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Reviews of Ascot Hotel

3 out of 5
Ascot Hotel
38 Garden Road, Colaba, Mumbai, Maharashtra

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 80 reviews" "
Rating 8 - Good. 29 out of 80 reviews" "
Rating 6 - Okay. 9 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 4 out of 80 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for three days in January. The hotel staff were all excellent and helpful, especially Nayim. We felt safe and easily walkable to all the main attractions in Colaba . Wonderfully quiet away from Mumbai's hustle and bustle but shops, and restaurants nearby.
Stayed 3 nights in Jan 2024

6/10 Okay

Shena

Travelled with family
Average Hotel
The hotel is well situated, and has very gun potential but it is average.The 1st thing they can do is improve on the cleanliness. The workers always look untidy and sweaty. The do not provide any bathroom accessories, not even a shower cap, i thought it was standard on all 3 star hotels.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
This is a well located hotel near the taj hotel. The rooms are quite large and the breakfast was off a menu. Bathroom was very big too. Staff was friendly and helpful.
Stayed 1 night in Jan 2023

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

10/10 Excellent

Mustafa, Saipan

Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Great breakfast in the morning; service at breakfast was wonderful. Front desk service could have been better. We didn't receive a wifi code until 30 minutes after check in as the "computer was resetting"? Also, when we asked for more hangers, they returned saying they couldn't find anymore.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room
We had a beautiful room on the top floor with a king size bed and fantastic shower. The a/c was great and all the staff were friendly and helpful. breakfast was excellent. This hotel is very close to a major street in Colaba that allows easy access to restaurants and sights. Be aware that there’s a lot of street noise but that’s probably unavoidable in this section of Mumbai.
Stayed 3 nights in Jan 2020

10/10 Excellent

KatieDee, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ascot Hotel is a lovely place to rest and relax amidst the Colaba chaos! The rooms are spacious and quiet, the prepared coffee is excellent, breakfast is plentiful, and the staff is truly superb. I would recommend this hotel to anyone looking for a mid-range place in Mumbai's Colaba area.
Stayed 1 night in Jan 2020

8/10 Good

Sam, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
pretty good hotel ver close to shopping area and tourist spots best location
Stayed 1 night in Nov 2019

2/10 Terrible

Helen

Disliked: Staff & service
Do not use this hotel.
Our experience with the Ascot Hotel was awful. This is our story. We are a senior professional couple from Toronto Canada. We booked several months ahead. A week before arriving, we sent an email requesting their Airport shuttle service, which is advertised by the hotel, by kindly requesting, just to be sure, a confirmation reply. No reply was received. Two days before our arrival, we were notified by our tourist agency that Air India had cancelled our flight from Varanasi to Mumbai. Once again we notified the Ascot Hotel of the change of flight and requested their Airport Shuttle Service with the new airline, flight number and arrival time. Once again, we received no confirmation. At our arrival, no Ascot Hotel shuttle service was there. We arranged our own transportation and, once arrived at The Ascot Hotel, we were informed that there was no room available for us. They suggested another hotel for us for a night. They would have a room for us for the remaining 4 nights. Luckily enough, we still had our taxi on the premises. The only positive service: one of their staff came with us to the other hotel with our cab. The other hotel was of lower category and considerably cheaper. The following day we refused to return to the Ascot. We remained at the new hotel because the staff was very friendly although the facilities were “challenging”. Conclusion: no one wants to be stranded late in the night in a foreign city... never mind in a challenging city like Mumbai.
Stayed 5 nights in Sep 2019

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel in very good location in Colaba. Friendly service and very clean and comfortable rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal service! Great location, spacious room with balcony. An oasis in Mumbai
Stayed 1 night in Feb 2019

8/10 Good

Donna, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best part of this hotel is the staff. They go out of their way to make your stay good. Extremely helpful & pleasant. Comfortable room & bed. Good breakfast. Close to waterfront, India gate, shops & restaurants.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel
I have stayed at this hotel before and love it. This time though, I am not sure if the bed sheets were clean and changed, there were no towels in the room, and the trash can had trash from a previous occupant. The Internet was also patchy which was a real bone of contention. That being said, maybe this was a one off, as otherwise I really enjoy the hotel and would recommend it.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascot Hotel Remains A Favourite
Our 3rd stay at the Ascot. Always very friendly service. Rooms are large and in good repair. Marble on floor is nice in hot weather. Great location. Will return to the Ascot Hotel. Good value. Highly recommend. Met friendly owner.
Stayed 2 nights in Mar 2018

