2/10 Terrible
MICHAEL LEWIS, Topeka
Apr 21, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
PAID FOR THE STAY WITH A PACKAGE FROM EXPEDIA, WHEN I GOT THERE AND TRIED TO GET CHECKED IN THEY RECEIVED PAYMENT THAT I HAD PAID FROM EXPEDIA, SOME HOW THEY SENT IT BACK AND THE CREDIT CARD I HAD ON FILE THEY DECIDED WITHOUT MY PERMISSION TO BILL THE STAY EVEN THOUGH IT WAS ALREADY PAID FOR, THEY MADE IT MY ISSUE, IT WAS NOT MY FAULT BUT ALL THEY WERE WORRIED ABOUT WAS GETTING PAID,EXPEDIA DID CONTACT SUPER 8 AND I WAS ABLE TO GET A REFUND ON MY CARD FROM EXPEDIA,( NOT FROM THE MOTEL), HALF THE TIME FOR BREAKFAST BECAUSE I WAS THERE A WEEK THEY ONLY PUT OUT HALF THE MENU ITEMS THEY NORMALLY WOULD HAVE EVERYDAY SUCH AS THE HARD EGGS,THE BREAD TASTED OLD, THE FRUIT LIKE APPLES AND ORANGES WERE OLD, THE APPLES WERE BROWN ON THE INSIDE AND THE ORANGES WERE BRUISED AND SOFT, A LOT OF TRASH WAS PILED OUTSIDE THE FRONT DOOR, THE HALLWAYS ALWAYS LOOKED CLUTTERED AND DIRTY, THE ELEVATOR HALF THE TIME WOULD WORK AND SOMETIMES WOULD DROP WHEN IT WOULD CAME TO A STOP,THE PEOPLE WHO CLEANED THE ROOMS WERE VERY NICE AND DID A GOOD JOB, I WOULD NEVER BOOK A ROOM WITH THIS PLACE AGAIN, I WAS SCARED THAT SOMETHING ELSE WOULD SHOW UP ON MY CREDIT CARD BY THE TIME I GOT HOME AS I ASKED FOR A RECEIPT BEFORE I LEFT AND WAS TOLD WE ONLY SEND THEM TO YOUR E-MAIL, AGAIN I WOULD NOT KNOW OF ANY ISSUES UNTIL I GOT HOME, NO ONE SHOULD FEEL THE WAY I DID.
MICHAEL LEWIS
Stayed 7 nights in Apr 2024