Outdoor pool, sun loungers
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Reviews of InTown Suites Extended Stay Decatur AL

2 out of 5
InTown Suites Extended Stay Decatur AL
2125 Jameson Pl Sw, Decatur, AL

Reviews

7.4

Good

Rating 10 - Excellent. 78 out of 254 reviews" "
Rating 8 - Good. 85 out of 254 reviews" "
Rating 6 - Okay. 37 out of 254 reviews" "
Rating 4 - Poor. 23 out of 254 reviews" "
Rating 2 - Terrible. 31 out of 254 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

4.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night, my flight was delayed and I wasn’t going to get there until 11 pm, check in was at 7. When I got there, I was denied check in and was charged for that night. Second night, they told me that I was not old enough to stay, even though I had already booked and paid the booking fee and the first nights stay that I wasn’t allowed, and they charged me once again. I had to pay 2 nights and was not allowed to stay either nights under no fault of my own. Terrible experience. Walking into this place, it looks nothing like the pictures, quite frankly it doesn’t look like it has been inspected in well over 20 years. Terrible smell, musty, and the room that I had looked at had bed bugs. Shiela (the lady at the front desk) was wonderful. She tried to help as much as possible, but the company just wasn’t allowing it. I wouldn’t even recommend this place to my worst enemy. This hotel should be shut down. Or at least inspected.
Stayed 14 nights in Jan 2024

10/10 Excellent

Tanesha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property remodel and how nice it looks.
Stayed 7 nights in Oct 2022

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in May 2021

8/10 Good

Hillary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for the night
Stayed 7 nights in Dec 2020

6/10 Okay

Geraldo

Business traveller
Liked: Staff & service
Stayed 7 nights in Jan 2020

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had no issues at all with the accommodations. The staff was friendly, the room was spacious enough for an extended stay.
Stayed 12 nights in Oct 2019
Response from GM on Nov 7, 2019
thank you. we look forward to your return visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The staff is amazing. The comfort is great! The only thing that would make it perfect would be continental breakfast!
Stayed 2 nights in Sep 2019
Response from manager on Sep 27, 2019
thank you see you next time

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Rude manager
Young lady at front desk was good. Hotel manager was rude and unprofessional. Room was not disgusting but it isn’t what I would call clean.
Stayed 7 nights in Aug 2019
Response from manager on Sep 27, 2019
i am so sorry you felt i was rude.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is very run down and hallways smelt gross most of the time, but staff was friendly and rooms werent to bad. I wouldnt go out at night alone though.
Stayed 14 nights in Feb 2019
Response from GM on Aug 8, 2019
I am glad the staff was friendly and the room was ok. the hallways do tend to smell because of the variety of food each room is cooking.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from GM on Aug 8, 2019
I would love to hear why we received 1 out of 5 thanks GM

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service and had roaches in my room, staff wasn’t really helpful, smelled like smoke, and sheets didn’t fit the beds at ALL
Stayed 2 nights in May 2019

6/10 Okay

Maple

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other customers were very very loud, using bad language...
Stayed 1 night in Apr 2019

6/10 Okay

Lisa

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Feb 2019
Response from GM on Feb 11, 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the kitchenette & big frig. What was hard was not being around during hours when we could get towels, toilet paper, garbage bags cuz we were in Alabama visiting family in Hartselle
Stayed 7 nights in Dec 2018
Response from general manager on Jan 11, 2019
I apologize for that but that was explained when you checked in. hope to see you again soon

4/10 Poor

P, NC

Disliked: Staff & service, property conditions & facilities, room comfort
They need to enlist in a cleaning service - popsicle sticks on floor in room..and a pest service - roaches. It was a bed and a shower.
Stayed 1 night in Aug 2018
Response from manager on Sep 4, 2018
I hope you contacted the front desk to address these issues.

8/10 Good

Wedding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over night without any issues
Stayed 1 night in Jul 2018
Response from Manager on Jul 17, 2018
Thank you. We look forward to your return.

2/10 Terrible

Johnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No again!!!
This place was awful. The air didn’t work, I went and bought a fan to cool the room off. The entire place smelled horrible, like cigarettes and wet towels. They advertised a pool but no, the pool unavailable. But the pool was very tiny anyway. I thought I was getting a deal by staying here but the joke was on me.
Stayed 2 nights in Jun 2018
Response from Manager on Jul 13, 2018
I hope you addressed this with the front office.

