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Super 8 by Wyndham Mountain View – Avis

2 out of 5
Super 8 by Wyndham Mountain View
1665 W El Camino Real, Mountain View, CA

Avis

7,2

Bien

Note de 10 – Excellent, d’après 116 avis sur 519." "
Note de 8 – Bien, d’après 196 avis sur 519." "
Note de 6 – Acceptable, d’après 100 avis sur 519." "
Note de 4 – Médiocre, d’après 67 avis sur 519." "
Note de 2 – Terrible, d’après 40 avis sur 519." "

7,6/10

Propreté

7,2/10

Service et personnel

6,2/10

Commodités

7,2/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Stacy

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
The property was poorly maintained
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Mangesh

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Alexis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Reasonable
Séjour de 7 nuits en avril 2024
Super 8 Mountain View Management a répondu le 30 avr. 2024
Dear Alexis,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Super 8 by Wyndham Mountain View.  We work tirelessly to ensure guests experience the best hospitality in Super 8 by Wyndham Mountain View.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Super 8 Mountain View Management

10/10 – Excellent

Danielle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked how kind the staff was to us guests.
Séjour de 3 nuits en avril 2024
Super 8 Mountain View Management a répondu le 25 avr. 2024
Dear Danielle,We're thrilled to hear that you felt welcomed by our staff during your stay. Providing exceptional hospitality is our priority, and we're glad our team made a positive impression on you. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!Regards,Super 8 Mountain View Management

10/10 – Excellent

Yvonne

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Super 8 Mountain View Management a répondu le 16 mars 2024
Dear Yvonne,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Regards,Super 8 Mountain View Management

6/10 – Acceptable

Sommer

Voyage d’affaires
Does the job
It was a decent hotel . Could us sime new paint and the carpet to be cleaned really bad. But did the job. Gave me somewhere to rest my head until my procedure at the hospital the next morning. Its rrally close to a lot of different restaurants which is nice .
Séjour de 1 nuit en janvier 2024
Super 8 Mountain View Management a répondu le 8 févr. 2024
Dear Sommer,Thank you for your feedback. We appreciate your stay and are glad we could provide a convenient location for your hospital visit. We apologize for any appearance issues; we'll address the paint and carpet concerns promptly. Our commitment is to enhance our guests' experience continuously. We hope you consider staying with us again, and we assure you of an improved and comfortable stay.Sincerely,Super 8 Mountain View Management

10/10 – Excellent

Nirk

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy access
Séjour de 1 nuit en février 2024
Super 8 Mountain View Management a répondu le 6 févr. 2024
Dear Nirk,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Super 8 by Wyndham Mountain View. We would love to host you again on your next visit to Super 8 by Wyndham Mountain View. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Super 8 Mountain View Management

8/10 – Bien

Aanal

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Room lights were dim and not working. Otherwise room was fine
Séjour de 1 nuit en janvier 2024
Super 8 Mountain View Management a répondu le 5 févr. 2024
Dear Aanal,We apologize for the inconvenience caused by the dim and malfunctioning lights in your room. Our team is committed to ensuring a comfortable stay, and we appreciate your feedback. Rest assured, we have addressed the lighting issue and taken steps to enhance our overall room experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Regards,Super 8 Mountain View Management

2/10 – Terrible

Katie

Séjour de 2 nuits en janvier 2024
Super 8 Mountain View Management a répondu le 30 janv. 2024
Dear Katie,I am sorry to hear that you didn't enjoy your time during your stay with us in Super 8 by Wyndham Mountain View. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Sincerely,Super 8 Mountain View Management

4/10 – Médiocre

Stan

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
When the one good thing we could mention was,,, we didn't see any blood in the walkway and stairs going to the room,,, it's not the place we would ever wasn't to visit again
Séjour de 1 nuit en janvier 2024
Super 8 Mountain View Management a répondu le 15 janv. 2024
Dear Stan,We sincerely apologize for the shortcomings you experienced during your stay. We appreciate your observation about cleanliness. Our commitment is to provide a comfortable and hygienic environment. Rest assured, we are actively addressing areas for improvement to ensure a more enjoyable experience for all our guests. We value your feedback and hope you reconsider giving us another chance to exceed your expectations in the future.Regards,Super 8 Mountain View Management

