Overall disapointed could have been so much more
Could have been so much more!
Checked in was a non event and as I booked a honeymoon suite for a 50th birthday celebration would be nice for this to be mentioned by the check in staff as my partner was next to me and would have been a nice surprise.
Strawberries and Champagne (actually a local Cuvee not Champagne) was included in the upgraded room and was asked what time I would like them 4-4:30pm 4:50pm phoned to ask where they were, on their way I was told. 5:20pm picked up the phone to advise don't bother as fed up waiting and a knock on the door aaahhh finally.
Room was nice and worth the upgrade, clean comfortable, shower with rain shower head, claw foot bath in the living area.
Overall could be a nice upgrade for a special occasion if only staff were a little more attentive to the smaller things.
Comment from Hotel Management
22-Aug-2016 by Peter, Hotel Management
So sorry we did not meet your expectations on this occasion and you are so right it is the little things that make all the difference. I apologize service standards were not up to international standards and this is what we are striving to deliver and I give you my commitment to continue to work diligently with our team to ensure we achieve consistent high standards of service delivery.
I welcome you to come back and visit us again so we can showcase what we are capable of.