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Great stay overall. The breakfast wasn't very good. And the room was really really bright at night with a street light outside and people pulling in and out of parking.
I stayed with a colleague and we both thought the hotel was great. The staff we're all very pleasant and helpful, the room was spacious and clean. The food was great and they had a great choice of beer. We have both said we would definitely stay again.
Really enjoyed my recent stay at this lovely hotel, friendly staff and great food, the courtesy bikes came in handy for a ride around the golf course, would stay again
We only stayed for one night myself and 2 kids but it was a beautiful hotel and very comfortable we had 3 single bed's but i did ask for double and single. But they were veey comfortable. Bathroom was spotless and all in all so up to date and modern. Breakfast was great and staff were so amazing with kids and we had an issue with vending machine and one of your very kind staff went and got my child something else he was very nice and they were so friendly would highly recommend hotel.
The customer service was awful, nobody was ever at reception due to there not being enough staff
Simon
Stayed 1 night in Sep 2022
Response from Christopher Iain - FOM on Sep 26, 2022
Dear Simon, Thank you for your review and feedback on your stay experience. I have investigated this and while we accept all feedback as constructive and use it to improve our standards of service, to say ''there was nobody ever at reception'' is simply unfair and untrue. You were checked in by a receptionist and checked out by a member of reception team. You spoke to reception on at least two different occassions requesting invoice for your stay on Friday, and both times this request was fulfilled (timestamps on emails sent to you at 12:25 and 16:23). I would like to apologise however that the invoice for your stay was not produced to you straight away on checkout, and I will source a procedure of express checkout to automise the process of sending out invoices on departure.Kindest regards,
Very clean and quiet property. The breakfast and dinner we had were both excellent!
Nancy
Stayed 1 night in Sep 2022
Response from Christopher Iain - Front Office Manager on Sep 26, 2022
Dear Nancy,Thank you for the review and I am very happy you enjoyed your stay and found the experienceto be excellent. Please do not hesitate to contactme directly at chris@moyvalley.com for future stays, best rates and upgrades.
Response from Christopher Iain - Front Office Manager on Sep 26, 2022
Dear Cormac,Thank you for the thumbs up review and I am very happy you enjoyed your stay and found the experience to be excellent. Please do not hesitate to contactme directly at chris@moyvalley.com for future stays, best rates and upgrades.
Stayed here two nights as a family of 3 in a tripple room with 3 single beds, room was spacious, beds comfortable and breakfast was nice with a good selection of foods available. Staff we very nice we would stay again