2/10 – Terrible

Mark

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very basic, no character. First room the sheets were dirty. We did get changed to another room which reeked of smoke. Third room was ok to sleep, bathroom needed a new coat of paint and a facelift. Emergency stay in the area and was the only accommodation we could find at last minute. Would not stay here again.
Super 8 Mountain View Management a répondu le 11 janv. 2024
Dear Mark,We sincerely apologize for the inconvenience you experienced during your stay.  We deeply regret the lapses in cleanliness and the odor issue you encountered.  Please know that your feedback is valuable, and we are committed to addressing these issues promptly.  We understand the importance of a comfortable stay and are actively working on improvements.  Your concerns will be shared with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests.  We appreciate your understanding and hope you consider giving us another chance in the future.  Thank you for bringing this to our attention.Sincerely,Super 8 Mountain View Management

8/10 – Bien

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Super 8 Mountain View Management a répondu le 19 déc. 2023
Dear Jennifer,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Regards,Super 8 Mountain View Management

8/10 – Bien

Jess

Points forts : Propreté
Séjour de 1 nuit en décembre 2023
Super 8 Mountain View Management a répondu le 19 déc. 2023
Dear Jess,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Regards,Super 8 Mountain View Management

4/10 – Médiocre

karime

Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
The room smelled bad and was dirty, I will definitely not return to this place.
Séjour de 1 nuit en décembre 2023
Super 8 Mountain View Management a répondu le 12 déc. 2023
Dear Karime,We sincerely apologize for the unpleasant experience during your stay. Cleanliness is a top priority, and we regret any oversight. We have immediately addressed the issue with our housekeeping team to ensure a thorough inspection and improvement in our services. Your feedback is invaluable, and we are committed to providing a clean and comfortable environment for all guests. Please consider giving us another chance, as we strive to deliver the exceptional experience you deserve. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved stay.Sincerely,Super 8 Mountain View Management

10/10 – Excellent

Shirley, Warrenton

Séjour de 1 nuit en décembre 2023
Super 8 Mountain View Management a répondu le 3 janv. 2024
Dear Shirley,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Super 8 by Wyndham Mountain View hotel soon!Regards,Super 8 Mountain View Management

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Mountain View stay.
This hotel was okay and the price was very reasonable. The front lobby was under construction and iit was closed so you could only use the night window to check in or talk to anyone. It is a no-frills hotel. My room was clean, it was fairly quiet at night. The staff was helpful. A lot of places to eat around the area.
Séjour de 1 nuit en décembre 2023
Super 8 Mountain View Management a répondu le 11 déc. 2023
Dear Guest,Thank you for choosing our hotel and sharing your feedback. We apologize for any inconvenience caused by the lobby construction; it's part of our commitment to enhancing your future stays. We're delighted to hear you found our rooms clean, the atmosphere quiet, and our staff helpful. We appreciate your understanding and hope you'll consider staying with us again as we strive to provide an even better experience.Regards,Super 8 Mountain View Management

10/10 – Excellent

Christine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023
Super 8 Mountain View Management a répondu le 21 nov. 2023
Dear Christine,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Super 8 by Wyndham Mountain View hotel soon!Regards,Super 8 Mountain View Management

8/10 – Bien

Patricia

Points forts : Service et personnel
Séjour de 1 nuit en octobre 2023
Super 8 Mountain View Management a répondu le 25 oct. 2023
Dear Patricia,Thank you for staying with us when you visited Super 8 by Wyndham Mountain View. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Super 8 by Wyndham Mountain View!Regards,Super 8 Mountain View Management

10/10 – Excellent

Wade

Séjour de 1 nuit en octobre 2023
Super 8 Mountain View Management a répondu le 9 nov. 2023
Dear Wade,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Super 8 by Wyndham Mountain View.Regards,Super 8 Mountain View Management

8/10 – Bien

Madhur

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed my stay
Séjour de 4 nuits en octobre 2023
Super 8 Mountain View Management a répondu le 17 oct. 2023
Dear Madhur,Thank you for staying with us when you visited Super 8 by Wyndham Mountain View. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Super 8 by Wyndham Mountain View!Regards,Super 8 Mountain View Management

