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PROPERTY HAD EVERYTHING THAT WAS NEEDED AND THE STAFF WERE VERY GOOD. IT WAS A BUDGET ROOM AND EXCELLENT VALUE FOR MONEY. WOULD STAY AGAIN AND RECOMMEND TO FRIENDS.🙂
The room was not worth its prices and it was not cleaned properly. It was very dusty that caused us to start sneezing. We couldn’t have a shower because there was a really bad smell from the sewerage system through the drain, which caused our whole room to smell and when we complained the staff service was terrible.
Verified traveller
Stayed 1 night in Jan 2020
Response from Douglas on Jan 26, 2020
Thank you for your comment. You checked in the early afternoon and reported smelly bathroom at 9 pm to get your refund for the room. We granted it and you are so professional. By the way, we had a full house of that day and no one (even those in rooms next to you) have any comment of that when we actively asked them.
8/10 Good
Nathan
Travelled with family
Jan 18, 2020
Liked: Cleanliness, staff & service
Older style Hotel with an in door pool.
Ok for $86 a night for two adults and one child the room was very good for the price. Nice pillows and ok mattress. It had a microwave, Air conditioner and a TV. Also the indoor pool was great. Across the road form Mcdonalds and the sink hole just down the road. No five star resort but it did the job.
Nathan
Stayed 1 night in Jan 2020
Response from Douglas on Jan 18, 2020
Nathan, thank you for your time to leave us a comment. We are much appreciated.
6/10 Okay
Verified traveller
Jan 16, 2020
Verified traveller
Stayed 1 night in Jan 2020
Response from Douglas on Jan 18, 2020
thank you for your rating
6/10 Okay
Lori, Kelowna, BC
Travelled with partner
Jan 8, 2020
Liked: Staff & service
Disliked: Cleanliness
It was close to the sinkhole, but the property is quite outdated and the room was not cleaned very well. You could tell that the couch and bed were not cleaned under for a very long time! Mattress sank in the middle. There was no toilet paper on a roll, but only toilet paper "sheets" that were flimsy and thin.
The check in was easy and the receptionist was very nice.
Lori
Stayed 1 night in Jan 2020
Response from Douglas on Jan 9, 2020
Thank you for your comment and rating. We will look into the mattress and the cleaniness issues you have mentioned.
The room was smelly, bathroom drain was blocked. The bed was not that comfortable,very old building. Staff was nice.
Verified traveller
Stayed 1 night in Dec 2019
Response from Douglas on Jan 4, 2020
Thank you for your comment and your stay. We look into the issues you have mentioned and address those in a timely manner. Thanks for your time to write us a review.
8/10 Good
Verified traveller
Travelled with family
Jan 2, 2020
Disliked: Cleanliness
December stay
While the room was comfortable and we appreciated our room being checked each day, the carpet required a good vacuum. On a more positive note, the showers were fantastic
Verified traveller
Stayed 3 nights in Dec 2019
Response from Douglas on Jan 4, 2020
Thank you for your comment and rating. We will double-check with the carpet condition before selling the room.
Very convenient and quick, friendly check in. Upgrade was no problem and efficiently handled
Sonya
Stayed 1 night in Dec 2019
Response from Douglas on Dec 8, 2019
Thank you for your comment and rating. Much appreciated. Looking forward to serving you in the near future.
8/10 Good
Verified traveller
Travelled with partner
Dec 1, 2019
Liked: Cleanliness, staff & service, amenities
bathrooms could do with a minor overhaul/ service was happy and friendly and accommodating
Verified traveller
Stayed 2 nights in Nov 2019
Response from Douglas on Dec 4, 2019
Thank you for your suggestions and rating
4/10 Poor
Verified traveller
Travelled with partner
Nov 30, 2019
Liked: Cleanliness
Parking was very tight and a hazard to moving neighboring vehicles. Bathroom facilities also very cramped
Verified traveller
Stayed 1 night in Nov 2019
Response from Douglas on Nov 30, 2019
This is the first time ever we heard of the parking issue in the last 40 years. Thank you for your comment.
