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Reviews of Jubilee Motor Inn

2.5 out of 5
Jubilee Motor Inn
180 Jubilee Highway East, Mount Gambier, SA

Reviews

7.0

Good

Rating 10 - Excellent. 75 out of 415 reviews" "
Rating 8 - Good. 143 out of 415 reviews" "
Rating 6 - Okay. 140 out of 415 reviews" "
Rating 4 - Poor. 34 out of 415 reviews" "
Rating 2 - Terrible. 23 out of 415 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tourist sites and main town and easy to access
Stayed 2 nights in Mar 2020
Response from douglas on Mar 9, 2020
Thank you for your comment and rating.

10/10 Excellent

Steve, Melbourne Australia

Liked: Cleanliness
Everything was really clean and surprising that I miss-booked the wrong motel. I certainly wouldn't hesitate to stay there again.
Stayed 1 night in Mar 2020
Response from Douglas Ho on Mar 7, 2020
Thank you for your great rating and comments. Looking forward to seeing you next time in Mount Gambier.

8/10 Good

SHERRIE, WOLLONGONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROPERTY HAD EVERYTHING THAT WAS NEEDED AND THE STAFF WERE VERY GOOD. IT WAS A BUDGET ROOM AND EXCELLENT VALUE FOR MONEY. WOULD STAY AGAIN AND RECOMMEND TO FRIENDS.🙂
Stayed 1 night in Feb 2020
Response from Douglas on Feb 28, 2020
Thank you for your comment and rating. Regards

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The rooms were not as described and didn’t cater for the required guests
Stayed 1 night in Feb 2020
Response from Douglas on Feb 16, 2020
Thanks for the comment.

8/10 Good

Carolyn, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and tidy, even though the property is an older one
Stayed 1 night in Feb 2020
Response from Douglas on Feb 15, 2020
Good day Carolyn, Thank you for taking the time to write us a review. Hope to see you on your next journey to Mount Gambier.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Douglas on Feb 2, 2020
Thank you so much for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Douglas on Feb 2, 2020
Thank you for taking time to write us a review

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The motel was pretty good. Pity about the passing traffic particularly the trucks. Some noise reduction would be good.
Stayed 1 night in Jan 2020
Response from Douglas on Jan 27, 2020
Thank you, Mic about your comment and rating. Try out queen rooms at the back on your next journey to Mount Gambier

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not worth its prices and it was not cleaned properly. It was very dusty that caused us to start sneezing. We couldn’t have a shower because there was a really bad smell from the sewerage system through the drain, which caused our whole room to smell and when we complained the staff service was terrible.
Stayed 1 night in Jan 2020
Response from Douglas on Jan 26, 2020
Thank you for your comment. You checked in the early afternoon and reported smelly bathroom at 9 pm to get your refund for the room. We granted it and you are so professional. By the way, we had a full house of that day and no one (even those in rooms next to you) have any comment of that when we actively asked them.

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Older style Hotel with an in door pool.
Ok for $86 a night for two adults and one child the room was very good for the price. Nice pillows and ok mattress. It had a microwave, Air conditioner and a TV. Also the indoor pool was great. Across the road form Mcdonalds and the sink hole just down the road. No five star resort but it did the job.
Stayed 1 night in Jan 2020
Response from Douglas on Jan 18, 2020
Nathan, thank you for your time to leave us a comment. We are much appreciated.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Douglas on Jan 18, 2020
thank you for your rating

6/10 Okay

Lori, Kelowna, BC

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was close to the sinkhole, but the property is quite outdated and the room was not cleaned very well. You could tell that the couch and bed were not cleaned under for a very long time! Mattress sank in the middle. There was no toilet paper on a roll, but only toilet paper "sheets" that were flimsy and thin. The check in was easy and the receptionist was very nice.
Stayed 1 night in Jan 2020
Response from Douglas on Jan 9, 2020
Thank you for your comment and rating. We will look into the mattress and the cleaniness issues you have mentioned.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was amazing ,pool was great and rooms were good for price
Stayed 1 night in Jan 2020
Response from Douglas on Jan 9, 2020
Thank you for your comment. Much appreciated

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was smelly, bathroom drain was blocked. The bed was not that comfortable,very old building. Staff was nice.
Stayed 1 night in Dec 2019
Response from Douglas on Jan 4, 2020
Thank you for your comment and your stay. We look into the issues you have mentioned and address those in a timely manner. Thanks for your time to write us a review.