4/10 – Médiocre

Chinna

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The lobby was closed for renovations so you had to ring a bell at the overnight window to get assistance. I rang it a few times and nobody came to the window. There was someone else there who managed to find the front desk person to check me in. The light over the sink didn’t work. The front desk person said there was nobody on site to fix it but if he did manage to contact someone, they’re would be over later that night. I declined since I didn’t want to open the door to someone I didn’t know late at night. Checkout was similar to my check in experience. There were men in the parking lot talking with loud voices for hours. I’m not sure what they were doing there hanging out near the cars but it made me feel uneasy. I’m surprised by the high reviews on Expedia. This property really should be closed for some deep cleaning and repairs. The carpet was stained, paint was peeling, and there was a general smell of dust that had me sneezing repeatedly in the room.
Séjour de 1 nuit en octobre 2023
Super 8 Mountain View Management a répondu le 10 oct. 2023
Dear Chinna,We sincerely apologize for the inconveniences you experienced during your stay. We understand that the lobby closure and delayed service at the overnight window were frustrating. We regret the inconvenience caused by the non-functional light and the inability to promptly address it. The safety and security of our guests are paramount, and we respect your decision regarding the maintenance visit. We apologize for the disturbance caused by external factors and will work to address this concern. Your feedback is invaluable, and we're committed to improving our facilities. We appreciate your patience and hope you give us another opportunity to provide you with a better experience.Sincerely,Super 8 Mountain View Management

2/10 – Terrible

Pam

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 4 oct. 2023
Dear Pam,I am deeply disappointed to learn about your recent stay at Property. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Super 8 Mountain View Management

8/10 – Bien

Mario

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Home away from home.
My stay inyour hotel was very good. Your staff and cleaning ladies were doing the extra mile to make my 1 week stay great. Many Restos to choose from near by. Wifi was strong,
Séjour de 8 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 4 oct. 2023
Dear Mario,We're delighted to hear that you felt at home during your stay at our hotel. Our dedicated staff and housekeeping team always strive to go the extra mile to ensure your comfort and satisfaction. It's great to know that you enjoyed the nearby dining options and found our Wi-Fi reliable. We look forward to welcoming you back for another fantastic week-long stay in the future. Thank you for choosing us as your home away from home.Regards,Super 8 Mountain View Management

6/10 – Acceptable

Mona

Séjour de 2 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 16 oct. 2023
Dear Mona,Thank you for leaving us a rating of your stay with us at Super 8 by Wyndham Mountain View. We work tirelessly to ensure our guests experience the best hospitality in Super 8 by Wyndham Mountain View. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Super 8 by Wyndham Mountain View.Regards,Super 8 Mountain View Management

10/10 – Excellent

Randy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 26 sept. 2023
Dear Randy,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Mountain View.Regards,Super 8 Mountain View Management

8/10 – Bien

Esther

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Efficiently run, conveniently located motel
Séjour de 7 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 26 sept. 2023
Dear Esther,Thank you for your kind review. We're delighted to hear that you found our motel efficiently run and conveniently located. Our team works tirelessly to ensure a seamless and comfortable experience for all our guests. We take pride in our strategic location, which allows easy access to local attractions and amenities. We hope you had an enjoyable stay, and we look forward to welcoming you back in the future. Your satisfaction is our top priority, and we appreciate your feedback.Regards,Super 8 Mountain View Management

6/10 – Acceptable

Steven

Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 21 sept. 2023
Dear Steven,Thank you for taking the time to review your stay at Super 8 by Wyndham Mountain View.  We hope you enjoyed your stay and that the staff at Mountain View Hotel was able to serve you with comfort and impressive hospitality.  We apologize for any inconvenience you faced and would love to hear any feedback you wish to share. We hope you choose us again for your next trip to Mountain View.Regards,Super 8 Mountain View Management

2/10 – Terrible

Adan

Séjour de 2 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 9 oct. 2023
Dear Adan,I am deeply disappointed to learn about your recent stay at Super 8 by Wyndham Mountain View. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Super 8 Mountain View Management