6/10 Okay
Verified traveller
Business traveller
Nov 6, 2019
Random strangers entered my room
Stayed here before, but this time I had a random stranger just unlock my door and walk in, I then had another lady unlock my door and walk into my room.
Verified traveller
Stayed 1 night in Oct 2019
Response from Douglas on Nov 6, 2019
Sorry about the disturbed because of the receptionist mistakenly put your room on vacancy. We apologise for any inconvenience that may cause to you.
10/10 Excellent
Verified traveller
Nov 2, 2019
Verified traveller
Stayed 1 night in Nov 2019
Response from Douglas on Nov 4, 2019
Thank you for your rating and will looking forward to serve you in your next visit
The bed shook too much whenever one person turned, the mattress was not comfortable
Verified traveller
Stayed 1 night in Oct 2019
Response from Douglas on Oct 18, 2019
Thank you for your comment and we will look into it.
8/10 Good
Verified traveller
Travelled with family, Travelled with partner
Oct 12, 2019
Liked: Cleanliness, staff & service
Very chirpy and friendly man at check in which made a great first impression. Yes, its an older place but it was clean, price was really affordable and beds were very comfortable. I would definitely stay here again, it suited ours needs.
Verified traveller
Stayed 1 night in Oct 2019
Response from douglas on Oct 12, 2019
Thank you for your rating and comments.
8/10 Good
Verified traveller
Travelled with family and small children
Oct 6, 2019
Liked: Staff & service
The guy at the Reception greeted us well and seemed very happy and helpful in telling us of different options and activities to do locally...
Situated in a really good area and has easy access. Lovely staff and it's the perfect place to stay at if you're passing through Mount Gambier or are there for a few days. Very affordable too. Would recommend!
Only downside is kitchen amenities, there isn't a huge range. So if you're planning on cooking lots, it may not be the best option. Still can get by though.
Verified traveller
Stayed 3 nights in Sep 2019
Response from Douglas on Oct 4, 2019
totally agreed with your comment. Thank you for taking time to write us a review
If this hotel was built 50 years ago not 1 penny of its profits has been put back into updating or maintaing the rooms. They have been left to age as poorly and badly as i have. You can hear some one whisper in the next room. When the shower next door goes on all the plumbing bangs in the walls around your head. Laminate is old and faded as is the rest of the room. Yes it is a budget priced room but surely some updating wouldn't hurt. Even locals pulled a sour face when they asked me where i was staying, not a good feeling.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Douglas on Sep 28, 2019
Thank you for your comment. Maintenance cost is way too high than you can imagine. Upgrading is not an option, instead, Re-build or remodelling of the entire build is more appropriate. Say bye to the budget rooms when the time comes.
Definitely an older motel, but I had everything I needed in my room including a microwave and toaster, and it was amazingly clean. My bed was really comfy and my room was quiet. The staff were really happy and friendly. The wifi was slow but I didn't use it much. Very happy customer, I will be booking here again the next time I am in Mount Gambier.
Alicia
Stayed 2 nights in Jun 2019
Response from Douglas on Jun 14, 2019
Great to hear from your happy experience with us. Thank you for your rating and comment. Look forward to seeing you again.
8/10 Good
Scott, Adelaide
Travelled with group
Jun 11, 2019
Liked: Staff & service, amenities
For a budget motel it's clean and quiet even though it is on the highway. It has a McDonalds across the road and just a 10 minute stroll into the main street of Mount Gambier.
Broken tiles, hammering plumbing, noisy heating, hard pillows
Verified traveller
Stayed 1 night in May 2019
Response from Douglas on May 26, 2019
thanks for your comment and rating
4/10 Poor
Verified traveller
Business traveller
May 3, 2019
Liked: Cleanliness
Did not like traffic going past all night especially the trucks as room was close to highway
Verified traveller
Stayed 2 nights in Apr 2019
Response from Douglas on May 8, 2019
Thank you for your comment. You are right about the budget room with the noise. All queen rooms, located at the back away from the road, are away better and they are only $5 dollars more than budget per night.