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
December stay
While the room was comfortable and we appreciated our room being checked each day, the carpet required a good vacuum. On a more positive note, the showers were fantastic
Stayed 3 nights in Dec 2019
Response from Douglas on Jan 4, 2020
Thank you for your comment and rating. We will double-check with the carpet condition before selling the room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2019
Response from Douglas on Dec 31, 2019
Thank you for your rating

10/10 Excellent

sundar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the sinkhole and other tourist attractions. property is On the main road. sufficient parking.
Stayed 1 night in Dec 2019
Response from Douglas Ho on Dec 29, 2019
Thank you so much for your rating and comment.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The property was old and needs some work but the staff were friendly, room was neat and clean and in a good location.
Stayed 2 nights in Dec 2019
Response from Douglas on Dec 10, 2019
Thank you for your comment and rating.

10/10 Excellent

Sonya, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and quick, friendly check in. Upgrade was no problem and efficiently handled
Stayed 1 night in Dec 2019
Response from Douglas on Dec 8, 2019
Thank you for your comment and rating. Much appreciated. Looking forward to serving you in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
bathrooms could do with a minor overhaul/ service was happy and friendly and accommodating
Stayed 2 nights in Nov 2019
Response from Douglas on Dec 4, 2019
Thank you for your suggestions and rating

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Parking was very tight and a hazard to moving neighboring vehicles. Bathroom facilities also very cramped
Stayed 1 night in Nov 2019
Response from Douglas on Nov 30, 2019
This is the first time ever we heard of the parking issue in the last 40 years. Thank you for your comment.

6/10 Okay

Verified traveller

Business traveller
Random strangers entered my room
Stayed here before, but this time I had a random stranger just unlock my door and walk in, I then had another lady unlock my door and walk into my room.
Stayed 1 night in Oct 2019
Response from Douglas on Nov 6, 2019
Sorry about the disturbed because of the receptionist mistakenly put your room on vacancy. We apologise for any inconvenience that may cause to you.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Douglas on Nov 4, 2019
Thank you for your rating and will looking forward to serve you in your next visit

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed shook too much whenever one person turned, the mattress was not comfortable
Stayed 1 night in Oct 2019
Response from Douglas on Oct 18, 2019
Thank you for your comment and we will look into it.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Very chirpy and friendly man at check in which made a great first impression. Yes, its an older place but it was clean, price was really affordable and beds were very comfortable. I would definitely stay here again, it suited ours needs.
Stayed 1 night in Oct 2019
Response from douglas on Oct 12, 2019
Thank you for your rating and comments.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
The guy at the Reception greeted us well and seemed very happy and helpful in telling us of different options and activities to do locally...
Stayed 1 night in Oct 2019
Response from Douglas on Oct 8, 2019
Thank you for your rating and comment.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a really good area and has easy access. Lovely staff and it's the perfect place to stay at if you're passing through Mount Gambier or are there for a few days. Very affordable too. Would recommend! Only downside is kitchen amenities, there isn't a huge range. So if you're planning on cooking lots, it may not be the best option. Still can get by though.
Stayed 3 nights in Sep 2019
Response from Douglas on Oct 4, 2019
totally agreed with your comment. Thank you for taking time to write us a review