8/10 Good

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from manager on Jul 13, 2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Manager on Jul 13, 2018
Thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2018
Response from Manager on Jul 13, 2018
Thank you

6/10 Okay

Marsha, Laguna Hills, CA

Was ok good, could be better
Bed sheets were old, thin, felt too used to me. Kitchen ok fine, Teflon-type skillet was old and all scraped up, I didn't use it, cause it was too crummy for me. No scrubber to scrub off dishes, I coulda asked for one I suppose, but office was always closed when I was there (early or late in the day). I booked this place cause I like to cook my own food, obviously. Neighbors next door were arguing all evening, I heard even their exact words (not just mumble jumble words), thru the walls. Another big deal, NO hair dryer, again probably could have asked for one to use, but office closed till 9 am. No shampoo/ conditioner amenity, glad I brought my own. Not many dishes or utensils (no spatula), but I suppose people stole them. It was ok, I will try another suites place with a kitchen next time I'm in Decatur, Alabama
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wouldn’t suggest it
Shortly after checking in we noticed the toilet was not only leaking but had been long enough that the floor under the toilet was rotted so when you sat on the toilet it rocked and was extremely loud. We notified the front desk and was told they would send someone but in the week we were there no one ever came. Our second night we were out for the entire night but received a call the next morning that we had a noise complaint from said time, then fast forward a night and I have to call the police because our neighbors were fighting in the hall from 6- around 3 am keeping my children up all night and of course my phone rings the next morning to say someone filed a noise complaint on us, and when I informed her that it wasn’t us, that I had infact called the police she told me that she didn’t know that and that it must have been the two guys fighting umm yeah weird how a noise complaint for a section of hall where you KNOW people are fighting would be the people fighting and not the quiet family that gets blamed for all the issues. I’m not big on complaining about places but this stay was by far one of the worst I’ve ever had and I grew up in hotels (my dad was a manager) so I thought I’d put it out there. We were also told to reserve the room for so long to ensure we had the same room, when it was time to pay for the next week it wouldn’t let us because the room was reserved however it wouldn’t show who it was reserved for (US) and they were booked. Went to another hotel.
Response from Debi on May 4, 2018
this was all taken care of prior to guest leaving.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Shady, No refunds!!!!
This hotel is dirty, sketchy, it stinks, it constantly smells like marijuana, there are ladies that stand outside the side door we come in at night that make us feel uncomfortable, they only provide room service once a week and judging by how the room already looks, they don't do much and the beds are extremely uncomfortable. In other words, it's a dump!
Stayed 15 nights in Jan 2018
Response from Debi on Feb 5, 2018
I am so sorry you feel that way. Did you go by the front office or call the Property Attendant to give us the opportunity to fix or clean anything? We are an extended stay hotel and it states that in the hotel info.

6/10 Okay

Michael

Not quite good enough
Assume it is to keep costs low, but no front desk. Waited 10 min outside freezing waiting for the person I had to call on a personal line.
Stayed 2 nights in Nov 2017
I am sorry you had to wait in the cold for our Property Attendant to assist you. Glad we have the "onsite" employee and company cell phone to help in these incidences. Hope your stay was satisfactory.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Scary
People want to beat on ceiling scared my grandbabys
Stayed 1 night in Nov 2017
Response from Debi on Dec 20, 2017
I am sorry for the upstairs noise. In the future call the Property Attendant to address the problem.

6/10 Okay

sherrie

Liked: Staff & service
The hotel was fine. Just needed a bed for the night. The room was a little run down, but clean and comfortable. The lady at the front desk that checked us in was very pleasant, helpful.
Stayed 1 night in Nov 2017
Thank you for your feed back We look forward to your next visit.