10/10 Excellent

John M , Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very central.
Easy access to shopping and sightseeing such as Gateway to India and Taj Mahal hotel.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem.
Very pleasant staff and great location!
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The room I was given initially was not great - it was in pretty shabby condition and was not very clean (except for the linens, which were spotless). I arrived very, very late and so was content to sleep there for one night, with the intent of finding another hotel the next day. However, when I explained my concerns to the staff in the morning, they moved me to a much nicer - and cleaner - room. I wouldn't say the new room was spectacular, but it was clean and came with simple amenities like soap and hand towels (no washcloths). The daily paper was a nice touch, and the entire staff was very friendly and helpful. Great location as well - very close to the Taj Palace (go for high tea!) and the Gateway to India, and immediately proximal to the Colaba street market. Ubers are plentiful in the area, so it was easy to get around to other areas of the city as well.
Stayed 5 nights in Nov 2017

10/10 Excellent

Pathma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at Ascot Hotel Mumbai
The Staff at Reception were amazing. Especially the Gentleman on Night Duty. Very Very Helpful. Breakfast Continental. Should include Indian Breakfast on some days. Unfortunately the Guests across my Room 206 were extremely noisy day and night. Lots of people staying in that Room .Overall Amazing Stay
Stayed 9 nights in Aug 2017

2/10 Terrible

manish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous
Had done the booking through Expedia , when I showed up at the property they had forgotten to book the room for me. Had to look for other options as the hotel could not accommodate me.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was very good. Everyone was helpful and accommodating. I was very happy with the location. My room was big, comfortable and quiet. This is a great place to stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
I recommend this wonderful hotel to all travellers. Everything was perfect: the staff are fantastic and very helpful. The hotel location is also perfect for a tourist: walking distance to many things and a great vibrant buzz of activity and restaurants and shops and bars. Great fun!

6/10 Okay

Chong Mei

Liked: Cleanliness, staff & service
Just fine!
The restaurant and room were clean, but it certainly needs refurbish and upgrade.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at The Ascot
wouldn't stay anywhere else in Mumbai - great location, large rooms, good breakfast, helpful staff

10/10 Excellent

Sue, Gold Coast, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, walking distance to everything
We ha a very pleasant stay at this hotel everything you needed was there, comfortable bed,clean room,air conditioning, tea/coffee making facilities,Bottle water, large room with sitting area, shower had hot water even had a bathtub. Reception staff were very helpful thank you Jackson. Walking distance to Gateway of India, Marine Drive and good Restaurants. We would stay here again if given the chance. We also had our washing done it was delivered back to our hotel early the next morning. If anything there was no shampoo in the bathroom but that is the only thing that I could say about this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular small hotel with everything done right
The hotel was fantastic in every way. Staff was friendly and helpful. Breakfast was delicious and offered a good variety considering this is a small establishment of only 18 rooms. Our room was impeccably clean and very comfortable. The only minor issue is the location, as it is not reachable by foot and there was construction all around it.

6/10 Okay

shena, Johannesburg

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent Hotel, Incompetent Staff
The hotel is in a great location, and in fairly good condition, a little more attention should be paid to detail like cleanliness, the appearance of the staff especially the kitchen. The front desk is the most incompetent, it takes them about 15 minutes to answers the phone, and about 30 minutes to respond to your request. The front desk manager was having screaming fight with a guest... So unprofessional.... The WiFi hardly ever works.

6/10 Okay

B & T, Calgary, Canada

Liked: Cleanliness, staff & service, room comfort
Clean hotel, good location.
Overall, good hotel and enjoyed our stay. Large, clean rooms and comfortable. Great location to Gateway to India and Taj Mahal Hotel, walking distance. Easy access to street shopping and restaurants in area. Front reception staff courteous and helpful. Restaurant limited.

10/10 Excellent

jb from ny, UK.

Liked: Cleanliness, staff & service, room comfort
Excelent hotel in Colaba district
Clean, comfortable, quiet hotel in busy Colaba district. Staff polite and helpfull. Breakfast of fresh fruit, canned juice, cornflakes, eggs to order, toast with jam and tea or coff ee. Large rooms. Close to India Gate and restaurants and about 30 minute pleasant stroll to Churchgate and Victoria rail stations. Not 5 star but good value.

8/10 Good

Aubrespin, ASNIERES/SEINE

Liked: Room comfort
2 nights in february
This accomodation is a good place to be in Colaba. We had a room on the side of the building. The room was spacious and clean. The newspaper at the door every morning was great.Informations given by the reception staffs were relevant. The minus points were: internet wifi charged and the noise inside the hotel.

10/10 Excellent

Jane and David, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable friendly and in a fantastic location
This hotel was great from the minute we arrived to when we left. We could not fault it. Staff were genuinely friendly and helpful. Highly recommended.