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
If this hotel was built 50 years ago not 1 penny of its profits has been put back into updating or maintaing the rooms. They have been left to age as poorly and badly as i have. You can hear some one whisper in the next room. When the shower next door goes on all the plumbing bangs in the walls around your head. Laminate is old and faded as is the rest of the room. Yes it is a budget priced room but surely some updating wouldn't hurt. Even locals pulled a sour face when they asked me where i was staying, not a good feeling.
Stayed 2 nights in Sep 2019
Response from Douglas on Sep 28, 2019
Thank you for your comment. Maintenance cost is way too high than you can imagine. Upgrading is not an option, instead, Re-build or remodelling of the entire build is more appropriate. Say bye to the budget rooms when the time comes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and good value for money. Would stay again
Stayed 1 night in Sep 2019
Response from Douglas on Sep 28, 2019
Thank you so much for your comment.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mt Gambia stay
We found the hotel clean and tidy and very comfortable.
Stayed 1 night in Aug 2019
Response from Douglas on Sep 15, 2019
Thank you for your comment and we are so glad to hear from you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn was located very close to the places of interest in and near Mt. Gambier. It was clean, and Madeline (?) was very helpful.
Stayed 1 night in Sep 2019
Response from Douglas on Sep 15, 2019
Thank you for your comment and we are so glad to hear from you

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Douglas on Sep 15, 2019
Thank you for your comment and we are so glad to hear from you

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very tidy and very affordable, great location
Stayed 2 nights in Aug 2019
Response from Douglas on Sep 15, 2019
Thank you for your comment and we are so glad to hear from you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and like it because it is quiet even though its right on a main road. Is close to everywhere we need to go.
Stayed 1 night in Aug 2019
Response from Douglas on Sep 15, 2019
Thank you for your comment and we are so glad to hear from you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from Douglas on Aug 13, 2019
thank you for your rating.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Douglas on Aug 6, 2019
thank you for your stay and wish to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from douglas on Aug 6, 2019
thank you for your stay and wish to see you again.

6/10 Okay

Elena

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Douglas on Jul 16, 2019
thank you for your rating.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Bi npisy from passing traffic but I expected that
Stayed 1 night in Jun 2019
Response from douglas on Jul 5, 2019
thank you for your staying and understanding.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
IT IS A 3 STAR HOTEL AND IT SHOWS BUT I WOULD STAY AGAIN AT THE PRICE
Stayed 2 nights in Jun 2019
Response from Douglas on Jun 14, 2019
Thank you for your rating and comment. Looking forward to seeing you again.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and Service
Definitely an older motel, but I had everything I needed in my room including a microwave and toaster, and it was amazingly clean. My bed was really comfy and my room was quiet. The staff were really happy and friendly. The wifi was slow but I didn't use it much. Very happy customer, I will be booking here again the next time I am in Mount Gambier.
Stayed 2 nights in Jun 2019
Response from Douglas on Jun 14, 2019
Great to hear from your happy experience with us. Thank you for your rating and comment. Look forward to seeing you again.

8/10 Good

Scott, Adelaide

Travelled with group
Liked: Staff & service, amenities
For a budget motel it's clean and quiet even though it is on the highway. It has a McDonalds across the road and just a 10 minute stroll into the main street of Mount Gambier.
Stayed 3 nights in Jun 2019
Response from Douglas on Jun 12, 2019
thank you for your rating and comment.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from doug on Jun 11, 2019
thank you for your rating

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location. Pleasant staff but a really dated property.
Stayed 4 nights in Jun 2019
Response from doug on Jun 11, 2019
thank you for your rating

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Local map provided. Check in was easy and quick.
Stayed 2 nights in Jun 2019
Response from doug on Jun 11, 2019
thank you for your rating

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
room was upgraded comfortable with all basic needs
Stayed 1 night in May 2019
Response from Douglas on Jun 8, 2019
Thank you for your comment and rating. Looking forward to accommodating you on your next visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay was short stay for 1 night. Room was spacious, clean and tidy n upto budget. I would recommend other traveller as well.
Stayed 1 night in May 2019
Response from Douglas on Jun 3, 2019
We are more than happy to hear from you with such a great comment. Looking forward to seeing you on your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Broken tiles, hammering plumbing, noisy heating, hard pillows
Stayed 1 night in May 2019
Response from Douglas on May 26, 2019
thanks for your comment and rating

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Did not like traffic going past all night especially the trucks as room was close to highway
Stayed 2 nights in Apr 2019
Response from Douglas on May 8, 2019
Thank you for your comment. You are right about the budget room with the noise. All queen rooms, located at the back away from the road, are away better and they are only $5 dollars more than budget per night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Douglas on Apr 29, 2019
Thank you for staying with us and for giving us a good rating.