8/10 Good

scooby, seattle wa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good poace afoordable
Good hotel. Good location. Clean beds. As listed. But the problem is the do a weekly rate. I checked out three days early and was not refunded for the nights i did not stay. Everytine id call back to address this issue i keep getting the run around so im not sure if thats exactly legal. I have traveled for many years and this is a first.
Stayed 17 nights in Oct 2017
Response from Debi on Nov 10, 2017
If you were an extended stay guest and paid for 7 days then there are no refunds. was stated at check in. Thanks

8/10 Good

Elizabeth

Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You Get What You Pay For
As we pulled up to the hotel there were 2 police cars handling a situation between a man and a lady. Our room smelled bad and foul. Although it was a non smoking room it smelled like cigarettes and marijuana. The carpet was filthy and touches crawled on the walls at night. The bathroom was really outdated and gross. I had to spray the entire room with Lysol daily, but air freshness and spray lysol into the air vent. This was the worse experience ever. NEVER AGAIN!
Stayed 2 nights in Jun 2017

10/10 Excellent

Chad Young, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH IT | Excellent Service
I was very impressed with how nice and helpful the staff was during our stay. We had a very late check in and they were 100% accommodating. It's very refreshing to see people take the time to make sure that everything is perfect and so welcoming. The room was great. They have huge tvs in the rooms. I will try to find their hotels in the future. Thank you guys for all your hard work. I wish I could remember the name of the woman that helped us.
Stayed 1 night in Jun 2017

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not handicapped accessible
I was traveling with my elderly parents (ages 86 and 85). I requested a handicapped accessible room. The bathroom did have bars on the walls near the toilet. However, the bed was way too high for a healthy person, let alone two elderly people. While trying to get up to use the bathroom in the night, my mom fell out of bed between the wall and the bed. Definitely not a good thing! A handicapped accessible room should have a handicapped accessible bed, along with a bathroom. Besides that, there is only someone in the office between 9:00 a.m. and 7:00 or 8:00 p.m. While the security person on duty was of great assistance to us in the off hours, I found this to be not very helpful. Was not a good experience.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for really great price.
Everything was great with one exception. The carpet in the hallways needed a good vacuuming. The front desk staff was friendly. They called ahead of our arrival to make sure we knew hiw to get checked in if the office was closed when we got there. Great location near restaurants and the mall. Great ammenities for the price.
Thank You.... We look forward to your next visit.

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities, room comfort
Welcome Home.
It made us feel at home because I was able to cook in the kitchen
Thank You.....We look forward to your next visit.

10/10 Excellent

Romuald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best among the extended stay hotels I have ever stayed. By each entry there was a covered garbage can so there was no problem that the housekeeping is only once a week. Room was in better shape that I have expected.

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities, room comfort
Rude
We accidentally over slept on Sunday and the front desk lady banged on the door and yelled "you got 5 mins or she is calling the police" it was rude and we stayed there on Friday and Saturday

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Will never go back
I have a 2 year old and 2 other little kids and I got a write up for a noise complaint my 1st night out of 20 nights they were so rude they know how kids are. Then the staff even had their child at work and he was 2 himself eunni g around the hotel but my baby was to noisy they say. Staff was rude about it so I checked out I will never recommend no one then they put my room next to security of course we was to loud for him

6/10 Okay

joe

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Didn't spend much time, mostly just work.

6/10 Okay

Prattville

Liked: Room comfort
Now called In Town Suites
Now called In Town Suites. Very economical. Not the most quiet or clean hotel, but OK if you are looking for a bargain that has rooms that open to the interior.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Bill

Disliked: Staff & service, property conditions & facilities
Worker Hotel
Should have known with low rate. If you are working and don't care where you sleep this is OK. No staff, no cleaning of room daily or fresh towels. Never stayed at a place quite like this!!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

horrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping, dirty rooms and poor service.
The hotel is terrible. No housekeeping unless you stay 7 days. Ants, leaking air conditioning. Floor was soaked. You have to take your own garbage out. You have to bring them your dirty towels to get fresh. You practically have to beg for toiletries and toliet paper! No pool for 2 days. No hot tub. Misleading advertising on expedia. I have stayed at camp grounds that were better! Do not stay here!!! Other people had similar experiences as I did while I was there. I want a refund.

2/10 Terrible

Rachel, Birmingham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
The pictures on the website looked like the Hilton BUT in person it wasn't comparable to Motel 6 everything was very, very small. The office closed in the evenings leaving no one available unless you had an emergency. In such a situation you had a phone number to call. The one good thing I can say is about the girl at the front desk. She was probably the nicest person I have encountered in any hotel and I have traveled quite a bit across the U. S. One of the nicer hotels should hire her!

6/10 Okay

Verified traveller

Liked: Cleanliness
Short ...... one night.
Pillows were too soft and need to be larger. Need more outside lighting at the end of the building....too dark!.