Ratings based on 189 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good value for money.

Posted 14-Oct-2017
Big rooms. Located close to big shopping mall with plenty of places to eat.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Aug-2017
Very nice hotel and very well located. Our first room had mold but we were quickly changed to a much better room.
3 out of 5
by Andre

Dissepointed Stay.

Posted 15-May-2017 on Hotels
I booked through my Marriot Pro card bookings and was disappointed when I had to pay to hear you are not connected to the Marriot Pro card Group and group not exercise my benefits. The towels in the room was due for replacement. The vanity was area needs some repairs done as the wood was coming appart. I would not make the hotel one of my choices should I need to visit Nelspruit again.
2 out of 5
by rachelle

Posted 2-May-2017 on Hotels
The rooms are damp and mouldy
4 out of 5
by Noni

Central to everything

Posted 27-Mar-2017 on Hotels
It was great and will definitely come back again
1 out of 5
by ARUSHA

not good

Posted 10-Feb-2017 on Hotels
not a very good experience, staff not friendly or willing to help. hotel was in a bad situation- not clean
4 out of 5
by Sibusiso

This traveller left a rating score only Posted 4-Jan-2017 on Hotels
4 out of 5
by Mamakiri

Convenient, clean and peaceful

Posted 27-Dec-2016 on Hotels
My stay was amazing, I loved the rooms and the services, I was only disappointed by the breakfast session because the staff was not friendly. They were in a hurry n wanted us out of the restaurant before 11:00.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Dec-2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Maputo

Nice hotel, safe and good park, within the city

Posted 12-Dec-2016
Pros: Staff customer care orientation to satisfy the customer.
Cons: Needs to renew the bed clothes and towels. The clothes seems to be old and extensively used.
Location: Good location near the Nlhanga Mall, just crossing the road.
I like to stay in this hotel, special when I travel with my family. The hotel has family rooms that are very convenient.
Comment from Hotel Management
9-Jan-2017 by Karien, Hotel Management
Dear Sidonio Thank you for taking the time to share your feedback. We hope to welcome you back soon. Sincerely Karien Linde Rooms Division Manager Mercure Hotel Nelspruit