked-out post 07 pm which considered full day charges. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.Thank you,

10/10 Excellent

Udayan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great except one day when there was no water for some time.
Stayed 8 nights in Jun 2022
Response from Manager on Jul 2, 2022
Dear Mr. Udayan, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Also, regret for an inconvenience caused due to major breakdown and keep assurance to be an excellence all your future stay. Assuring you the best of our services always. Warm Regards,

2/10 Terrible

Rajesh kumar

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
CEO
Horrible Hotel, not even worth 1 star, thought it is ITC Hotel group, but not at all, it was more like a 3rd grade lodge, took so long for a check in and guy was asking weird questions, only one staff answering the phones and checking in, i checked out in few hours, tgey should refund the money, i will not reccomend this to anyone, not good restaurants or services, lack of staff, no alcohol in the hotel, due to hospital next door. Over all worst experience, NO STAFF FOR HELP OR ASSISTANCE
Stayed 1 night in Jun 2021
Response from Ravi Chauhan on Jul 2, 2021
Dear Mr. Rajesh, Warm greetings from all the team at Fortune Park Lakecity. On behalf of the management of Fortune Park Lakecity I would like to thank you for staying with us. At Fortune Park Lakecity we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Lakecity. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

10/10 Excellent

Simanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good stay. Well maintained property and good staff. Food and beverages are inhouse.
Stayed 1 night in May 2021
Response from Ravi Chauhan on Jun 2, 2021
Dear Mr. Simanta, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021
Response from Ravi Chauhan on Apr 18, 2021
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lake City, Thane. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and peaceful stay
Amazing stay
Stayed 1 night in Dec 2020
Response from Ravi on Dec 31, 2020
Thank you for your nice and valuable feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Ravi on Dec 26, 2020
Thanks for your feedbck.

10/10 Excellent

Ankita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing including the fantastic breakfast. Awesome service. Will choose Fortune Park again for my upcoming travels.
Stayed 3 nights in Jan 2020
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Shanthini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was very comfortable and the staff were friendly too. There should be proper signage out in front at the entrance to the property. It’s a bit confusing as it’s adjacent to the the hospital and shared the same entry.
Stayed 1 night in Jan 2020
Response from Ravi on Jan 12, 2020
Dear Sir, Thank you for your valuable feedback and will remark the same. Warm Regards, Frotune Park LakecityHotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location a couple times before. The staff is always welcoming. The breakfast is great. The rooms are big and clean. Overall great experience.
Stayed 2 nights in Dec 2019
Response from Ravi on Jan 12, 2020
Dear Sir, Thank you for your nice feedback. Warm Regards, Fortune Park Lakecity Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortune lake city-Thane
good food, clean rooms ,overall it was comfortable stay during my travel
Stayed 2 nights in Dec 2019
Response from Ravi on Jan 12, 2020
Dear Sir, Thanks for your valuable feeback. Fortune Park Lakecity

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
confusion regarding the booking not willing to accept what we discussed with expedia
Stayed 3 nights in Oct 2019
Response from Ravi on Jul 17, 2020
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

10/10 Excellent

MEYER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For us It was Amaziing
Stayed 8 nights in Oct 2019
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Hemanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Stayed 2 nights in Sep 2019
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2019
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The service is excellent and the area is quite safe for a woman traveling alone. This is my go to place in Thane. Shuttle to the airport is good. I gave it four stars in one area for a funny smell at times on my floor of the hotel. Also I did not like having to pay for eggs in my room and not being able to get them free with the huge buffet.
Stayed 7 nights in Feb 2019
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Hemanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
My stay was excellent.
Stayed 5 nights in Feb 2019
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, warm and helpful staff . Dining room could use some improvements. Long wait for A la cart items, coffee or tea. Very slow service at the Non-veg dining room, Many items at the buffet didn't explain what they were or what to eat with. Several popular items were frequently out and at times never refilled. Overall the place is neat and clean and rooms kept clean and well supplied.
Stayed 3 nights in Dec 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

DrSidd, Chicago USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested for early check in. Hotel was full. But staff tried to do their best and got in the room by 10 am.
Stayed 1 night in Nov 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

6/10 Okay

Charu, Delhi

Liked: Cleanliness, staff & service
Visitors nt allowed which is a problem. No laundry bags available. But staff is helpful
Stayed 2 nights in Nov 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Vinod, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location close to the best mall in town. They also have a baggage storage for 7 Days.
Stayed 5 nights in Oct 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Verified traveller

Warm hotel
We just stayed this hotel for few hours before go party (far away) from South Mumbai.
Stayed 1 night in Aug 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
This is my second stay here. I enjoy this location walking distance from the lovely Viviana Mall and it’s within 15 minutes of the friends I visit. I will stay here again. The lobby has a funny smell but otherwise the staff is wonderful and kind and I’m happy with the breakfast and service.,
Stayed 2 nights in Jan 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Overall was ok however some things like changing of rooms and bedding required us to ask for this to be carried out. For a 4 star resort this should be basic hotel management
Stayed 2 nights in Jan 2018
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Its value for money.
Stayed 2 nights in Nov 2017
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