10/10 Excellent

Amanda, Benoni South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
One is weary when booking accommodation online, not knowing what you would expect in another country, but the Ascot hotel, Mumbai India will set ones mind at ease. It is well situated and in walking distance from the Gateway of India and various sights. The room was comfortable, clean with good quality bedding. The front desk staff very friendly and extremely helpful. A nice touch was the wonderful fresh dates offered at reception.

10/10 Excellent

Traveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as it gets
Excellent - from the moment of arrival when Jackson made us feel like honoured and welcomed guests. Nothing was too much trouble from the excellent staff. Recommend without hesitation.

8/10 Good

PJC, Wash DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for exploring Mumbai
Would stay here again. Great location for exploring Mumbai. Spacious, clean room with breakfast included. Helpful staff.

2/10 Terrible

Edward, Britain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fran A., Atlanta, GA

Best asset: good location
It's not the Ritz but it was fine for a short stay. Everyone was pleasant and tried to be helpful. Included breakfast was decent. I was skeptical that they would show up to pick us up at the airport late in the evening as arranged by email from home but was pleasantly surprised that they were there to greet us. We had requested a room with two beds expecting two double or two queen beds. Instead we had a room with a king and a separate rollaway bed. Our room was rated as a 'delux' but I think the 'superior' rooms are just the same as a 'delux' and not worth the extra $$. I would say that it was worth the price we paid..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hilary, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location in Colaba
I would recommend this hotel for its location in Colaba,amidst the shops and street traders,and five minutes walk from The Gateway of India.The staff on the front desk were helpful and efficient and suggested places we might like to visit.The rooms were clean,but showing signs of a little wear and tear in places.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay, vibrant neighborhood
I stayed here for two nights on a business trip. The hotel is clean and comfortable and the staff very attentive. The various Colaba tourist sites are all close walking distance, and the neighborhood itself is entertaining. My meetings were in Worli and I had no problems getting back and forth.

6/10 Okay

Sherwok

Liked: Cleanliness, staff & service
Nice but noisy
Hotel room was clean and the staff where very friendly and helpful. Our room was big in size and the bed was comfortable too. Outside was noisy which did disturb us in the night. It was the room next to reception might be better if on a higher floor. Location was great for Mumbai sites.

10/10 Excellent

Sally, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great centrally located and affordable hotel
Whilst the hotel is very centrally located for shopping ,the Taj Hotel and the Gateway to India, iit is also quiet - a sanctuary from the hustle and bustle of Mumbai. The rooms are comfortable and clean and the staff are very friendly and helpful. I would have no hesitation recommending this very reasonably priced hotel

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Colaba
I was soo surprised! The hotel rating says 3 I would say more like a 4 star.Our room was granite/marble very spacious.The room at all times was very clean.All the staff are very friendly and helpful.The main desk staff especially Jackson and the lovely young lady{sorry i forgot her name}always went out of their way to help us in our enquiries.The waiters were always polite and courteous.I would definitely recommend this hotel as it is great value for money,location and most important cleaniness is a priority.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
HOtel was great, super location in Colaba there, nice easy walking distance to sights and the breakfast was yum as well

10/10 Excellent

Cl Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value in Munbai
The staff were friendly and provided good information about getting around Mumbai. The hotel is located on the main shopping street and near Leopold's the world famous bar and restaurant. Good reasonable priced mid range for Mumbai.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
comfortable and convenient for a visit to Mumbai. Was a nice oasis during our short and packed visit to the city.

10/10 Excellent

julie, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
I was very suprised how nice this hotel was, very nicely greeted by the front desk, very charming. Super Fast check in, they did it all for you leaving you to go straight to your room, returning passports in 15 mins. Room was great, bed really nice, tv big/new. Only problem I had was frosted glass door on bathroom/toilet who wants that??

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ascot Colaba Mumbai
Everything was great except the key card system was broken so we had to have the staff let us in our room every time. They were incredibly apologetic and responsive, but it was frustrating that it took two days to fix it. Still, the staff was incredibly helpful, the location was great, and the hotel was nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascot Hotel, Colaba Mumbai
Only a few minutes walk away from the "Gateway to India" so very handy from a tourist perspective.

8/10 Good

Benjamin, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near India Gate
This is a really great area to stay in, as long as you don't mind the street vending, which can hinder walking on the sidewalk. There are some really bad hotels in this area and for just a bit more money this place offers a very good value. I had one problem--Ethernet cable connection was not installed, instead bare wires were present). The issue was "corrected" relatively quickly but the fix was just moving me to another room and I don't know if the underlying problem, of no connector, was actually acted upon. The room size is very comfortable and even luxurious. The bed is huge, but it is two mattresses put side by side, each with separate sheets/comforter. For a single person it was fine but for couples it will be awkward.