8/10 – Bien

Lori

Voyage d’affaires
Points forts : Commodités
The property was very reasonably priced. The rooms are clean and I liked that there was a refrigerator and microwave and a coffee pot maker. The gardens needed a little TLC. But I’m a little critical because I’m a gardener.
Séjour de 2 nuits en septembre 2023
Super 8 Mountain View Management a répondu le 18 sept. 2023
Dear Lori,We appreciate your feedback and are delighted that you found our reasonably priced rooms clean and well-equipped with a refrigerator, microwave, and coffee maker. We understand your perspective as a gardener and'll certainly consider your comments about the gardens. Your input helps us continuously improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer an even more enjoyable stay. Thank you for choosing our hotel.Regards,Super 8 Mountain View Management

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Nope
Comically bad. Their lobby was being "renovated," so all business had to be conducted through a security slot like at a gas station. That meant no breakfast, something that should be noted (but isn't) on the website. Plenty of stains in the carpet and a nice, big chunk of rotting wood in the framing of the shower. The shower was recently renovated, but the door was fitted so badly, that the water hit right on an inch-wide gap. Predictably, there was a half-inch of water on the bathroom floor after my shower. I used up every towel but one sopping that up. Good thing I had that last one to dry off with. I can say that the wi-fi worked and the door locks kind of worked - took 4-5 tries each time. The chef's kiss, I saw upon leaving, was the reserved veteran's parking spot - right next to the dumpster. Thank you for your service indeed.
Séjour de 1 nuit en septembre 2023
Super 8 Mountain View Management a répondu le 15 sept. 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay with us. We understand your frustration with the ongoing lobby renovation, which led to a different check-in process and the absence of breakfast. We take your feedback seriously and will strive to improve our communication regarding such disruptions on our website. We're also addressing the issues you mentioned, such as carpet stains, shower door alignment, and door locks, to ensure a more comfortable stay for our guests. Your feedback helps us enhance our services. We value your patience and hope to provide a more satisfying experience in the future. Thank you for choosing us.Sincerely,Super 8 Mountain View Management

6/10 – Acceptable

Mark

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean and not bad, but to advertise a "breakfast included" and to hand you a paper bag with your choice of one small prepackaged sweet roll, a small drink, and a not too great small apple, hardly constitutes a breakfast. Most continental breakfasts are better than this, and this did not advertise as a continental breakfast, so we were certainly expecting more . The excuse of COVID needs to end sometime as much has been lost that will never return. There is no pool or hot tub either. The security of the lot seemed to be good as it is well enclosed from the outside except for the drive in narrow entrance.
Séjour de 1 nuit en août 2023
Super 8 Mountain View Management a répondu le 17 août 2023
Dear Mark,We appreciate your feedback and apologize for any disappointment you experienced. Our commitment to cleanliness is evident in the well-maintained room you found. Regarding breakfast, we understand your concerns and are actively working to enhance our offerings within the constraints of current circumstances. The safety of our guests remains paramount, which is why certain amenities like the pool and hot tub are temporarily unavailable. Your security is important to us, and we're glad you recognized the enclosed lot. We're continuously evaluating and adjusting our services; your input helps us improve. We value your understanding during these challenging times.Sincerely,Super 8 Mountain View Management

6/10 – Acceptable

Yansen

Voyage en famille
Points faibles : État et installations de l’hébergement
Somewhat nice choice around a decent area
Séjour de 2 nuits en août 2023
Super 8 Mountain View Management a répondu le 11 août 2023
Dear Yansen,We appreciate your feedback and thank you for choosing our hotel. We're glad to hear that you found our location favorable. We constantly strive to offer a comfortable and enjoyable experience for our guests. If there are specific aspects you enjoyed or suggestions for improvement, we'd love to hear more. Your insights contribute to enhancing our services. Looking forward to welcoming you again for an even more remarkable stay.Regards,Super 8 Mountain View Management

4/10 – Médiocre

Darcy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
You get what you pay for...if you're hoping for 'breakfast', make other plans. I have no idea what they wash their linens in, but the smell kept me up most of the night. Ugh. Never again.
Séjour de 1 nuit en août 2023
Super 8 Mountain View Management a répondu le 16 août 2023
Dear Darcy,We deeply value your feedback and apologize for any inconveniences you experienced during your stay. Our team is committed to continuous improvement, and we regret that your experience fell short of expectations. We will address the issues with linens immediately to ensure a more comfortable environment for our guests. Regarding breakfast, we apologize for any misunderstanding, and we will work on enhancing our offerings. We hope you'll reconsider and give us another chance in the future to provide you with a more enjoyable and satisfying stay. Your input helps us strive for excellence. Thank you.Sincerely,Super 8 Mountain View Management

10/10 – Excellent

neha, colorado springs

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick check in - near by lot of food options .
Séjour de 2 nuits en août 2023
Super 8 Mountain View Management a répondu le 8 août 2023
Dear Neha,We're thrilled you had a seamless check-in experience! Our team takes pride in providing efficient service. It's fantastic to hear that our location's array of dining choices added to your stay's convenience. We continually strive to offer our guests a comfortable and hassle-free environment. Thank you for acknowledging our efforts, and we hope to welcome you back for another excellent visit in the future.Regards,Super 8 Mountain View Management

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en juillet 2023
Super 8 Mountain View Management a répondu le 7 août 2023
Dear Kevin,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled to learn that you had a great experience staying with us at Super 8 by Wyndham Mountain View. We would love to host you again on your next visit to Mountain View.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Super 8 Mountain View Management

10/10 – Excellent

Maletina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay
Séjour de 1 nuit en juillet 2023
Super 8 Mountain View Management a répondu le 4 août 2023
Dear Maletina,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Super 8 by Wyndham Mountain View.  We work tirelessly to ensure our guests experience the best hospitality in Mountain View.  Again, we are so glad you enjoyed your stay and we would love to host you again.Regards,Super 8 Mountain View Management

8/10 – Bien

jose esteban

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 11 nuits en juillet 2023
Super 8 Mountain View Management a répondu le 25 juill. 2023
Dear Jose Esteban,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

8/10 – Bien

Tom

Points forts : Confort de la chambre
Séjour de 1 nuit en juillet 2023
Super 8 Mountain View Management a répondu le 21 juill. 2023
Dear Tom,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

6/10 – Acceptable

HO WAN

房間空氣質素希望改善,房間傢俬擺設有點懷舊,公共地方清潔亦要改善。其地點鄰近有多間食肆和商店也不太差。
Séjour de 10 nuits en juillet 2023
Super 8 Mountain View Management a répondu le 19 juill. 2023
Dear HO WAN,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your observations and take them seriously. We apologize for any inconvenience caused by the air quality and furniture in your room. We will immediately address these issues to ensure a more comfortable and pleasant experience for our guests. Additionally, we will reinforce our efforts to enhance cleanliness in the public areas. On a positive note, we're glad you found the location convenient with nearby dining and shopping options. We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Super 8 Mountain View Management

6/10 – Acceptable

James

Séjour de 1 nuit en juillet 2023
Super 8 Mountain View Management a répondu le 4 août 2023
Dear James,Thank you for giving us an appraisal on your stay at our Mountain View hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you faced and wish to host you again to put our best foot forward and ensure you have a great stay in the future!Regards,Super 8 Mountain View Management

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient. Close to all the freeways, shopping, food etc.
Séjour de 2 nuits en juin 2023
Super 8 Mountain View Management a répondu le 30 juin 2023
Dear David,We are always pleased to receive feedback from our guests in relation to their stay with us at Super 8 by Wyndham Mountain View, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting Mountain View! Regards,Super 8 Mountain View Management

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were very pleased with out stay
Séjour de 1 nuit en juin 2023
Super 8 Mountain View Management a répondu le 30 juin 2023
Dear Timothy,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Mountain View many more times in the future.Regards,Super 8 Mountain View Management

8/10 – Bien

jose

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Closed lobby meaning no coffee or breakfast. Staff was still cleaning room when i checked in. I was early. The maid said other rooms were ready. Communication between front desk and maids could of been better. Other than that bed were comfortable. Oh last complaint. Could hear noise from other room and smell neighbors marijuana smoke through thin walls. Noise wasn’t unbearable. The pot smoke no bueno
Séjour de 1 nuit en juin 2023
Super 8 Mountain View Management a répondu le 21 juin 2023
Dear Jose, Thank you for taking the time to share your experience at our hotel. We sincerely apologize for the inconvenience you encountered during your stay. Our closed lobby was due to necessary safety measures, but we understand that the absence of coffee and breakfast was disappointing. We apologize for any delay in room preparation and will address the communication issues between our front desk and housekeeping staff. Your feedback regarding noise disturbance and odors will be taken seriously to ensure a more comfortable environment for all our guests. We appreciate your compliments on the comfortable beds. We value your feedback and will use it to improve our services. Thank you for choosing our hotel, and we hope to welcome you back for a better experience in the future.Regards,Super 8 Mountain View Management

8/10 – Bien

Patrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en juin 2023
Super 8 Mountain View Management a répondu le 15 juin 2023
Dear Patrick,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Mountain View.Regards,Super 8 Mountain View Management

10/10 – Excellent

Veronika

Séjour de 1 nuit en mai 2023
Super 8 Mountain View Management a répondu le 20 juin 2023
Dear Veronika,Thank you for a Perfect Score Rating on your stay at Super 8 by Wyndham Mountain View.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Mountain View.Regards,Super 8 Mountain View Management

10/10 – Excellent

Debra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Super 8 Mountain View Management a répondu le 17 mai 2023
Dear Debra,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Super 8 by Wyndham Mountain View.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Mountain View hotel in the near future!Regards,Super 8 Mountain View Management

4/10 – Médiocre

Adam, Calgary

Voyage d’affaires
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
This property is very run down and not well maintained. Everything that could make a noise (lights, fans, etc) was very loud. The curtains don't close right so there's a crack of light. The cold water barely trickled out of the sink. The main lobby is closed and checkin is just at a little window. There's lots of hotels nearby that are only a little more money and are WAY nicer. I won't be staying here again.
Séjour de 5 nuits en avril 2023
Super 8 Mountain View Management a répondu le 2 mai 2023
Dear Adam,We are disappointed to learn that your stay with us was not up to par. We strive to provide our guests with a comfortable and enjoyable stay, and it sounds like we fell short in your case. We apologize for any inconvenience caused by the noisy lights and fans, curtains that didn't close properly, and low water pressure. We understand your frustration with the lobby closure and the check-in process. We appreciate your feedback and will use it to improve our services and facilities.We assure you that we will improve our service the next time you stay with us.Regards,Super 8 Mountain View Management

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The front lobby were very friendly and extremely helpful. We felt very safe as the outside environment was clean. Starbucks, Chipotle, and Domino's were within walking distance. Inside the room, was really clean and nice. There were microwave and refrig. We didn't eat breakfast as the food just grab and go. We would definitely return here.
Séjour de 4 nuits en avril 2023
Super 8 Mountain View Management a répondu le 21 avr. 2023
Dear Guest,Amazing! Thank you for giving us a PERFECT score review and for recommending our hotel to other travelers.  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  We are happy you enjoyed our convenient location.  We value customer loyalty. It shows that we are doing something right. We can't wait to reward you for staying with us again! Regards,Super 8 Mountain View Management

4/10 – Médiocre

Ji

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not good reception office looks like a garage storage
Séjour de 2 nuits en avril 2023
Super 8 Mountain View Management a répondu le 14 avr. 2023
Dear Ji,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at Super 8 by Wyndham Mountain View is to provide the best lodging experience in Mountain View, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve. Sincerely,Super 8 Mountain View Management

8/10 – Bien

Mark

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A good motel at a great price
Everything was fine. The staff were friendly and helpful, the room was clean, and the furniture and fixtures worked properly. Exceptional value for the price. Will definitely consider staying there again.
Séjour de 2 nuits en mars 2023
Super 8 Mountain View Management a répondu le 4 avr. 2023
Dear Mark,Thanks for the positive review regarding your stay at Super 8 by Wyndham Mountain View.  It's delightful to see that you were amazed by our beautiful property. We are also glad you enjoyed our stylish interior and well-designed rooms.  We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.  Our staff takes pride in working hard to provide clean rooms, greet guests, and ensure a fantastic stay, and your review speaks for itself--we are honored.  We believe in offering genuine hospitality to all of our visitors at affordable rates.  We would love to host you again and earn a coveted perfect score.  Regards,Super 8 Mountain View Management