Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromPort Stephens

Nice Spacious rooms in nice surround.

Posted 21-Aug-2016
Enjoyed our stay. Spacious rooms. Great to have fireplaces in lounge and restaurant. Lovely staff. Could improve queen bed and have soy milk available every day for breakfast and coffee, teas etc.Amazing desserts!
3out of 5
by A verified traveller fromcentral coast

Good location.

Posted 18-Aug-2016
Pros: Good size room and location. Set it nice grounds
Cons: Everything needs updating
Location: Close to town
The air conditioner was so noisy that it could not be left on during very cold nights. Towels old thin and discoloured
Comment from Hotel Management
22-Aug-2016 by Peter, Hotel Management
Hi Carol, Thank you for your feedback and the good news is we have just been purchased by a new company Elanor Investors and they are funding a major capital improvement program to address all the items you mentioned. We would love to welcome you back in the near future.
2out of 5
by A verified traveller fromSydney

Overall disapointed could have been so much more

Posted 17-Aug-2016
Pros: Location is just outside of town over the river short walk about 10 min with plenty of parking
Cons: Attention to detail & customer service, we arrived Monday and skeleton staff on board as so quiet. Breakfast was not a buffet as not enough guests!
Location: Mudgee has plenty of good restaurants, cafes and wineries, we had a 2 for 1 cook your own rump steak at Red Heiffer awesome! Recommended pub grub
Could have been so much more! Checked in was a non event and as I booked a honeymoon suite for a 50th birthday celebration would be nice for this to be mentioned by the check in staff as my partner was next to me and would have been a nice surprise. Strawberries and Champagne (actually a local Cuvee not Champagne) was included in the upgraded room and was asked what time I would like them 4-4:30pm 4:50pm phoned to ask where they were, on their way I was told. 5:20pm picked up the phone to advise don't bother as fed up waiting and a knock on the door aaahhh finally. Room was nice and worth the upgrade, clean comfortable, shower with rain shower head, claw foot bath in the living area. Overall could be a nice upgrade for a special occasion if only staff were a little more attentive to the smaller things.
Comment from Hotel Management
22-Aug-2016 by Peter, Hotel Management
Hi Dave, So sorry we did not meet your expectations on this occasion and you are so right it is the little things that make all the difference. I apologize service standards were not up to international standards and this is what we are striving to deliver and I give you my commitment to continue to work diligently with our team to ensure we achieve consistent high standards of service delivery. I welcome you to come back and visit us again so we can showcase what we are capable of.
4out of 5
by A verified traveller

Posted 15-Aug-2016
Pros: Very quiet
Cons: perhaps better mattresses
Location: Good position out of the main traffic
Enjoyed our stay, facilities were good, no problem with noise etc
Comment from Hotel Management
22-Aug-2016 by Peter, Hotel Management
Hi, Thank you for your feedback and the good news is we have been recently purchased by a new company Elanor Investors and they are undertaking a major capital improvement exercise on the property and bedding will be part of that program. We look forward to welcoming you back in the near future.
5out of 5
by A verified traveller fromSydney

Posted 5-Jul-2016
Great experience! Upgraded on arrival. The inclusive continental and hot breakfast was great too.
Comment from Hotel Management
17-Jul-2016 by Peter, Hotel Management
Hi Katrina, Thank you for the feedback much appreciated. We look forward to seeing you in the near future.
4out of 5
by A verified traveller fromDee Why Sydney

great location and close too town

Posted 2-Jul-2016
Pros: location and grounds
Cons: Due to very cold weather a heater in room as our A/C Unit packed up at 3 am on last night
Location: nice clean grounds and close to town centre
Visited the area and wineries and a break on way home, Good place for a meals are MUDGEE MY THAI and The BAKERY excellent coffee
Comment from Hotel Management
17-Jul-2016 by Peter, Hotel Management
Hi Chris, Thank you for your feedback we appreciate your time. I was sorry to hear that your A/C unit failed on your last evening and to let know that we are under new ownership and are undertaking a major capital improvement program with the A/C units a priority.
3out of 5
by A verified traveller fromhunter valley

It was highly recommended

Posted 27-May-2016 on Wotif
Didn't live up to the hype, stayed 3 days nothing was replenished room service was hit n miss
Comment from Hotel Management
30-May-2016 by General Manager, Hotel Management
Dear Valued guest, thank you for bringing this to my attention. We strive ourselves on constructive feedback to better our operation. I have passed your review onto our housekeeper supervisor and head Chef for evaluation.
4out of 5
by A verified traveller fromNewcastle

Posted 25-May-2016 on Wotif
Helpful staff and comfortable rooms with pleasant outlook.
Comment from Hotel Management
30-May-2016 by General Manager, Hotel Management
Dear Brett, I am pleased you found the staff helpful and the rooms to your liking. Hope to see you re-visit in the near future.
4out of 5
by A verified traveller

Great location in wine country

Posted 23-May-2016 on Wotif
Pros: Surroundings and location great. Nice gardens. Friendly staff. Large balcony overlooking pond. Close to wineries and town.
Cons: Shower set up is dangerous. Taps directly under showerhead makes it extremely difficult to turn on without being scalded. Old aircon is very loud.
Location: Excellent wine country. Great parks. History trail.
First time in Mudgee region. Great wineries, close by. Excellent Farmer's Market. Nice parks easy for walking or cycling. Steeped in history, including surrounding towns such as Gulgong, home of Henry Lawson.
Comment from Hotel Management
30-May-2016 by General Manager, Hotel Management
Dear Valued guest, I thank you for your detailed review. We at Parklands strive on constructive feedback to better the operation. I am pleased the staff and surrounds were to your liking. I have passed your concerns onto our new owners for evaluation. Hope to see you revisit in the near future.
3out of 5
by A verified traveller fromCanberra ACT

Good location

Posted 20-May-2016 on Wotif
Beds uncomfortable and shower leaks. Rooms not the cleanest. Breakfast was nice.
Comment from Hotel Management
30-May-2016 by General Manager, Hotel Management
Dear MKJ, thank you for your recent review. We are currently reviewing our bedding in all rooms.