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Reviews of Super 8 by Wyndham Custer/Crazy Horse Area

2 out of 5
Super 8 by Wyndham Custer/Crazy Horse Area
535 West Mt. Rushmore Road, Custer, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 414 out of 1000 reviews" "
Rating 8 - Good. 381 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Benjamin

Travelled with partner
Disliked: Amenities
Walls are paper thin. Awakened by upstairs and outside arguments multiple nights. Bathroom fan was so loud i think i suffered some hearing loss. Free breakfast items were cold and flavorless. Coffee tasted bad. Bed was hard and tossed and turned between noisy awakenings. Recommend only as last resort if coming through.
Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 27, 2023
I am so sorry to hear that things did not go well while you were here. We could have fixed most of those issues if we had only known when you were here. I am very sorry for this and am looking into every complaint you have in the room you stayed in. Thank you for letting me know.

8/10 Good

Marty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean, safe and close to downtown
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
Thank you so much, we appreciate your comments and score.

10/10 Excellent

Steve

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
Thank you!

10/10 Excellent

hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the extra room and we had some bees in the room but very comfortable overall
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
I apologize for the bees, we have had such a time with them this year. Thank you for your comments, we appreciate you!

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean quiet hotel.
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
Thank you, we hope to see you again!

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place for the cost
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
Thank you! Have a blessed day!

4/10 Poor

Jeff

Travelled with family
Disliked: Staff & service
Don't book the 3 Queen room, you wont get it!
I booked the three queen room and was given two queens. The hotel blames hotels.com for the incorrect information and refused to switch us. Finally got a roll away but room was very small for that. Hotel is very basic and outdated. Breakfast was terrible.
Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 27, 2023
I am very sorry for the misunderstanding but hotels.com booked the room when it already had someone in it. I apologize on their behalf

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SD Vacation
Nice hotel, close to Jewel Cave.
Stayed 2 nights in Oct 2023
Response from Sherrie on Oct 24, 2023
Thank you so much!

8/10 Good

Michelle, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and well stocked. Breakfast was weak. Coffee was empty, eggs were cold, and no meat. Price was reasonable.
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 24, 2023
Just to let you know, we do have 2 coffee stations so that we can better serve the guests when one runs out. I did know about the eggs being cold and that was because another guest had shut them off. I apologize for that.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
All was ok
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 24, 2023
Thank you for taking time to review us!

6/10 Okay

Mark

Disliked: Staff & service, amenities, property conditions & facilities
Dated and smelly. On the plus-side, hard boiled eggs at breakfast and room was quiet.
Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 24, 2023
Thank you for your comments.

8/10 Good

Linda

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 24, 2023
We appreciate you taking the time to review us, thank you!

10/10 Excellent

Dennis

Stayed 3 nights in Oct 2023
Response from Sherrie on Oct 24, 2023
We hope to see again soon, thank you for the high score!

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price! We rolled in at midnight and the desk clerk made everything quick and simple for check in. Well worth the money!
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 20, 2023
Thank you so much! And I am so glad check in was simple for you!

10/10 Excellent

Pat

Travelled with family
Disliked: Amenities
Ok
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 19, 2023
Thank you for the score, we hope to see you soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel. Friendly service. Breakfast was average.
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 19, 2023
Thank you for your comments and score, we appreciate it very much!

10/10 Excellent

Thad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and comfortable beds.
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 27, 2023
Excellent! We are so glad everything went well. We hope to see you again if you come our way!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great place to stay. Met our needs on our way home from long trip
Stayed 1 night in Sep 2023
Response from Sherrie on Oct 17, 2023
Thank you so much! Safe travels for you.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative is that the coffee was very weak on all 4 mornings we were at this hotel.
Stayed 4 nights in Sep 2023
Response from Sherrie on Oct 15, 2023
I am so sorry, we do have one machine that is strong coffee and one machine that is good not to strong coffee. Thank you for your review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish all our stays were like this.
Very roomy, and clean.
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 15, 2023
Thank you so much for your kind words, we appreciate you!

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 9, 2023
Thank you for the score

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sherrie on Oct 6, 2023
Thank you so much for the high score. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Room was clean and quiet.
Stayed 2 nights in Sep 2023
Response from Sherrie on Oct 3, 2023
Beautiful pictures, thank you for sharing them and thank you for the high score. We appreciate you!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sherrie on Oct 3, 2023
Thank you Christine, your a gem!