RK, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple visits
Have been staying here multiple times over last 3 years and was never disappointed. Only thing I miss is a gym or fitness room. Everything else is great and staff is fantastic.
Stayed 6 nights in Aug 2017
Response from Mitish Verma on Sep 9, 2017
Dear Guest, Namaste and Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had a wonderful stay and your experience with the staff and services was great, we all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Regards Mitish Verma General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent and i would definitely recommend to my friends.
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
forced to use hotel taxi
when I was asking to call me a taxi after checking out, the manager only agreed to help me with a taxi if I choose the 5 times more expensive hotel taxi.
Response from Ravi on Jul 17, 2020
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. I regret on behalf of all at Fortune Park Lake city, the inconvenience you have faced. We will definitely work on the points highlighted by you. At Fortune Park Lake city, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Warm Regards

8/10 Good

Khurshid, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and clean hotel .
superb .... awesome hotel . specially if u want to visit Jupiter Hospital , Thane
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for tourism and business.
Great location for tourism and business alike. Attentive staff at reception. Breakfast buffet is really good, especially for vegetarians who like Indian food. Housekeeping staff could do bit more eye for detail when cleaning as found few things with dirty spots on them. Personally, only thing bothered me was the lack of gym. Something as small as containing couple of treadmills / cross trainers would have done for me to keep up with my daily 5K walking routine and avoid putting some weight on.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Good

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in thane
This stay was goid
Response from General Manager on Jan 15, 2017
Dear Mr Nair, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Good

bakhtyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - unknown to locals(?)
Excellent staff - clean rooms. Little far from the airport, but worth it. This will be our Mumbai hotel for the future.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excellent

Raj, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel
This is a fantastic business hotel to stay in. Top notch service, great facilities and great value for money. Although not mentioned in online details, the hotel does have in room Wifi and a swimming pool.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check-in and checkout is hassle free
The rooms were very clean and the bed was well maintained. Also the curtains and bathroom added to the romantic leisure. It was a great stay
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

6/10 Okay

Rob Gould, Florida

Disliked: Staff & service
Late and Later
The Hotel was late about most thing. The breakfast was late and got to my room so late (3pm) I returned before they could clean it. While some of the staff was nice and pleasant, most were moving around like it was a lazy day. The location is OK, but there is a great mall 1 block away that is nice. However, the building is half of a hospital, so you hear sirens all night. There are many other choices in Mumbai, choose them
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful, everything attended to quickly and very happy to assist if i had a problem
Response from Liton Sarkar on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Better Options available at same price
THe hotel is attached to a hospital and is on the main highway. its next door to the viviana mall so you can walk it down..The rooms are big with all amenities provided. PArking is an issue in this property. Food was a big problem. Only Veg options available for breakfast and the quality was also nothing to write home about. THey have a cafe in the hotel which is equally bad. No gym or swimming pool.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

8/10 Good

Prashant, Nasik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Clean
The Stay Was Fine & Had No Diffculty. Except On Sunday The Cpmplimetary Breakfast Time Was Reduced & We Were Informed It Last Movement. We Reacched Restaurant By 9.45 Am & Their Was Only Left Overs. Like Cold &Hard Idalies. Very Cold Sambar & Nothing Else. So The Steward Ask Us To Order. We Ordered Uttapam Which Was Never Serveved & After Making Compaiint With Manager Received Only Appology. We Could Bare Hunger But I Had Seven Year Old Daughter For Whom We Had To Arranged From Outside. It Was Good That We Had Our Personal Attend With Us.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality hotel
Hotel is very clean, no problems with lights, water, etc. Attentive staff and excellent breakfast buffet.
Response from Ravi on Jul 17, 2020
Dear Guest, Greetings from Fortune Park Lake City, Thane. It is really nice to know that you had an experience with the staff and services were great. We all at Fortune Park Lake City are overwhelmed by the wonderful feedback given from your end. We always try our level best and strive to meet up with our valued guests expectations and our dedicated team of professionals are always looking to go that one notch up, your kind words of appreciation will further strengthen our motto ' A wow at every moment of truth'. Assuring you the best of our services always. Warm Regards

10/10 Excellent

Koala abroad, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel is excellent. Staff are very helpful, the hotel is in extremely good condition and clean, everything works well. On this trip to India, I stayed at several hotels and this one had the most comfortable bed and room. Breakfast buffet is free and just about the best I've had outside Singapore. If you need to be in this part of Mumbai, this is a great hotel.
Response from General Manager on Jan 15, 2017
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager