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DoubleTree by Hilton Charleston Mount Pleasant – Avis

4 out of 5
DoubleTree by Hilton Charleston Mount Pleasant
1330 Stuart Engals Blvd, Mount Pleasant, SC

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 666 avis sur 1001." "
Note de 8 – Bien, d’après 250 avis sur 1001." "
Note de 6 – Acceptable, d’après 47 avis sur 1001." "
Note de 4 – Médiocre, d’après 21 avis sur 1001." "
Note de 2 – Terrible, d’après 17 avis sur 1001." "

9,4/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Patricia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel hôtel
Prestation très correcte. Nous étions en suite executive au dernier étage donc parfait. Hotel bien placé pour départ de visite vers Charleston avec voiture Ne comptez pas sur la piscine, décidément trop petite.
Séjour de 2 nuits en août 2019
Karen Jenkins, Sales Coordinator a répondu le 12 août 2019
Thank you for your review and for staying with us.

10/10 – Excellent

Nowal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, clean and the breakfast is very good!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff. Very nice property. Limited greakfsst a bit experience
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kathleen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good stay, rooms were quiet and clean. Would have ordered from the restaurant had there been room service.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Wiebke

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Das Hotel war ideal vom Preis-Leistungsverhältnis. Sowohl für die Besichtigung der Stadt Charlston, als auch Trips in die Umgebung liegt das Hotel sehr gut.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Taletha, WAYNESVILLE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly desk clerk, comfortable room and nice fitness center.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Samantha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was well maintained and the beds were very comfortable. Oatmeal raisin cookie at checkin was delicious.
Séjour de 1 nuit en mai 2024
Erika Duque a répondu le 11 mai 2024
Thanks for stay with us and for your feedback. Looking forward to seeing you soon.

10/10 – Excellent

Kele

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property, great location, clean, friendly and professional staff … really enjoyed my stay.
Séjour de 1 nuit en mai 2024
Lindsay a répondu le 8 mai 2024
Thank you so much for staying with us and we appreciate the great feedback!

10/10 – Excellent

Martina, Littleton

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice property. Friendly staff. Yummy eats in the restaurant.
Séjour de 1 nuit en avril 2024
Lindsay a répondu le 8 mai 2024
We appreciate your great feedback and glad you enjoyed some yummy eats!

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stayed here before and the accommodations are great. Nice room!
Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 8 mai 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 – Excellent

Tyler

Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 8 mai 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 – Excellent

Tyler

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
THOROUGHLY ENJOYED MY STAY HERE! VERY CLEAN FACILITY! WILL DEFINITELY BE COMING BACK HERE WHEN I’M IN CHARLESTON AREA!
Séjour de 1 nuit en avril 2024
Lindsay a répondu le 8 mai 2024
We are so glad you enjoyed staying with us and we can't wait to have you back!

10/10 – Excellent

Julie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean hotel with comfortable beds.
Séjour de 2 nuits en avril 2024
Erika Duque a répondu le 8 mai 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 – Excellent

Dan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Na
Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 11 mai 2024
Thanks for stay with us and for your feedback. Looking forward to seeing you soon.

10/10 – Excellent

Evan

Séjour de 3 nuits en avril 2024

10/10 – Excellent

Stacey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 11 mai 2024
Thanks for stay with us and for your feedback. Looking forward to seeing you soon.

8/10 – Bien

Ronnie

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Had a really good stay!! The only issue we had was the tv fading in and out. Staff worked on it and it worked good for a day!! Next day it was doing the same thing again!!
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very very nice.
Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 11 mai 2024
Thanks for stay with us and for your feedback. Looking forward to seeing you soon.

10/10 – Excellent

Roger

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Erika Duque a répondu le 11 mai 2024
Thanks for stay with us and for your feedback. Looking forward to seeing you soon.

10/10 – Excellent

Robert

Séjour de 1 nuit en avril 2024
Erika Duque a répondu le 8 mai 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 – Excellent

Tryon

Voyage en groupe
Enjoyed our stay.
Séjour de 3 nuits en avril 2024

2/10 – Terrible

Miranda

Voyage en famille avec de jeunes enfants
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
The front desk was rude. When I checked in the night before they said there was free breakfast. It definitely wasn't free. Then when I left I realized I was charged extra and they couldn't explain why
Séjour de 1 nuit en mars 2024
Lindsay a répondu le 16 avr. 2024
We apologize if there was a misunderstanding about breakfast, our breakfast buffet is 15 per person. We appreciate your feedback and will use this as a coaching opportunity to make sure this is clear for our guest.

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the cookies!
Séjour de 1 nuit en mars 2024
Lindsay a répondu le 26 mars 2024
And we love giving them out :)Thank you for staying with us!

8/10 – Bien

Jordan

Voyage de couple
Points faibles : Commodités
Good price in the middle of Sullivan’s island and Charleston
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Didn’t like that we had to pay for breakfast. Didn’t like transportation
Séjour de 3 nuits en mars 2024

8/10 – Bien

WILLIAM

Séjour de 1 nuit en février 2024

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Burt C. a répondu le 21 févr. 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We appreciate your business and comments. We look forward to seeing you again.

6/10 – Acceptable

Donald

Points forts : Propreté, service et personnel
Too expensive, must have been converted from hotel
No vent fan bathroom. Bathroom very small. No free breakfast like other Hilton Tru hotels. I room coffee produces worst coffee ever. Way to expensive.
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 17 févr. 2024
Thanks for share your feedback with us. I would like to know which one your room was to double check everything inside the room, because all our bathroom has vent fans. We offer hot breakfast every day from 7-10 am but is not complimentary. Looking forward to seeing you soon to give you a better impression.

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 18 févr. 2024
Thanks for share your feedback about your recent stay with us. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again!!!

10/10 – Excellent

Deanna

Points forts : Propreté, service et personnel
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 17 févr. 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay. Look forward to seeing you soon.

10/10 – Excellent

Linda

Points forts : Propreté, état et installations de l’hébergement
Friendly, efficient staff. Spacious clean rooms.
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 16 févr. 2024
Thanks for your feedback. We really appreciate it. Looking forward to seeing you soon.

10/10 – Excellent

Taletha, WAYNESVILLE

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff, excellent hospitality and exceptionally clean
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 16 févr. 2024
Thanks for your feedback. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again!!!

10/10 – Excellent

Pat

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was very clean & pleasant but was disappointed that no breakfast was served since we had to leave early. Tub didn’t drain
Séjour de 1 nuit en février 2024
Erika Duque a répondu le 16 févr. 2024
Thanks for your feedback. Our breakfast is served daily from 7:00 to 10:00. We are really sorry that you weren't able to enjoy our breakfast this time. Looking forward to seeing you soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Charleston
The area and hotel were excellent, and staff very friendly
Séjour de 2 nuits en février 2024
Lindsay a répondu le 12 févr. 2024
Thank you for choosing our location and we hope you get to visit us again soon!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best beds!
The bed was amazing! The mattress, bedding, and pillows were perfect! It made for a much needed great night sleep!
Séjour de 1 nuit en février 2024
Burt C. a répondu le 9 févr. 2024
Thank you for choosing the Doubletree Charleston Mount Pleasant. We appreciate your business and comments.

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Burt C. a répondu le 9 févr. 2024
Thank you for choosing the Doubletree Charleston Mount Pleasant. We appreciate your business and comments.

10/10 – Excellent

Roberta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Clean, quiet, comfortable stay overnight for early appointment at MUSC
Séjour de 1 nuit en février 2024
LW a répondu le 7 févr. 2024
We appreciate you and hope you get a chance to visit again in the future!

10/10 – Excellent

David

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Burt C. a répondu le 6 févr. 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

10/10 – Excellent

leanne, Quincy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Stayed for a wedding. Convenient and close the wedding venue.
Séjour de 3 nuits en janvier 2024
Burt C. a répondu le 6 févr. 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

8/10 – Bien

Bianca

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice, Cozy stay.
Very nice and clean hotel. Located not far from Charleston, SC. Staff was nice and friendly. My only downfall is we went during Christmas time and there was limited access to hotel bar and restaurant.
Séjour de 4 nuits en décembre 2023
Burt C. a répondu le 6 févr. 2024
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward to seeing you again.

10/10 – Excellent

Amy

Séjour de 1 nuit en décembre 2023
Burt C. a répondu le 1 janv. 2024
Thank you for visiting the Doubletree Charleston Mount Pleasant. We look forward seeing you again.

10/10 – Excellent

Kyle

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Erika Duque a répondu le 29 déc. 2023
Thanks for share your experience. We look forward to seeing you soon.

6/10 – Acceptable

HOWARD

Voyage en famille
Points forts : Service et personnel
the hotel was fine, staff was very courteous BUT $15.00 FOR EACH ONE BREAKFAST, SORRY BUT NOT WORTH 5.00. EVERYTHING THAT WAS SUPPOSE TO BE HOT WAS COLD, COFFEE WAS LUKE WARM. TO US THE MUFFINS, BREADS ,ETC WAS HARD AND DAYS OLD. NX TIME A HOTEL WITH FREE BREAKFAST INCLUDED, AS WE HAVE STAYED AT BEFORE. THE ONLY REASON WE PICKED THIS HOTEL WAS THE CLOSENESS TO OUR SON AND HIS FAMILYS HOUSE.
Séjour de 3 nuits en décembre 2023
Burt C. a répondu le 20 déc. 2023
Sorry to hear about your experience at our breakfast. Your comments are being review by our Food and Beverage manager. Thank you for bringing this to our attention.

2/10 – Terrible

Christine

Points forts : Propreté
Points faibles : Confort de la chambre
Not up to DoubleTree Standards
We traveled to Mt. Pleasant for a meeting and arrived the night before the meeting, staying at the DoubleTree. We've stayed at DoubleTrees in the past (a few years ago) and did not have the excellent experience we had in the past. The room was clean, as was the bathroom, however, the bed was not comfortable and the HVAC was noisy and had to be repeatedly adjusted through the night. This appears to be an older DoubleTree that was refurbished and not well. We won't stay with DoubleTree again, especially this property.
Séjour de 1 nuit en décembre 2023
Burt C. a répondu le 18 déc. 2023
Thank you for your input in regard to your room. I did not see any comments or notification about this issue, nevertheless, we apologize for the inconvenience. We will solve this issue right away, as it just became aware of it. Please notify the front desk immediately. we have the choice to move you to another suite. Unfortunately, after you check out, there is very little we can do to exceed your expectations.

10/10 – Excellent

HOWARD

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Burt C. a répondu le 18 déc. 2023
Thank you for staying at the Doubletree Charleston Mount Pleasant. We look forward seeing you again.

10/10 – Excellent

Naile

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk team was great! Polite, friendly, efficient, knowledgeable… Rooms were clean and well stocked. Liked the location, first time to Charleston and it was central to our needs!
Séjour de 2 nuits en novembre 2023
Erika Duque a répondu le 4 déc. 2023
Thanks for share your experience with us. We look forward to seeing you soon.

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was absolutely wonderful.
Séjour de 4 nuits en novembre 2023
Erika Duque a répondu le 28 nov. 2023
Thanks for share your feedback with us. We are so glad that you enjoyed your stay with us. We look forward to seeing you soon.

2/10 – Terrible

jennifer

Voyage en famille, Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
Disappointing stay..
Unfortunately this stay did not meet the usual hilton standard. The restaurant was closed, the ice machines didn’t work on several floors, and we had no hot water in our rooms. Maintenance came and said it was fixed but it was not. I would not recommend this particular hotel. The one saving grace is that the beds were comfortable.
Séjour de 2 nuits en novembre 2023
Erika Duque a répondu le 23 nov. 2023
Thank you for staying at the Doubletree hotel Charleston Mount Pleasant. The Hilton brand DOUBLETREE are full-service hotel does not include breakfast, parking or sometimes internet. Unfortunately, by booking through a 3rd party, does not tell you unless you visit the Doubletree Hilton website, directly. Due to a full maintenance in the kitchen restaurant and bar have been closed for the last three days and we have been experiencing some issues with heater, but our maintenance team is working on it. Thank you for your concern, we are really sorry for all the inconvenience.

10/10 – Excellent

Derek

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2023
Erika Duque a répondu le 15 nov. 2023
I'm so glad that you enjoyed your recent stay with us. Hope to see you soon.

8/10 – Bien

Ralph

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The bed and room were comfortable and clean. Staff was friendly and accommodating, location was convenient although a little industrial. Disappointing that the breakfast was not included in the price but an extra $15 per person charge which was not clear when the room was booked. Not an outrageous price but with so many other hotels including breakfast, it was an unexpected surprise.
Séjour de 2 nuits en novembre 2023
Burt C. a répondu le 8 nov. 2023
Thank you for staying at the Doubletree hotel Charleston Mount Pleasant. The Hilton brand DOUBLETREE are full-service hotel does not include breakfast, parking or sometimes internet. Unfortunately, by booking through a 3rd party, does not tell you unless you visit the Doubletree Hilton website, directly. Thank you for your concern.