8/10 Good

Alfreda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Breakfast very good.
Stayed 2 nights in Sep 2023
Response from Sherrie on Oct 3, 2023
We are glad to hear that everything went well!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sherrie on Oct 3, 2023
Thank you Susan, have a blessed day!

10/10 Excellent

Luise

Liked: Cleanliness, staff & service, room comfort
Staff here was very helpful. Both my husband and myself got sick and was helpful extending our stay. All staff was very helpful. Room very comfortable.
Stayed 3 nights in Sep 2023
Response from Sherrie on Sep 29, 2023
Thank you, we appreciate your comments

10/10 Excellent

Alfreda

Stayed 1 night in Sep 2023
Response from Sherrie on Oct 17, 2023
You are appreciated, thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of extra amenities and a welcoming staff. Comfortable room.
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 27, 2023
Thank you so much, we hope to see you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 27, 2023
Thank you for your time, Dave!

10/10 Excellent

Huw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome at check in. Room was clean. Great laundry facilities. Hot tub was an added bonus. Breakfast was decent, hot choices were waffles or biscuits and gravy. Cereal, juice and coffee as well.
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 27, 2023
So glad you enjoyed your stay and everyone was friendly!

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to find and easy to downtown. Very helpful help from employees.
Stayed 4 nights in Sep 2023
Response from Sherrie on Sep 27, 2023
I am so glad my employees were helpful and we thank you for your review

10/10 Excellent

Jonathan

Travelled with partner
Liked: Amenities
Enjoyed our stay
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 27, 2023
We appreciate you Jonathan!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk helpful good breakfast. Only problem Expedia did not have our reservation
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 23, 2023
Thank you Melanie for the score, we would also like to apologize on behalf of Expedia. I am not sure what went wrong but we are trying to figure it out for future guests also.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with every aspect of this stay. They had the most comfortable bed and pillows and the staff were amazing. We enjoyed a good solid breakfast to start our day amd the town is simply charming.
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 20, 2023
Thank you very much, we appreciate you!

8/10 Good

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Price was good for an older hotel. A little noisy, a little run down, beds were excellent. Dont be late for breakfast!!!
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 18, 2023
Thank you for taking time out of your day to review us, we appreciate all feed back.

6/10 Okay

David

This place is just ok. Typical older hotel in a tourist town. Overrated online in my opinion.
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 18, 2023
Thank you for your time.

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in good condition and clean. The staff was extremely helpful and courteous
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 14, 2023
Thank you for your review, we appreciate it!

4/10 Poor

Jerry

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 14, 2023
It looks like things didn't go well for you, wish we knew what went wrong, My apologies.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean room and comfortable bed. We would stay again when traveling to the area. Friendly staff.
Stayed 3 nights in Sep 2023
Response from Sherrie on Sep 13, 2023
Thank you so much, we hope to see you soon!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 13, 2023
Thank you Debbie, we appreciate you!

6/10 Okay

Wendy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 13, 2023
Thank you

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 11, 2023
Thank you so much, we appreciate your time

10/10 Excellent

sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Sep 2023
Response from Sherrie on Sep 11, 2023
Thank you, we hope to see you again soon!

10/10 Excellent

cynthia

Stayed 1 night in Sep 2023
Response from Sherrie on Sep 11, 2023
We appreciate your review and your time!

10/10 Excellent

Rand

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that works there is very helpful polite and knowledgeable. Plenty of towels by the pool and kept the breakfast area full of food and clean.
Stayed 2 nights in Sep 2023
Response from Sherrie on Sep 11, 2023
I am glad to hear that my staff was polite, thank you for your comments.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room looked out onto the back of the property. Very nice natural area. Liked being able to do laundry conveniently.
Stayed 2 nights in Aug 2023
Response from Sherrie on Sep 11, 2023
So glad things went well while you were here.

6/10 Okay

Rocky

Travelled with family
Expedia advertised as sleeps6. It only slept 4. Had to get a rollaway.
Stayed 1 night in Sep 2023
Response from Sherrie on Sep 7, 2023
I will get this fixed right away, I am sorry that this happened.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Surprising for a super eight motel it was a nice stay.
Stayed 4 nights in Aug 2023
Response from Sherrie on Sep 7, 2023
Thank you for your comments, we appreciate you!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good value for the money
Stayed 2 nights in Aug 2023
Response from LS on Sep 1, 2023
Thank you for staying with us!