Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Maputo, Moçambique

This is a nice hotel, close to the Lhanga Mall.

Posted 3-Aug-2015
Pros: Rooms are comfortable. The parking is secure.
Cons: New towels are needed in the rooms to serve the guests.
Location: Either in Johannesburg or in Mbombela, where I used to travel to, the hotels are located near the malls, which makes easy for shopping.
Overall rating is very good, but for some time now, the hotel keeps some old towels for guests in the rooms. My suggestion is that the hotel management could start changing the towels. The rest is fine. I like to stay in the Mercure hotels chain, wherever I go, either Johannesburg or Nelspruit (Mbombela).
4 out of 5
Recommended
for Everyone
by A verified traveller from Potchefstroom

Needs More Plugs

Posted 18-Jun-2015
We had heard of this hotel from friends and it lived up to their comments. Thanks to Expedia we got a great rate. The only things that we had a problem with was the lack of plugs for our many chargers and the rather poor quality of the towels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ribeirão Preto

Duas noites muito bem dormidas

Posted 15-Jun-2015
Quarto espaçoso, estacionamento coberto, cama muito confortável, banheiro com banheira, cozinha americana e com chás oferecidos pelo hotel no apto... o que foi bem gostoso pois chegávamos sempre tarde da noite e estava fazendo muito frio. E ah, o hotel fica em frente a um shopping. O quarto é com carpete e o chuveiro estava com furos entupidos, mas nada que influenciasse como ponto negativo. Deixo aqui o meu agradecimento a equipe do hotel em especial ao Joe recepcionista pois tínhamos um passeio com transfer agendado para buscar-nos no hotel no outro dia logo cedo e eles ligaram varias vezes para confirmar se já tinhamos feito check in. Fizemos o check in e saímos para jantar e deixei o recado na recepção para que se ligassem de novo, era para confirmar o passeio. Chegamos do jantar e havia um recado embaixo da porta de que o passeio estava confirmado para o próximo dia, as 05:30 da manhã. Isso fez toda a diferença. A qualidade do serviço e do atendimento do Joe nos fizeram sentir em casa!
4 out of 5
Recommended
for Couples
by Abraham from Alberton

Good value

Posted 12-May-2015 on Hotels
Good clean and well maintained hotel. Good value for money.Will go there again. Friendly and efficient staff at reception.
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 8-May-2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveller

Unpolished diamond

Posted 6-May-2015 on Hotels
If you want value for your money and travelling with a crowd look no further. For the rates we paid this was 5 star. The rooms were spacious, had all the amenities and also self catering facilities. Our rooms were also reserved for an early 10am check in. Great service from Joe at reception. The hotel does need a bit of maintenance here and there but it was great nevertheless. We loved the open foyer with couches and a great bar. I especially loved the african decor, really set the mood for a safari. I thoroughly enjoyed my stay and my family loved it too. we will definitely be back. Once again, for the rates per person we got way more than we expected.
5 out of 5
Recommended
for Couples
by M R from Polokwane

Mr

Posted 26-Apr-2015 on Hotels
We enjoyed our stayed Mercure Hotel is for us wherever we go we'll tell our friends
4 out of 5
Recommended
for Business Travellers
by CJ from Johannesburg

Nice Hotel

Posted 21-Apr-2015 on Hotels
Great hotel, Great rooms! Only negative was the extremely loud generator that kicked in at 2:30 in the morning when load shedding started.
2 out of 5
by A verified traveller from Sydney

Clean. Food poor and expensive. Wouldn't go back

Posted 12-Apr-2015 on Wotif
Pros: Clean. Good location in Nelspruit
Cons: Many things. Working safe, better service, better food, updated aircon in rooms, working wifi, more helpful staff
Location: Everything is a drive away and really the only thing you'd go to Nelspruit for is safari. There are much better places to stay if that's your plan
Room was clean. Air con very noisy. Safe didn't work until the final day of my 5 days and manager wasn't particularly bothered (you do't want to be carry all your cash and passport around in SA). Once it did work it then broke with all my valuables locked inside, it took the maintenance man 1 minute with a screwdriver and hammer to open it - not very reassuring. Food was average at best and very expensive considering going rates so not good value. Service at bar was slow and sometimes non-existent. One of the receptionists was incredibly rude. Wifi wasn't exactly free, you got a small allowance per day, when it worked, which was irregular. Even paying for wifi there were times when it was unusably slow or did;t work at all. Location was good right off the N4 and right next to Ilanga Mall. But that, and its cleanliness, are the only two redeeming features. I would not go back
3 out of 5
Recommended
for Everyone
by A verified traveller

Perfekte Lage ggü. einer Mall

Posted 13-Mar-2015
Pros: Lage und Preis
Cons: Toaster/bessere Klimaanlagen
Location: Ortsrand von Nelspruit, Shoppen
Für einen Zwischenstopp um Lebensmittel aufzustocken für den anschließenden Besuch im Krüger Nationalpark ideal. In der Mall gegenüber befinden sich Restaurants, shops und ein großer Lebensmitteldiscounter, eine Tankstelle ist auch gleich neben dem Hotel. Die Zimmer sind geräumig und in Ordnung.