Ratings based on 199 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveller from Maputo
Feeling of decay :(Posted 12-Feb-2018
Cons: basically everything
Location: shopping, doctors, business
I used this hotel a few times in the past (4-5 years ago) and was generally satisfied. This time I was impressed by the visible decay of the facilities. Loose and noisy water taps, air conditioner not working properly in the bedroom, disgusting towels in the bathroom (maybe washed but definitely worn and unclean), loose kitchen cabinet doors, safe not working... Definitely not a 3-star hotel by any standard and overpriced for its quality and comfort. I have chosen this hotel for its convenient location considering the purpose of my visits, but i will now remove it from my options list.
Comment from Hotel Management
16-Feb-2018 by Karien, Hotel Management
Dear Jorge Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manger Mercure Hotel Nelspruit
for Everyoneby A verified traveller from Maputo
Very limited crockery and cutlery. No proper checking of room condition after stay. We had one folk, two teas spoons and no table spoons. In addition one wine glass. There are similar hotels for the same price with a better cover condition.
by A verified traveller
Nothing compare to the pircturePosted 7-Feb-2018
The hotel is located beind a shoping center, very noise. The pool was dirthy and the painting was all craqued. The air conditionning was licking on the carpet of the room it was smelling bad. Will never recommand this hotel and will never go back.
Posted 9-Dec-2017 on Hotels
At check in when asked about room service and where told the hotel was too busy to offer room service. We ended up going across the road in the rain to the mall to get dinner. When I got back you room to have dinner there were no plates and cutlery was dirty. The shower was dirty as well as one of the towels. No hairdryer in the room as well.
Mercure Overnight StayPosted 28-Nov-2017 on Hotels
Stay was good. The only down side was the poor quality of the breakfast.
for Everyoneby A verified traveller from London
Good value for money.Posted 14-Oct-2017
Big rooms. Located close to big shopping mall with plenty of places to eat.
AwesomePosted 23-Sep-2017 on Hotels
The stay was cool
for Everyoneby A verified traveller
Very nice hotel and very well located. Our first room had mold but we were quickly changed to a much better room.
Dissepointed Stay.Posted 15-May-2017 on Hotels
I booked through my Marriot Pro card bookings and was disappointed when I had to pay to hear you are not connected to the Marriot Pro card Group and group not exercise my benefits. The towels in the room was due for replacement. The vanity was area needs some repairs done as the wood was coming appart. I would not make the hotel one of my choices should I need to visit Nelspruit again.
Posted 2-May-2017 on Hotels
The rooms are damp and mouldy